No nonsense. Simple assessment of the issue. Verified that the part was available.
It was very easy to schedule an appointment and check in. I did not have to wait long for my car to be serviced and everyone was extremely friendly and communicated well.
Vehicle repair scheduled for 1/6/24 but was repaired on 1/3/24
Dave and the other employees were all very helpful and able to find time to get my car in when it worked best for me.
very quick and friendly service. good at answering phones or responding to online inquiries.
I’m a repeat customer BECAUSE of the excellent service and friendly environment.
The team in West Lebanon was super friendly, knowledgeable and quick to meet my needs.
Dave and the crew are the absolute best. We feel they are honest and straightforward with us. I fully trust Dave and the crew with Opal the Optima and will always go back.
I was very satisfied. They were very open with pricing but of course it was more than I wanted to spend.
i thought the whole experience was easy and pleasant
Lack of communication between the person I spoke to about issues I was experiencing with my brakes when making the appointment and the rest of the team.
I always enjoy going to Midas (West Lebanon) not just for the efficiency of service but also the customer service. The owner (Dave) and all of his employees are always so welcoming and always take the time to get to know their customers. They always remember us when we come in and always hand out great treats to their customers! We always return to Midas for any service needs on our vehicles.
they found the problem and fixed it as soon as they could
These folks always take care of with a smile. I just was a little upset at the amount of time it took took complete the work but it was a fairly big job. Patience is not one of my virtues I'm afraid.
This staff at this Midas is wonderful to work with. I trust their opinions and judgement. The problem I experienced at my last visit was not their fault, it was ours, but they resolved it quickly and with no fuss.
Can’t think of anything. Maybe using a text message instead of phone or email to confirm an appointment.
I always return to this Midas. The employees are all very friendly and are interested in getting to know their customers. I recommend this Midas to everyone who needs maintenance or repair on their vehicles!
I took my vehicle to Midas after receiving a recommended "to do" list from my dealer. Midas beat the dealer on most prices and even saved me a lot of money by recommending I put off one of the replacements until I experience a problem, which probably won't happen while I own the vehicle.
Wonderful people who were honest. They did less work than I expected because it was not needed. They told the truth. I will do business with them again and I will rave about how I was treated.
Personalized service by good people who care
friendly competent people.
They always seem to care about doing the best job.
Communication. I was always left hanging on phone for some 10 minutes.. sometimes longer until it went to VM. Also repair time. For my car it took 6 weeks. Truth to be said, it appears the repair was done responsibly and with good quality. However I had to spend over $2,000 for rental car, extending time day by day because I was promised to have the car fixt the next day.. witch was not true for many weeks. I think you can see from this experience what can be improved.
Everything was smooth, done well and fairly priced
Great friendly atmosphere, clear explanation of problem and timely repair.
I don’t feel like I am being taken for unnecessary services, I have always felt the work done is actually needed.
Timely appointment and friendly staff
The most accommodating and friendliest “car repair” experience ever. Everything was fully explained, questions were asked to make sure their work was accurately being done and that there were no other possible issues.
I really like the artesano atmosphere during my time in Midas
It was easy to schedule the appointment. The price was about $35 more than a competitor’s estimate, but the pads were guaranteed for life, so the difference in price seemed worth it. The work was finished sooner than expected and the staff was very friendly. The cost was exactly what I was told it would be.
Great place to bring your car.
Great place to take your car for professional advise and service. Technicians and owner are terrific.
"I had planned to take a weekend trip out of town, and the weekend prior I noticed my heater wasn't working and saw smoke coming from the hood. The following Tuesday, I called several shops to get my car checked out. Fortunately, Dave was able to squeeze me"
"Dave and his crew came to my rescue after my tire was destroyed by some random road hazard while I was vacationing with my siblings. I appreciated the prompt, courteous and knowledgeable service. If I didn?t live 750 miles away, this would be my go-to spot"
"Dave and his team work hard to make sure you are taken care of. They constantly help anyway they possibly can. I have found my new and only repair shop. Oh, and the free coffee is great too! Thanks Dave for everything. "
Dave and the team were amazing. I called to make an emergency appointment because my brakes were making a grinding sound. Dave was booked but told me to bring in my car because I would further damage the brakes by continuing to drive. The service was am
"I had what I believed to be a muffler problem, but Tim quickly diagnosed the issue as a bad rear wheel bearing. Even after a hiccup with getting the proper part, Val, Dave, Tim, and everyone at the shop was a joy to interact with and made me thankful I ch"
"Own an older pickup truck, had 3 U-Joints and a carrier bearing replaced .Over $500 bucks. Didn't get 5 miles down the road and lost 2 caps at the rear of the drive shaft. Luckily I didn't get on the interstate or I would have crashed. Turns out the U-Join"
Dave and the crew at the West Lebanon Midas always make me feel like my car and I are important and try to make sure things are taken care of without breaking the bank.
"I was in a bind, my exhaust failed while driving on the interstate. I called, they had me come in, they looked at it and was able to fix it for me. They didn't try to sell me anything I didn't need. I am thankful Brian and his team could help me. I truly "
Very good and professional
Great service, good price, on time
Everyone is friendly and easy to talk to there.
"I find the Midas staff to be courteous, helpful, considerate and thorough in checking my vehicles and fixing the problem. I trust their judgment and their fair prices. Val and Brian always greet the customers with smiling faces and they always seem to be"
Service was great, vehicle was ready when promised.
I can't say enough about this Midas shop! I was traveling when my check engine light came on the result of which I needed a catalytic converter. Since I was quite a way from home, I didn't want to wait till I got home to have it replaced. They were very apologetic when it took a few hours to get the special one my car needed but they made sure I was comfortable while I waited. Judging by the way they interacted with other customers, I knew they were caring and efficient. Great job!
"I spent several hours there and it felt like I was in a mom and pop shop! Val and Brian were very friendly, the mechanics were great, and I even met the owner. I've been to several midas' and this one is by far the best. Their hospitality was great and the"
They told me the catalytic converter needed to be replaced at $1700. I was specifically told it had a hole in it. I got a second opinion and found the connection between the catalytic converter and the flex pipe was loose. For a $10 part the exhaust leak w
"We brought our Volvo to this shop for an exhaust leak, and they said the catalytic converter needed to be replaced at $1700!!!!. After a second opinion the gasket between the exhaust and the catalytic converter was the reason for the exhaust leak. At a cos"
"Since my first visit a number of years ago , the staff are great and make you fell like they are family. The staff will make suggestions, not telling what you need to do, and often have alternatives for the work to be done, suggesting to do this repair now"
Excellent service provided by Brian Bisbee for my new car state inspection done. Front Desk Supervisor Ms Sally was as usual friendly and treats the customer will details explanation of the repairs/services that are to be done I am hoping for my c ar ser
"Went in for a inspection. Everything was straight forward, there team was very friendly with no sales gimmicks or upsells.I will definitely go there for future work and would recommend them to others."
They were the best nice clean waiting room pleasant staff and great service highly recommend them
"Thank you Brian and Team for a job well done, understanding I was on a budget and for accommodating me and letting me run errands while I waited for my car to get fixed. Your service and sensitivity to your customer is greatly appreciated."
"Efficient, trustworthy, excellent communication, high level expertise. recommend highly"
"I am SO impressed with the level of service I received from this location. The entire gang from the moment I walked in was engaging, interested in my vehicle issues and truly made me feel important to their business. I appreciated the phone calls through"
"Part to be replaced that was under warranty. Waited for call when part arrived - never came. When I called part was there but we never got call. Got appointment for next day at 10 - when I arrived they had name but no time. Gaskets were not ordered, 2 ca"
"Today's I went to Midas in West Lebanon, NH. The work I had done was, four summer tires taken off rims and four of my own studded winter tires put on, oil change and state inspection. I had made my appointment for 8:00. They took it in at 8:00. I was the f"
"I have always been a Midas fan, but this store is the best hands down. Val is amazing with her knowledge about the products and she should give lessons on customer service. She took excellent care of my pup and I while we were waiting for air shocks for my"
"I posted a review today and was called by someone in Midas Headquarters. After reading what occurred they called and offered me two $25,00 gift coupons usable at any midas shop. After $480.70 for a muffler replacement I won't use any midas shops ever ag"
They took the car in the muffler had rusted off. The engine light was on took them a hour to look up why most likely less than 10 minutes it should have taken.The dam muffler was $232.00 with $91.80 for labor for that $323.80 then there was $60.90 for muf
"Quick, professional service. Never had an issues with the team. I've called in a few times and received good advice even if it didn't lead to service at Midas."
Don't expect them to be open at 7:30 during the weekdays if you need to drop off your vehicle and dash to work.
"On 21st September, i sent my car for state inspection. The car was assessed to have failed. I was told I needed a resonator, an exhaust gasket, clamp/hardware for exhaust, inner tie rod end, front alignment, brakes, serpentine belt, removal of fog light, a"
"squeezed me in to fix some pretty serious problems - professional, friendly, considerate and just plain great!"
"cannot thank you for helping out me and doyle the day his truck broke down, as his caregiver i am often concerned about getting stuck somewhere and not being able to get out of a situation, his care is my job, i cannot thank you enough for your kindness, t"