Fair pricing, always get you out fast. Completely check car for any other problems.
Going out of town and had sent an email to schedule an oil change at Midas in St Charles. However they never responded. So I called Midas in sycamore and they got me in within the hour
My brakes went out during storage of the car and it was flat-bedded to Midas last week. A set of 4 new brake calipers were installed and an alignment was performed at a cost of $1700. I was called and told that the car was ready for pickup. Leaving the Midas lot I noticed the brake pedal was spongy. During the trip home (about 4 miles) I rapidly found out that my brakes were barely working, with the pedal going almost to the floor. Obviously, they hadn't tested the brake work they had done. I also don't know how the alignment job could have been tested either. Just as bad, my hood was dented during the visit. I noticed that as soon as I got home and opened the hood to check brake fluid, which was spilling over the reservoir. The hood dent was especially disappointing because I specifically told the shop foreman JC to be careful closing the hood as it is an original replacement hood, obtained at considerable expense for what is a somewhat rare, antique car (a 94 Ford SHO Taurus) that I am restoring piecemeal. I want my brakes properly fixed and I want compensation for the fresh hood dent.
Everything went as stated in our initial meeting, the only thing I thought was that Midas pricing is rather high for services rendered; considering that even with a lifetime warranty on parts that the consumer still will have to pay labor on parts failure in the future.
i went in for oil change but other problems where found.i was explained what they where and safety invoiled with these.they end up fixing mine and 2 of my step-sons cars
We limped our car in, we had no appointment. They took us right away. Got the job done in an hour. Price okay. I don't honestly know that stuff but I didn't feel ripped off. I'll be back
I asked for a full synthetic oil change and tire rotation, but they performed an additional inspection that I did not request. While I appreciate the time they spent on that, I noticed they broke one of the holders of the engine air filter housing, which keeps the upper section of the housing attached to the bottom section. Although there is another holder still intact, it is unfortunate that one is broken, and I am not happy about it. Additionally, since the oil change, I have noticed a smell of oil in the cabin, which I never experienced before. I hope this is due to something simple, like touching the cabin filter with greasy hands, and not a more serious issue.....
My entire brake system "needs to be replaced" after just 10,000 miles. It must have not been installed correctly. They refused to admit any fault. We were dismissed without any explanation.
J.C. is a good man. He is always straightforward. He and this shop have never let me down. In this day and age honestly and integrity are so important and this is why I continue to do business here.
They were upfront and honest about what work was needed and they recommended taking it to the dealership where we purchased the vehicle to avoid voiding any current warranties. It was the right move, because we got it fixed at the dealership at no cost to us.
Was able to apply discounts and got my service done at a reasonable rate. They were able to take my car in as I waited. They had the parts on hand.
Very knowledgeable, fast & friendly service
Quickly serviced and informative and friendly service.
professional assessment of what was wrong. it would’ve been easy to tell me that the whole exhaust needed to be replaced when it only was a small piece in front of the catalytic converter.Honesty and integrity.
Broke down on highway limped to Midas .Had my truck fixed and on the road in two hours my drive shaft had dropped .
We were traveling from 4.5 hours away. We experienced brake problems. They got us in and fixed the problem within an hour.
My experience was just great especially being a first timer. The customer service was great and they really did a great job overall.
Overall smooth experience
I had no appointment and they offered to take a look at my muffler. After finding the problem and the cost of the repair I decided to have it fixed. It was finished in less than a half an hour.
They fixed my heat in 1 day in a snow storm! The price was lower than another shop. 1st time ever that I’ve took my car in somewhere to get it fixed and they fixed it that day!
I’m extremely frustrated with my visits. After several visits my car is still having the same problems and every time the technicians say it’s done and ready. They originally told me it would only take 3 hours and would be completed that day. Unfortunately it took them an extra day and when I picked up my car the same oil indicator lights came back on while driving home. And all they say when I call is “oh you’ll have to bring back the car, we’ll need to see it”
The tire pressure parts installed were not correct so I had do come back the next day
I like the location. Ease of dropping off my vehicle. The information about my vehicle was clear with lots of options. I feel they are concerned about the safety of my vehicle.
J C is very knowledgeable and willing to answer my questions.
Great prices, very professional team
Consistent High-Quality services executed in a very efficient manor!
They address the issues that I came in with and for a great price. My car is driving beautiful
JC is always so friendly and knowledgeable. My husband and I are repeat customers
I thought that with an oil change the tires are rotated?
I feel this midas isn't out to RIP you off. I think they are honest, fair and do a good job.
I thought the price was excessively high for a flex pipe replacement. 446.00$ Though the service was good, and I am satisfied with the repairs.
They took care of the problem in a timely manner and called right away when finished. Always a friendly staff to chat with while waiting, as well.
Always fair pricing, and done professionally and fast by a knowledgeable staff.
I am highly satisfied with Midas because my experience is always pleasurable. It is always easy to schedule an appointment, my wait times have been reasonable, and I have yet to be dissatisfied with the customer service. From what I can tell, my car, as well as myself, are always treated with respect. And to add to that... the prices of service are incomparable to most places near me. I feel like Midas does not try to get as much money as possible out of me but they try to create the best car experience with their customer. This is definitely where I will be doing business and recommending as long as I am living in this area. Thanks Midas. -Donna
Another problem vehicle & mystery malfunction easily solved by a very talented mechanic
Front desk personal excellent
left the inside of my car greasey. Some grease on drivers seat as well as the entire trim strip on door floor covered in greasey hand prints
Everything was done well and timely!
always use midas for a lot of my work
The customer service was great and they did my oil change within like 20 minutes even though I came early and thought I would have to wait for my scheduled appointment.
They got my car to run and drive it's been a long time coming thank u midas team
Great service, needed a ride back to work, and was finished quickly
Always pleased with the service and professionalism at the DeKalb store, I will continue to have my service done there.
Great service and friendly staff. Took time to email me prices of tire packages which made it easier for me to make my decision.
been a loyal customer for a very log time and will keep on going there, they always find and fix the issues
Friendly, competent staff.
Every time I come here they do a great job! I went to a dealership for 2 years to figure out a gas smell in my car and they could never figure it out. Brought it here and they found the problem! They're very thorough in their inspection and the price was reasonable:)
As always they did an excellent job!
Competent mechanics, prompt service, fairly consistent results, no pressuring of the customer, reasonably friendly staff, flexible repair options.
I actually am HIGHLY satisfied
Friendly and courteous. Fixed a flat tire within 10 -15 minutes. Price was reasonable.
High Quality services that they stand behind
Friendly staff and informative of the services I had requested. Pricing was reasonable. Would recommend going here. I will be going back for other services.
Took the car right away. Price at the end was as quoted
At this point there’s nothing
The man in charge in office was excellent. Very professional
Midas helped me save money and accommodated me even though I arrived before my appointment could be confirmed. Great service and really good prices.
Bob was very professionally courteous and helpful, as well. He explained everything to me, told me when I could expect a callback, once the repair was completed; and the entire experience went very smoothly!
Thanks for your great service!
There is nothing to do. For a very routine service i was charged 10% more than the estimate with no reason given.
The staff (and owner) were friendly. My car was completed in the time I was told it would be. I was given a ride from my home to pickup my car.
Been going there for a few years. Overall experience has been positive
I went in for what I suspected was a nail in my tire. They fixed it. Inquired about a scratching sound in the front end they adjusted the misaligned part.
I have dealt with this shop since it opened in 1979. The prices are always fair and the work is good quality. When I had a tire puncture, I did not even condsider anyone else but them for the repair as they have always done well by us.
The service writer JC is wonderful to work with
I had my car towed to Midas, called them and told them it would be there. The next day got a call with estimate and car was done at 11am. Picked up car at 4pm. I can trust Bob and his crew to service my vehicle promptly and efficiently.
For the second time, a part was not properly reinstalled, causing a malfunction to occur and necessitating a tow back to Midas. I do appreciate that they immediately acknowledged their error and fixed it at no charge.
I came in to replace two tires as mine were in pretty bad condition. I was serviced fairly quickly and appreciated the speedy service but after I had left I found out that the tires I was sold were about $30 cheaper elsewhere in town but was told a few day
The guys at Midas are friendly & knowledgeable. I?m always at ease when they work on my car. Highly recommend.
"Had tires replaced here, staff was very friendly and honest. Will definitely make this shop my number one thank you Midas! "
Overcharged. I had to add two screws to the steering wheel panel after they finished the job.
"2007 Toyota 4Runner They replaced my muffler in less than a hour, Top Quality parts, Top quality workmen ship. Nice people! I've been to other shops for repairs on other vehicles I own and had to fix shootie work myself. I have been going to Sycamore Midas"
"Had a terrible experience. Went to get a wheel alignment and brand new tires at Midas. Noticed that my car is still pulling to the left after the $100 alignment. Called a few places and even went to one, I ask about my alignment and showed them the paper f"
All work was done in an hour at the advertised price.
"Had a great experience at the midas shop, got me in and out, price was very reasonable and everyone was friendly and knew exactly what the task was. Very pleased with the service and will be back again"
"Great Service, Great Personnel, Great Price! Can?t beat an oil change like this at a price like this! Thanks, Midas Guys!"
I got right in. Price was great . I was not sold anything I didn?t need and service performed was timely . Guys did a great job.
"I originally brought my 2002 Avalon into Midas to repair exhaust system noise, but because of the flexible solution I also asked JC to help solve my slow leak front tires problem...he/they did...so since I needed a set of tires for my wife's SUV I asked fo"
"Good job, quick and courteous. Price was as expected."
Great customer service!!! Got my car done really fast!!!
Great job as always! Quick and efficient
"As always, great, efficient service! Thank you!"
I came in for an oil change which included tire rotation and the guy declined my tire rotation because he said I needed to replace my tie rods. I got a second opinion and the other place said my tie rods were fine and he thinks your guys just didn?t want t
Seems to be a common trend amongst these individual locations. I got an oil change and the tech didn't tighten my drain plug all the way and I ended up with a 50 dollar oil change all on my driveway. The shop didn't want to take responsibility because they
Great customer service and great turnover time! The men working were very nice and informative. I needed a new tire so I went there because I got my tires from Midas in Springfield. They were just as helpful here in DeKalb. I do wish the price of the tire
I think Every thing went ok
This Midas location is great. Always satisfied when I go there. Being a single woman I don?t feel they take advantage of me by tacking on parts I don?t need.
"Fast, friendly service at a reasonable price! Quick turnaround as well. Job well done and truck purrs like a kitten again!"
"Great customer service, and they did a great job fixing everything. "
Good people, great service.
The oil change went just fine, we usually go to the dealership
They took care of the problem and I knew my car was in good hands.
Service was efficient and timely!
"Got me in right away, nobody stood around had 2 guys getting the job done! "
John was very knowledgeable .
My air conditioning was leaking and Midas took great care of it for me. I had it checked at a dealership who was not able to get to it for a while. Midas ordered the parts for me that day and got it taken care of quickly. Thank you!
"Came in for oil change and tire rotation. Service completed quickly. Upon returning home, I noted that back passenger hub cap was missing and the other 3 were loose (not pushed back in all the way). Called store and spoke to someone, my information was tak"
Great job. Welded new pieces on each side of dual exhaust where old rusted joints were. Miss the rumble!
"Did not give a price before doing the job. Waited 45 minutes to replace a belt, did not tell us it was not in stock. Had they told us up front about the price and waiting time, we would have left to explore other options. You people need to be more up fron"
Everything was taken care of quickly and efficiently! Will be going back in the future.
I had come in a couple of times prior to my service work in order to get estimates for the work to be done. I was comparing quotes since I had been quoted over $1200 from Brian Bemis Toyota. After having all of my questions answered during both consultat
All shocks and struts changed on time and with quality work.
This is a great place to do business with. All the employees are professional and do great work. This is my choice to get service done on my car!
I went here for an Uber inspection and they disconnected a part in order to sell me another part. Terrible business practice. Will never go back.
Always there when I need work done on my car! ALWAYS! Price is right...dealable. Service is fast...and employees are friendly. I love this place!
This shop has always done a great job on our cars!
Best shop in town..took my ml320 and c320 Mercedes Benz..sercive amazing..custmer service 5 stars..you won't be unhappy with this shop
Fast service, arrived 10mins before my appointment and they pulled the car in right away.