The service was phenomenal and it was a very clean location which was very impressive.
I have been dealing with this Midas location for many decades. Always professional in every way.
I was able to go in and have my work done in a timely fashion
Service was great and quick.
I have 2 comments; The photos which were forwarded to me showing the inspection contained some kind of brake measurement tool but I was unable to understand how to read it. I would prefer that a tool be used which more clearly shows the thickness of the pads/disc.Also (and this is clearly not the associate's fault) the checkout progress takes WAY too long entirely due to the service writer having to complete page after page of forms on his screen. There has to be a better way.
They were able to schedule me that day! Staff was very professional and time efficient!
I went to Midas to do an oil change and they were very easy to just come in and get it done. They didn’t take too long and were very kind.
I have been to this Midas location on several occasions. Each and every time. I have been met with ease of scheduling appointments, friendliness, professionalism, and discounts on service provided. I would recommend going to the Midas location for any service needed.
Excellent customer service at the check in and timely repair. Overall wonderful service.
Friendly and thorough associates, quality service, fair pricing, and comfortable waiting area.
Zach was extremely helpful throughout the entire process
I was clearly understood when explaining the services I needed. More importantly, all services needed on my car were completed without excuses or uncertainty. I will be a returning customer for services in the future.
Everything was explain , clearly and I was completely satisfied with service given ,and additional information was also provided, to me for more service that my vehicle will need, the staff is A1 in my book
I have been coming to Midas for a very long time, I expect good work and I always.receive good work all of the time. I have met four or managers since I have ben bringmy autos to Midas. The service and the price has always been great. I do not go anywhere, else when it comes to my autos.
Went in for an alignment and when it was done it was still pulling to the left. They told me it could be a wide variety of problems. They told me to bring it back the next day for an oil change and they would troubleshoot it. Came it and realigned it AGAIN and never troubleshooted it and it’s still pulling. Again they said it could be a variety of things. I spent 2 days in there and left with the same problem and no resolution. Met the new owner the 2nd day he’s a great guy
THE EMPLOYEES WERE VERY NICE AND EXPLAIN OVER ALL OF SERVICE AND PRICE
i REALLY LIKE THE PHOTOS WITH THE ISSUES THE CAR HAS. THE EMPLOYEES WERE FANTASTIC AS WELL.
The customer serves. is great, and the waiting time
Great service in a timely manner
I've had periodic services performed at the local Honda dealer (O'Donnell). I've never felt like the dealer cared as much as the team at this Midas do, with Scott and Zac. I was able to schedule my appointment easily online, they explained the pricing and what needed doing, and finished the service sooner than projected. I'll definitely be back.
Great services , explained issues , good communication understanding
associate was very responsive and helpful and courteous.
The Manager and staff are decent and highly professional. They are expert at what they are doing. They do offer courtesy visual inspection check for giving you overall idea about other issues.
Nothing because I’m never going back
Fair price and quality work.
I have been coming. to this Midas for some twenty years. I love Midas prices and the customer service. And the quality of work they do .
I had an oil change a few months ago. No one but I has touched the oil dipstick since then. I know that I didn't break it, but when I checked the oil some time back (between the oil change earlier this year & the one on September 12), I discovered that the dipstick was broken off barely below the "F" mark, therefore making it impossible to know when to add oil, & making it dangerous to add oil. When I had the oil changed this week, I hoped that Midas would at least reimburse me for half the price that I had paid for a new dipstick, but no such discount/rebate was offered. When I asked upon check-out, I was told that the workers there didn't have the authority, & that I'd have to talk to the owner who was at the Ellicott City location. I think that the Midas should have discounted my bill for at least half of my replacement expense for the part that they likely broke. Also, when I was there this week, no one but I was supposed to access my passenger compartment when the car was being worked on. But one of the workers obviously tried to before finding out that it was locked & calling me to start the engine. I know because I felt & saw "grease" on my fingers from the door handle.
Vry Professional and Friendly.
The entire visit was very fast and superior
Per the usual Midas took great care of me. I typically interact with the manager Scott however in his absence the other associate took great care of my car. The only down fall was my vehicle is white and when I left I could see the gentleman’s black fingerprints all over the places he inspected on my my car. However this is a small fix that I was ableTo wipe off once home 😁
Very friendly during the viait
Staff member was very professional, knowledgeable, and confident.
great service - great manager
You should clearly indicate what services that you have done to her vehicle and started putting other and the price that does not tell your customers what you have done to their vehicle. Had to go back and have them clearly print out just what was done. Other is not acceptable
Friendly service and complete attention to my needs. A nice no-nonsense approach to service.
I liked the place they gave a good rate and applied coupons. Midas worked with me and got me an uber home. I wish they wouldnt recommend air filters when you can get them done at autozone.
Pleasant atmosphere as well as fast service
Friendly, prompt, thorough service
I always come to this location of Midas and have been a customer for years! Scott is a great manager and does an amazing job explaining things and your options as a customer. I know that I can trust him!
Friendly staff.cooparative people
My car was totally checked by one of Midas top notched mechanics. Then I was told what was causing the problems that I was having and what it would cost to fix them. I was then told about Easy-PAY for me to pay for the repairs. I have been bringing my vehicles to Midas for over twenty-five years.
Professional and friendly service. Quick and efficient work.
I have used this Midas facility on several occasions over the past2-3 years and have found the staff and techs to be professional and competent. The service is explained and they do not attempt to sell me something I don't need. Additionally, in my opinion the pricing is fair.
The service was great and in a timely manner they did everything I asked and explained everything to me I will go back for further service
Chesapeake Protective Services, Inc
As a Owner of a business we look for companies with a fast turn around, Quality work and discounted rates for our fleet. I can say that this location does just that.
Very Professional Customer Service, quick efficient service( Oil Change).
Fast and courteous service the employees were very knowledgeable of the job they were doing
The rep explained things to me. Was clear in what was needed and why.
Scott and his associates were very attentive to my situation. They were extremely kind and efficient. They explained everything they did.
Staff was very professional knowledgeable and friendly
the customer's service cleanliness and the atmosphere
The scheduling process was extremely easy and fast. I got in the next afternoon and even could change the time. The person who helped was very friendly and informative
Was very happy they took me right in did what they said and I was on my way great experience
The people who waited on me and change my oil was very nice and professional
Great communication and detailed information for the service provided.
The service and the Manger, employees are very good
Everyone is friendly, polite, professional. I feel like they are looking out for me and my vehicle. The prices are fair.
Scott is a great guy and the mechanics are super nice too. They took great care of my car problem and I will return frequently.
The issue with my car was diagnosed and treated explained in detail. The repairs needed was explained in a manner which was understandable and a repair price was quoted UP front.
Everything was great, except me paying out so much money. I know that goes with the up keep of the vehicle, however, that's the only part I did not enjoy.
The service is comprehensive, professional, well explained and discussed and the techs and mechanics are top tier. I have switched from my former auto shop to this shop and I am very satisfied with the decisions. I have compared their prices and services (promised and delivered) and they are at the top of MY List!Can another shop do everything 'better'? I don't know because as long as Scott, Zac, Paul, Julian, and all the regular staff their deliver excellent service - I guess I won't have to find out. A+++ IMNSHO.
Fast and Friendly Customer service
I came in the shop thanking I needed the ball jount replaced . Only to find out after a thorough checkup of my truck. They found the problems, I needed a new motor mount, which I had replaced. The back Axle of my truck is going up, which I will get repaired in the near future.
The group of people at this Midas location are wonderful and very helpful each time that I go there
nice and warm employees very nice
The 2nd day into the new year 2022 my truck broke down while driving and I thought it would not be fixable or affordable to be fixed. I was given information in terms I understood the problems with my vehicle. I also was given affordable prices and differe
Excellent customer service. Thanks Zack you were extremely helpful. Midas is were I go for my car needs. If you are looking for great work. Midas the Catonsville location is where I go. Also a plus they have affordable prices and cares about the customer's
"Great Service and great prices. Job was professionally completed. Service manager was extremely helpful and knowledgeable. I had been going to the dealer, but when I could not be seen in a timely manner (understandable for the current conditions), Midas wa"
"I had a Great Day at midas starting with Zack. He was very professional, he kept me up to date with what was going on with my vehicle. The lobby was very clean and warm, The service was outstanding and fast...I will be going back and I Highly recommend ??"
"Your response to my mechanical issue was much appreciated, and the customer service was quite impressive!"
"Well, I did like going to Midas but I didn't get a millage sticker also I had just had allthe carriage underneath replaced but it seems that they had to find something wrong. ahhhhh!"
"Great job, good and quick service "
I have never paid $75.00 for an oil change my daughter?s car is a 2001 Volvo and she had her own oil and filter? I?m I missing something?
"I recently went to have my van serviced at the Midas in Catonsville, Maryland, and the owner, Scott gave me a warm and friendly greeting when I arrived. In speaking with him about the service to my van, Scott informed me that the service would take longer"
paul and scott are fair and they know there stuff and they dont take advange of u they will tell u what is cost before any work is done
2nd time at Midas for my front brakes this time. Excellent job like the first. Done within a great time limit. Technicians very knowledgeable thanks again guys
I am ALWAYS greeted and quickly taken care of each time I have been to this Midas location. They work so hard and ALWAYS manage to fit me into their busy schedule. I couldn't have met more gracious and respectful gentlemen here! I do tell my family and
The guys at this place are very friendly and holds a good convo with you.i will be only going to this place for my car repairs they do an wonderful job
I love all work that was do and technical explain everything that needs to be done ? Great job
"The person on the phone was very knowledgeable when I called and asked questions about my car. I was able to get my car in the next day. The office was clean and orderly. The staff were friendly and knowledgeable. They fixed my car in a timely manner, and "
"I came in with the intention of getting my wheels aligned, because that was what I thought I needed, but the guy who worked there, Paul, asked me a few questions and said I did not need alignment, but I probably needed a tune up. He gave my car a thorough "
I was very pleased with my service
Work was done a day earlier this was great.
Great service ETC !!!!!!!!!!!!!!!!!!!!!!
Catalytic converter Scott at this Midas Did a great job on repairing a car from a stolen catalytic converter highly recommend Scott for any type of service
I was in and out and they got the job done. Great service.
The work of the technical staff and manager were excellent. I will be returning when next my car needs servicing .
"The guy in the front desk was so rude, he even didn?t allow me to finish my question, he has an attitude, I don?t know what?s wrong with him, I will never comeback again to this place."
This will be our first stop for our cars.
"This staff was incredible helpful and informative, they worked with me to find the right tire ""package"". I am an enthusiastic parallel parker which literally rubs my tires the wrong way. They worked with me to identify which tires most needed replacement a"
"After tires replaced, brake calipers immediately became stuck. This decreased gas mileage, and, once the problem was identified, caused the brakes discs, brakes, and calipers to have to be replaced due to damage. Total added cost of resulting repairs 850"
"Prompt, courteous service, went above and beyond to satisfy! "
" I dropped my van off late on a Saturday morning. Danny was busy on other vehicles but said he would get to it as soon as possible. He stayed past normal closing time to finish my vehicle. Great Service , Thanks Again."
The service was quick and efficient. I was headed for work when I discovered my car battery was dead. Midas had the battery I needed for my car and fit me in quickly.
My van received great service but the front desk cashier was rude and unwelcoming. When I dropped my van off he barely responded to my greeting. He acted as if I was bothering him. When I returned to pick up my van he was talking to a customer that was sit
"Fast, courteous service. Waiting time was minimal and the waiting area was pretty clean. I am very satisfied."
Danny is the best. He took excellent care of us and repaired our brakes in just a few hours. Thank you so much.
Had one of the best visits for routine car maintenance. Danny the Manager offers great customer service. Joe the Technician who did my tire rotation and oil change is wonderful! Will most definitely be taking my car back to Midas in catonsville!
"Great job! Timely, flexible and accommodating schedule. "
"When I need vehicle service or repair, Midas of Catonsville is the place. Danny and his team live the terms honesty and quality in the service they provide. 5 Stars"
The manager was so rude and I had to walk out
After trusting my other vehicles to Danny and his team I brought in my Mercedes. They were able to diagnose and resolve issues quickly. This is a shop that holds a high standard on the level of work given and establises trust. I have nothing but prais
Did not record results of brake inspection.
Didn?t wait longer than an hour.
Following my recent return visit for service I feel confident my vehicle has been cared for by an expert who cares about my vehicle and me. This all due to Danny. He continues to show excellence in mechanical expertise and customer service. I will come
The guys at Midas Muffler on Baltimore National Pike were great! I was having issues with my heat shield and they fixed it so easily and were so friendly. They didn't even charge me! I was so happy and my heat shied is now nice and quiet thanks to the guys
"I am extremely impressed with Danny and the guys that work here. They are knowledgeable, kind and honest people who clearly are trustworthy and reliable. They have gone above and beyond expectations with helping our vehicle get serviced and they have made "
"We are from Central New York and we were in Baltimore for a cheer competition when we encountered a tire issue. We stopped at the Catonsville location and they got us right in. The service was fast, friendly and most importantly they made sure we were good"
"Some guy when I pulled up was sitting in the bay attending to his phone , I spoke to him he ignored me the first time I did hello friend how are you , he said excuse me and said in a nasty way can help you , I said yes do you all change oil I only asked be"
"I am a new driver and with being a new driver comes new responsibilities. Midas was my choice for my first oil change. It is small, yes, but still is a step in the direction for bigger car care needs. When I entered the building, I was attended to right aw"
Went in for a oil change. Service was excellent.Would reccomend to others. Was in & out.
Good time. In and out. They alerted me to a huge hazard that my dealership caused. thanks Midas