Had a 9 am appointment for an oil change my truck didn't go back there till almost 10am I didn't leave till almost noon...
always gets me right in with very little wait and always super professional
Associate was outstanding and understanding
Fast diagnosis and repair time.
Was able to get me in when I needed. Got my brakes fixed.
Shawn is a great part of the team!!
Got me in super fast and out the door in no time
Workers explain and educate me on parts of what was needing done to my vehicle. Of course prices gets thrown and puts me in a very tough spot especially when I’m a collage student, who needs a working vehicle to get to school/work. Financial issues does get in the way but workers listed 3 ways to pay. 1 is applying for a credit card, (midas). 2 company to make payments to or 3 to pay in full. I was pleased and satisfied with my visit which I will return in the future to this location
Call today for a time for oil change and got in with in two hours. Then when they service was amazing.
I’ve had two different vehicles that I’ve taken here for service and the guys here have always been awesome! They’re very friendly and always willing to answer any question I may have
C. Griffin - Retired Teacher
There’s a lot to brag about with our Henderson Midas. First of all, I called on Tuesday and was given an appointment for the next day. That was fast, but it’s the actual care for my car and dependability that keeps me returning to Midas.
For the time it took for repairs (about 2 hours) the charges for labor were astronomical. That would prevent me from using Midas in the future
I scheduled online but was never called back that day to confirm appointment for several days out. The service desk representative called me Babe repeatedly. I didn’t appreciate that reference. He called everyone Babe or Bro
I had problems with my low tire light coming on constantly and other places couldn’t solve the problem. They kept telling me nothing was wrong with the low tire. The employees at Midas solved the problem when no one else could! I will definitely be coming back to Midas in Henderson, Kentucky. Shawn Cates as well as the other employees were excellent in every way. I was very frustrated when I came and they were very good listeners. I had a heart doctors appointment I needed to get to and they made sure I was able to make it on time. Very considerate.
Drone Solutions & Consulting, LLC
I scheduled a time for my oil change and arrived promptly at the time. I checked in and they took my truck right in. They performed the oil change quickly and sent me a text that it was ready to pick up. It's the service everyone deserves when getting a vehicle serviced.
Confident in the knowledge of services requested, appropriate pricing. Staff was accommodating and flexible to needs.
Was able to get the car in and assessed the same day I called.
Easy in and out no problems
Shawn C has the best customer service. He informed me of any issues at hand if there was any. The customer service alone will be the reason for my return.
Shawn C answered all my questions and was friendly and courteous! The facility was clean. Jason came in to facility and asked if everything was going good and reminded me of the BOGO deal going on at this time, as I had forgot ! Everyone I encountered was so nice & respectful!
Seth at the counter was very professional yet very easy to talk to and work with. It was a nice visit overall but he definitely made it more enjoyable.
The staff is always very accommodating and nice. And they get you in and out in a timely manner. And if there are any issues they address then right away. I love going to Midas.
They took care of my oil change in a timely fashion and there was no pressure to do other things to the vehicle. As a senior citizen I often feel that service people tend to try and sell me things I really don’t need. I appreciate that this did not happen.
Midas took care of all my requests. I wanted a type of oil and they took the time to find it. To me, that means a lot about the customer service that was provide.Also, they did a tire balance and rotation on my vehicle. Vehicle rides smooth.I will take my vehicle back for service. I drive over 100 miles a day and I am hoping that the new store in Henderson will be my place.Thank you
Shawna - I was highly satisfied and I love that they help healthcare workers
I was very satisfied with my experience. If I hit a button that stated otherwise it was an accident.
They did a great job and fixed other problems I had that had to be done!!!
Everyone from the front to the garage was excellent and easy to work with. Highly recommend Paul and Shawn is exceptional when talking to him!
Great service and great value.
Guy at the desk was very friendly and and car is running so smoothly
Always friendly and gives great customer service.. always satisfied with the work they do
Prompt service for a serious problem without an appointment. Diagnosed and repaired in one day. Cost $993 versus dealer estimate of $2,266.
Got immediate and knowledgeable help and advice from Shawn C
Great staff to talk to, very knowledgeable about vehicle.
Great customer service, price and cleanliness.
Great service and communication helpful and satisfied. Needed good service for my wife’s van
Always have received good service.
Previous work completed on my vehicle for repairing radiator and replacing it had a water leak and brought it in the evaluate what the problem was how to fix the same day
Work needed was fully explained to me. Staff friendly and helpful. Very professional.
people and service was great
I was told my problem was something else at other shops and Midas did a complete inspection and found the problem and saved me a lot of money
The waiting room was nasty hadn't been cleaned in weeks. The restroom was worse you need a cleaning service to clean these areas you can tell a bunch of men work there.
Got started ahead of schedule. Didn’t try to sell something not needed.
Mike and Aaron were very professional and they both have very high job knowledge and great customer service I was offered a refreshment while I waited and everything was done in a timely matter.
I scheduled an appointment arriving on time. Was quickly waited on. They informed me of the problem and estimated price to fix. Explaining about credit card or easy pay. Explaining how long it would take to fix. Contacted me when additional problems arrived. Was able to every thing done same day. Very nice and clean wait areas. Employees were very kind and helpful.
Good price, quick turnaround.
Do what was promised and what I paid for.
No surprise price estimates. Efficient check-in and check-out. Friendly staff. Appreciate the 27 point checklist.
Be more honest about how long it takes to do an oil change, inspection, and tire rotation. Also, if you tell a customer that you will be able to do other work, such as an inspection of their A/C compressor, then keep your word and have help scheduled to do it.
Went in with problems with exhaust, they fixed part of the problem but I had to return for them to finish fixing it
I was highly satisfied with the overall service provided because it was short notice and they squeezed me in. I’m grateful because I had to go out of town and the following day was a holiday so no one else could service me until afterwards which was not convenient for me.
The staff is always friendly and professional. They listen to my concerns and answer all my questions. This is maybe my 4th visit and I will definetly return.
Honesty in what is happening..they asked if I was experiencing any brake issues...no. Back brakes showed some wear on the disc. Had them sanded and adjusted.
Mike Landon Tim and the whole crew were very helpful GM even had a national shut off on their computer service the day of my pick up and Tim went. Above and beyond to get it taking care of. I would definitely recommend Midas. I was 6 hours from home and they did everything to help me possible.
Upfront and easy. Got my car in right away. Car drives great. Called one day had appointment the next day with set of tires I wanted that had to be ordered. Other tire place couldn’t get the tires in at all. Very friendly guy working up front.
The costumer service was great and the knowledge of the guy at the desk was incredible. He had a lot recommendations and had my car in and out!
They told me I needed a water pump to stop my car from over heating but that wasn’t the problem the problem was that I have to antifreeze leaks in 2 different places and that wasn’t brought to my attention I was quoted about 300 to fix when it was only a 50 fix very disappointed will not be returning
FAMILY MANWHO ALWAYS DRIVES22
GREAT SERVICE. MIKE WAS A PLEASURE TO WORK WITH. HE INFORMED ME OF EVERYTHING. THEY ALSO LET ME KNOW OF UPCOMG DEALS THAT WILL BE OFFERED LATER.
They were very friendly and helpful! They told me everything that was wrong with the car and how much it cost to fix it and how long it would take.
The process was easy, timely and shop was clean.
No Reason Overall Very Satisfied with service
They were going to put in my new battery fir free!!!I insisted on paying a labor cost. Very friendly, fast service
Everything I needed done was done and I am I satisfied with the sercive and with the pricing. Brakes and everything were inspected before I was told anything.
They kept in touch and checked up on work💯💯💪🏿💪🏿
My new tires were installed in the time frame that they stated when I arrived at the store.
Took an exhaust pipe in to have it redone and it was done incorrectly and had to make 2 30 minute trips back to the store for it to be done incorrectly again and then taken somewhere else to fix it correctly the first time
I had to return visit for the same problem I had 5he first time. Come to find out it was caused by an issue that was not addressed the first time. Which means I paid for new parts that weren't needed. The second visit the real problem was addressed and fixed
Wonderful staff, economical, good work, accommodating
A major issue was missed and failed 2 days after leaving your shop. I was personally told by Landon that there was not an issue with Is fart.
So I leave work early 30 mins to make my appointment. The Tech waits 30 mins eating a brownie and standing around with the other Technicians talking about customers. Then decides to get my vehicle after some comments shared with the others. Fires my car up squeals the tires does a quick shift from drive to reverse in a squealing tire fashion. Then plays dodge the other Technician with another customers car in the parking lot almost hitting each other. I then look at the service desk worker like you better get ahold of your monkeys. Then after my alignment the Technician takes off with my car for a "test drive" without my consent. I call the cops to have the Technician arrested. Cops didn't arrest the Technician and there's physical damage done to my car for the joyriding law this Technician broke. This place didn't have me sign anything. And I was trying to stop him with the service clerk before he left. Still brought the car back damaged and heat soaked. Left the lot breaking every traffic KY has, Cops let him do it. So I now have to file a civil suit thanks to the local thugs they hire at this place. Manager acted like it was a usual day of business.
I was in a rough spot financially. The manager took it upon himself to make sure my car was driveable and within my budget.
Professional, all around great service.
We were traveling in a shuttle bus and experienced a smell which indicated a problem with the caliper. Midas was the only shop that could get us in and help us right away. Jordan was so helpful and accommodating to us and got us back on the road within an hour. We are so grateful for your help and keeping our family safe
Everything was well done. I fe!t comfortable with the scheduling, communication, check-in and checkout. This was a trial balloon for Midas service, and I now plan to use them for all auto repairs.
had multiple questions and all of them were answered with my concern being top priority. all associates were extremely nice and helpful despite being berated by another irritated customer. loved my experience and will continue to come back!
The entire experience was very pleasant. I am highly satisfied with staff and the service.
This was my second visit and I was very happy with the service I received. I was advised that my car needed a tune up. I asked for a printout of the cost of services needed and was given a detailed estimate. I appreciated that.
Came in for a shaky steering wheel. Ended up spending $850 and it still shakes.
I had an oil change and a starter put on my vehicle . Whenever I drove the suv I had to keep my feet on the gas and brakes to keep it from dieing out. The vehicle now putt-putt along .The manage said it would cost me 400.00 to fix it I told him that my suv was not doing when I first brought it here .He proceeded to say that it wasn't even running and I told him but when it was running it was fine .The problem was that my suv wouldn't start so the solution was it needed a starter now my suv is sitting in my driveway and don't know what to do. Do I trust them with my suv again or what?.Are they trying to take advance because I'm a woman?
Landon has high knowledge in vehicles and was a huge help. Also had a lot of recommendations that I found helpful. Will definitely return due to his costumer service!
Pat Osborne, Evansville, IN
I was treated like a king!
I’m from out of town and needed an oil change. Aaron and his staff did a GREAT job.
Jason and Aaron have always done a great job for me
Had appointment at 4 car didn’t go back till 4:30
Very friendly waiting time not very long.
Friendly, hard working men getting the job done!! Everything went smoothly, and I made it to work on time!
I love the guys at my local Midas in Henderson, KY. Aaron is doing a fantastic job and Midas has been involved in our local community giving back!!!!!
Very great experience hands down recommend and will come to Midas for all of my car needs
Train your employees to watch getting in & out of the vehicle with oil on their shoes. Also the service guy dripped oil from the oil fill over the fan shroud & top of radiator & did not wipe it off. I asked specifically to have the oil change sticker to be put on door jamb, not on windshield but they still put it on windshield. These stickers will come off windshield when you clean it so I prefer the door jamb. I have never had to wait as long to get an oil change as I did here, my appointment was for 8 AM & at 9 AM I asked service writer how much longer & that is when he told me they were waiting on the filter, it was after 9:30 AM before my truck was finished.
Service was good, excellent customer service
They were very polite and helpful got it in and out quickly explained what they did so I could understand
The staff was very nice and was very helpful. Explaining exactly what my car needed and how much it was going to cost. Answered all my calls and was very pleasant.
Staff was very friendly and knowledgeable. Customer waiting area was very clean and comfortable. The wait time while my vehicle service was completed was very timely and quick.
VERY CLEAN BUILDING INSIDE AND OUT. ALL THE STAFF WAS VERY HELPFUL. MY SERVICE AND TIME WERE AMAZING. I WILL ONLY GO TO MIDAS FOR FUTURE SERVICE.
The employees were friendly and knowledgeable. The service was done quickly and priced very fair. I was very satisfied with my experience.
Friendly with great service!
The employees were very polite and knowledgeable. Got my car in and fixed it fast!Runs great!
The staff was friendly and professional. Answered all my questions. I was in and out in under an hour. Car runs great!
Chris was very friendly and the staff seemed knowledgeable towards the services they provide. I never saw a breakdown of what I was paying for until receiving a receipt, but for work performed it was very affordable and I am thankful for having Midas in Henderson.
Service was good. Price was good. Peoples were friendly.
I drive a lot so I need oil changes frequently and the price is much better that what I normally pay.
Very professional and executed vechile services, and very knowledgeable.
Very professional and excellent service. Would highly recommend.
Fast & affordable. Very friendly staff, I will for sure be using Midas for now on for all of our vehicles. It was very nice and clean!
The guys are always great
Very clear communication and updates. Fully informed from beginning to end. Very friendly staff, nice clean environment. Directed me to website for coupons but also gave me options. Assured me that my daughters car would be safe and in great shape when she drove away.
Everyone was very professional and friendly; service was fast
Great customer service and fast
We were very pleased with the resent service on our van. The general manager Jason Lucas and shop manager Chris were very helpful and efficient. Scheduled work was completed in a reasonable amount of time as was other necessary work. This was the first t
We were very pleased with the resent service on our van. The general manager Jason Lucas and shop manager Chris were very helpful and efficient. Scheduled work was completed in a reasonable amount of time as was other necessary work. This was the first t
The guy that worked on my truck was great the problem i had was the guy in the office had a bad attitude and was up set because i got upset for them trying to charge me extra for something they screwed up. And don't like how they charge u for everything li
What a nice experience. Clean Facility personable and professional staff. Explained the service they were performing as well as what will be needed in future visits. This our goto for all of our vehicles maintenance & Tires