This is my fist experience at this chain and location.The online scheduling should not be a 2 hour range and should be every 30 minutes to process faster service.The tire pressure was noted 32 psi but was low at 29 when checked after. The cabin air filter was recommended and was just changed last month.Technicians need to properly check these services.
Brought vehicle in for misfire. They told me could not recreate issue. Misfired dropping it off and picking it up. Then check engine light with codes po310 and po316 came on in the 1/4 mile drive home.
Make sure appointments are kept. I tried booking an appointment online three times but had to call and get an appointment. The appointment was at 1 PM and it took almost 2 hours to complete the oil change.
Because Linda was very kind and made the whole experience smooth
Service only took 1hr& 1/2 for a Saturday. Not bad!
Very happy with the customer service. Knowledgeable and friendly. Clean. Enjoyed my service. Was pleased. Will recommend. Thank you for those whom do their job with enthusiasm!
Don't recommend unnecessary services. They told me the transmission & brake fluid & main belt were due to be changed at 90K miles, but they just needed to be inspected. My car doesn't even have a belt—it has a chain. Car threw check engine light & hybrid system warning light after they worked on it and ran badly. They cleared the codes but couldn't figure out what caused them. When I got home, I could see that they must have knocked the main air intake hose off, probably when they checked the air filter. I reconnected the hose, cleared the codes, and then the car ran fine again. Any decent mechanic should have been able to figure this out. I certainly wouldn't use them for any major repairs and not sure I'll have them change my oil again, either.
They have amazing customer service
I told my daughter to go with you with confidence that she would be taken care of and instead she was taken advantage of. I contacted the store manager when I saw the same part at Auto Zone according to the part number on my invoice and found out I got charged more than double what the part actually cost. I was given the runaround by Matt the manager and referred me to Mr. Kieffer after several calls to him and voicemail I was never contacted back and I also spoke with Mario Monuz and was also given the runaround. I will be contacting the BBB on your business practices.
Everything was very professional and I was taking care of right away
Great job as usual the make me feel welcome and they make me feel like family when I’m there. They always explain what is needed and explain how it affects the car.
Great job, great and friendly staff
This location needs more staff for faster services.
The restroom was not clean, no paper towel or tissue in dispenser. Soap dispensers broken as well.
Customer service was amazing. Explained everything to me .
I desperately needed an oil change for my Chevy Colorado turbo diesel. The staff was extremely accommodating and I had absolutely no weight… This after just coming from the Chevy dealer where I was told my weight would be indefinite. The staff at the mitis I visited were extremely helpful and kind. The associate at the cash register went out of her way to pick up a filter from a different location when they did not have mine in stock. Overall my oil change was done in about a half an hour and the pricing was fair and the service was more than friendly. I am grateful for this.
In an out very fast. Number one for me
I took vehicle at 10:30am there was issues with them able to take nuts of wheel . I wasn’t fully explained cost . After myself making trips to find something to get nuts off wheel constant driving not many solutions offered . I picked vehicle up at 5pm with out service being completed . Received call next morning saying they could complete service after tool being available I was out of town already which was the reason I left vehicle early to take it . Lost my service of 800$ just for that visit
Your receptionist was very well spoken, good attitude, and good personality..
Great attention to detail and informed me of services that my vehicle may need down the road.
Been a customer for a few years very Happy with service
Annette and Velma were so nice and extremely helpful. They both went above and beyond in explaining the credit that I was able to apply for, and receive within minutes. They went out and looked at my car with my technician Eddie, who was extremely fast but also very thorough. I will definitely make this my to go from now on.
It was a very nice experience and I was taking care of very quickly. Everything was explained to me very good and made it easy for me to understand. Great job!!
Have techs be more aware of the work being performed
"Great customer service starting when I called, Alma was courteous and professional and answered my questions over the phone. Eric was knowledgeable and professional when I arrived at the shop and he fixed my car. I am so pleased with the work this place ha"
Met my wife to get her an oil change and review some other things. Staff was very nice and reasonable. Time also was pretty speedy. Only reason I didn't give a 5 Star on this bandera location is because I believe staff shouldn't be using their phone while
"On July 26, 2021 mechanic caused damage to my truck. Been in contact with the Manager Mario whom states payment has been made to Collision Center to fix damage. However, the Collision Center never received any payment. Till this day I keep receiving excuse"
I have used Midas for going on 10 years. But this relationship is over. They used to be a great value with their oil change and rotation special. I went in there today and they said they can't honor your corporate coupons (24.99) because they use synthetic
"No, Im sorry I wouldn't recommend Midas on Bandera as long as the current Manager is there. My car went in to have the control arms replaced... fine I received the total amount on that particular job and left my vehicle there. They were nice enough to get "
"Very nice employees, great customer service, very informative and trustworthy. A bit of a wait for oil change, but that is to be expected. It was decently priced for the service they did. "
I've taken my car to this location multiple times but today I decided to have my wife taking the car after she got the little changed spend the little extra money on a filter she video chats me and shows me a phone number of an employee that randomly put h
"Got an oil change, destroyed my engine by leaving old O ring on the filter housing causing loss of all the oil. Engine seized up completely destroyed. They replaced with an old engine that uses 2 to 3 Qts oil every week. They refuse to answer all calls to "
"I was taken in a timely manner, oil changed, tires rotated quickly & other services offered without pressure."
"The manager was very nice and accommodating when I came in for an oil change and needed more than that to fix the issue. Joe the one working on my car, was very nice offering me m&m?s from the vending machine seeing my reaction towards the news of said nee"
Always up to par with your superb standards. My only disappointment was your price increase on all services.
The staff was nice and accomodating. The service was fast and I did not feel pressured to do any other work to my vehicle and was shown where I might need to have work done in the future. I was given an estimate and went on my way. It was a great experienc
I received excellent service at this location. A complete explanation of the services available was fully presented. I highly recommend this shop!
The manager went up and beyond helpful with everybody there.
I brought my 08 GMC Sierra in to have a exhaust cutout installed .. these guys were super helpful over the phone.. they were able to weld it in the day of... only took 45 minutes and they did it exactly how I wanted it.. did a kickass job and super nice an
Took my Toyota tundra in for service in May 2019. The issue was noises when driving and turning right. I was told the wheel bearing needed to be replaced. I agree and took days to fix. I was told they ran into issue and had to replace the whole hub with th
"The manager Pete Gomez contacted us and spoke with my wife. He said simply told her to buy a new one, bring him the receipt, and he would reimburse her. He would also go over the camera footage and handle the situation. Later in the day my wife found her c"
My wife had her phone charging cord taken out of one of the storage compartments while getting the oil changed. Would give a negative review if possible!!!
They diagnose my car for a break booster and wanted to charge me $974 for that and my oil change I bought the part down the street from O?Reillys for $169 and when I took it to my mechanic I didn?t even need a break booster the mechanic said I didn?t need
"Went in for oil change, and was done quickly and efficiently. Thx for great coupon special."
Not the same employees rather talk with each other than do the work than provide faster service for their customers.
Glad I went to Midas. They took care of my truck and did everything they could find me the best price for the parts I needed.
I took my vehicle in today to get upper ball joints installed. Took it for a long test drive. It pulled hard to the right. Took it to a different Midas. Put it on a lift just to see everything they did. Ball joints seem cheap and dust boot is not intact wi
No issues with service to truck. Exceptional work.Still have not received receipt of payment I made over the phone to Shawn.
I would never go back again the noise was still there when I left .took it to red McCombs and it was the engine which they fixed .called my bank to try to get money back in the charge you did somone needs to call me and make it better . If not calling kens
"I recently moved to San Antonio and needed an oil change on my 2015 vehicle. Had a coupon for Midas and nearby, so thought I would try it out. I had noticed a noise with my brakes and so figured I would ask them to check my brakes. Went in and they star"
Good service. Helpful and polite.
I've been going to a different Midas location and had great service until they changed management. So I tried a few different ones. The last one gave me different sized tires and a list of work they said I needed but didnt. I went to this location where th
They undercut Brakecheck for me.
This was the first time I have been at the Bandera location. I went to see why my steering wheel was shaking so much. So glad I went. The employees were very professional and friendly. They took very good care of me. Found out what the problem was and too
I went to this location about my steering wheel shaking.I'm so pleased I did. The gentleman at the front desks were very professional and friendly. They showed me what was wrong and fixed it. What I liked a lot is they had great communication between each
I had to bring my car back 3 times and its still not fixed. I finally had to take to a real repair shop. I was told Midas did a very poor sloppy job and made a mess of my exhaust system. Now I am having to pay to get it done correctly. Save your money go
Had take car back four times. Still not fixed.
Horrible service. After doing my brake job I had to come back again because new brake pads were squealing. I was told the mechanic who could work on this problem didn't come to work and I would have to come again. So I came back Monday of the next week. I
"Took my 03 black F150 for brand new AC which cost me $1,200 still haven't got my vehicle back I took it there on June 9th every time I called all I get are excuses first I was told that he would be there Thursday the 14th.Than Matt called me saying the g"
"I had a nail in the center of the tread in my tire. I had already removed my tire to change the flat, and I didn't need it reinstalled after it was fixed. It cost $33.00 just to put a plug in the tire. I should have gone to Discount Tire but this locati"
"I would like to take the time to share my experience at Midas on Bandera road(San Antonio, TX).I dealt with Rick and Matt, and they provided excellent customer service.My Toyota Tundra was towed from Red McCombs for an issue with the brake master cylinder "
"You should not trust them. I was overcharged for a battery ($300), then I was told I needed a new starter which would cost almost $700. I chose to wait and not get the new starter. I have since followed up with two other mechanics who informed me there is "
"I just want to say thank you !! The entire staff at this Midas location on Bandera rd in Leon Valley is by far the best I have come across in a very long time !!! They not only had the best prices in town, but were friendly and honest !! They got me in and"
my oil change with free tire rotation was done quickly and they reset my car maintenance light -other places don't. will continue to go back.
Recommend this place... great fast service
2nd time here.. 1st time they didn't change the oil filter. Brought it back and they gave me a coupon for a free oil change. Been here an hour and a half... for an oil change. I'll just do it myself next time.
For the most part the car is fine but the next day the coolant light has turned on which was not an issue prior to flush done on the car. The car will be returning today to address this issue.
"The crew at Midas are attentive and patient with explaining what your vehicle needs. And they aren't pushy on their recommendations, rather they diagnose, suggest and leave the decision to their customers."
The manager who greeted me was great. I will be back
I get A* service and you can too... Christian and Marc the district ManagerAssisted me in any questions I have.This is very helpful to all females and Seniors never leave this Midas without a great smile on lips.
I've always told my friends to go to Midas.
I have been there many time never had a complain until the new manager started working there . I was there on the first week of August/ 2017 and my radiator was leaking and the manager started to play me around and telling me you have to change also therm
"I changed my 04 4runner's oil yesterday around closing time. The gentleman who completed the oil change did a lousy job he climbed in my truck w/his dirty hands & shoes. My truck had grease all over it, passenger door, driver & door handle, hood, grill. He"
"First time I went there in June , staff was very pleasant, everyone was helpful , on task & was satisfied with the service. There is nothing worse than going into a business where everyone looks gloomy and angry. Not this place. Also went in today July 29,"
"I took my car in because I saw that I had a nail in my tire and the manager Anthony took my car in right away inspected it, took out the nail and then tested it several times to make sure it wasn't leaking. He was super nice and informative. I will continu"
I would not recommend this location or company to anyone. I brought my vehicle into this location on 5/2/17 because the vehicle was over heating and they kept the vehicle for a couple of days and said the vehicle was fixed and it was not. I took the vehi
I have been coming to the bandera location for years and always get great customer service. John and his crew are always helpful. I wouldn't go anywhere else.
"My daughter was home from college and had hit a large hole in the road, thinking she had done some damage to her muffler, we went to Midas to have it checked out. Rick and the guys were able to get us in and let us know that everything was fine and would "
"After taking our vehicle to this location 4x for the same issue and constantly being told that there are ""more extensive"" issue wrong when we already paid over $2200, we have come to realize that they are only out to take your money. After 4 visits for th"
"Great customer service, I showed late in the evening after I got off work. Colt had told me they were done changing oil for the day, somehow he squeezed me in. It was much appreciated, he is an asset to Midas and his staff was kind and friendly. He just ma"
These guys will take care of you. They are fair and will not try to upsell parts and services that are not needed. In fact they work with you on price. They have earned my business forever!
Multiple trips have been needed to repair by older car. Every time repairs have been done I never felt foolish or looked down upon for having an older vehicle. I have gone to Midas for 13 years with this car and intend to stay. Service & explanation of wor
"Fast, friendly service. Down to earth honest man giving out amazing bargains for their quality work. This location has a customer for life. Check them out!"
"Service was wonderful, Benny was very professional and very helpful. My experience was amazing, everyone was so kind and I definitely will come back again! "
"Great service, friendly amd professional people, very reasonable. Will definitely comeagain."
RICK gave good appoarch while walking in
"This experience was absolutely wonderful, upon arrival Rick was extremely polite the door was held opened, coffee was offered and the car was put in the bay immediately. Friendly service and quick. Will definitely recommend this location to friends."
great service every time I come!
"My sister brought her car for what she though was going be a simple service it turn out disaterous and the end result vehichle still not repaired satisfactory. In other words lost wages, lost time, things that can never be replaced. "
I initially wrote a bad review concerning this store and was contacted by a District Manager who turned out to be a joke.He stated that he wanted to help 'resolve my issue' and asked me to take my car to a different MIDAS location on Culebra for assessment
I visited this shop over a month ago. My car was shaking after the supposedly repair. I went back a total of 4 times and it still wasn't satisfactory. I have contacted Midas Consumer Relations a total of 4 times and then
I returned to this location to have some work completed that was going to cost $263 because I was so pleased with the initial work done. I was told this time by a totally different crew that I didn't need the work at all BUT I have all these codes coming
I received great customer service. The technicians were quick and professional. They knew my cars history and knew just what to do. I definitely would recommend this location.
"I always go to Midas for my oil change. I've been going to this location for years. They always are very nice and helpful. Chris, the manager is very nice and willing to help. Marcie. SA TX"
"Top notch service. Crew was on top of everything, and customer service was great. Christian helped me at the counter and was more then happy to help. Highly recommend this location. "
Most friendly. And helpful. People. Will make sure to let all my friends and family. Know thanks guys Lydia GSee all next time Lydia G
I would highly recommend this location to anyone. You are greeted right when you walk in. The environment is so welcoming. The manager Chris also has such a great spirit and will make things happen.
Brought my van and now my son's car to this Midas shop and the staff was friendly and showed true concern not only for the maintenance issues with my vehicles but ensuring that they kept the cost down to a minimum. they kept me informed of any issues and t
"The guys here knocked out my oil change in less than 30 minutes and gave me a solid price on a synthetic blend oil change. Good, solid experience. "
"Anthony, Chris and crew did a fantastic job servicing my vehicle. The explained everything to me plainly so I had no questions and were just so awesome the entire time. Truly the best service I've had anywhere! "
"I've been coming here for years. The service is great!Today Chris and the guys took such great care of me and my vehicle's needs. They're very friendly, attentive, and professional. Reason I keep coming back. I feel very confident everytime I leave knowing"
Awesome service on the Managers Special from Chris and the tech on my Volvo.
I had an emergency on my truck yesterday and the people at Midas were more than willing to help me repair my truck even though I am on a fixed income these guys went over and above what most repair shops won't do for you. they took a very very expensive r
"This shop is horrible. The service technicians are friendly, but constantly trying to up-sale. I went for an oil change and tire rotation. I personally was brought into the bay area, which is a potential legal hazard for the shop, twice to attempt an up-sa"
Had oil change done today and was satisfied with speed of service and friendly staff.
Good Service and good coffee made buy Chris. Well Done..
Fantastic service.. Would recommend them for sure!! Both Chris & Anthony very professionally & accommodating. They explained service & other package options. Will come back for sure!! Great job guys !!
Today I came into the store expecting a huge bill for a oil change . The gentleman greeted me right away. Very polite. Told him what I needed. Was able to use a coupon. Then he showed me my filters that needed to be replaced. Good deal on that. Then h
Today I came into the store expecting a huge bill for a oil change . The gentleman greeted me right away. Very polite. Told him what I needed. Was able to use a coupon. Then he showed me my filters that needed to be replaced. Good deal on that. Then h
GREAT SERVICE. FRIENDLY PEOPLE :)
This team is great. Jason is very tuned in to his customers. He made good suggestions and helped me get the right repair at the right price. Anthony's phone service brought me in and Michael did the repairs on my car. I felt safe and well cared for her
"I came in to make my a/c colder because it was just blowing air. It was not cold or hot. I came out of midas with one side blowing just air like before and one side blowing heat. I am disappointed in their service, they were unprofessional, and they were r"
"Paid for services that were never done. The shop refused to return my money, even after sufficient proof was given to them. Bad customer service and horrible policies will make me never return here again. Had they handled the situation in a different way a"
I have been going here for about 3 years and always get great service. The staff is frindly and helpful at all times. I recommend this location to my friends all the time.
I have gone to both of these midas and whoever the owner in his big white dodge observly doesn't care about his shop they say we use full synthetic and they don't it a cheap synthetic oil not mobile 1 like they say or valvoline its not even name brand oil.
"Mr. Yarborough and his staff went above and beyond to keep me as a satisfied customer. Their knowledge, skills and dedication is superb they explained everything to me. Their customer service was exceptional. I can tell you, I will highly recommend "