Did a very detailed exam of the problem and fixed it to my satisfaction.
The general manager, Raul Zubia went above and beyond to give great customer service to me, a returning customer. He explained all the services available, found coupons I could apply toward my desired car services. I’ll definitely be back to this Midas store!
First, I'm a regular. This Midas outfit gets all my business for both a 2022 and 2024 Bronco and 2011 Escape. They are knowledgeable, don't gouge, get 'er done. I'm satisfied, have recommended to others and will continue to use this particular Midas.
Mr. Raul, and your staff at the El Paso, N. Mesa street location, were very Professional, kind, and Respectful of me being Military. I highly recommend them to anyone that needs car service!!
Robert was great. In and out fast
Manager and staff were fantastic! In and out in 1.5 hours on a walk in. Will definitely return.
The shop is understaffed, resulting in long waiting times
Technicians were very helpful, courteous and professional
the time the mechanic took time to explain and keep me posted
I got my service right way and I’m highly satisfied service with behavior
I am satisfied and have been satisfied every time I go for an oil change. I have trusted your associates, Victor has always been very helpful, every time I call him or go fir the service. That is the only place I take my vehicle.
They treat me like an acquaintance , service is fast , friendly , well priced and very knowledeable
Raul the manager made sure I was satisfied with work done
Chris did a great job on my Tiguan. Chris was very cordial when he gave me a ride after dropping off my vehicle.
There had been a problem with my car, and they could not find or diagnose the problem.
Knowledgeable , helpful , valuable hints , speed , in my book reasonable prices , good advice ,
The staff was very professional and it was very easy to get an appointment and the price was great.
The service was on time. There was no issues.
I have been bringing my vehicles here for a while and Mr. Mauro and his team always go that extra mile to get services done. Including letting me know of future issues that I might be in need of. Always fast and friendly. Thank you GuysStore Location in El Paso, TX 4168 Mesa St. 79902
Friendly and professional staff
Advisors are always friendly. Great communication. Great quality of work
Personnel were courteous and knowledgeable.
Service was excellent and very well explained to me bout my brakes.
The service advisor was knowledgeable and offered additional service's that I needed that I will schedule in the future. He was very busy however he was courteous and helpful.
I believe that the people working there are honest and do their best to do right by the customers.
Mauro and his crew are highly attentive and very respectful.
I was way overcharged for a catalytic converter on one vehicle when I brought another I was told one price and when I questioned it the quote was reduced by more than half which was still almost 3 times that of a competitor. I was taken advantage of on the first vehicle and when asked for a partial refund was denied
Great customer service all the time.
Quick and return back to work on time. went during my lunch hour
Buen servicio y muy profesionales.
The guys are nice and respectful to a 79 year old lady. And patient! I asked a lot of questions. Not my first time to go there.
Great place ! Super fast and easy :))
I like that they showed me the problem. They pointed out what was wrong and that let me make my decision on whether I needed the parts
Thanks for SQUEEZING ME IN! GREAT SERVICE ALWAYS ... VERY APPRECIATIVE
Service was done both professionally and promptly.
In and out quick. Not pestered for other services
The representative that helped was attentive and helped right away to resolve the issue my vehicle was having. I was able to leave my vehicle while they worked on it.I was offered a ride home to and from the shop which was excellent for me.Great customer service.
People are friendly and I like that they are available for walk ins.
My service adviser was knowledgeable and patient. He looked to be very experienced and helpful. His name was Maura.
Very quick service, the job was done and I was called to pickup my vehicle with a couple of hours. Very impressed at it, I do intend to take my other vehicle for service in the near future.
TRUELY EXCEPTIONAL CUSTOMER SERVICE BY JOSE LUIS ACOSTA!
They committed to clean the overhead of the engine during servicing but they didn’t even they don’t check as mentioned in the website.
Great service very professional
I have been a customer for 4years because of the great service, they give great communication about everything your car needs and very friendly.
Mauro was super helpful and willing to hewlp.
If customer asks to check a certain part of the vehicle then just check that.
Needed a tire repair and they helped right away. Saved my day
I need to do the inspection on my vehicle and it was quickly and without appointment.
The advisors where knowledgeable and had the vehicle on time and the work was done correctly
Lorenzo and manager and front desk guy were very helpful and kept me in the loop all time. Very professional.
Very competent and friendly staff
Both counter/service representatives were and have been extremely helpful, professional, transparent, and very good to communicating. I am now a loyal customer to the location I have been to the last few times. I used to be loyal to Firestone Autocare and since I've done the last few services with Midas on Mesa St in El Paso TX, I will continue with your company as long as the same team is present at this location. Both the GM and the asst should be recognized for their friendliness and professionalism.
Friendly customer service
They were able to fit me in last minute on the weekend. Good communication and friendly service.
This location always provides exceptional customer service. My #1 choice when I need work done on my vehicle.
I initially sent in an appointment request online toward the end of the work day and received a call the next morning. They were able to get me in the same day. When I arrived, I was told it would take an hour, and it took just under that time. The staff at the Midas at 4168 N Mesa St are kind and helpful to every customer. My experience was very pleasant.
Knowledge experience customer service Price convenience.
I was satisfied with my Midas experience due to the high quality of service and attention to detail provided by the staff. The team's expertise and professionalism made for a seamless and enjoyable experience.
It was quick and easy. Everything was explained
Sin comentarios, todo excelente.
Itemized estimate prior to work starting, proper employee training on how to diagnose problems with a vehicle.
The pricing of the service performed was pretty expensive. Also, one of the car parts that I had previously purchased from Midas appeared to be defective and flawed which causes my check engine light to stay on. I was advised that I needed to purchase another part of the same kind to resolve the issue. Making another purchase of the such an expensive part would cause a lot of financial strain when I paid to have the issue resolved already.
I love the staff at my El Paso, TX Mesa St. location. They always seem to be able to accommodate me when I stop in and are incredibly friendly and honest in business.
Was treated with respect and kindness.
Total purchase price was not given when asked for, discount offered was only partially given
Person at the front desk provided all the information I needed
Great customer service. I’m and out in less than one hour for a state inspection
Siempre que voy tienen servicio rapido
This location has to have the most nicest and super ethical ppl ever!
They have really good service and explained everything they were going to work on and the reason why that was happening. the service they offer was so much help and in such great price
They finished with my car before their wait time. The staff was extremely friendly and helpful and did not over charge me at all!
The work that was performed on my vehicle wasn't performed well. I have had to come back repeatedly for the same problem. I was charged labor even though it seems to be the labor that is creating the problem.
The service men were courteous and patient with this 79 year old lady. Service was great. I will return
I received a very profesional and quick service and I got recommendations of maintenance services due on my car.
The crew at this location are stellar. Always recognizing when I return and knowing my vehicle and its history with them.
Friendly Staff. Service was good and fastCost was okClean Location
The folks always recognize me when I walk in. Never have an issue as a walk in, they are quick in getting my vehicle worked on. They verify any additional recommended work and provide estimates for approval. The staff is friendly and expeditious about their work.
Always prompt and respectful service.
Great customer service, staff is very friendly and knowledgeable
I am a 64yr.old single MENTALLY CHALLENGED GRANDMA...ive been coming to MIDAS for four years now...Mr. Robert and all the expierened service men are always so kind,and extremely Patient when explaining the services needed for my vehicle...They even take the TIME EVERY summer to inflate my GRANDDAUGHTERS 4 foot shark..Now, THATS what I call "CUSTOMER SERVICE".. 🙏♥️🙏🤗
Schemed appointment on line for 2pm at 11am. Email said I would be contacted on 30 minutes. No call or contact. Went to store at 2pm. No appointment was scheduled. Attendant said online appointments rarely work. They took my car and did sevice
All Midas employees are nice and professional. They know what they're doing and do it well.
Excellent customer service. very friendly staff. Fast in and out.
Solve the problem quicker and with more efficiency
The service is quick and they only recommend what is needed. They are trustworthy.
I made an appointment and arrived on time and told the Service Advisor that I had an appointment when I arrived. the appointment was for changing my oil. I waited tor over an hour and a half tor them to start working on my car.
"I've taken my classic truck to four places, and none compare to the talent and knowledge that is in this Midas store. From day one, this Midas staff took a legitimate interest in my truck, and worked on it with care. They called almost daily to let me kno"
"As a driver of a classic automobile, I'm always looking for dependable service providers, that understand how our old cars with carburetors and drum brakes work. Lorenzo at Midas on Mesa is just that person. He's helped me get my '77 Vette in much better"
"My wife and I use Midas for oil changes, and any basic vehicle maintenance needs as they arise. We've found nothing but courtesy, honesty and transparency in our dealings there, and basic services have been completed in a very timely manner. Prices are mu"
I can in for my normal synthetic oil change which I had a coupon for. Instead you gave me a full synthetic which my car does not need for more double the rate. I will not return to this or any other Midas. I am also in the process of contacting the Texas B
I had a flat tire and Sunday and had a hard time finding any services that were open on Sunday. I found a website for Midas and I booked it for an appointment. I had to take a day off from work and went to straight to Midas and found out they took me in r
"Because it was really fast , and it was done well. Thank you hector for your service "
"All requested work completed on time and to my satisfaction, Thanks Midas!"
Professional efficient prompt service. Thanks
"I had a bad water pump, but it was highly recommended that I also replace thermostat, and other parts that weren?t broken. The average cost of this job online is $600-$800, I paid $1250. I was also sold a belt and a quart of oil and solicited 3-4 times t"
"Got my first oil change and my yearly state inspection, they had me in and out quickly! Will be coming back"
Professional and friendly. Honest and efficient. George helped me with a discount I wouldn?t have known about had he not offered it. It?s nice to be able to know you can return to a place that you can trust and rely on. Thank you for your great service and
Very professional and friendly. Honest and efficient. George was pleasant and even helped me with a discount I wouldn?t have known about had he not mention it. Prices are great! It?s nice to find a place you know you can return to. Thank you !
I used Midas in Parker Colorado to service the transmission in my 2005 Toyota Tacoma before I came down to El Paso. The transmission slipped about 5 times on my way from Colorado to El Paso. I called this Midas in El Paso and explained that I had my vehicl
Reliable and speedy service for everything!
I was excited to have a Midas open up in walking distance from my home as I always used Midas when living on the east coast. The timeliness and quality of work is what you would expect with a very tidy work area. I believe they had been open a month or les
excellent service and prompt...? we will return
"Went in for an oils change for my Chevy Tahoe and everyone was very polite and helpful. The managed and sales rep are very knowledgeable.. I was very pleased with the service I received, will definitely come back. Thank you Midas! "
"I visited this Midas location over the weekend to have two front tires replaced. The expertise knowledge of the Manager was amazing as he also discovered there were two belts in my vehicle that were ready to break, so his technicians replaced them and spa"
we were on our way back from El Paso headed to Houston I pulled in to get my tires checked for the trip the guys take careOf us like we were there own family they were very respectful and very honest and their quality of work is very exceptional their shop
"Mechanic joe checked green on all suspension components during tune up. I paid 500 for 90k mile tune up and oil chane. This idiot let me drive off. 2 weeks later, my ball joint busts thru the socket after joe aligned the car. U fool i got into a car accide"