Very thorough with what documentation we needed for reimbursement from dealership. Very helpful
Kayla, helped me. Order tires came when she said they would.called me to come in and was completed quickly. Bobby in back did a great job.
Oil change and tire rotation in less that 45mins. Priced reasonably.
Honest, knowledgeable, professional management and staff. I trust and appreciate them.
It was easy to schedule my appointment. The staff is very helpful and personable. The work was completed in a very timely manor. The staff is also very accommodating.
They took me right in. And it took less than they estimated the time to take. The people are super nice and friendly.
It was good; I just want to make sure it stays good.
Prompt scheduling and fast service
Staff was nice, quick to check in and out, called when completed, completed very quickly, very impressed with visit
Very knowledgeable, quick and convenient
Everything was fine, but nothing really stood out. I wasn't dissatisfied with anything.
After emphasizing to please reset my computer with update on servicing schedule at the time I checked out, sure enough, I go to leave and the big message on my screen was “ oil change needed”. This has happened before at this same location and I have complained about it. Other than that everyone was courteous. It is such an annoyance to have to go back and wait for someone to reset it.
I’ve done business with most of the other tire stores in the area over the years. This store is the best by far. I will not shop anywhere else
Super helpful and friendly staff
From first contact to payment everything was clearly communicated. I was put at ease by the professionalism and the waiting room was so clean.
Every body was very nice and professional and my tires were put on quickly as was the alignment.
Great quality work and service and ease of getting the job done right
GREAT PEOPLE, QUALITY WORK, FAST AND COMMUNICATED WELL
5hey took me in right away and fixed my car the right way.
I came in for a specific reason, an alignment. They addressed my alignment issue quickly and efficiently. recommended a tire balance and rotation which I had them complete. I was out the door in 90 minutes and my Jeep drives exactly as I expected. The tech kept me informed throughout the process and the people at the desk were very friendly. Most importantly, Nobody tried to sell me something that I didn't need.
Excellent service, very timely, great product, very accommodating
This was the first time my daughter dealt with car issues on her own and I was very relieved on how they treated her. They explained things to her the way she understood and gave her different options. The staff was so awesome in handling my daughter’s first time with dealing with car issues on her own.
Great communication and customer service was the best I have had.
Everyone at the Lake Murray location was incredibly helpful! I would trust to send my friends and family there in the future with no questions asked!
The service was great, the employees were very nice and very helpful. Communication was great and I would personally like to recognize Jimmy.
Front counter staff is amazing. Service manager was excellent and explaining everything that needed to be done to my car
The location was very convenient to handle a 30’ RV and a crew cab truck. Most places could not have taken my vehicles. They took their time and made sure all the little details were taken care of. GOOD customer service!
Happy with the wait time and service.
Convenient, easy access, friendly technicians
Completed oil change in a timely Told me running lights were not were and offered to fix them
Great service . Wonderful experience. All advisors weee very knowledgeable and kind.
The staff was extremely helpful and friendly. Multiple members of my family take their cars to this location for service and tires - we will continue to do so. The staff are so friendly and helpful. I will be buying a full set of tires very soon and will be purchasing them from Bo Tire.
Had a similar tire in stock and got me in quick! Was able to be in and out in 45 minutes after tow truck dropped me off.
Location they get you in and out
Everyone I spoke with was courteous and very helpful.
The personnel were very friendly and communicated well. I felt like I could trust this business. First visit - very pleased!
The entire process from the first call to the end was professional and efficient and the staff was courteous and knowledgeable.
Upon arrival Kayla was welcoming. The facility was very clean. While waited for the diagnosis I enjoyed a good cup of coffee. I then met with Derrick.( In 30 years of driving I’ve never met with a better more friendly technician). He gave me the bad news but it was a blessing in disguise. My old shop never aligned my car properly. A great inspection, 4 new tires and a alignment and my car drives like new.
From start to finish this shop is awesome. They keep my business running!
I was in and out in about 15 minutes, and my issue was satisfactorily handled.
Dealing with friendly people and very professional
Excellent service, has a family feel.
Tech didn’t balance and rotate tires. I suspected the work was not done, he finished too fast. Trip on 12-21-2023 confirmed my suspicions. Tires were out of balance still.Went back another tech (Bobby) performed task.He agreed it had not been done the first time every tire needed adjustment. Front desk did a good job of taking care of me. The first tech is a disgrace to your business!I know good help is harder and harder to acquire these days. I want to continue doing business with this store because they have been great at fulfilling my needs. I never want the first tech to touch my vehicle again.
Excellent, knowledgeable staff. Very friendly. Efficient. A pleasure to do business there.
Your team is knowledgeable and very focused on delivering a well rounded experience. I like being able to show up and discuss my need, rather than doing everything online. Your group at Bo Tire is the best in town and has earned my business through great service and good products. Thanks
I always get amazing customer service from Jim and his crew. Their communication is professional and friendly. I dropped my car off in the morning and they were done by noon. Very prompt.
staff courteous& knowledgablevery comfortable and clean waitiing areanever have to wait long for serviceexcellent customer servicepurchased my tires there and my husband will get his there next time he needs tires
Great location friendly staff work done professional
Ease of getting in and getting out along with the convenience of location to my home. Friendly staff and you support veterans.
GREAT STAFF, CLEAN NEW FACILITY.
Service was quick; staff was courteous. It was the 2nd oil change at this store - very consistent
Jim Allen is the best. I’ve been doing business with him for years at other businesses. He’s honest, professional, and i never have to wait an extreme amount of time. I’m a satisfied customer.
They were transparent. Communicated in a timely manner. Gave a fair price for the tire and service. Answered my questions and didn’t try to sell me more than I needed.
I was treated like family!!…They took care of me like I was a regular. Great prices & outstanding service!! I will absolutely be a loyal, returning customer!
Car repair was less than an hour.A place nearby told me it would be 3 to 3 1/2 hours the service was explained to me clearly what service I had done.
The value of our purchase was good and the prompt and timely service we received was great considering service usually can take longer than it did. The staff was super friendly and helpful too. We love that this location offers multiple services for other automotive needs too.
I was able to come earlier than my appointment! They were kind, and took my car back anyways. It took about an hour as they said it would. I was very pleased! They were friendly, and thoughtful! I will go back again!
I dropped by to compare tire prices and not only did they beat the national chain store I just left but this Midas location was able to do a 4 tire install that day!!
Service is great and everything is done in a timely manner. Staff is friendly and very informative.
Professional front desk and service personnel
Employees were great, location clean, prices reasonable. I was just told “about an hour” but it took closer to two, even though there were very few customers in the shop
They ruined my AC and says my compressor suddenly went bad. Brought car on for alternator replacement
Great service, very experienced staff
Fast, friendly and clean facility. The service was done within the quoted time.
Reinstalled & charged ac twice, still blows hot after I leave there. Might recharge it myself, even though I shouldn't have to.
Everyone is always super friendly when we bring our vehicles in. They were extremely fast and efficient.
Quick greeting and was able to make new tire selection in less than 5 minutes. Very effective.
Customer service was great and so was car service
Long long story…. I actually ended up here on accident and out of frustration with Mavis tires & brakes. I spent $1200 with Mavis tires & brakes and they did not complete my brake/rotors service. Mavis left bolts out of my caliper and my sensors where not operable. I call Mavis over 15 times and kept getting the run around. Finally I pull into Bo Tire/ Midas within 5 minutes their mechanic pointing out everything without me even mentioning my problem. Also not making this about race- but as a black African American woman I can honestly THIS shop does not discriminate AT ALL. Also for them to redo this job, I only pay $277.72. I love this shop and the people are wonderful. Again again thanks :-)
I bought my tire from this location (as Bo Tire). I had a nail in my tire. They repaired it quickly and did so at no charge. I'm very appreciative and will be back for future oil changes and tire needs.
everyone was professional and courteous. they are always prompt completing the service. facility was pleasant and clean. waiting room excellent
I was a walk in didn't really expect to be waited on so quickly. I was informed by techs on everything that was wrong and got recommdation on what I should do
The staff was extremely friendly, prompt and attentive. Exceptional costumer service! The waiting area was a very pleasant place to wait while my car was serviced.
First off, I TRIED to schedule an appt online but never received a confirmation. I went into the location at approx 9:30 am for an oil change and waited. Gentleman checking me in was super nice. About 30 minutes later he called me to the back to see my car and explained that during the visual inspection they noticed that my rear brake pads needed replacing and he told me the price and that it would be about 45 additional minutes. I gave the OK and went back to the waiting area. About an hour later he said my car was almost ready. I see the car go out for a test drive and then it goes back into the service bay. About 30 minutes later I was told they had to swap out the pads due to a strange noise. It was approx 2 hours 45 minutes before my car was finished. Midas DID give me the oil change for free since I had to wait so long, so that was nice. Overall I'm pleased and will return in the future. The 2 people out front were both super nice. I just wish a bit more communication about my vehicle status would have been offered.
Quick turnaround. Able to get me on road quick.
Prices were reasonable and everybody was professional and friendly.
Quick professional service. The internet was down and they were very clear they may have to charge my card later at the onset but was able to call office and process.
Staff very friendly, knowledgeable and customer service oriented. Good quality work.
Jim Allen does a great job and looks out for the customers!! Great Job!! 👍
Up front and honest on the phone. Once there completely transparent for what my truck needed. Completed the work in a timely manner
Friendly service, affordable pricing and convenient to my home.
I went into midas hoping to find a deal on some decent A/T tires for my truck. I spent $800!!! For some no name H/T tires that were ugly! I was never given any choices, I wasn't asked If I wanted to see the tires. I just took the sales guy word for it. He said to trust him and he will give me some good tires....when I got home I noticed the tires weren't A/T tires and called to complain, the sales guy said that's what I get for the price I was willing to pay, and when I told him I asked for A/T tires he told me to bring it back in and he put some no name A/T tires, didn't ask if I wanted to look at it. GAVE ME NO CHOICES!. by this time I'm scared to say anything, I don't wanna complain while yall are working on my CAR! I just had a bad experience, spent a lot of money and I feel like I got bamboozled, good luck! I didn't know I had to treat buying tires like I was buying a used car from a shady dealership..L
I have done business with Jim for years. Glad to know he is with Midas/ Bo tire. Always takes care anytime I bring something in. Everybody there is helpful as well. Very satisfied with their service.
They provided detailed and accurate quotes and service was quick
Location, swiftness of service, friendliness
I had a tire puncture and was going on a trip. They took me right away and I was on my way. Great job!
Bo Tire folks are amazing! They are so incredibly friendly and knowledgeable! I appreciate them!
Like to deal with local business. Very friendly.
Friendly staff and prices are competitive
Friendly staff and Quick service
The counter Service people were very friendly, and professional. They answered all my questions prior to scheduling the service, and stayed in contact during the time my vehicle was on site. The service technician was helpful during the drop off. The time to complete the service was quicker than expected.A great group of professional people.
Overall my experience was great. I was able to leave my truck the evening before and they had it completed before I even made it to work the following day. I haven’t ever been more pleased with a company than I am this one. 10/10 on prices and customer service. They will 100% continue to get my business for sure.
Jim was referred by a friend to look at my used Toyota truck he was honest and explained everything with ease to understand he will be the person I ask for in the future
Friendly, fast service to find and fix a problem with a tire on my (almost new) Honda Pilot.
Great service and friendly and knowledgeable staff