Because they told me the best reason for my vehicle needs.
I brought in a coupon for a discount oil change for regular oil. Midas does not do oil changes with regular oil. They were good on explaining this and gave me a discount on full synthetic oil.
As I mentioned already, my original problem was "soft and noisy braking"..Upon completion of recommended service, however, I still hear "ringing noise" while applying brakes...so why is the noise still there after paying over $3,000 for "repairs"?
Sounds good, feels better, wife was pleased with treatment-Thank you MIDAS
Fast, courteous, pleasant, honest.
Manager Joe, didn't clearly communicate pricing for what I received.
Ford 2020 Escape w only 22,500 miles
Up charge for better oil is understandable. $3000+ upcharge without sharing evidence is NOT.
Me siento satisfecha con el servicio realizado an mis frenos, a penas hoy es el segundo día de realizado el trabajo pero todo bien hasta el momento. Algo caro el servicio Si… pero bueno como se hace…todo bien.
Great overall service and timeliness!
Super nice employees, I received information prior to them starting work as well as multiple updates throughout their work. My car was ready to go when it was estimated to be done!
Do the work someone paid you for.
Customer service was great. Process was quick and straightforward.
There was not a clear explanation for what the shuttle service radius was. I had to pay when I thought it was free.
They got me in right away ,explained the work needed and performed the work in a timely manner.
We thought the price was high. The service was good the associates were great. Just the price was high
Prompt , friendly and informative very pleasant atmosphere.
No wait in the office when I came in. Very helpful staff at the desk, explained process and asked pertinent questions to diagnose problems. Very clear about the estimate and time to complete the work.
They worked with me on lowering the quoted price since I had a lower price quoted to me by a different establishment. The customer service was very professional and they were very accommodating. I have no complaints.
Service very good, price way to high.
I was very disappointed in my experience at Midas. I was told that I would need brakes, new tie rods and control arm bushings in addition to an oil change and tire rotation. I took one look at my brakes and realized that I was so close to being bamboozled. My brakes are more than adequate for the foreseeable future. I will no longer be using Midas' service.
The level of customer service was awesome at this location. The team truly made me feel valued.
They were busy and had to wait an hour before they could look at it. was cautious that it was not a installation problem and did not feel sorry that the filter was damaged when installed. The tech filled me in on what the problem was. I understand that it was a loss and inconvenient for the shop but it was oil on my driveway and 2hrs of my time too. I am happy though and have no complaints and would return.
I have two cars that needed an oil change and they let me bring them in back to back the same day as well as a good discount on both oil changes.
The power was out everywhere in my neighborhood and my brakes were so bad I could not wait another day. I called the Livonia store and Manny answered the call. He reassured me they could help! He even went to pick up a part to get my vehicle secure and back on the road in a timely manner!
Fast service& answered my questions.
I have been coming to this midas for over 20 years and have always had great service. The office team has changed and I miss Mike, but Manny and Sera were very nice and helpful.
Warranty was not accepted! Said the business was sold since my warranty was issued! Very unprofessional! Tried to Up charge me on service recommended! Will contact the better business beaure of Michigan!
Problem was quickly diagnosed, the solution was very clearly communicated and the repair time was exactly as stated. Honest and caring associates!
Receptionist knew her job, clear at communication, friendly on phone and in person. She made me aware of the process on inspection and positive interaction with mechanics plus friendly first name basis with other clients.
Called in the early morning having brake issues. They told me to bring it in immediately and they would take care of me. My vehicle was placed in a stall within 10 minutes and work immediately began. They came out and discussed my issues and I told them to go ahead and replace broken parts. Waited 3 hours from start to finish. I again was completely satisfied with the way I was treated with their service. I know that I have found my forever auto repair dealer. Thanks again to the assistant manager that took care of me that day. And of course, Manny was there with his input.
When I first arrived they told me it was a 2 hr wait. I left and I called in 2 hrs to see how long was the wait. Mannie told me to come in the next 30 minutes and he would take care of me. When I went in, it was still about a 30 minute wait, they said something went wrong with the car that they were working on. During the wait time they had drinks for us to get if we wanted. They told me that my car needed tires and gave me a quote for some. The customer service was really good. They were nice and explained things to customers to make them understand what was wrong with their car.
Had a problem with exhaust! All was taken care of. Thanks 😊
Saw Vehicle same day, finished repair within a few hours. Manny the store manager was very knowledgable and pleasant
I have been to this Midas store many times for exhaust work on my vehicles. I found myself at Midas this time because I had a nail in my tire and Belle Tire said I needed to make an appointment two weeks later. I walked out in disgust and drove to the Midas store and met Manny for the first time. My tire was repaired in no time and had a nice chat with Manny and a couple of other customers in the waiting are. I paid my bill and was on my way and happy I had such a great experience at your store. Thanks Bob.
I came in for an exhaust issue. After talking to Nick and getting excellent prices on brakes and tires I decided to go ahead and do it all.
first time with this vehicle but had experience with prior car. Past experience was without problem and as expected so was this visit. Staff very helpful and made it easier for us (both my wife and I are struggling with canes and walkers).
Manny was wonderful to work with, he was clear on what was wrong and communicated to me the pricing and why. I would definitely recommend this location and bring my vehicle back if any other work is needed on it
Excellent customer service and care. You don’t find that much from other stores. It is appreciated.
I brought my van in for break service. Turns out I needed breaks and rotors all the way around. Total turnaround time was 3.5 hours, same day service completion.
The Manager Manny and Nick were great! They were each very personable and very honest regarding our car's problem, the work to be done and the work that they did. They performed Quality Control on my car to find that they installed a defective part and would not return the car to me until they had removed the bad part and replaced it with a good one. I appreciate them showing safety and satisfaction concerns and looking out for me! I give my experience 5 stars!
I will call ahead to let management know about my oil filter experience
Dropped off my car at 10 am and received no updates until I called at 2pm. Didn't get my car back until 6pm for tires and alignment. They also didn't tighten lugnuts on one of my tires which a potentially dangerous error.
Mr Martinez was very nice and friendly, Mr Nick was also very nice.
The friendly staff was able to squeeze me in for an oil change without an appointment, despite it being a busy day! I'm a very grateful and satisfied customer, and would surely return to my local Midas.
Manny and Lena were extremely helpful. Manny took time to confirm additional services being recommended by his mechanics and give me an honest opinion on my vehicle.
Used coupon that was honored and got good pricing.
Turned out more expensive then originall thought
They greeted me soon as I walked through the door. Price was reasonable and it didn’t take long at al to service my vehicle.
Past experience, easily scheduled appt. Started on time, called by phone when ready, completed ahead of estimated time. Showed defects in muffler, tailpipe.
Quick work....I have confidence in the ability of the techs to service my vehicle in a timely fashion, for a competitive price . They did just that, explained what was necessary for repairs currently, and what should be done next to keep my vehicle operating as well as possible (older vehicle, many miles). This is my go-to automotive service center.
The guy with the white equinox
The staff here were really helpful. I'm horrible with names but every person I spoke to was extremely friendly and really appeared to be looking out for the best interest of my car so, overall I give an A+
I am handicapped and they made it very easy for me. They brought my car right to the door, and made sure I got in ok. While I was waiting I was offered juice, coffee, or water and the order sheet was brought to me to sign. Very nice and polite people.
I came in to get an Uber inspection and was told I needed 4 tires and 2 outer tire rods, 2 other mechanics said something different. The other mechanics said 2 tires and 1 tire rod to pass, a difference of 500.
Friendly and kind service
The young lady that assisted me was very nice,friendly and new the business. The exhaust tech new his business and i like his idea for the repair needed.
In March of 2020 I had the whole exhaust system replaced with a price of over $1,500 dollars. Then again in October 2021,, I had suspension work done for over $2 000 dollars. On July 5, 2022 my muffler failed a little over 2 years later which I thought was too soon. When I dropped off my truck, it was told there was no record of my previous two visits. I felt this was unacceptable! Over $3,500 I paid with my records somehow got deleted. Had I not kept my receipt, I don’t know how it would have been found.
Great service, friendly staff, and overall satisfaction with the quality of work completed in a very speedy manner. I have been going to Midas for nearly 20 years and will continue to do so.
Friendly friendly communication and price was reasonable
The front desk person was friendly and the service tech was very informative
Because it was my free oil change. I had the card where you have 3 punches from oil changes than your 4th one is free.
I am cheesed at myself for paying the extortion fee of $45.00 just to price a muffler even though my car was on the hoist for an oil change. I should have refused and walked out. Mike, who has since retired, would NEVER have charged me that fee...I have spent thousands there for assorted jobs on multiple cars....and I feel that if that $45.00 is not returned to me you may have just lost a customer. I also (used to) recommend this particular Midas shop for the (previous) trustworthy and reasonably priced services but...
They worked on all my cars and they always do excellent work. I never have to worry about anything difficult. If they can’t do it, they’re honest about it and they will inform you otherwise. I like that about them.
Service is great and price is fair.
Everything was done perfectly and on time. It only took a day to complete the services.
Address the problem and explain it to me thoroughly.
Wouldn't recommend to anyone as they have a reputation of lying about what needs to be done and what is fixed. Took my car in and they charged me around $900 only to realize that the car was worse than when i dropped it. Called and i was asked to take it b
Employees were very friendly and professional and answered all my questions The only dissatisfaction with this visit is that i had an appointment scheduled for 3: 00 and i did not hear what was going on with my car until 4:15. So i believe it wasn't looked at at my scheduled appointment time..
"I brought my car in for a unannounced inspection, and they were able to see me same day, and finished up before they promised they would be, they also did a thorough job."
Diagnosis and straightforwardness
"Professional service. Explained what issue was, possible cause, how much parts would be, and how long to replace. Excellent work. Lobby very clean. All staff very courteous. "
I called and spoke to Mike and he scheduled me for next day right away. Got there the lady on the desk was very nice and polite and same thing with Mike. Clean environment and pleasant atmosphere ??
"I went to this service shop based on location and must admit it was the best decision I could've made!! Mike and his staff are super professional, informative, knowledgeable and best of all friendly! The pricing wasn't much different than if I had taken "
"I wasn?t planning to write a review but since they sent me a feedback ok then , I had Uber inspection here and all was ok except tiny chip in my windshield, I told the lady in the front desk I will fix it and come back again I don?t need to inspect the car"
First visit and not the last. Mike was great to work with!!
I brought my car in because my muffler was hitting the back axle. I needed new hangers. car in 16 years old. they sold me on a new muffler. I wasn't their to see what they were looking at so I said ok. I you say I do than put a new one on. Well it turns o
I went in today to get an oil leak evaluated. A measly 10-15 minutes of diagnosis time cost me $125.00. I think that is ABSOLUTELY LUDACRIS!!!!! Why would they charge me $125.00 for something that was soooo obvious to a knowledgeable experienced mechanics
We arrived with our vehicle late Friday afternoon after the whole tail pipe and muffler fell off the car after hitting deep water on the road. Mike and his crew secured our vehicle overnight and called early the next day with an estimate and the work was
"Great work , very professional , and fast !Only issue I had was I felt the cost of the repair was on the high side."
Fast friendly service and it was a pleasant experience.
i will be coming back for a oil change
"Highly recommend their service was,great, from booking online to the finished job"
Everyone was very professional and got my car fix right in time!
"Assistant manager Dave was a very professional explain to me everything before the estimate showed me the bottom of the car I truly believe that?s a very good sign of a good facility that takes care of there customers, plus it?s a lifetime guarantee in my"
Had one of my brake lines blow. Took it to Midas they were able to get me back on the road the same day. Very happy with the service they provided ??
"The Midas location on Plymouth Rd in Livonia has a longtime fantastic manager, and great crew. They were very knowledgeable, and took their time to explain our cars' issues. They were timely and responded when they promised to. I highly recommend Mike &"
My experience with Midas was #thebomb.com!!!!Mr Mike the manager went above and beyond to accommodate my repairs!!!! I feel safe again driving my car!!!! Mr Mike and his entire staff were professional and knowledgeable regarding my repairs.Thanks again Mr
"Fixed my car earlier than i expected,thank you :) "
Brought my car in after requesting online quote. Mike was the Midas rep who took care of me.... I was really impressed with the way he managed my repair and the transparency he had when looking at all the options. In fact this first time experience with Mi
"Mike is very trustworthy which has been proven, in fact I think the whole staff is caring and proud of the work they do. The manager, might have been the owner, loaned his car to a mother that had to get her children to appointments cause hers was in repa"
"Nice work done on a $1200 brake job, then work done for a $570 on an oil pan replacement. Everything was going fine until a few weeks later I see my car leaking oil. I go in and they give me an $800 quote to fix the timing cover gasket. Mechanics here are "
"I just got new tires at a great deal. I was in and out in know time! Highly recommend this Midas shop, very friendly and professional."
"Excellent service from the first phone conversation, over the counter service and services / repair area!"
Someone unsuccessfully tried to steal my catalytic converter. Left damaging saw marks and broke some hangers. I bandaged it up the best I could so I can bring it in to get repaired. Welded my converter up fixed broken hangers for a fair price. Very pleased
Had a starting problem with my Saturn. The mechanics at Midas diagnosed the problem and quickly fixed it. Best mechanics in the area.
My friends recommended this Midas location. I was not disappointed. My car was fixed and ready for me the same day. Very friendly and polite.
I have always had great service at this Midas location in Livonia MI. I am fairly priced for work. (so says my husband who used to own his own shop but is no longer physically able to work on cars) Mike is the best service manager I know. This was a diffic
"I had my rear brakes done. They have good customer service, Mike was very helpful, and after the brakes were done there was a check engine like on dashboard. Mike was suppose to call me about it, but never did. "
" I took my car in for an Oil Change and Tire Rotation. A little while after picking up my car my tire pressure light came on. I checked my tire pressure and to my surprise two of my tires were under the 30 lbs recommended. One was 28 and get this, the othe"
This Midas store has some of the best mechanics in town and once again the provided excellent service. Fixing the low tire sensor was a new service and their expertise showed. Keep up the good work.
great service as usual. thanx!!!
I did not have an appointment on the day I went in. They had someone coming in for an appointment and two cars ahead of me. The manager was very nice. He asked what issues I was having with my car I explained what my car was doing-he took my information an
"I thought the price was too high, besides that everything was fine."
Mike and mechanic very thoroughly explained issue . Showed me what needed to be done. Was finished I in a reasonable time. Exhaust is quieter that it was when we brought the vehicle. Very satisfied
Knowledgeable and friendly staff. Excellent job with quick completion.
"Very satisfied with the customer service, very professional place. Great prices and packages as well!"
I had a problem with my exhaust system.i thought my muffler went bad that I had installed at Midas 8 months before. I took my vehicle back to Midas and made an appointment with the new owner to have it looked at. I took it back in the morning.Mike at the c
"Last year I took my Impala to Midas for service work, a wheel bearing and wheel sensor. Recently the sensor light which was repaired previously was continuing to alert constantly. There was also a rubbing noise which was increase in volume daily. I was goi"
For my money these are the best guys in town for auto repair.
"Called Mike at 7am, Mike said he's jammed-up, it would probably be a day or two. Really, had no one else I trusted to work on our truck. Dropped it off at 10am, and by some miracle it was ready by 230p. Had an interior light problem, they diagnosed for a"
It was my first time visiting the Location and received courteous and very professional service specially from Mike who took time to call and wait to thoroughly explain the issue and options that best fits my needs. I sure would revisit when I need serv
Great service. Didn?t know if I could get in on a Saturday without an appointment. Got in right away and fixed in no time. Car sounds like new!
"I have been a customer for years and have always had great service. The manager, Mike, always gets me in, keeps me advised as repairs are made and helps with arranging pickup or deliveries. I have never been stranded and he always makes me feel like I am"
Everyone in the shop especially Mike! Very kind and efficient!
"They installed my new dual exhaust and welded my Chrome tips back on, and also replace my front hub wheel bearing on my truck. they did a great job price was reasonable was very happy with the work. I will be back again for any further work on my truck."
I love this place! They always show me the areas of the car that need repair work and the work they propose to fix it. Always perform repair work in timely fashion. Very reasonable prices.
"Mike, the manager and Dave, a mechanic were both so helpful in getting my vehicle back to me within 48 hrs as I was leaving state. They got parts as quick as possible and keep me very informed of progress. They made suggestions of repairs and allowed me "
Great service and price every time I've been there. They tell what needs to be fix and what can wait.
I love this Midas. They are very knowledgeable and can do most of the services a dealer offers but at a much lower cost. I bring my Taurus here all the time.
very honest and sincerer.Looking out for the customers best interest. Thanks So Much
The guys at Midas Livonia are the best around. I used to go to other shops for my work (including the dealer) but these guys can do just about anything and they are so thorough in their work. Also a nice family friendly atmosphere. Just a great place to do
"Once again I visited Midas Livonia for routine maintenance (oil change, radiator flush) and once again I received excellent service. They are professional in every aspect. They were prompt and curtious as usual. It's always a pleasure to deal with the folk"
this is the second time I went for repair service on my 1998 Tauras* These guys were strait*up with me* gave me a great price and did great work* I would go back there in a second* I highly recommend them
Once again the crew at Midas went above and beyond to keep my car not only running a peak performance but also looking great. After a minor fender bender I brought the car in because the ABS light was on. Quick diagnosis indicated a bad wheel bearing which
I used to drive a lot (over 600K miles in the last 8 years). I have been to many different auto repair centers in the area but when I went to Midas Livonia my wandering was over. These guys are without a doubt the best mechanics in the area. They care abou