My visit at Midas was quick, easy and the employees were friendly and knowledgeable.
Quick completion and friendly
The crew was professional and got the car in and out in a timely manner.
Great timing really nice outgoing and did a wonderful job helping out definitely would recommend to other friends and family for sure
So I've been there two times and I was told that tire rotations were included in the service but neither time were my tires rotated....
The team made it available for me to get in quick and diagnosed the problem quickly and then gave me options to have it completed. Allowed me to even check in with my regular shop without any defensiveness. Very professional.
Went in unannounced and ask for help braking loose a 02 sensor,and they where happy to take me in. And got the job done as fast as possible. And charged me fairly for the work. Nice and professional well be back.
Greg explained everything that needed to be done, then stated he would have to build his self, was highly pleased with getting my car back same day and finally fixed.
Greg and Jayke were wonderful all around! I had an issue with my tire and used the website to set up an appointment; Jayke responded almost immediately. I came in shortly after and received great customer service and was able to get a few other services handled in under a couple hours at a fair price. Highly recommend!
I would have preferred to be able to schedule an appointment when I called rather than just being told to “come on in”.
The staff was extremely friendly. They made sure you knew exactly what was happening with your vehicle, and how long it would take.
The two gentlemen were very nice and I was happy with how they tried to keep me safe.
They are up front and no bs.
Very satisfied with everything about the help and knowledge that they all had and very kind and respectful, truely happy,I will be back and will tell others about this specific location ,thank you Greg and Midas,you all went above and beyond.
My vehicle was checked in at 11:00am and at closing time I was told the compressor was too be replaced. I left the car so it could be replaced first thing in morning. Got a call at 4:30pm that it was repaired. A trained technician in this situation should have completed the job in 4to 6 hours .
I was quoted just over 600 but the final bill was almost 1200
Service was fast and efficient. Hopefully I don't have car issues any time soon, but when I do I will definitely go back to the Hazel Dell location.
I called at 3 and they got me an appointment by 4.
Loved Chris he's a great guy and kept me updated
Very personable…and went the extra mile….it was gonna be a little longer time and Dillon gave me a ride home and picked me up when my car was done because I didn’t have a ride😃
Make your prices more competitive. Make sure you break down everything and what the prices for specific work is that why I can choose what I want and don’t want. What’s a priority and what’s not. Make it so I have an option to come back with the deal of free inspection on top of labor and work done I don’t want to make a decision the day of for a $2000 job I need time but I would also like to keep the deal of getting the free inspection with the work.
Jayke and Skyler were both very informative’ friendly’ kind’ and supportive of helping me to find answers and solutions to the problems that I was having with my vehicle. They were fast and efficient. I’m so thankful for them and I would recommend them to anyone I know. Your care is greatly appreciated and I hope you both have a very blessed day! Sincerely Sylvia Mendiola
They were clear with the pricing and git the job done that day and were friendly
They were very clear on everything including price. The only small problem I had was the tech left off the cap for the brake fluid. It was still under the hood, so it was easy to put it on. Other than that, the service was great. The follow up was also great.
New owner of franchise working to restore customer base
Chris and Jessie to their service to the next level and I’ll tell everyone I know to come to the Highway 99 location!!!
I dropped the vehicle off at 330 pm. I was told it would be ready by 5pm when I arrived at 4:50 the vehicle was on a lift in the air with no wheels on it. I was told the person whom I checked in with should not of promised me it would be ready by 5pm. The shop was closing up for the day, and I was told to return tomorrow. This was very inconvenient, this is my wife's car that she uses for work. We had to borrow a neighbors car for her to go to work the next day. I picked the car up the next day at 2:30 when it was completed, the manager of the store did discount the tires to make it up to me, but it still did not make up for the inconvenience
I have never had a manager communicate so well and service my car with detail and knowledge.I appreciate Jessie Saunders Manager and his lead brake guy that put me with ease regarding how well my car smoothly ran when I left. Jessie wanted me to be fully satisfied before I left Thank you!!
I was happy my appointment was on schedule. I came at my lunch hour and was in and out.
This was a difficult repair but the team was able to find the parts. I was also offered a ride home instead of having to wait.
The store manager was really nice and got me a great oil change deal , also Gia the technician did a great job on my car
I received excellent customer service and great pricing for my oil change. I was also given a complimentary lightbulb replacement for my flasher. I was extremely satisfied with the service I received.
Fast, courteous and knowledgeable
Very friendly and very professional. Made my visit very nice
Zack was super friendly as well as the gentleman at the front desk, they both provided me with top notch service!
Great communication and explanation of services provided. The 3 technicians seemed to enjoy working with each other, but professional at all times. I was wondering if they weren't recent grads from the local tech center program- they seemed so young!
Seemed honest. Didn’t try to sell me what I didn’t need. That is the most important factor of why I choose where I get our vehicles serviced, along with competence.
I love this location, it’s convenient to my job. It’s less expensive than a drive thru oil change with more services provided (tire rotation). The team is always friendly and happy to see you.
The staff had great work ethic and professionalism. They exceeded expectations and I plan on coming back for future maintenance on my vehicles.
Spoke with Jason over the phone and when I arrived. We understood what I needed and was very helpful in helping me with the budget I had to work with.
To be honest, this was pretty much an ideal visit for me. The biggest thing that stuck out was that for me. I'm not necessarily the most mechanical looking guy , and this leads to most people at mechanic shops talking down to me being very condescending and trying to upsell me a bunch of stuff I don't need. This is probably the first time I can remember walking into a place where the guys just seemed really nice and were not condescending in the slightest. After the oil change when I was told what things needed done on my car they were all things that I was aware of and the price is quoted to me Seem pretty fair compared to what other people have quoted me as well. My appointment was for a 2-hour time sloy and I think it took maybe 30 minutes. They also checked me in really quick so that was nice. It wasn't a big hassle, I was able to call beforehand to confirm my appointment and they actually picked up. Honestly, I'm definitely going to go to this specific place for oil changes and maintenance stuff in the future.
The technician did the inspection and pointed out the issues, did the job correctly in a timely manners with reasonable price and time. after fining the job my car is performing well. I am very satisfied of their service.
Check to make sure everything is tight on an oil change. Before sending a customer on the road. They almost bought a motor.
I pulled in and asked employee in parking lot about services. He got me right on and done in no time. Very happy.
The tires I wanted were not in stock and the ones they ordered were not correct but were able to get the ones I needed the next day
Steven Boccadoro, the store manager was extremely helpful, courteous, and clear in his explanations. I went to Midas for an oil change after being told at another location that my car needs a type of oil that they do not have. Steven told me the same thing after looking it up but then ordered the right oil and filter and had them delivered. He was able to squeeze me into the schedule even though I did not have an appointment and the shop was busy. While waiting I was impressed with how well and respectfully he interacted with all of the customers and the mechanics.
Justin and Steve were extremely friendly.Steve greeted me the second I got out of the vehicle.Justin and Steve explained everything that they were going to do to the vehicle for me, not just look at the brakes.Justin kept me completely informed through out the whole day on what they found and what needed to be done. Arriving back at the location to pick up the vehicle, Steve walked me through what they found. They all involved me in everything. No surprises. Treated me like I was part of them, not just the next customer in line.WHAT A GREAT TEAM! I WILL BE BACK!
I will not be visiting this location again!!And maybe to make sure the job is correctly the first time,so that way my tire,brakes and rotor don't fall off while I'm driving down the freeway!!!
The staff were very friendly and gave me excellent service. They were knowledgeable and no hidden prices, very up front with what it will cost. I will definitely go back to Midas with all my car needs.
Great service for value. Lots of communication and polite folks.
Communication on pricing and cleanliness. Took everything out of my console and left it all on the seat. Charged almost $200 for a filter change. $315 with an oil change! I’ve never felt more violated.
Between the men working that day and value of service we received. They were true to their word to get the work done and get us on the road for our trip. We truly were completely satisfied with the guys working the day I came in for service. Steven was outstanding 👏
They didn't have the wheel weights needed and had to order. This added about an hour to my visit. Not a horrible situation but wished it could have been faster.
Excellent price and value
It just took 6 hours to complete the brake change but the issue weren't the workers it's was a parts issue which is not in the hands of the mechanics it's just an issue of a rare car with few parts but I was given a free oil change and wipers since it took so long to do the job as a I'm sorry kind of thing which was great
Overall communication in what needed done to my car
The mechanic was extremely helpful and also informed me of any issues that arose.
First time at a Midas, and I will definitely come back to this location. The associates were kind and accommodating, made my service a breeze from start to finish!
1. Me atendieron a la hora de la cita.2. Me dieron el precio y me dieron una oferta.3. Hicieron el trabajo en muy buen tiempo.
The staff was extremely patient friendly and efficient!
The manager and workers helped me even though the tires I scheduled were not in stock. They communicated the price change very well and made me feel informed on my purchase. They were quick and so friendly.
All the services i got from Midas during my visit was very normal which most of the service center normally provide, nothing was exceptional or extraordinary.
Couldn't have been better in any way
Knew I had brake problem they walked me through what it needed
The thing I wanted fixed does not seem fixed at all so I paid hundreds of dollars for nothing it seems. When I drove home , I tried to call you guys back to let you know that I could still hear the belt noise but no one answered. I will try to call tomorrow but don’t know if you all are open on Sunday. I hope the issue is resolved asap and that you won’t tell me I need to spend hundreds of more dollars to fix the problem you were supposed to fix in the first place. I doubt they took it on a test drive cuz the problem was obviously not fixed.
Will not return because I am not from the area. Great service. But 2 hours from my house. Only stopped because the car was having issues on a day trip to Vancouver
I was doing a friend a favor and getting her car fixed I ended up paying for it for her and Midas made the experience and the price very easy to handle from the word go your technicians did an exceptional job not only getting the part getting it in and getting me on my way but my weight was extremely great thanks for the coffee
The people who helped me where clean in appearance and very nice. They both had clean hands which is important I don't want grease in my car and they did a good job keeping my car clean and grease free.
First off, Wilson on the phone was incredibly professional and easy to talk to on my initial phone call. Secondly, the staff was very welcoming when I arrived. They were welcoming when I walked in, but didn't take from the customer satisfaction on the phone to do so. Everyone, in my opinion, were treated professionally and with importance! They were very efficient at assessing my issues and very quick to fix them. I have been to more than a few shops with various rigs and this one is at the top of my list to return to!
They fixed a flat tire that I already had pulled off my vehicle , because I had to use my spare . They patched it quickly, and it was done right , they put the repaired tire back on my truck and pulled the spare off. They did it for the price they stated to me on the phone .
Good price. I wasn’t upsold on unneeded parts. Friendly employees.
Anonymous real satisfied customer
Fast comprehensive service. Didn't bs me or try to push anything on me. And I teated this location. With something that wasn't a problem. Told them it was. And they properly corrected me. That's hard to find these days. Thank you.
Fast friendly honest service!
Robert Hollingbaugh and the boys have had my 2000 Dodge Intrepid RT in a couple times from the heater controls to leaking water pump new belts and upper and lower tie rods. They have done a wonderful job and with me being handicapped have made it very easy
"Store provided excellent customer, quoting, installing and after service review. Also, called attention to additional concern in future * 19"
As usual I really enjoyed my experience. They did the oil change within an hour of me showing up and requesting an appointment. Everyone was very nice and they even rotated my tires which is awesome. And as I added bonus the guy working on my car was very
" Hazeldell Midas fixed my problem quickly,thank you Richard .Highly recommended. A*"
"I called and Richie answered the phone. I asked tire prices. He asked me to hold for 1 minute. 18 minutes later I gave up and hung up. I guess they closed and left me on hold. So, I?ll be spending my $700 on new tires at Goodyear instead. What a disappoint"
Thank you for taking care of our cars. Great shop and great people.
"This was my first time visiting a Midas location. I had a cooling system issue that I could not resolve - or even locate - myself. The employees of Hazel Dell Midas diagnosed the problem quickly and provided a fair, written estimate. An employee even gave "
Thank you Travis. You saved the day!! I was on my way to an evening appointment when I notice i had picked up a ***** in my tire. Most of the tire shops around were closed. Les Schwab told told me they wouldn't help me as they were getting ready to clo
I called midas this am per my husband due to a sale on a synthetic oil change. I was very hesitant because i think that automotive repair companies take advantage of women ( i know im stereotyping) My opinion has now changed due to the first phone call thi
I had my oil changed on 8/2/19 and they charged me $60! I questioned him and he said that's the normal price unless it's on special. Well... it was on special for $29.99 - He charged me double and did not even rotate my tires which he said was part of th
"Went in for tire repair. They got me in fast, fixed the tire, and didn't charge me. Great service. Thanks"
I love this shop. Nice guys, very professional. I feel much better taking my car here than to one of those quickie places for an oil change.
"My minivan sometimes wouldn't start, or would stall on me while I was driving, so I brought it in to have the gas pump replaced. After they replaced the gas pump, when I came to pick up my vehicle, they check engine light was on. When I pointed this out to"
I bring all my cars here. I trust them to not take advantage of the customers .
The location I went to this was the second time going there. They are professional as well and what I so liked was when I had questions regarding the needed service they did not treat me like a brainless woman. Instead they took me into the shop and expl
"Normally a simple oil change is no big deal, but I wanted to say how pleased I was with the experience! Travis was extremely nice, and honored the sale price even tho I hadn't realized I needed a coupon. The service was quick, and their estimates for futu"
These guys are phenomenal. They went above and beyond to make sure we were safe after breaking down. They were very courteous as well as being knowledgeable at their craft. They were quick to get the parts we needed and charged a reasonable price all aroun
Great service store must be ran by a great manager couldn?t be happier
"I have been to this location twice. Exceptional service each time , thank you Travis and Tooley for for excellent customer service. Well done !!!!"
done quickly, good job at afair price
Great guys. Went beyond what I needed. Would recommend them to everyone.
friendly told me what was done and why will use them again
Great shop to go to for any repairs you might need. From Airbags to complete engine rebuilds. Old or new cars/trucks. Friendly service and fair prices.5 stars
"We have been utilizing Midas of Orchards for all of our vehicles for 2-3 years now. Tyler, Robert & the gang do excellent work and stand behind it. They OFTEN go above and beyond what I ask them to do. They genuinely care about vehicle safety. As a bonus, "
First time using this location. Very pleased with service, techs and amount of time before my vehicle was ready. Will definitely return!
Mark and his crew are great to work with for maintenance or repairs on our vehicles!
If you want your problems with your car to be sold just go there and ask for Tyler and you going to get the best service and pricing you can ever have with his help
"Tyler, Mark, and Tyler have worked on all our vehicles in a large family and have been very flexible, available, and reasonable in helping us keep our cars on the road. I know I can depend on them when I need to drop my car off and get a quick ride to wor"
My husband and I brought our suv here to have a muffler put on that we purchased and an oil change. We were offered a free estimate and immediate service as a walk in. They were straight forward and priced much lower than mineke. Will be bringing our suv