Great communication and timely service
Scheduling an appointment was very easy, staff (from front desk to technician) were very personable, information regarding problem(s) found, recommended service, cost and time frames provided from the start, overall a very pleasant experience
this was very easy to schedule. the work was done in a timely fashion. communication was great.
Melvin is always helpful and takes care of me as I am a regular customer.
Friendly people good service
Melvin was very patient in explaining the issue with my car and showed a degree of care and professionalism
ALWAYS so informative,helpful and not only do they provide the best service they provide advice on ways to keep my car going longer :)
mike the manager was awesome, didnt sell me something i dont need or needed. very friendly, fast, efficient, 1 stop shopping for all of my car needs!!
Michael was great, I was able to go right after work and wait with my car while I got my oil changed. Everything was explained to me and he gave me a heads up about my spark plugs and front breaks that will most likely need work done in the next few thousand miles so it isn't a sudden problem that pops up on me one day. My only thing was it did take longer then originally estimated and it would have been nice if I knew when they actually started work on my car, or if they did start right away that it was going to take longer then they anticipated. Over all though, I had a very good experience with them and have already recommended this location to a few people.
Mike Shivik explained what needed to replaced/repaired in a way that was simple to understand allowing me to decide exactly what work I want done during my visit. He managed to find a specific replacement tire to match the ones I had on my car. Repairs were done quick. Friendly and Great customer service.
Service advisor Mike was great. I stopped by at 2:30 pm on a Saturday and needed to get my daughter’s brakes replaced before she left to go back to school the next morning. Two other places said they couldn’t do it. Mike said no problem. He said he’d put his best tech Tim on it. Car was ready at 3:45. Work was excellent. (Tim turned out to be the owner).
Friendly thorough service provided with ample update on the progress. Work completed in a timely manner at a fair cost
Everything was great. Nice mechanics, good service, competitive price for such a big job
I was satisfied, the only thing that had me a little uncomfortable was the freezing waiting I was in. And it doesn’t look clean and comforting for people to wait for their vehicles but other then that everything else was perfectly fine
Took me right away. Oil change only took about 30 mins. Easy in and out
Communication was clear, price was ok.
Good customer service. Good price
Completed in a timely fashion with a fair price
I have been going to Midas with my vehicles for several years for good reason. The staff are friendly and informative. They know their stuff. They explain what needs to happen and how much it will cost in a clear way, and I feel they care about doing a great job.
Tim is amazing so helpful and invested in his customers. Explained everything and told us honesty what needed to be done with our car.
Tim and Melvin are always good and try to help. Also told us not to do something based on the recommendation of the car dealership.
Very friendly and accommodating. Let me know how long it would take. Able to get me in at the last minute which was very nice
They are great people who are very responsive e and do great work. Melvin and Tim are both great.
The overall experience beat other quotes I received based on price, time for repairs, and scheduling availability.
Customer service was very good . Staff was friendly and communicative .
Easy to schedule appointment and a great price.
The manager was great. I tried to register online but no one called me back. I called direct and made the appointment.
Tim and his team are great
Everyone at Midas is very helpful and extremely honest. I have an older vehicle and they are always able to advise me on the important things to fix first. They also understand sometimes customers can't compete all repairs at the same time due to the expensive I never feel pleasure to fix things. In the past I would take my car to the Dealership for an oil change and they would always call and say we found something wrong with your car :( I have NEVER had that type of experience at Midas. Truthful and honest Guys who really seem to enjoy their jobs ♡
Natick MA location is my go-to for everything! They are accommodating, fair and honest. As a single woman I have never felt ‘taken advantage’ of the pricing is excellent. Staff is GREAT.
I was comfortable while I waited & was in & out in 45min
It was easy to make an appointment. Melvin is super nice and very helpful. They will tell you what you need now and what can wait to a later date. I've been going to the Midas in Natick for over 25 years. Just trust these guys!
Great group of people work there! They always take care of me and my family's needs.
"I've been in Metrowest for decades and, like anywhere else, garage and reapair shops tend to go through times where they have good managers and teams, and then maybe for a while not so great. But I have to say, not so with this Midas shop on Rt 9. I keep f"
Had problem with electrical system was difficult to diagnose. Midas manger Melvin kept digging and solved problem and kept me updated throughout process. All good
Midas in Natick on Rt 9 does a great job! I have total confidence in their team. Highly recommend.
These mechanics are the best mechanics I?ve ever had and on top of it they?re very honest
I will never use this company again
The atmosphere was kind and considerate. Melvin and the crew were all courteous and offered helpful advice. The diagnostics and service repairs were accurate and transparent. I would be comfortable having my car serviced there again and recommending others
Friendly service. I ordered tires online and arrived to the appointment but the tires hadn't arrived yet. Without asking, the rep called the delivery to give me a time frame and promised to call when they arrived. The rep followed through, was professional, and gave excellent customer service.
Went the extra mile to het the exact tires I wanted. Great job.
Great Service. Would highly recommend
After being served at this location a number of times it is a pleasure to offer an excellent review. Quality technicians and work you can trust. They do their best to serve you on time and treat you as we wish all would treat us. I compare this facili
After my request, the work was completed in two hours. Service is good but very expensive. Total invoice - $ 403.58
Efficient affordable service
Great. Very quick and efficient
Allways great service in a timely manner! Would recommend for anyone.
They always do a great job and recommend them anytime!
Always very receptive and great service!
Service was performed as estimated. Expensive mufflers.
"I love the peace of mind that my car has been thoroughly inspected when I bring her in for service. The staff is always helpful and takes the time to explain everything. Rudy and Jim are great! They are honest, skilled, and trustworthy so I feel confid"
Midas fixed the muffler problem, while the ford technicians couldn't
I've been going here for 20 years - best shop in Mass!!
"Came in for oil change and tire rotation had brakes and suspension inspected and instead of trying to sell me on work I did not need yet, they were honest about the condition of my car and took care of the items that truly needed attention (like a blown he"
Tim and Mike are awesome! They will tell you what needs to be done and what can wait. I definitely recommend this shop for any service you need for your automobile!
Listened to my concerns took care of my automobile needs perfectly.
Oil change without rotating tire and I asked fix back seat light, this is 4th time, found after picked up, did not do again
"Courteous service, repair done quickly at a reasonable price."
I bring my 3 vehicles to Midas of Natick because of there professionalism and honesty. I was in for an oil change before a recent trip down South and asked if they could just do a quick inspection to make sure I wouldn't have any issues on the trip. The ma
"I had made an appointment online, but it did not register in their schedule they still took my car, completing the service as quickly as if the appointment had been ""official"". I will certainly be back!"
Fast efficient service. Friendly manager.
"Tremendous help, honest, fast"
They took me in without appointment for oil change..also previous for wheel bearing..took me right in..very professional..great work
"I have been going to Midas since the 1980?s and each and every time, I get great service by everyone at the shop. Would not go anywhere else for service!"
"I went to the Natick location today for an oil change package and 4-wheel tire rotation, and I made it clear that I was coming for an oil change and tire rotation. However, they didn't do the tire rotation at all, and I'm pretty sure about that because the"
prompt...neat...quality service! Thank you! I would use again...
"I brought my car in for brake service and without an appointment, they took the car in right away, assessed everything and were able to do the job while I had lunch across the street. I like and trust this shop, they frequently show you the worn part and "
"Went in for routine oil change and your tech noticed the front pads were worn, so we did oil & pads.. Thank You Natick Midas"
The service was great as always.
"Prompt service, reasonable prices , never ever had a problem there. "
"This was my first visit to Midas, Natick. I was super impressed with the service, starting with the welcome from Jim at the front desk. They went the extra steps, solved the problem with my windshield wipers...even provided coffee while I waited. Great exp"
Midas honored the estimate although I feel the time exceeded the expectations.
"A big thank you to Natick Midas, Tim Stearns and his crew have always treated us right and been able to figure out any mechanical issues. It's always a pleasure working with front manager Mike who is a wealth of information. Once again thanks guys."
Service was good and done on time
"Appreciate the professional service, ******* me in at the last minute. Thank you! Always above and beyond"
"great service, reasonably priced. car runs great!"
"We have used the Natick Midas shop over the years for exhaust and break work. We have always been very satisfied. Honest, reasonable, explain everything, listen to the customer, and timely work completion. Mike is A* in customer service. Recommend high"
As always excellent job by Mike and the staff in Natick.
This Midas store is one of the very best. They have the an amazing team. I wouldn?t take my vehicles anywhere else.
"I absolutely love the guys at this store, they are by far the friendliest, very knowledgeable, trustworthy and inexpensive auto care professionals I?ve encountered in New England. They get to business and take care of their customers as if they were family"
This Midas location is the best - their staff is beyond professional and they always find time.
I have been going to this Midas for years and they have always done a great job. Very knowledgeable people who don't try to pressure you into anything. They give you the facts and let you decide for yourself.
Second visit to this shop and disappointed that the mechanic (s) did not replace the locking lug nuts before we left the shop. 3 of the 4 are not on the wheels. I had to use the spare lug nuts for the missing ones. The locking nut is also missing so if
"Very impressed with the work and ?follow thru? by the techs. Supplier sent the wrong parts, but that didn?t effect their resolve to get it done!!"
ran into a ER when I brought my car in for a brake inspection and found out needed all 4 repaired. Customer service was amazing patient and helped me out with payment options. Car is driving like brand new. Didn?t feel rushed or pressured. Easy process def
"Really appreciate the advice and the help in getting through our annual car inspection, which is always an event for an old car. "
Thank you for such great service it?s hard to find a mechanic you can trust
"I'm very happy with the quality of work. I did have an inspection that took 15 minutes, then returned later at the requested time for the repair that took abut 60 minutes in total. I provided the special joints needed to connect the 2 pipes. The quoted est"
I've been going to the Natick Midas for many years and owner Tim and his staff have always treated me professionally and given me expert advise..
Tim and the Guy's did a great job as they always do . Thanks
Per usual Tim and team did an outstanding job! Best mechanic team in Mass!!!!!!!I've been going here for 20 years- always fair on $$ and they always deliver!!!
Honest mechanics. No charge to ease my mind that my brakes are functioning properly.
I have always found the Natick Midas to be very fair and to do quality work for a very reasonable price
"I have been bringing my vehicles to the Natick Midas for years, I always appreciate the way I'm treated by owner Tim Stearns and his staff. They always include you in any repair decisions before there made, and always quick to point out any other possible "
I always come here for any oil change and maintenance that my truck needs! The guys here are really friendly and will help you out anytime!
"I have relied on the Natick Midas for several years, I make the 30 miles drive from Uxbridge, Ma to Natick whenever I need one of my 4 vehicles repaired or looked at. I trust the staff in Natick who have always been very professional and courteous.I have a"
The crew at Midas in Natick have consistently provided excellent quality work. They explain what needs to be done and when. This is one of the best auto shops in the area!
"The Natick Midas has become my go-to shop for repairs. Honest and reasonably priced. They'll let you know what needs immediate repair and what can wait, which is a lifesaver when you have an older car like I do."
"There are so many good places in natick and framingham area but this midas along route 9 is the best for me. Robb will tell you what you need and what can wait. Try this place out, you wont regret it"
"Tim , and all the guys always do a great job . Very reasonable and take good care of all my vehicles . Thanks Andy"
"Needed a new flex pipe for exhaust. Got quote online, made apt, showed up, under 60 min and done. They made the experience very simple."
Tim. Rob and Rudy once again provided excellent service! The team went above and beyond for me this time around and saved my bacon as e saying goes. I know I can always count on them for excellent service.
"The Natick Midas is a fraud and Rob who works there is a complete joke. To replace brakes, he told me one price just to get me in. I brought my car in and then he calls me in the middle of the day stating that the charge will be 30% higher for no apparent "
as always did great work.
I'm a regular at this Midas shop. The guys always take great care of my car. They never try to up sell services. They always let me know if there is some service that will be needed but always let me know if it's something I need to do soon or if it can wait. Really helps with budget planning.
I was asked to pay lots of money for a repair agree to it within minutes. Otherwise pay checkup fees that no one mentioned before starting the job else they won't give me the keys. I did not sign any agreement and I was told the check fees in on the board.
My husband took our car to Ken who replaced half of our exhaust system in one hour since my husband was in a hurry. They are so friendly and accommodating. I've since taken both of our cars back when there have been issues and they diagnose and fix them
"Got my tire plugged today. Great job no issue. Drove away, engine light came on. Stop at a Toyota dealership on my way home. Worried. Then the news came and said the air hose to EVAP was disconnected. This reconnection was three times more expensive than f"
Abs no go! my bf got exhaust put on and not even 3 yrs later fell off and of course they only cover muffler wich is connected by a **** single layer pipe not double layer and put this shell cover over to connect them very ghetto I have have an exhaust put
"I just had one of the best auto service experiences EVER! Manager Dave was extremely friendly, honest and accommodating. I was so impressed by the way customers (not just me) were treated. I highly recommend this Midas location, I will certainly patroniz"
"Fast service, friendly people, and quality work. I would strongly recommend this shop."