I didn’t receive a call when my car was ready.
David, the associate I worked with was first class. Professional, communicated well, and was very forthcoming with price and expectations. Excellent customer service.
Gary is always the best. Very helpful and informative.
Associates were u front about pricing and time.
fast, friendly service. Quality of care and repair.
Good service, professional, fast.
They were able to diagnose a fetus difficult problem
Had an appointment but still had to wait a while for my car to get in. The staff were top notch though and I’ll be coming back.
First, after diagnosis of the issue, Midas ordered the CV shaft and the wrong part came in - wasting four hours of my time. Second, Midas staff dismissed the wasting of 4 hours of my time “Not your fault, not my fault.” Third, replacement of the CV shaft did NOTHING to correct the problem. I finally went to a local mechanic who informed me that both front axels required replacement - a significant safety issue. I hereby request a refund of the CV shaft repair. In fact, Midas should pay me for a significant waste of my time.Charles S. [email protected]
The service what I expected and am happy with the service and recommendations given. I do plan to come back for my next service.
They are nice and professional give me suggestions
Associates were kind, patient, and sought my best interest out. Even with a small issue they took it seriously and sought to give me the best care. They then didn’t charge me for the work done which wasn’t necessary but made me feel cared for.
The overall customer satisfaction from your employee
Resolved my dash light and got an oil channged
Able to get me in right away, quick service, honest and knowledgeable staff.
Very friendly, informative. Quick service.
Great customer service! And service completed in a timely manner
They were accommodating at every level!
Very friendly. Quick service. Was able to come in without appointment.
They were extremely friendly, worked with me on price, explained every move they made to a T. Super happy with the service
The employees were super friendly and knowledgeable. The wait was faster than what they estimated. Convenient location as well. Recommended future services, but didn't push too hard.
Friendly service. Easy to book. Quick turnaround.
Good quality of service and parts. The new manager seems a little pushy on the credit cards and makes me think he would be quick to upsell you. Jason was more of a straight shooter and only sold what you needed. Gary is nice and personal, old schools sales. overall good experience.
The staff were friendly and informative and my repairs were completed in a timely manner.
Friendly customer service Representatives explained everything clearly and correctly. Overall I would highly recommend Midas to all of my family and friends i Left Midas 100% satisfied.
The folks were professional, discussed options, did the work.
Customer service use to be excellent. Something changed. They seem not to care if the customer is satisfied with their service. Didn't offer discounts.
Overall experience is very good and I hope it stays the same in future.
The service is really good
Fast, courteous and good value. What more could one ask for!
Because the people that work their treat their customers with care and respect and explained everything what they did to my vechileabd they were so funny and nice to talk to while I was waiting on my vechile.
All of the Midas staff are amazing, friendly, and knowledgeable. Gary is awesome!!
The staff went above and beyond to help me got my car fixed and get me a loaner car so I could return back to work. Absolute 5 star service!
Get rid of Gary. I have been a customer of this store since 2010 and have always had great experiences with the previous managers. Gary is rude and does not have good customer service skills
I am a return customer many times over. I find this shop to be the most honest and efficient shop in the area. I am never disappointed. they do not try and push any unwanted services on me. I do appreciate the e-mail messaging of what they find. they are always totally professional and I have great confidence in them after many return visits. Highly recommended.
The employees that worked there were very friendly. They offered fast service and were able to get me in last minute for a headlight replacement. My headlight cover was glued on and they got it off and even though it took longer, still charged a great price.
Midas Eden Prairie (MN) has been incredible to me. They completely replaced the engine (among other things) in one vehicle where I felt all was lost. They took in another car on short notice for repairs so I could sell it and they took in my current vehicle within 2 days of calling and made the necessary repairs and worked with my 3rd party service plan smoothly.
The price was right, the staff messaged as soon as the service was done. I was able to pick up my vehicle the day after the service was completed.
Midas is my go to place most of my services but at times people focus more on sales rather than providing the actual need for it.
Tell the workers to watch their mouth in front of customers. Gary said, “Gotta make that money” after he explained to his workers what a customer wanted done to their vehicle. Rubbed me the wrong way after hearing I had to drop $900 today. Honestly not sure I’ll come back to this location. I kept hearing Gary bringing up money as I waited for almost 3 hours. Saying to a customer, “You gotta pay me first”, “we were the number one Midas in the country last week”. I just didn’t have a good experience. I usually do. The other guy, I think the assistant manager maybe, is great. I really enjoy him. He’s part of the reason I came back this time.
I called to see if they could assess a noise when I drive my car. They said to drop it off and when they called with the list of things that were needed replacing, knowing they closed at 4– they stayed late and did my repairs same day. They were knowledgeable, clearly explained what and why for the repairs and I was blown away they stayed so late just to repair my car as a drop in. I’m feeling very grateful!
I have brought all of my families vehicles hear for over 10 years wouldn't go anywhere else. Have developed a relationship with the staff and have full trust in their expertise and recommendations
Great service and great staff
I've been bringing my vehicles to this Midas location for years and years... Dillon and Jason (and mechanics Nick and David when they were their) are absolutely great and seeing them interact with other customers while waiting is equally as great, there have been other managers (I think) and front counter people that have come through this location over the year's that I didn't feel as comfortable with as I do with Dillon and JasonI recommend this location too people, friends, family ECT if they're looking for just a oil change or any auto repair
Waited 20 minutes after appointment time to get started.
We love the people at this Midas! Though they did not know, this was our 36th Anniversary, and having them get things done so fast and get my wife back on the road was awesome, especially since I was (sadly) home sick. We have 3 cars and ALWAYS take them to this Midas. Keep up the great work!
The procedure to schedule an appointment needs to be fixed. This is the 5th time in a row, where the online schedule was declined, even when it shows it is available. Had to call in for scheduling.
Always good service you can trust
two of the associates in the office have worked with me for years, and they know me. I come to this shop because they are there.
When I arrived I explained the problem and asked if someone could take a look so I knew how to continue with the problem. I understand that everyone was busy however I was brushed off and told to make an appointment. As someone who was nervous and away from home I would have appreciated someone easing my fears and anxiety. I only ended up getting service at Midas because my tire was so flat I couldn’t drive it to another location. I understand that it is hard to staff places but please keep in mind that when people arrive without warning they are nervous because something is wrong with their car.
They are not committed to their words what ever they are saying over a call.
Whatever they are committing over a call at least they should keep their words
Midas has always shown that they have the customer's best interests in mind. They helped me understand that there was oil leaking from my car, and that I needed to go to the dealership to get it fixed. They expressed that it was under warranty so it would be best to do it there. They provided pictures and advice to a non-car guy like me to set me up for success
I don’t have a complaint. I said I would return?
We have 4 cars we bring here for all service, always fair and good work.
Since Dylan Fischer has returned to the EP Midas, I feel 100% comfortable with bringing my vehicles in for service. He is honest and upfront with his evaluation and opinions. He is the reason I'm back!
Amazing friendly staff. Dylan and Jason are very Professional and explain exactly what is needed for repairs and provide accurate estimates for repair cost and time for completion. I have been a regular customer for several years and will continue to do so.
I’ve been taking my cars here for 10 years. Jason, Dylan and their team are great.
Very very good customer service! Workers were honest and quick!
I have had really good luck with Midas service. I never feel like they are trying to sell me something I don't need. Options are clearly spelled out without any pressure but basically I only get what I came in for. The texting service with the checklist of what was done with my car is wonderful and really helpful. I tried a number of other service centers around EP when I moved here, but Midas is clearly the best, most professional and most comfortable place I have experienced. I have now been using them for 3 years and will continue to do so. I have been very pleased with their service, honesty and most of all their good work on my car.
I got excellent service & got exactly what I needed. I enjoy the conversation with Dylan & Jason. They treat everyone that comes through the door respectfully.
Friendly staff that went out of their way to clearly explain all services and answer all questions. I've always had great service at the Eden Prairie location.
The manager Dylan was very friendly and clear about what needed to be done. The work was much faster than expected; I was in and out of there in less than an hour.
Jason was extremely friendly and clearly knowledgeable about the products and services recommended. I appreciated the tech’s (Kevin) detailed pictures documenting and photographing each of the issues with my vehicle.
I always come to Midas for all our vehicles, and am always happy.
Been coming here 12 years and have always received excellent customer service! I appreciate Jason so much!
Seem very professional. My car feels better now
Friendly and helpful staff
Eden prairie midas is a great place, they are honest and upfront about the maintenance needs. We appreciate their professionalism and expertise.
The guys are really professional
Communication was not the best. I had to call for an update. In addition the explanation and rationale for a portion of the repair was confusing and unclear.
They were on time, easily scheduled, & friendly.
My car was thoroughly checked and it was fast and fair prices.
Customer service and completed timely
Easy to make appointment, service was done as promised
the instore experience was good. What I was missing was:a) I did not see anywhere if my request to rotate the tires was doneb) The report I got of the service regarding the conditions is inadequate - the tread depth information was missing - i used to get it previously
Professional and supportive stafff members
This has become my preferred location because of the friendliness of the staff. I had my brakes done in 2020, and had such a great experience that they were the first ones I called when my car began having issues. They follow up quickly after online appointment requests and usually have availability for the same day.
My family has 4 cars, we take them all to Midas for non body work, and are always happy.
They took my car as soon as I arrived, and completed the oil change quickly.
Great Customer Service and friendly personal
Awesome people that are very transparent. Definitely value that in these services. I hate bringing my car into the shop but I appreciate it when it’s done by Midas.
I feel that the service is honest and not trying to pad my bill. They understand my old car and take great care of it. I tried other local and chain shops, but now only do business with this Midas shop. I’m very satisfied with them.
Just bit disappointed that the technician wasn't thorough and checking his work. The oil drain nut was left loose, letting oil leak all over the garage and caused inconvenience in cleaning up and bringing the car back again to the shop to check their work and oil levels again.
I took my car in for an oil change and to do a maintenance check because the check engine light was on. They changed the oil and said nothing else was wrong. The next day my car broke down on the freeway. I am definitely not satisfied with Midas, will not recommend and will never go back.
I have brought all of my vehicles here for more than 15 yrs and have always been satisfied with the service I recieved. I have a pretty good knowledge of vehicles and used to do all of my own work so I know when im being being treated fairly and I have been that's why I only go to the midas in Eden prairie for all my vehicle needs. It's nice to know there is a service station near me that I trust and would recommend to anyone I know. Thx midas for being straight forward and honest with me for all these years 👍👍
The tech left my vehicle in complete disarray, removed items from my vehicle and didn't put back, scratched the inside of my car and hitch cover. Smudge marks all over my car, rims were not cleaned up. Doesn't feel like my tires were balanced so I'm going to another Midas on Friday to have that completed, I know the manager at that one. Not happy at all and I've been going to this midas since 2010
Great communication and speedy service!
All things were communicated satisfactory. I forgot about the fluid leaks. It was brought to my attention, although, I could have had them degrease and add dye to come back later for a diagnosis. I might still have a squeal in my brakes on the passenger side. I will wait a few days to determine if it will eventually go away. If I need to go back for that, I will have the degrease and dye done at the same time for a diagnosis later.
Adam was helpful, courteous and professional. The overall service was excellent.
No issues, straightforward process, ease of check-in, and communication was excellent. Anytime you are getting work done on your vehicle, it is usually not a pleasant reason. But, with great service, it eases the pain (a little). Overall, can't complain!
because of the service and promtness
Shawn and Jason were very helpful and professional. They got me in for service right away and had my truck ready the same day. Highly recommend.
It is the only local car service I have found that I trust. Always explain what they are doing and why. Never a surprise or pressure to do there.something I don’t need. I always feel comfortable
Excellent service and will go again if needed
It was extremely easy to set up my appointment. I just gave a call and handed my keys over for them to change my oil. The only thing is it cost me $98. It is very expensive but great service! I would go back to support our neighbors and keep the surrounding business going strong.
Friendly service. Everything was explained clearly. Provided a battery that was onsite instead of waiting for one to be delivered.
Jason, as always, was friendly and knowedgeable. He has been reliable and remembers my vehicles. He is helpful and fits me in as soon as I can get an appointment. Top marks for Jason and the gang!!
They recommended shocks, struts but another businesd says they are fine. Improper tire rotation at MIDAS is wearing tires such that they make noise and wear faster. Will never recommend to anyone or go back there again. Rip off business.
I’ve brought my vehicle to this location since we moved up here to MN. We’ve always had a good experience and if we ever had questions the staff here do a great job breaking the info down.
The person explained what need to be done with my car as well as explaining why another service station recommended repairs. I left feeling that the situation was explained in a manner that I was able to understand and make an informed decision about as well as not talking down to me as a person with limited knowledge of how a car works. I believe I can trust Midas to work with me to keep my car in good shape without spending unnecessarily. Thank you.
"Straightforward guys?I like them. I didn?t feel like they were trying to sell me on extra stuff. They were open about optional charges and showed me they really know cars, they are not just filling out a computer form. I?ll be back!"
I came on for an oil change and left with the most comprehensive diagnostics EVER on my 2012 Honda Odyssey. They are professional with excellence customer service.They are now our ?go to? for car service for our family vehicles.Grateful!
"Communication, coordination, quality and timeliness all excellent. Thank you"
My last visit at EP Midas was the best experience! Quality customer service and they got my car done in a timely manner. Car was also touch free protected.Midas will definitely have me as a repeat customer!
"The team at Midas EP came highly recommended by folks in the auto parts business. I live in Eden Prairie and my truck was making noise and had loose handling issues. They diagnosed the problem, provided a loaner while they made some repairs, and fixed the "
"The shop did a great job on my brakes. Fast, professional. Loaner car was provided during the time frame it took to get the work done. "
The Eden Prairie Midas has a friendly and knowledgeable staff.
Always outstanding service at this location!
This is my 'go to' shop for all my vehicle needs. Very efficient and trustworthy.
"Midas in EP is amazing. They take extremely good care of our cars and have exceptional service. We refer everyone we know there, and they never disappoint. Thanks, Dylan and team!"
"I live in St. Paul and my car decided to disable itself right beside the Midas in Eden Prairie. I had no choice but to go there. Must have been the universe taking care of me. The two gentlemen in the office, Dylan and ?, saw that I was in distress and "
The people at Midas in Eden Prairie are terrific. They are very customer oriented and go out of their way to accommodate them. They work hard and in a timely fashion so that waiting times are quite reasonable. We really like this place.
Excellent service. Timely and completed as quoted and promised.
Jason was a really great guy. He made sure they could fit me in right away. Thanks Jason
Always treated as a valued client.
"The EP Midas has become my ""go-to"" site for all things automotive. Very professional, but also friendly and customer-centric. Never pressure to do things (needed or not, like many garages and dealers). Prices are excellent, but most of all I appreciate the"
"The crew at Eden Prairie are top-shelf and work with my schedule. I am grateful when they help me out in an emergency, and they always come in with the done on time."
Eden Prairie Midas is our go to car service provider because of their quality and reasonable pricing.
Great service. Arrived early and they were able to accommodate and get me out sooner.Explained what they saw and condition of my car. Appreciate the insight
Thank you to all working at the Eden Prairie Midas. Always great to deal with. Been there a few times and they are very good at what they do. Am impressed with the Toyo tires too.
I have been with Dylan and his staff for many years and have told my friends and business associates about the great care and honesty of this Midas my friends have trusted me and all now trade with Dylan at Midas of Eden Prairie. If you are interested in t
"Shout out to Jason at EP Midas. He is always friendly, helpful and efficient. They always try to fit me in quickly and do a great job! "
"Timely, efficient, convenient, thorough! "
"Good people, good service, and close to home. We haven?t found anything not to like about our Midas dealership. "
"We switched from using Jiffy Lube a couple years ago to using Midas, and every time we use their services they are great! This past weekend I dropped off my husbands car for diagnostics. When my husband went to pick up they were honest and upfront and said"
The guys at Midas are so friendly. Fairly priced as well!
"Timely, work was completed & billed as quoted. Courteous staff."
I needed a new battery for my car in a hurry. Midas had the right battery for the car and was able to fit me in and get everything resolved in only an hour from my original phone call. the warranty on the battery exceeded that of any of the competition I h
Great service.............
"Knowledgeable and friendly, good advice."
"I have all of my service done at the E.P. Midas. The technicians are always thorough, careful, and honest. They will check your vehicle for any problems that might surface in the future, and they get your repairs done fast. I always shop around for estimat"
Explained my options, provided a very reasonable price! Great customer service!
My family was passing through the Cities on our way up to northwest Minnesota and got a flat just south of town. After being on the road for 5.5 hours since 4am this is the last thing I wanted. I called 4 shops and stopped in at 2 before arriving to this M
"The staff are honest and courteous, they did a great job on my Subaru and I am now a new customer."
"Dylan, Mike, Nick & the rest of the team are always thorough, polite & informative as to coming service needs.That's why my family brings all of their cars here for service!"
"Dylan and his team are my reason why I don't go anywhere else. Super knowledgeable, friendly, honest, trustworthy, and they explain what may need replacement soon without pressuring you into on-the-spot repairs or decisions. They have gone above and beyond"
I trust Midas for servicing my car and they do a good job. Satisfied with the service.
Satisfied with the oil change but not happy with the bogus extra costs for the break quote I asked for. I knew I needed breaks but $500 for just the rear breaks including $100 to clean the calipers? Really?! Did it myself for $130 including new roters and pads.
"As a women, I highly recommend going to see Dylan. They are trustworthy, knowledgeable, courteous and caring. They truly want to give you the best serviceGive them a try !!! "
"They are the BEST!!! they are above a 10!Friendly, knowledgeable, trustworthy, care about the customer. Go over and above .. have gone to them for years and will continue to do so.HIGHLY RECOMMEND THEM "
"I have been going to this location for a number of years due to the superior service I have received from Dylan & the staff. They are very professional, helpful and honest. I won't go anywhere else!"
"Honestly it was very disappointing. I called and set up a simple oil change and wanted to them to maybe look at my brakes... only to get a call with over $5,500 in repairs that ""NEEDED"" to be done! I was terrified and extremely concerned but could not pay "
I'm a new customer to the Eden Prairie Midas location and have already built a great deal of trust towards the team! The free loaner cars provide a great deal of utility and the staff do a great job explaining costs and what's wrong with your vehicle. Keep
Squeezed me into the schedule in short notice and took care of the issues with the brakes.
Did what I asked but pushed about $2200 of services not necessarily needed.
"Very helpuful when setting up my appointment. Took my car in and my car problem was fixed within minutes!!! I will recomend this location to all my friends, family and clients.Very satisfied customer! "
I would give 0 stars if it were an option. I took my car in for squeaky brakes and for an oil change and not only did they have my car the whole day but they didn?t even get the oil changed. They also gave a long list of things that ?had? to get done equal
The service itself went well. But not happy about Customer service. For 1, there was conflicting information over the phone and in person about how long will it take and the plan. There seems to have been no hand off information between their shop managers. 2, the loaner car feature was good, but the car was beaten up trashy one. To top it off, when I returned the loaner and got my car back, I get a call back wondering if I was responsible for some damage on the loaner. That's salt to injury.
Great & fast service and always friendly.
I'm extremely satisfied with the service and the help and the patience they put into their job.
Great service at Midas Eden Prairie
got me in and out very quickly. Extremely happy
I go to the Eden Prairie Midas for tire rotation and oil changes. I also bought my tires there which were a great recommendation from Dylan who works there. I love them. My only complaint is they destroyed my lug-nuts and they were really pricey to replace
Service was fast and good
"I'm very happy with the work Midas has done on my vehicle, they stick to their estimate, and stand by their work. They even remember your name- which is a good thing, they are part of large company, but are local and neighborly in their conduct."
"Dylan & crew always offer great & thorough customer service, which is why we keep bringing our various family cars to them!"
I had a ton of work to be done on my truck. Not only did the go above and beyond to make sure everything wrong was fixed but they were very reasonable on the price ! I was socked by how fast they fixed it as well. Won't go anywhere else but here!
"which is why we bring all of our cars to this Midas location: reliable, competitively priced, prompt!"
Great service. Excellent explanation of what was being done.
"Dylan & staff are always courteous, fair & prompt.Most of all, I believe they're honest, which is why we keep bringing all the family cars to him."
Never bring you car here i problem turns into multiple problems got my elbows fixed on my 2004 Pontiac grand prix cause when they did da cooling check they say it was elbows picked up my car couldn't even pull off left my car there for 4 days they call say
"I used the same auto repair shop for 15 years before moving to EP. I am so glad I found this Midas. They are fast, friendly, honest, and do great work. I am completely satisfied with the service they provided. "
It was a very pleasant experience, Dave squeezed me in on a Saturday and explained things very clearly. He did what I needec and explained about things to do in the future if I was interested. I feel very confident they were looking out for my interests.
I should have done this sooner but my lackluster experience with a closer Midas prompted me to give Dylan and crew a Kudos. I'm a guy who knows the bare minimum about cars. These guys always treat people right and are very friendly and knowledgeable. I had
Overall customer service and work quality was good. Would appreciate if they had better options for shuttle service for any service work that takes more than 2-3 hours.
"Dylan & the staff have been servicing my family's cars for a number of years now & have always been courteous, honest, prompt & helpful w/myself as well as my wife and daughters.Exceptional!"
"I've had my vehicle serviced here for over 5 years and am very satisfied with every appointment. My last service was for an ""intermittent"" problem with a rubbing noise in the front wheel. They were diligent about identifying the issue and returned the ca"
Good customer services and excellent delivery.
The crew at MIDAS did a great job on advising me on what I needed to beef up my springs on my truck, and had it done under 1 1/2 hrs. Jason did a great job and so did the techs in the garage!! Defiantly go back for service
I had oil change and visual inspection. It was good.
"Had my front brake pads and rotors done at the EP Midas in June of 2015 and then heard grinding in Feb 2016. Brought my vehicle in and was told I needed everything replaced on both sides - pads, rotors and calipers. Was told one of the pads looked brand "
Dylan and Jason run the best auto repair shop I've ever experienced! These guys and the technicians know what they are doing and stand behind their work. Thank you so much for taking care of my vehicles!
Service was quick and good
I first took my car to this Midas on chance because I just moved and didn't have a repair shop here. They are amazing here. They are very honest and will not try to rip you off. There was something wrong with my car that I didn't understand and Jason took
"They saved my day! I had a flat tire and called, without an appointment, they managed to fit me in when they were super extremely busy! I was very impressed with how the shop was run, how friendly, honest & professional everyone was and the outstanding s"
"I have my car serviced by the young men over at the Midas here in Eden Priarie. They always do a nice job and can be trusted to fix your car, while being honest and upfront with what needs to be fixed. They are like my own kids. "
I never thought that I would have a small fleet of vehicles but now I do. 6 in total. With three kids and wife's cars our pick up and my MKX we have a fleet. Over the years I have had many shops and dealers work on my cars but for the last few years I have
"I have Honda Odessy vanOn my van dashboard airbag symbol is showing I went to Eden Prairie Midas location, They told me $100 for diagnosis changes. They come up and said it is seat belt issue, it cost you $300 to fix it, I said all site belt related issue"
"Take our car in to have a nail pulled and plugged, and 150 miles down the road the tire falls off. They claim to have not removed the tire or loosened lugnuts or anything, and shirked all responsibility. This besides the fact that it was running perfectl"
went in for an oil change and tire rotation. They told be I needed a timing belt replaced. I have been to a few places in the past few months non have said I needed a new one. they have no idea if I do unless they would take apart the engine. while I was w
"Called ahead to see if they could squeeze me in over lunch to fix a tire leak, and they accomadated me, got it done in less than 35minutes. excellent service, great customer service/management - Dylan and Jason. Thanks guys!"
I have never been treating so outstanding at any repair shop I've ever gone to. The employees were personable and very caring. They got my car fixed very quickly and made it very painless. Thank you to all the fabulous employees and managers at Midas Eden
I was traveling from out of town and these guys were able to get me in and fixed my exhaust leak in short order. I really liked being able to use the loaner car as well so that i did not spend my whole day in the shop. The option of booking on line was a
"I started coming to Eden Prairie Midas after taking my car to three different car repair shops, which were all dishonest with me and provided poor service. Midas has consistently provided my family with amazing service. They get the work done fast, they do"
"Midas in Eden Prairie is great! I took my van in for brakes and they did an amazing job! Not only did they fix my van, but they guaranteed their work, which in my experience is not done often. They also went above and beyond to make sure we were completely"
