train employees to listen to customers to avoid dissatisfied customers. if they would have listened to me about a freon leak there would have been no problem.but they didnt listen so i and my wife were stuck on the highway comming home with no ac in 96 degree heat
Amazibg crew honestly the best i have run into
They did exactly what they said they were going to do. They also finished at the time they said they would be done by and even apologized for taking the time they took.
I had the morning off on jury duty, with possible PM duty required...I called before 8:00a and Midas got me in. I received my quotation by 9:15a and work was done before 11:00a, which I needed work done by in case I had to go to jury duty after lunch. Midas repaired my exhaust system and replaced a wheel bearing in plenty of time. Quality work, reasonably priced.
Savana was such a pleasure to deal with over the phone and in person.
Communication was on point. What I didn’t understand it was explained to me. I appreciate that a lot. I’m very happy with the sound of my Chevy now. Thank you all.
Midas is the one auto-related business that I have found to truly honor their warranties. There have been times when I have not inquired at all about if something was covered, where the manager let me know that I was still under warranty. At this appointment, the manager had physically printed my past history of visits to thoroughly review and ensure that he was not missing anything that would still be covered. I truly appreciate the ethical standards at this location.
I traveled from Mt. Greenwood to Bradley Illinois because I have absolute confidence in this team. The quality of their craft has never disappointed me.
Being able to schedule the appointment online and knowing the warranty that most services provide.
Long time customer. Have always received quality service and very competitive pricing for the services.
The staff is very friendly and accommodating. They seem very knowable
A very productive visit. I got all I wanted/needed done and mor! It was a little pricey! Great people to work with!
Price was a little higher than I expected
Got vehicle in same day for work - very professional female that scheduled my appointment - very detailed on what work needs to be performed soon on vehicle due to the mileage with estimate.
Easy to schedule, fast , friendly, professional service.
Friendly, efficient, clean
My experience was great! The entire staff was really pleasant and scott went above and beyond! Thank you!
I have been getting my car serviced at Midas for 3 years. They always make sure that I am satisfied with my services and fully understand the services that are done. I always feel welcomed when I arrive to a Midas location.
Went to three other shops, two wanted a inspection fee up to 160.00. Decided to try Midas spoke to them about two issues we were having. They asked to put the car on the rack, I was surprised. It took them less than 5 minutes to find the cause of our problems. A hour later all of our issues were taken care of. By the way, not once did they want an inspection charge. Folks this is true customer service, with people that is happy to help you. The employees at this shop love doing their job, it has been several years since I have had this AAA service from anyone!Midas of Bourbonnais you made a new friend and customer. God Bless!
It was easy and quick. Got in and out no problem.
Appointment was for the next morning and I came to drop off vehicle night before and they were able to complete the project the same day, saving me time the following morning.
Jim was fantastic. And very honest, upfront and respectful.
Jim did excellent job on the exhaust and the transmission pan replacement it was done with great details i have a collection of cars that when work needed i will send to Midas.
Friendly staff, clean waiting room, they got me in right away without an appointment
The employees were very nice and welcoming. They knew exactly what I wanted and got me an estimate fast! They did fast and amazing work and used high quality products!
Jim and savanna were terrific and professional!
Service and communication were impactable.
My experience was exactly what I expected.
Highly Satisfied with my Midas in Bradley Illinois! If I could I would give that Midas a 10 + Jim at the front desk is very knowledgeable, courteous, really cares about his customers and straight shooter about prices! Also the tech that worked on our car took the time to show me the problem issues and he also very knowledgeable and courteous! Highly satisfied with our experience there and will now switch to going to Midas in Bradley Illinois for all our automotive needs! We can’t thank them enough! Kelly and Rob
Excellent customer service from Savannah.
Explained problem and options as part not available Provided excellent option!!!!!!!!
Great visit from start to finish. Jim got me an appointment quickly and he and his team had my exhaust fixed quickly
Accurate, professional,honest.
Good communication and prompt service
The manager went out of his way to educate me on my vehicle and work with me when I had problems with my credit card because it was expired.
We were able to come in the same day to fix our muffler. It was a truly wonderful experience.
Both the person that greeted me and explained the services with the coupon and the Mechanic that completed the oil change were very pleasant to chat with.
I appreciated the staff, showing me what the issue was, and what they would do to correct it.
The Price was WAY too much than it should have been. Told me that my Oil Cooler was Leaking but it would have been Nice to Clean Off the Oil that was Spilled Apparently doing the OIl change and let me see because I Cleaned my Engine when I picked it up and I haven't Seen a Drop from the Oil Cooler or the area around it. At least that's what I do at My Shop. I just don't have an Alignment Rack that's why I Jobbed this Vehicle out but don't think I'll use Midas Next time. Midas Used to be a Trusted Name and Brand but Not Anymore!
My oil change costed more than what it typically is at a different Midas location. It may just be that different locations have different prices.
I actually worked at the store 15 years ago and I know how they operate and not pushy for up sale. The mechanic answered my questions and was very polite and helpful
Friendly staff got me in right away and took great care of me and my car.
Very accommodating, communicated well, delivered quality repairs.
Friendly staff, honest, and reliable
Great , customer service. As a women I could feel intimated by going to get my car serviced. At Midas I am treated with respect and honesty.I never feel taken advantage of.
Friendly, knowledgeable, explained things very satisfied thank you Midas 😊
"Was given a quote for work that needed to be done. Authorized them to proceed. None of the quoted work was done. Was supposed to have ceramic pads installed, they were not. Cost $900* and had to have another shop correct midas work."
I love their work and the vibe that is there.
The manager is awesome. The best service I ever experienced . Go here to get your car serviced.
Love this place. Very awesome and clean space. Love the customer service.
Good service there and they always treat me right!
"Charles, is a tremendous asset to Midas. He is the reason I keep coming back. He makes the Midas in Bradley, Illinois run like a well oiled machine. Customer service is hard to come by now of days. I recommend to all my friends to take their cars there. He"
Like always!! Excellent!!
I sat across the way in the five guys seating area as they worked on my Jeep. They had it in there for about 15 to 20 mins. for my oil change and exhaust look at. However they said they inspected and lubed the brakes that was asked by your company in an e
Service was great and pricing was affordable
They are steadfast at getting the work done and done correctly. They are very knowledgeable regarding my car..
As always the staff here is AMAZING. I'm a woman and nobody talks down to me. I moved pretty far away but I kept my doctors in the area. So I keep coming back here because of the service and staff.
Did a great job with finding out a short in turn signal and in-take valve leaking. Oil change got done!
"Over 2,000 for a simple wheel alignment dude in there about dumber then a box of rocks "
Without a doubt Midas is the most trustworthy for my vehicle!
I was completely satisfied. My vehicle was finished more than an hour sooner than promised.
"I was traveling pulled off Bourbonnais, heard a loud noise in tire. Found a Midas.they ck it out for me, I?m sure they knew I was worried . Very nice man named Charles Badger helped me. Found out it was a loose tire. They tightened for me and I was on my "
It was ok, way overpriced!
Always so nice and never wait long!
Always professional and knowledgeable!
Great job done on time.will be back for service on my car again.
"I LOVE Midas Bourbonnais. They have the best, most consistent service I've ever had!Very friendly staff answer any and all questions I may have.I'm pleased to offer my highest possible recommendation!"
Always fast and great people my go to place
"Thorough inspection, great advice and service!"
"Always great, honest, and accurate service."
"Wonderful, super friendly and quick! "
"Thank you Charles, Jim, and Matt and the whole Midas crew. This is the only place that I have taken my vehicles for many years. Fast, honest, and the only place that I trust ...Only place that I recommend to my family and friends. "
"Always great, quick, and accurate service. What they quote you is what you pay, no surprises."
I've taken my last 4 cars to Midas and they never try to oversell me. I dont know much about cars and just like their promise states on the wall...they tell you what is needed now and repairs upon the horizon...
"Very good service, estimate and time to complete were right on the money."
"I love the Bradley Midas! They?re always super kind, patient, thorough and quick! I always leave feeling safe knowing that my vehicle has been serviced well and with an idea of what?s needed at my next visit. They always answer all of my questions and expl"
Couldn't be happier with the service and staff at Midas. Always a great job and the best prices!
The staff here is great, very professional. It's nice to be able to take my car in for an oil change and have all the fluids checked, wipers checked, tires rotated and brakes checked all for the cost of an oil change.
Full service shop very helpful.
The people I've talked to a great, and Pleasant to talk to. The price was reasonable.
I really like this Midas. I've been a customer here for several years and have never had a problem.
Excellent Service! Mechanics worked with me on discovering the problems with my car. They were able to get me in that same day to start the repairs. Extremely informative and honest customer service rep. Greatly appreciated!
"very good service, would recommend"
Will never go there again
I have been going to Midas for over 30years and this is the 1st time I had to pay twice for a service they performed incorrectly! I will not be going back or recommending that anyone go there! I am very disappointed!
Excellent service. Very quick.
Great service alignment was done very well!
"Ray is awesome. Not only did he come to my rescue when he saw I was having car troubles, he helped push my car to a safe place! He diagnosed my issue, showed me exactly what was wrong, and gave me options. Mike found the part, which is no easy task as m"
"Quick, Professional, and courteous service every time that keeps me coming back! Truly 5 star service"
"I'm not totally convinced of this shop. I've had several problems in the past, many of them real issues I have researched. I find this shop charges a LOT for parts. A few examples being wheel speed sensors alone at 91$ and 141$ when I can get the sensor al"
"did great work, quickly, have always liked Midas as they treat you well and they do quality work, have no problems with Midas in the 25 years we've been taking our vehicles there."
great service at great prices!!! thank you guys!!
great shop!! great guys working there!
"As I traveled from Ohio to Chicago on Friday 9/9, the change oil notice came on in my car. I had time Saturday morning to go to the local Midas to get a routine oil change. The invoice says they changed the filter as well. Okay. Last night after my 5 1/2 h"
"I took my 2003 Ford Sport Trac to Midas to check the shocks, I had purchased them from Midas in 2009 and they had a lifetime warranty on them. Gale looked at them and told me they need to be replaced. He also pointed out some worked I had done a couple mon"
Took a truck to Steve and Gail at Bradley Midas. It took four days to get rubber bushings for the truck. After multiple calls within the four day period with multiple due dates. We finally got the truck back from Midas. We noticed the invoice was $64 overc
15 hours and 5 visits no resolution. I spent a total of 750 dollars and still have the original problem as I did on the first visit.