Took care of me all the way in
Rusty Steele | Discontent Lifestylestores
As a business owner I would absolutely provide a full refund! They charged my card before the service was completed, and actually did not complete it on any level. They actually couldn’t even tell me what was wrong with my vehicle and I would need to take it to Ford. They said they will need to refund my money. Multiple times in text they said the manager is going to refund me. 5 days later they wrote me a partial check and charged me $170.99 for labor and services that 100% were not provided. Had they not preemptively made me pay the bill while I was sitting in the lobby, they would have never got me to pay nor asked me to pay. What they should have done is say “sorry, we can’t fix it”, but they only did that after charging my card. After going to the dealership, i discovered the valve in which they were trying to fill was damaged, and the dealership fixed for free in a matter of 20 minutes. I am extremely disappointed and feel slighted. My business is about six blocks from theirs.
Clearly explained problems and were friendly, enthusiastic and very timely.
Very happy with service at midas
Just having it scheduled for 1:45- thought it would be an hour, but it was an hour and a half-No worries.
ERIC DID AN INSPECTION ON MY CAR AND GAVE ME THE INFO I REQUESTED.
The guys were pros I brought my car for breaks and oil change. They found and pointed out what was wrong with my breaks and broke it down. And got it done.
Solved my problem in a very short period of time. I had taken my car to my prior mechanic numerous time in the past several month and they kept telling me there was no problem. I kept telling them the symptoms were getting worse and repeatedly described the symptoms my car was experiencing. One conversation with Eric assured me with confidence that he would be able to help me. And he came through. This is my second visit at this location and receiving Eric’s care. He is confide t, professional, and goes above and beyond to provide quality care. I will continue coming to this location as long as Eric is here to help take care of my car - thank you
They had to run to two different shops to get a part because prior service provider caused a problem. Also, I did not have an appointment and they got me right in. They also sent a text a couple days later to check on the work. Excellent customer service.
I was informed of what was wrong and what caused the situation. They gave an estimate to fix and offered a date for a future appointment.
Excellent customer service, friendly and efficient. I trust their work.
Quick to find the problem, gave estimate time to have it finished and it was and they had us on the road just wish they were here in GA with their knowledge , customer setvice..
Dylan and Ben are top notch!
Called in sat. In on Monday morning. Quick installPerfect
It was easy, timely and pleasant. I've been there before, that's why I came back.
Service manager Eric Rugby did an excellent job expediting my service and keeping me informed of the status of my vehicle and allowed me to keep my vehicle there overnight when I couldn’t pick it up the day and time it was ready.
Really good service and price! Appreciate everything they do for me and my family. Thank you!
Very clear communication, timely service, and friendly people. Were willing to work with me on getting stuff from the car as well as answering questions.
Very friendly and helpful staff
i call up and they get me in that day. they are very fast on the inspections and repairs. they let me know if there is a delay in the timeline. cant ask for much more.
Amazing service. Eric was incredibly in helping me make appropriate choices for my car’s maintenance. They were the bright spot in a very stressful day, which I’ve never said about going to the mechanic before.
I have taken my vehicles to this Midas for at least 10 years and have always been extremely satisfied with their service.
Everything was what I expected and they explained everything to me. Very nice and professional people.
Mark at the desk was very helpful. I brought my own oil to change and he was kind enough to schedule me in quickly.
Service was great and they were really fast and got treated amazingly and had me back on the road in no time so if you want fast friendly service bring your ride down to Midas they’ll get you going right away
Person took my truck. Stated he was going to test drive. Did not test drive, put it on rack. Without removing tires, came back and told me I needed new rotors, pads and brake flush.
Very friendly staff Accurate informationHad everything needed Job was done well
I had made an apt to replace the oil-pan gasket, as I was aware it was starting to leak. Shortly after having dropped my truck off, I was informed of other leaks & was given an estimate for repairs. I authorized all repairs, provided they could complete the repairs before the end of the day. They called me an hour before I was off work to tell me that my truck was done. I was very impressed by the thorough inspection & appreciated them informing me of additional issues, addressing them in a timely manner & on short notice.
They tried to charge me for work that no one talked to me about first, that's after they towed my car to the downtown location without telling me first.
Easy to schedule an appointment and they were very clear with what was wrong with my car. Price was very competitive with other places.
Was greeted. Explained what needed to be done. Called the other Midas dealer whose tires were originally purchased to see if they could take care of the warranty of the damaged tire.
I am a repeat customer at this location. I used a coupon for an oil change and appreciated the associate pointing out that a power steering flush was an item to address.
I had to wait 30 minutes while they went to a parts store and get a filter for my car. They told me it was taking long because they were inspecting the care. Lie as no one was inspecting it and I saw the manager come back from the store with a filter.
Staff are professional and knowledgeable. Answered all my questions
They were helpful and easy to deal with. Also they gave me a donut.
Easy in, easy out, clean facility, friendly staff.
It was easy to get a convenient appointment, the cost was reasonable, an inspection was done, and my wait time was acceptable. The man at the front counter was friendly and efficient.
Good service great people
Your employees broke off a lug nut and couldn't repair it so they suggested I take it to another tire shop. If you are a mechanic shop, and you break something, you need to repair it...
The person at the front desk was super helpful. Very informative. Vehicle was completed quicker than what was originally told. People were super friendly. Was not a boring sit and wait. 10/10
Staff was very friendly. They were able to service my cat in a quick and efficient manner and were able to tell me what else was wrong with my car. They provided great detail about what was wrong and how much it would cost to fix
I only came in because of my tailpipe but they did an overall check of my old van and found other problems that would have ended badly if hadn't been fixed. they were transparent with what they found and even took me out to see it myself. but they also didn't go ahead with anything until my verbal confirmation. I was there for so long they even offered to take me to get something to eat. thanks guys
Midas had worked on my previous vehicles and I was always satisfied. I drove 6 hours round trip to have my car’s brakes fixed because I knew they would be done right in a timely manner at a fair price. I was right.
The technicians work very hard to fix my vehicle. It took them two visit to get it fixed, but they stuck with it until it was right.
I called and asked the price of a brake flush I believed I needed. The price was good and getting a convenient appointment time was easy. I had to switch days and that was done without a problem. I arrived early but the flush was started quickly. The wait time wasn’t too bad, although it does hurt me to sit for long. The manager was friendly and efficient. Waiting room was clean, and there was an outgoing young woman traveling with her little girl, so someone to talk to and pass the time. I’ve used Midas before and will again.
Have been going to 6th ave Midas for 4 yrs. I moved from Blgs 2 yrs ago, but travel 6 hrs to receive their excellent service.
They told me there Was a bold in my tire and I needed four new tires. I took it to another shop had them look at the tire there was no bolt in the tire fixed they fix the leak and I was on my way. They also did not Reset the change oil signal in my car so every time I turn the car on it says change oil I’m not very satisfied
Quickly was able to get in for oil change and tire rotation, and service was done quickly. When asked about information regarding some potential future work with the details, I got great and helpful feedback. I felt they were honest about things.
They got my alignment laser straight!
They provide friendly and quick service at a fair price. I enjoy watching tv while I wait. I will recommend to friends.
Be more informative and look at further problems a customer may have coming up. I explained my issue twice. But I’m pretty sure the problem I asked about as still a problem, and now I need to go to a different mechanic to try to fix it.
Friendly people kept me in the loop and took good care of me
I went there to have a muffler put on my truck and finish the duel exhaust from the cats back. They had my truck 2 hrs. and charged labor for 4 hrs. The bill was $600.* when I questioned the manager he said it was set up as a flat rate. Well I am a Mechani
This is probably the quickest my truck has ever been serviced.
Great customer service! They fixed my car quick! I was on the road in no time!
Their Guest service is amazing!! Always know that they will take care me and my car. Have used them the last 4 yrs. And eon't go anyother place. And I live 5 hrs away.
The mechanic blew a head gasket on site. I received a phone call telling me my vehicle was ready and upon arrival my vehicle was overheated and smoking after a test drive Midas conducted to confirm their work... What happens when a vehicle blows a head gas
Thanks Dan at the downtown Midas for saving me money and time.I was passing through Billings on the way to Spokane wa I stopped to get an oil change my car was taking into the shop right away after I checked in. A little while later The mechanic Dan came i
This garage did an excellent job on my truck. The mechanic was very informative about maintenance and it was done in record time. Highly recommend this shop for all vehicle needs.
I really like this shop. I was not impressed that they did not explain the results to my wife at all. Maybe it is because I review the results in front of them, but I felt like reviewing the results was important and had to call in after to have them explain why certain items were not adjusted.
the crew that is at the downtown Midas right now at this time is amazing completely awesome and caring and considerate of my needs my time and helps me find a what seemed like an possible problem and fix it for me free of charge very very kind to my childr
Alignment seems fair, but their printer was down, so they could not show me the before and after... which I was not happy about at all. Also charged a bit more than they have ever charged me before.
"The lady at the front was very helpful. Got my oil changed and everything checked out. Change my break light, little to no coast. "
"I will recommend this Midas location because of the staff's knowledge, awareness of potential problems and getting it done the right way the first time. I cannot say enough good for this business. Will is the Manager and is a true standup and straight forw"
"Good Job Sarah!!! Good Service --- Fast and Efficient!!Thanks,Gloria"
Absolutely outstanding service!!
I have been coming to Midas for years and wouldn't trust anyone else with my car. They are very honest and always do a great job.
These guys are fantastic. I appreciate the effort they put into making sure my truck is running smoothly and letting me know when something is wearing out. Thank you guys
Made 9AM appt this morning and showed up to be told there is no way car would be done if I waited. Understandable due to employee being unable to come in today. Why I am writing this review is because I asked if I could have a time frame (2 hours? 6 hours?
Wonderful Service will definitely be visiting again.
"It was a great experience. The staff are all friendly and professional. I am having more of my car repair done at Midas and the last set of tires I bought there.Thanks, Guys!!"
"I went in for an oil change and got the 'special' price, which was $18.95. I was then told I was out of coolant and the price would've been double what the 'special' price was. I said no and drove across the street to Master Lube where I have an oil chan"
"Was visiting from out of state in Billings, MT and my car started acting up. The 22nd and Central location got me in quickly and fixed me right on up! Fantastic service! "
Very impressed with this shop. Would recommend it to anyone!
Midas does real good work. Thanks for taking care of my vehicles
"I took my car in for oil change and tire rotation and to check the brakes for a vibration. It was determined I needed new pafs and rotors, an unexpected large expense. Teresa worked to find the best price with coupons. The charges were competitive with ot"
They found the leak and fixed it in record time.
"Super fast, professional, convenient. Friendly staff. Recommend this location "
"Every one was very helpful and friendly. They gave me two options for my vehicle to be fixed because I am on a budget. They are very caring and I will be going back for the rest of the work that needs to be done. Thank you, Laura. Happy Holidays. "
Yes I would recommend this shop very good work and friendly staff...???.
These guys do a great job! Great service for a great price!
These boys were on it. They did the oil change and an inspection of my vehicle that remains consistent each time I go to Midas. I will definitely keep going back and trusting them with my old Dodge Ram. Thanks
I always get great service at Midas. That is why I keep coming back.
Great service, they offered an easy not expensive fix to my car.
My visit was very relaxing as I had the oil change and tire rotate. Everyone was very respectful and caring. Did a very good job.
I would recommend Midas to everyone they are so friendly an helpful I needed oil change an brakes done they got me in on no notice right before closing on a Saturday!!! I will my business here for now on always thank you all for your time an hard work an t
"Competitive pricing, good work, and great customer service. They even delivered my car ahead of schedule so I could make a meeting."
Very clear on what needs to be done. Very nice staff
A very great job as always you have great people working at this shop.
"Had a coupon for a $20 oil change & tire rotation, Mgr only took $15 off total bill. Also did not call when my vehicle was done."
My oil change and tire rotate was done in a timely manner. The customer service was friendly and professional. Harold works with me when I go into his store and I appreciate it.
These guys are always accommodating and respectful. Keep up the good job Harold.
Thanks guys, you made my day easy.
"As always this shop was super. Called at 10, had an appointment by 2:30 and was back in the road by 3. Work was performed quickly, expertly and very affordablty. "
I was very happy with the way my car was fixed. Thanks for all the fine service.
"Friendly, honest, and quick service!"
"This is the second time I've called in a panic about something at 4 in the afternoon. The guys are so friendly and willing to deal with my drama. This time it was ""just"" a headlight but I had been pulled over by the BPD and wanted to get it fixed ASAP. The"
Nice work changing my oil and rotating my tires. Thanks guys
Only because there was a communication issue of a couple generations but happy with the results.
The guys and gals there took excellent care of us after we hit a deer in Montana. Even bent the bumper back as best as they could without extra charge. 10/10 great service!
great job...quick and courteous!
Great job! I really felt you appreciated my business. I'll be back.
"Midas followed the quoted amount to the dollar on replacing my EGR valve, but since the technician had it done in about an hour they had to raise the cost of the part to over $200. A part which I had just priced at O'Reilly for $80, what a great markup for"
"My brakes had been squeaking for a bit, and I thought I better get them checked out. Midas was very honest and said my brakes and brake pads were in great condition, the squeaking was due to dirt and grime build up. They cleaned and oiled my brakes and n"
"Very unhappy with the work performed by your company. I had you install two new front rotors, and pads, approximately 7 months later had to have calipers, rotors and pads replaced and was told that the pads your company put in were installed improperly wi"
"Was very happy with how fast they got done, and how inexpensive the service was. "
Exhaust pipe snapped during a cross country road trip. Billings Midas was very friendly and helpful. They had me back on the road in under an hour.
Midas does good work at a reasonable price. They also let me know what potential problems need to be addressed, but aren't pushy about doing the work. I'll keep going back.
Thank you Harold for keeping me updated on my car service and potential problems and options. Thankfully the maintenance cost was minimal and I've had no further problems.
Had great service cheap oil change with a free tire rotation
"I want to thank Harold for his assistance in sending my service history to the Midas shop at 1225 North Broadway in Rochester, MN. I needed proof that I had my 1990 Toyota's muffler installed and serviced before their policy changed to the limited warranty"