The offer online for $29.99 said a 4 wheel tire rotation was included but my tires weren’t rotated. Also the sticker just says what mileage I got the oil change not what mileage I should return for the next oil change. The inspection said my steering system is suggested but didn’t circle any of the options to what the suggestion is.
In and out in a timely manner. Associates are friendly and knowledgeable. Shop is clean!
Upon picking up my car around 4:15/4:30pm (closed at 5:00 on Saturday) Gary informed me about possible smells I might have that were normal which was great education. On my drive home, I heard a scraping sound. I called and spoke to Gary. He informed me what the noise was from and had me bring my car back in to adjust and eliminate the noise. I was not highly satisfied because I had to coordinate with my family to get my car back to Midas on Monday morning to address the scraping noise. I was not charged for the adjustment on Monday but I was inconvenienced. After spending nearly $1,500 in repairs and my car spending nearly 5 hours at Midas on that Saturday, I hoped everything would've been addressed without my car coming back.
The transparency of manger
Just all around good service and the cost was affordable
They always tell me exactly what their doing, the cost & estimated time. They keep me updated as the work is being done.
Two guys sat in the office while I waited to get my oil changed, it took a long time. Also they did not rotate my tires axls stated.
Dissatisfied with ctap parts
Use better parts. Guaranteeing substandard pads is just a way to get the customer to come back and pay for more labor. Rotors only lasted 12k miles...pathetic
I've gone to Midas many times and everything they are professional and explain what they need to do. Also the warranty on the breaks was explained throughly. I will be back for sure.
The manager Austin was so kind and helpful. He treated everyone that walked in the door with respect and kindness. It was a 360 from my last visit a couple years ago. Organization, trusting and helpful team in that garage.
Austin was really transparent with what he thought the problem was and how much it would cost. Made it clear that he wanted to help. Recommended checking warranties since some parts on my car were fairly new and clearly just wanted to help and make sure that any service I was getting would be beneficial.
The Midas team at the moline location are awesome! They are professional, knowledgeable, and friendly! When I had questions that had answers and were willing to show me the parts I was questioning on my car! Austin is an awesome manager! Will be back!
Was able to schedule quickly, staff was friendly, efficient knowledgeable.
The staff were friendly and knowledgeable, explained to me how and why they rotated tires made appointment for service an hour prior to dropping off car and completed it within the hour
The courtesy of Austin, the manager, and the friendliness of other staff members. I appreciated the time Austin took to explain the issues with my car and the cost of repairs.
Great customer service! Austin was awesome working with to get my wife’s Corvette aligned. After service it drives like new again and my wife is thrilled with it. Will be back if we need it serviced again. A+++++
The appointment process was easy. Once I arrived, I got checked in quickly and my car got pulled in within 5 minutes. The guy working up front was awesome and told me everything going on as it happened. Fast, easy and reliable.
Austin Hampton does a fantastic job. He is very knowledgeable and friendly.
Because I have never been dissatisfied with this location or the friendly staff there and they always explain everything to where you have no questions left to ask.
We had an unexpected tire purchase of four new tires due to a flat tire over the weekend. The manager, Austin, did a great job explaining the need for the tires for our daughter's car and had the tires there the same day. He and his staff stayed a little past closing to install the tires and we're so grateful for their excellent service.
good service friendly staff reasonably priced
Thank You For The Help!!!!! You Guys Have An Amazing Service
The manager on duty was exceptional, the mechanics were professional and explained everything in detail. The price was much less then other estimates were,availability of appointment was fast.
As always everything is explained up front,what's being done & cost. It's always done in a timely manner. The people working there are very friendly & helpful.
Customer rep was very nice and helpful.
I have been going here for years with multiple chicles. I have no problem with the manager but whoever the female is who takes calls occasionally she was quite abrupt amd rude when I was asking to speak to manager who was standing right there amd cut me off when asking for help with pricing options as I am struggling amd just lost my job. Told me I could not get my car towed there and I had to have it towed to my house while figuring out what I am doing.
The cost seems a little high
Friendly and quick service with a great price.
I did not feel like I was pressured into doing any additional work like I have felt at other placea
Talked to service rep about tire air pressure being low. They did not check the air pressure or rotate the tires like they usually have in the past.
I just wanted my vehicle to be done sooner than an hour after I arrived. Other vehicles were worked on before mine without an appointment, it appeared.
I was offered only the most expensive oil and was told my car required it. The price for oil change and oil filter was $103 dollars.
Austin saved the day. Got me on the road so fast. His crew and him were great in handling the service and he informed me every step and was eager to help.Highly thank ful and a satisfied customer
Everything was done to my satifaction and didn't take long.
Payton & Austin. During the whole process they let me know what was going on.. As a walk in they got me in and out and it was close to their closing time. Most people would turn u away. But they took me. Im greatful for that. Payton stayed in the lobby when he could to keep me company. Def good company
Done in a timely manner, reasonably priced
Technician was thorough on the alignment and test drove the vehicle unlike many other places that only adjust toe and send you on your way.
courteous snd fastservic ed out ahead of time
The service was incomplete
Great customer service. Scheduling the appointment was easy and I had no issues getting in at a time that was convenient for me.
Very professional, polite, advisement on predicted procedure and the outcome was positive. Great communication and followup explanation the next day.
It was very easy to schedule an appointment. I got in and out fairly quickly and the stuff was very friendly and accommodating. Would definitely choose Midas again.
Friendly service, easy scheduling, work completed in a timely manner and well executed. I was able to drop off my vehicle before work and picked it up on my lunch break.
Can only be explained in a phone call
I just had a brake inspection done and they gave me excellent customer service but I did not have the work done there
Everyone was efficient and friendly
My car was repair on time, Nathan explained me every details about what is wrong with my car . And I agree for the technicians to perform the work
Great staff at Reception. Explained everything and got me out quickly.
Check in was quick. Personnel very knowledgeable. Once work was started, it was completed in a timely manner. There were two customers' work orders prior to mine. They both had complications. This delayed the induction of my vehicle. Happy with the work done on my vehicle.
I had a brake light out. Went to AutoZone and bought light bulb and they called Midas to see if they could put it in for me. They said to come right over that they could do right away. Was only there for 1/2 hour. Very happy to get done that soon.
Espere una hora para un cambio de aceite y no tenían tiempo tuve que irme sin cambiar el aceite
I mean to me this store is extremely clean, the manager is very friendly each time I go to get service and the other associates are very friendly and kind and they take the time to explain what they find if anything is needs replacing and they give you the best prices . I love my Midas!
We had an online application. But the store did not call back, they had no listing for my appt. ,but they were able to take my appt. ,and get me taken care of.
Everyone was very nice. It was a busy Saturday morning and I knew what was going on the entire time I waited for my car.
Welcoming attitude, the efficiency and knowledge.
Because I got done what I needed done in a reasonable time which was nice.
The manager is a very good salesman, knows how to skip explaining the cost of each part needed for your repair.
Great store manager, clean friendly very fast
They were so helpful in my tire issue. I couldn't have asked for better service..Thanks Midas for the BEST service
Very positive experience with the moline midas.
Hire competent managers instead of rotating in whoever walks in.
Everything went very smoothly. Everyone I had contact with were very nice.
Easy to make appointment. Quick analysis of my problem. Good communication and efficient fix.
Awesome customer service by Nathan!
Nathan did great to get me going, detailed inspection and upfront. Would return in the future for other vehicle service
Nathan’s customer service was excellent. He gave me a detailed explanation of my hummer’s existing problem, and made me feel assured that they could get me going like new again. Nathan and his staff really took care of me, and this Midas will be my location for any and all further needs!!
I was happy with the customer service. I scheduled an appointment and got fit in fast. The pricing was accurate and the service was explained in detail.
Nathan has my phone number wrong. But other than that I am satisfied.
Every time I have gone in. I’m very satisfied with there service. And never had a problem. And they explain everything very well to me.
friendly staff. Tech did excellent work and explained as he worked on issues. the biggest thing is HONESTY! Bill verses money was on target.This is the shop of my choice. We have 5 cars and they are all serviced at this location.
The new sticker was not placed in my car. So I don’t have a reminder of when I need another oil change. So if I forget to get one done because I don’t remember when it was done last, that could mess up my car.
Timely service at a great price and excellent customer service
My vehicle was not diagnosed correctly
Services explained clearly. Friendly and courteous environment. Will return for future services.
Took care of my brake problem.
Associate is very knowledgeable of vehicle and explained it to me all the details of service. He is very friendly and helpful all my queries he answered to me..!!
He explained everything that was need and I like that about truth.
been using midas for a long time..trust them highly..
The manager (I'm not good with names) was great! He kept me informed the entire time I was there. I liked that I was able to watch my car from the lobby, and happy to see great teamwork.
Professional and friendly personnel. Timely service at a good price. Plus a personal interest in my vehicle.
Excellent product and service. I love ... and what keeps me coming back ... that I have been told what actually NEEDS to be done and what I will need done and can do later.I have also been told when it is probably a waste of money to do a repair because of the condition of my vehicle. Over the last 20 years I have learned to trust this store to provide me service and real recommendations ... they have not just up sold me so they can make money. They help me and my pocket as well. Because of this I highly recommend The Moline Midas on Ave of the Cities to my friends and strangers.
Always have my oil changed here. They found a problem with exhaust leak and fixed it .
Excelent work& friendly people!
Employee should not be their cell phone talking when customer are watching from the waiting room. Manager should enforce this rule. I watched the tech talk on his phone for 20 minutes before he stated working on my car.
It was very good service.
"I have been to this Midas location a couple different times. Each time everyone from the office to the mechanics were professional, courteous,and did a great job on my car. I highly recommend them and I will definitely go back."
"Paid over 100 bucks for them to tell me need $250 part installed for over$850.?take a min to get quotes, will be worth ur time and dough..."
Bryon is excellent. Work was done as promised and right on time. Staff is very nice. Great service!
"Over priced shop. The up charge is ridiculous, I know the prices of oil, filters etc. hearing what you charged a man for rotor and brakes OMG!!!!! I should have given him number to get it done for less than half your price. Won?t be back or recommend "
"Excellent service, friendly manager, clean waiting room. I will gladly continue coming here."
Everytime i bring my car in its something else that goes bad that never happened before smh this place fell off since Brent stop being the manager
"What a scam ! You make an appointment, print coupon (from Midas website) only to be told they will not honor coupon. Reason your 12 year old car came with a different oil. Coupon is no good. Will never go back. Your $24.95 oil change is now $49.99. "
"Hit a nasty pothole which cracked my gas tank. Cornell got the part in and my car back up and running in no time. No uneccessary parts or labor, they just got the job done."
"I was very pleased with Midas. They are honest, and fair. They make sure you get the best care and work provided. Def a place I will always go! Thank you Midas. My car had never ran better!"
I appreciate the services that Midas did with my car. I am definitely coming back.
"My experience with Midas was not the experience I have ever had with your Moline location ever. I had an oil change appointment requested via the website from between 1130am-130pm. When my mom came between those times to have it done, they said that I di"
"Great job at a fair price with a smile. I am very pleased that I changed from dealer service to MIDAS. Brandon is a great person to deal with, very knowledgeable and helpful. "
My van got busted up and these guys took care of me. Reasonable prices and excellent service.
Very impressed with the knowledge and integrity that was displayed. I'll definitely be back.
Took my car to have oil.change n tire rotation with coupon for $17.76. Mgmt told me I needed synthetic n I told him no just takes reg oil Argued n wouldn't do it. BIG RIPOFF!! Don't go there. Wanted 49.99 for synthetic. Bait n switch. Reported to BBB.
I was turned away after making an appointment for a wheel alignment. The guy there told me they couldn?t do that on a vehicle with 20? wheels. I asked if they turn away pickups and sports cars that come stock with that size wheel. Of course he didn?t have
"Unknown squeaks and knocks, they were able to trouble shoot it and fix all in the same day I made the appt. Great friendly service as always."
"Very reassuring to hear my car is in great shape. The team was super fast and and did great work. They were very warm and engaging, all around friendly."
"I always feel like I get Gold Level service at Midas. Brandon, the manager, is competent. He gets it done for you the first time!"
Had repairs done to my vehicle in a very timely manner. Was told about cost before work was done and contacted immediately when done
As always you did a great job thankyou!!
"Very good customer service, with a very knowledgeable staff. Would definitely recommend."
Brandon and all the employees are very helpful and the service is outstanding.
Can not put a negative number on the rating. Was charged $98.71 for a oil change with tire rotation. The tire rotation was supposed to be free. The oil change with tire rotation was advertised on tv at $49.99. Don't think I will ever be back to Midas.
Love coming here! They are very thorough when changing your oil! They really look over everything so you know your vehicle is safe. The are always very pleasant to deal with and don't push you to buy anything. I will keep coming here!!!
"INCREDIBLE SERVICE! I was traveling across the country, and to my misfortunate, had gotten a flat tire. I stepped into Midas and they took care of me immediately, with no charge! I was back on the road within 45 minutes. I could not believe it and could no"
"Does it really take 2 hours to mount/balance 4 wheels/tires, take the 4 off the vehicle and put 4 back on, then align? Hour and a half to get wheels/tires swapped on the car. Have taken most my vehicles tire for years. The time it takes to do the job is th"
"I was having a bad day and after coming to this location it suddenly was much better. Everything you can ask for from an auto repair shop this place provided. Honesty, trustworthiness, laid back, and reassuring. A lot of auto shops try to push extra sales "
Arrived early for my appointment & was greeted promptly. Waiting area was neat & clean liked having TV to watch. My specific requests were quickly resolved as well as an overall vehicle checkup a/c recent severe winter weather. The employees were having a
Excellent service from walking in, to walking out the door!
"We were making our way through Moline, Illinois headed to Iowa when my low tire pressure signal came on my car. I pulled over and filled up the tire and headed into Moline to find a tire company to check this tire. I had called several places and no one "
"Bring Ricardo back! Brandon is horrible. I reported issues and he dismissed me. He was rude and had an attitude. I received horrible service and when I reported it, he blamed me saying I need to report it at the time, which I would have if they wouldn't ha"
Great people awesome job they were a very big help
I am originally from Chicago and I took a road trip to Nevada on my way back as soon as I crossed over the border to Illinois from Iowa my alternator died my car was towed to Midas and they fixed it for me at an affordable rate I?m so thankful for you guys
Called for estimate but you want to see the car so you can tell me I need more work done that I don't want you to do. I called 3 other shops and they gave estimate over the phone. If a shop can not even estimate a simple expansion pipe replacement over the
"Went in today and had a tire situation, was having a bad day and the manager and staff gave me a warm welcome and was more than willing to help. Will definitely recommend them, "
"Been having exhaust trouble on my VW, so I had to get everything from the catalytic converter on back replaced. Called around locally to get some estimates, but ended up taking it to Midas because of a referral(my mechanic couldn't do pipe bending.) Calle"