Everything went well and fast.
Customer service from the phone call to the appointment was awesome.
Albert was extremely professional and courteous. Albert went above and beyond providing me with finance options. Today when my tire was installed Clay was very respectful and exceeded expectations. Clay explained the order of importance of taking care of my vehicle. It is rewarding to know that Albert and Clay will be honest and guide me along the way because of their professionalism I will definitely return!
Not try to sell people on a service that you are charging $41 for less than 5 minutes of work, like changing an air filter that you are also up charging for.
Steve,Dylan, Bill or whomever has been in my vehicle searching for money they took a measly $16 in quarters and they are making up all kinds of stories that try to make me look bad as though I don't know they probably didn't have any time to actually work searching for money and lottery tickets. I had 2 rolls of quarters $20 a half roll $6 1 $4 lottery ticket and a $10 I got across the river just about 45 minutes from leaving to pay for my food and I was less $16 in quarters 1 roll and a half roll were gone hidden in 2 different ways and they refuse to let me look at the camera footage
Refunded partial of my overpayment on groupon or given a store credit. It also didnt seem like the multipoint check was made until i asked for it and when i did ask they did finally provide a write up, it was weird that i had to ask though.
Staff was very friendly and got my vehicle completed in a timely manor
Leaked oil for the entire first day
Took over an hour for a oil change and didn't not know until I paid that they put in the wrong oil and would not fix it he told me to bad
I’ve normally go to the Midas in Fairview Heights and their customer service was very poor so I decided to try this location because I like Midas when it comes to the services on my car. I’m so Glad that I choice this location the Customer Service was excellent and before they started on different things that had to be done towards my car he made me very aware of what was going on and the price of my service. Awesome Customer Service
It was very good Experience and I like that
The service worker was very Professional.
Because I received the service that I came to have completed.
Quality work and friendly
As soon as i walked in i was greeted with a good morning. He got right to work on getting my oil change and tire rotation going. I was in and out in 30 to 40 min. which was greatly appreciated. Will be my new place to go.
Also they didn't check my fluids because my antifreeze was low I went back about a month later for them to check my oil and antifreeze they told me it'll be $90 just to check my antifreeze. Any other place will check your fluids for free
Everything was great. When I picked up my car they even had washed it!!!👏👏
Great people, fast and budget friendly
The tech or someone that inspected my vehicle left a massive glob of grease on the passenger fender, grease marks around the door handles on the hood from unwashed hands. Missed an exhaust leak from a failed gasket from main pipe to intermediate pipe. I was told if I got the work done be prepared to wait a while as it was an older vehicle and parts are hard to get. Yet every parts store I called has the parts in stock.Comming from a maintenance background, I found the service to be very unprofessional and Midas needs to spend some resources at this location on employee training in customer service, and proper care of customer vehicles. My experience of this visit has lost me as a potential customer for so much as an oil change Thanks
They were very thorough with how they explained things to me and even showed me what is bad verses what’s good when it came to the parts I was getting replaced. Educated me more on my vehicles. Never once did they try to over sell or push purchasing things I wasn’t ready to buy yet.
From the time that I walked in they were kind and very professional. The wait time for my car was less than an hour
I didn't notice until I got home there were no prices he did verbally give me a price. I called and asked if I could get a price quote print out he said yes. I sent my friend Margaret stram the next day to get one the rudely told her no that he told me the price. The reason the price quote was so important I came in for a check engine the van is due for emissions test the price was around $2700 we wanted to take the quote and see if she could get an extension for test to put the money together to get it fixed. Not sure I have ever got a quote without itemized pricing. Makes me wonder how honest the quote was. I have an appointment at Dobbs sat. I know they give itemized price quotes it is really a shame I used this store for years before it closed been there once sense you reopened great experience but this visit has not so good thank you for your time
The team of experts were quite friendly, supportive and professional with their experience while making me feel like a genuine customer.
Very nice and explained everything! I'll go back ..
Everything was great and I got a great deal on the oil change. I’m not from the area so chances are I won’t get my next service here.
I love going to Midas! Travis is always in a great mood & always trying to help out! He knows how important my car is & makes sure the guys knows too! I will continue to go to Midas!
Took my truck in a year ago and had axle seals bearing done and seals went out and charged labor today looked under my truck saw puddle under rear end and saw 2 bolts almost completely out
Excellent customer service..........they always service my vehicle to satisfaction
As always the staff is courteous and friendly.
Fast and easy. Great customer service.
"they do first class service, honest with integrity"
" I had a nail in my tire, plus needed to change a brake light. Stopped in to Midas and was out quick! My tire was plugged & patched, and my light changed. The price was good too!"
"Everything was done in a timely manner, Russ was excellent to deal with. Everything turned out great, again. I've had my truck repaired, and my 95 Corvette. Like working with the good people at Midas !"
I have come here a handful of times and had my youngest daughter with me while they did long extensive work on my truck. Every single time I have come they treated me like family and mafe sure the visit was as painless as possible. They even had treats for
I found the manager very helpful and went the extra mile to help. I will be back.
Personnel is always polite. Speedy service. Very pleased
Came in for an Oil Change. He said they were busy but could squeeze me in.. 2.5 hours later... Still here.. Did find 2 nails in my tires to patch up would be 30 more min.. going on an hour for that.. Hitting 3 hours and my car is STILL not ready... Counter
I pulled in after hours due to something dragging on the ground of my car and my thinking that they closed at 7pm. It was about 6:20 and the doors where locked but one guy came out and asked how he could help. I asked if they could see what was dragging o
Extremely nice helpful. Travis is a great guy! They will work with you and tell you exactly what you need.
The manager Travis is really nice and seems good with customers. I appreciate the honesty about my brakes. They were fine but you could of said otherwise. My only complaint is it seems when I get oil change it takes longer and longer. Now when I was there
I arrived for an appointment at 7:30am. I was there at 7:20am. I was told it would be a 40 minute maintenance on the air conditioning. The manager was disorganized. Other customers came in and complained about the work at the shop. Instead of a 40 minute j
"My car needed an oil change, an air filter changed, and a tire patched. Is that supposed to take five hours? I originally scheduled my appointment for 3:30 on Monday, then I called to reschedule for 9:30 the next day. I dropped my car off, waited at Sta"
Yes great workers at this location and Travis the manager is always up front and honest with you and your car. Thanks.
YOU PUT A RIGHT FRONT ( BALL JOINT CONTROL ARM ) ON THE LEFT FRONT/// COULD NOT FIGURE OUT WHY IT WOULD NOT ALIGN FIXED ELSEWHERE/NEVER A MIDAS PERSON AGAIN
"Was happy to receive quick, accurate diagnosis for a serious issue at 11 am. Parts were brought in, and my car was home by 5. I couldn't be happier. "
Great service and great pricing
"I took my 1999 grand Cherokee to Midas for aa loud exhaust. I was charged about $500 for the parts and repairs. No problem with that. Before I even left the lot, I noticed a rubbing noise. Exhaust was rubbing on drive shaft. Had to leave my vehicle overnig"
"Travis was welcoming and genuine. They built a part themselves and saved me over a hundred dollars. I went to another shop first and they told 1000 for my problem, but Midas in Collinsville fixed it for close to 300. "
Very down to earth and professional at the same time.
It took 3 days to fix my brakes. Way too long.
"I drive 40,000 miles per year and get oil changes/tire rotations exclusively from Midas. i feel that the service has been very good from the guys there. However, I've had some issues with additional unexpected costs. Often I am asked for the tire balance"
always first class honest work
"i brought my car in about 1045am,,i asked if the brakes could be done by 1pm b/c the car needed to be done by then,,the midas worker said yes it could be done by then. I said for sure b/c if not then i would need to go sumwhere else..so i awaited a call,,i"
Professional establishment. Ron Farley is a wonderful mechanic. I give the place 5 stars and would recommend them to anyone.
"I have been a customer for 6 years, same location for oil changes. I schedule appointments each time. Last few spots, I have waited 2* hours for a standard oil change. The wait time needs improved for appointment customers, the bathroom is scary dirty and "
Everyone was very friendly and patient with me. The service was great and I will definitely be coming back!
I thought it would be a good idea to come in early with an appt. but the techs were late getting in so I had a longer than expected wait.
"Was able to get me in fast, diagnose the problem and fix it the same day. Very professional."
Scot and his team took care of me when I had a bad experience at another Midas location. My oil pan gasket was replace at a different Midas location just under 2 months ago and when I went back to that location to inform them that it was still leaking they
all was good...everyone professional. Great prices!
My daughter and I were traveling from Oklahoma to Indiana for Thanksgiving. My low tire light came on so I pulled into Midas in Collinsville and the young gentleman there took my vehicle and aired up all my tires and made sure it was safe for my daughter
"You did what I needed and in a timely manner, that is all I can ask for. Also the folks there were nice to work with. "
"Excellent service, friendly and helpful staff. Would recommend anyone to go there."
Midas does good work. However I always feel cheated by the 10-12% shop supply fee. I am a regular customer and have not paid less than $28 for a repair visit ......so far this year I have spent over $100 for shop supplies. They must make a fortune off th
muffler & steering / shift indicator repairClifford Stone Jr was outstanding
"I have had a lot of work done here, and very satisfied with work performed. However I feel ripped off by the 10 percent shop supply fee they charge. There is no way they can use $30 in shop supplies on repairs. This seems to be an automatic charge based o"
The only complaint I have is that who ever typed in my mileage added one hundred thousand miles and put my car as burgundy instead of red. I have called and hope this problem is resolved.
Their customer service went above and beyond I really appreciate those guys I have mechanics for my cars for life
Service and speed could not have been better! Very nice!
"I am very pleased with the service I recently received from Midas. Having a vehicle with hardly no maintenance nor repairs I was saved by the shop manager and his team. "" Bravo "" and thank you all for helping me with this new fresh start and chapter in my "
I was so impressed with the excellent customer service that I received at the Collinsville Location.I have always gone to one of your competitors but not any longer. Tony and his staff was great and I was so impressed with the complete thoroughness and the
"Walked in and asked how long it would be for an oil change, and they told me 45 mins - an hour. Okay great. Walked to a nearby restaurant to get lunch and came back. Ate my lunch and waited in the waiting room as my car was serviced. About 1 hour and 15 mi"
"excellent service, professional and friendly. "
I had my oil changed at the Midas in Collinsville. I called ahead to make an appointment. I was received at my exact appointment time with no waiting. The employees are very professional and kind. I referred a friend who purchased new tires and had the s
"This is in reference to the Collinsville, IL location.Rescheduled today for 10:30. Was there on time. She asked if I was going to wait for the car. I told her I would. They took another car that came in after I did. Then they told me that they thought"
"I recently received a oil change from the Midas in Collinsville, IL located at 1065 Collinsville Crossing Blvd. I found the staff at this location to be extremely friendly and knowledgable in their field. I've been getting my oil and tires maintenanced the"