I entered the shop with a surprise of new faces, quickly put to ease with the knowledge of previous employees (Clayton) was in a meeting and still working, Eric came to my rescue to let me know there was a change and different systems being applied. I came in for an oil change and was on a tight schedule, asked if it could be done within my time frame and the young man said yes, so true to his word the work was completed and I was out in time to make my next appointment. I've always had good service, this time with the change I had Robert, Clayton, Eric and two others at the front with smiles, conversation and great service - thanks guys - I'll be seeing you again.
Make sure the staff at the front desk is paying attention when checking customers out. They mixed in my paperwork with my address/information on it and gave it to another customer. Now that customer has seen my information and who knows what they’ll do with it.
It's was very quick, polite and knowledgeable saff
The Midas crew was nothing but welcoming & explained everything to me, especially with me not having to much knowledge about cars. Mike was very informative, helpful, & had manners out of this world . Thank you team
They went right to work at my appointed time. Pointed out and showed me other services that needed attention. Very professional.
Good customer service and price.
Price right experienced,polite, and cleanliness.
Clayton was extremely professional and paid attention to the needs and also went above and beyond to make sure everything went very well with the service.
Clayton was exceptional, the explanation and service that was provided by Clayton showed me that he cared about me and the safety concerns I expressed during my visit. Clayton was very thorough and highly professional. Thank you Clayton!
I have a warranty on my brakes and I still had to pay almost $800 for my service.
"Thee" Robert Eugene Young, DC
Line in the parking lot. Hard to see where to park.
Encountered no problem, satisfied with service and cost. Service was done in a timely manner. Very satisfied with service and manager. He went above and beyond to meet my need as far as price was concerned
I always have great service with this shop that's why I always come back. For years I have been coming here. Great service here. Friendly service.
The service was outstanding.
I dropped my vehicle off early in the morning for brake service and my car was ready before noon.
The oil was changed as requested but a tire rotation was paid for and was not completed. All four tires were 4* points below their resting psi.
The mechanic did a great job rotating my tires and changing my oil. The store manager was upset that I requested a window label to remind me what mile I needed to return for my next oil change. He pulled out a roll with hundreds of reminders. He insiste
I was there on Tuesday 5/11 for an oil change I was told I need. A new cap and would be able to pick up my car on 5/12 and will cost 80 dollars I said ok . On 5-14 I was driving home and red check oil light came on and needed to be towed home . Once home I
They always tell me and show me what the problems are and offer solutions. A trusted relationship that I'm grateful for having!
Customer Service was phenomenal... Really exceeded my expectations... Service tech was a little to laid back. In my case it's the little things that matter.. No little sticker to remind me at what mileage to get the oil changed.. Tires were rotated but air
Very good. Friendly. Good service.
Great customer service; understanding of what I needed to be done.
My experience was awesome.
Midas of Capital Heights is one of the most excellent places you can go and have your car fixed. The Customer Service is second to none. They give the truth about your car and do their best to give you awesome service. If you have not tried them i highly recommend them.
Excellent services. Will return
Great! took me, even though they was booked. Afvised me on oil filter change needed on next oil change. eait time one hour.
Great work and details explanation of what repairs were recommended.
Great experience great service
Quick service and they know my car from my regular for oil changes
"Shout out for Michael and his crew at Midas, Capital Heights store. I requested services for oil change which included at no additional change tires rotation and top off all fluid s with a safety check. Thank you Guys stay safe and be well.Jovita C."
My vehicle is running great
Everything went Smoove and quick.
Excellent very respectful employees very pleasant God bless
Awesome service in and out in no time.
The service was a very friendly and professional experience
Good service. Had to wait on parts to come in the evening and bring car back the next day. Service however was very good!
Excellent service and my car was running great,no any complain.
No one took the time to verify the VIN number and/or the tag number of the vehicle that my wife brought in to this shop for repairs. The information on the invoice/receipt did not match the vehicle that had been repaired. I guarantee had I needed to bring my vehicle in under the warranty there would've been more that a problem getting repairs done.
"My wife took one of our Honda Accords here for a brake assessment and repair. It took 3 hours to do the assessment and another 2 hours for the repairs. The VIN number and the license plate number on the invoice etc, did not match our Honda that was in th"
Excellent job but a bit pricey. Mr. Carlton at the Central Ave Midas was very professional and knowledgeable about the service I received. I would differently recommend Midas services to anyone. Good Job. Thanks Midas
Very Good. Very satisfied
Every time I bring my vehicle in for service I'm ALWAYS pleased with the service and staff. Great Job!
I almost felt like lady at the desk wanted me to take my warranty somewhere else. The way they do appointments was explained but I didnt think a 2 hour delay was in order. Mechanic did great job and explained everything that he did.
Satisfied. Earned a new customer
Excellent customer service each time!
It was a great service location.
Excellent service. No worries
"I have waited for almost 2 hours for a oil change, when there was four mechanics here with only 3 cars being worked on. Then while one of the mechanics finished his last car at 5:07, he then proceeded to fix on his family members car, while there was custo"
I love this Midas will never ever take my car to anyone else great communication little bit of a wait but I?ll take that so everything is done properly oh and there real nice
Front Brakes installed as promised. In and out.
My wife took the car in for a oil change. Once completed she was told that the system was down and could only pay with cash. My wife only had credit cards. Midas offered to hold a credit card while my wife drove to get cash. They did not trust her to go ge
"Midas did a great job, I was in and out in 30 minutes. This was a first for me, I hope they continue with the speedy service when it come to oil changes."
A great job was performed for me. I am very pleased with the service.
The Technician at Midas at really good because I took the car there for one thing and they inspect the whole. They discover some other problem that could have cause my transmission to fail. Thanks to the Midas Touch
"I do not know Mr. Matthews, so can you please remove my email address from this individual. This is the second time that I have received a survey for him with my email address. Thank you"
Excellent Service from Midas
You have always provided the best service in a professional manner. I also appreciate the timeliness in which the work is done.
Great. Fast and efficiency in the service they provided .
As always I am satisfied with the service received at Midas. I highly recommend them.
I went in for a simple oil change instead of going to the dealer (bad choice) trying to save a couple dollars over this holiday season. An inexperienced technician worked on my vehicle and caused damage. The attitude of the Manager was unacceptable in so
"Professional, friendly and informative"
Great crew and was completed in 40 minutes
I had a 7am appointment for rear brakes & rotors surfaced for my 2015 Chrysler 300. Clayton and his staff were very professional and courteous. They performed the required service and had me back on the road before 9am. I strongly recommend this Midas faci
"I went to the Central Ave location and arrived at 7:20am and there was approximately 6 people in the waiting area. I waited....I got my oil changed and a wheel barring replaced. I did not leave until 2pm, but my vehicle was FIXED! I have not had any iss"
Will always take my vehicles to Midas.
Staff were friendly and informative. I just got my oil changed was in there for about 45 minutes.
"This is my second visit to this facility. The first visit the manager failed to honor my brake coupon given to me by an employee for a discount on brakes pads. My second and last visit was shared on a prior post. The second visit was simply slow, personal "
"Four hours for a brake job? Manager doesn't inform patron of progress for a brake job . Employees does everything except a brake job. They talk on personal cell phones, gather in group and simply chatter talk. No professionalism just simply"" this is what y"
"My appointment was at 7:00, and my oil change was completed by 7:30. "
My vehicle needed to pass the state emissions test and Midas in Capitol Heights was able to fix the problem....and my vehicle passed!! I was at the location on a Monday and again on Wednesday. They were determined to fix my vehicle in a timely manner. W
"Prompt, organized, professional, knowledgeable and helpful directions."
I Have been servicing my car's at this location for over seven years. You can count on this location for the best customer service in town. Plus this shop will not push you to perform unnecessary repairs. Thanks guys for keeping my car's rolling.
Very professional customer service
Im satisfied they took my vehicle in near the end of there day it didnt take long and the price was right.
Very pleased with the quick but yet accurate way the employees got me in and out considering I had broken down on the highway. Thank you crew.
"I was there for an 1 1/2 to 2 hours. That's the time the customer service rep told me, and she was right. I got there around 9:00 am. It was good timing because five people were ahead of me when I got there. Keep up the good work Madis."
Excellent service from staff and mechanics. I?ll definitely return for additional service.
very helpful, very nice, gave good advice,did not have to wait long
Thank you for a great job...
I have several family members who?re Midas customers and they?ve always had positive comments about the service they?ve received. I must admit that I TOTALLY agree! I?ve been extremely pleased with the repairs and customer service. Thank you!
Very professional. Explained all problems with car and broke down the prices.
"Always a great experience when I go to this location. Very efficient, and I had no wait time for in and out in less than 1 hour."
Service was completed to my satisfaction
"I went there for oil changing, they damaged the exhaust of my car and after two days when I check the oil they aren?t put the air filter cup!!"
They where very efficient and fast.
Nice and excellent customer service
I received excellent service at Midas. Everyone was very friendly and greeted me with a smile. Service was received in a timely manner. Everything that was happening to my vehicle was explained clearly in a manner that could be understood. The staff ther
"I WOULD TRULY RECOMMEND THIS LOCATION TO MY FAMILY MEMBERS AND FRIENDS. WITH THE OIL CHANGE I WAS IN AND OUT, THANKS TO MR. JOHNSON WHO TOOK MY INFORMATION OVER THE PHONE THAT MORNING. I'LL WILL RETURN FOR FUTURE OIL CHANGES...THANKS MIDAS KEEP UP THE GOO"
Had an online appointment between 8 and 10 but they scheduled me at 9. I arrived at 7:50 and was told they service vehicles at they come in. Overall great service and the earlier the better.
"In particular, Michael and Clayton were amazing! Their sincerity and hospitality made us feel like we were among family! Truly the best auto service shop I've ever been too! Thank you, Michael for being so empathetic with regard to the long wait and our 2 "
This location was extremely honest instead of lying to me like the dealership. With that type of trust I will be back for service because alot of places can not be trusted.
Good and very quick would really come back to them
Nice employees and very helpful
"I arrived there a few minutes before opening (7:00) and all I needed was an oil change. I didn't leave till around 11:00. Granted, the mechanic doing the oil change was not feeling that great, but an oil change should not take almost four hours."
"I called the shop to obtain a repair estimate. The employee who answered the phone was very rude and dismissive. Although I have taken my car to be serviced here before, I will not be returning. "
"As always, the folks at Midas on Central Ave. were professional, courteous and very welcoming. They were able to take care of my car (oil change) in little over an hour which is pretty efficient in my book. I would definitely recommend Midas on Central Ave"
"Michael Is What he told me his name was, but his customer Service is terrible. Weither I was trying to ask about oil changes Or whatever. Apparently I said Uhm too many Times for his ignorance. If he's going to answer the phone at least answer it with re"
Midas took very good care of my car at an excellent price too!
The customer service is EXCELLENT! I love the guys there. Their estimated wait times are precise and they keep me entertained while I wait. Shout out to Mike and Ivan!!!
Always excellent service!!!
The staff at my Midas is friendly, courteous, and funny! I love those guys! They always explain car lingo in a way that I can understand. They are patient and kind and have one of the cleanest restrooms I have ever seen. Seriously! To me, thats important especially since I always wait for my vehicle. Another thing I love is the the way they communicate among each other . They respect each other and their customers even when the customer is rude to them. Thank you guys! Im a customer for life!
The team at Midas is wonderful! They are customer service oriented and they speak to you so do that you understand exactly what they are talking about when it comes to your vehicle. I feel I'm the only customer there when I walk into the store. I love this place!
I got the car 2012 so i got a 4year battery life out of it. Not bad.
Took the vehicle into the Midas shop at 7:00am and back on the road after the repair was completed by 11:00am. Excellent service and very courteous.
I truly felt like I received service from people that care. The manager went above and beyond to make sure that I had all the information I needed for the remaining repairs I need on my car and where to get the best rates based on my finances. Thank you!
"Don't use this location. After attempting to resolve an issue with the paint job numerous times, I finally decided to walk away. The owner seemed to defer everything to the manager who is the worst. They didn?t seem to have a clue how to come close to e"