Have been using this facility for a couple of years and always have had excellent service. Have even sent several people for service there.
Great service, and done on a timely fashion .
I was satisfied with my vehicle repairs… I was a faithful customer of BigO for many years, but recently they have taken me for my hard earned money, and the repairs, well let me just say,”What Repairs were done.” Thank you again for taking care of my precious vehicle 🚗
Customer service was great!
I could afford using their service. Richard offered me an estimate that was reasonable. I will definitely use their service again.
Quick, friendly, and professional
The overall service knowledge helps me as a customer to make informed decisions
I have my car serviced there all the time. I feel that I can trust their recommendation on what I need done.
The techs got to work immediately on my car and gave me regular updates, providing a summary of what's wrong and a phone call of what was ultimately wrong with the engine. They even gave me a discount based on what the tow truck driver thought was wrong. They also let me keep the car in their lot until I figured out what to do with it.
The staff is extremely friendly, knowledgeable and makes you feel like family.
It was done very efficiently. We also had just had another car seviced a month ago and we were very satisfied with that also.
Customer service was fantastic. Did a complete and thorough job. Communication about how long I would wait was appreciated. They were prompt with my appointment.
Midas does not offer a waiting area for customers to wait until they service your vehicle. But other than that they had a great customer service. And Midas explained everything my vehicle needed for Service.
Customer service was excellent, friendliness of the staff was outstanding and value received was very good.
I hit a pothole, flattened a tire, had to be towed to Midas on a Friday afternoon, and Herman stayed after 5:00 PM to receive our car. He was kind, courteous and respectful. He put our car in an empty bay for overnight safety, explained that the tire would have to be ordered on Monday, and kept me informed of the progress.
High and Excellent Customer service
In a pinch, I randomly called a nearby mechanic shop who pointed me to this Midas location. The fellow who worked with me got me in at the last minute and di a look over of the car I was buying. I just needed a second pair of eyes to make sure I wasn't going to buy a lemon. The team did it, got me what I needed and was fantastic.
Few places that clearly advertise the wheel alignment service. The only thing I wash I could see, is what adjustments were made. The numbers on the alignment .Not sure if it shows on the receipt
The employees were nice, knowledgeable, patient with my questions and highly efficient.
Fast service, no waiting, very thorough
Then crew and management were great. Service was quick and comprehensive. Facilities were clean and organized. Would absolutely return again.
This was an emergency service had to have my car towed for service. The associates were courteous and friendly, fixed my car quickly reassured me I did the right thing
Having to g back for a recheck
Professional mechanics performed the inspection, the time the inspection took was long enough to do a thorough inspection, I made an appointment and my appointment time was honored (I didn't have to wait for other cars that came in), the inspection point app was clear and easy to understand, the price of the inspection was reasonable for what was done, price compares to other service providers.
The honesty and integrity of the specialist I worked with. The transparency regarding costs. The speed in which they got the work done. And the value.
They were extremely good at explaining everything to us
Great customer service experience. Professional, knowledgeable and friendly.
Mr.Richard was awesome! He paid attention to detail! 💪🏼
Great location, friendly staff, amazing service
Because the last two time I’ve come in, it has take about double the time they gave me for the work to be done!
The price was higher than my last visit. Even with the coupon I paid more than where I usually go. Even though I was satisfied overall the price makes me not come back
The sales associates were very helpful and friendly.
Everything from making the appointment to dropping my car off and the aftercare has been nothing. Short of amazing. Highly recommend to anyone who needs work done
Excellent communication on services provided.
Everyone is amazing and helped me tremendously. I take all four of my cars there
Great service and was able to purchase the tires I was looking for at a good price.
The attend was very friendly and my vehicle was served faster than I expected great place !!
I really appreciate the willingness to listen and understand my concerns. Herman is always willing to do whatever is needed to get the job done and and ensure that it is done right. Jon, who worked on the last vehicle I brought in, identified an issue that another mechanic caused, and Herman worked with me to get it resolved. This shop is amazing, and I will continue to bring my cars here in the future.
Very pleasant courteous informed experience.
My pickup truck just quit running while I was in drive thru fast food restaurant. When I called AAA, they asked me where wanted to go and gave me three choices. I just picked mitis because I didn’t know the other two. So I dropped my keys in their mailbox and came back the next morning to explain and Richard was there, and he said he get to it as soon as he could and everything would be fine and he would let me know. He did they were very quick about it. I’m not sure exactly what they did. I don’t even care all I know is it runs excellent and I was just so happy that they could fix it so quickly. I also had a rumbling sound like something was loose underneath and I asked him if he could please look at that because it was driving me crazy and after he had told me how much it was for the fuel pump, or whatever it was, he said he fixed that rumble for me with no extra charge. I am a very happy girl. I took that pick up on the highway the next day and let it rip. I will be taking my van. I have a Toyota sienna that is my work van, so I’ll be taking it there next week because it has problems , they were really sweet.
Customer service was great
I called about a noise coming from the right front of the car and a shaking of the steering wheel when the brakes were applied. They took it in and found the rotors on the front needed work, and new brakes, the rear brakes needed replacing, and some parts needed replacing in the front end. I could tell a difference for the better when I drove it off the lot. Very satisfied.
They always do good work.
Great service and friendly associates. All I would say is get some chairs for the waiting room.
I have been using Midas for servicing on my vehicle for a while. We recently moved back to California from another state however the Commiment and Employee Attitude and Quality of work is the reason I continue to come back.
Richard and his brother go out of their way to help their customers.
Great overall customer service.
Future services on my older Camry was well-explained so that I can prepare for more expensive, highly recommended maintenance.
Quick easy friendly fast awesome guys no need to wait they get the job done right
They got me right in without having an appointment
Entire experience was easy, understanding and friendly. The technician explain what i need and gave me all the options available at my convenience. Will highly recommend to anyone!
Herman has great customer services and great giving details information to whats going on with the cars
They guys up front were amazing!
Richard made my initial appointment and checked me out. Very friendly, explained things and was very helpful!
Rich, Hermin, mechanics are awesome, friendly, efficient
Midas Member discussed what was to be performed on my vehicle in detail. I agreed
Herman, the new co-owner was beyond courteous, well versed on tire and brake service and went out of his way to provide me with exceptional service. I asked him to check and see if I needed brake repair, as a precaution. When I picked up and paid for my tires, he assured me that my brakes were in good shape. In other words, he saved me money.I have been a longtime customer of this Midas dealership and will continue to return for any related services.
They always go above and beyond. They always check for g anything else is wrong and if it is they give you an estimate but never push you to fix right away.
Managers thoroughly explained the services that were needed
Good place to do an oil change. They are fast and quick. To be honest with you I been going here for a good time now. One of the main reasons I love is the customer service is good and they check everything to see if there anything wrong with your car. Most places don't do that.
I really enjoyed how they made sure that they checked everything in the car beside what I initially brought it in for. As well they were very descriptive with what was wrong with my car helped me better understand
The employees were honest and upfront
Great customer service and the owner Herman took care of my situation right away
Great customer service, quick completion
Always great service. Richard from northern Modesto, thank you 😊.
I am a 10 year plus customer at this location and have always been more than satisfied with service and the staff. I have had multiple services performed over the years and will continue to return.
Always friendly service, I take both my cars there for all oil changes and tire rotations, mainly because if the friendly service.
Everything was done quickly, I was kept informed
I appreciate the honesty and transparency of Herman. He explained to me step by step what has been done to my car. Very thorough, very professional
Think the price little to hight and time it took to get my vehicle back!
Communication was great. Pricing was transparent. Nothing more you can ask for
Richard and staff took care of all our needs. More over took the time to answer any question we had. Showed us the difference of part. It was a good experience with the car. Thanks to all for your help.
they told me what was really going on that neede to be fix and how much they work with me on the price than you
They honored the discount coupon I had for an oil change. Since I could not leave my vehicle there to get it serviced they tended to it right away. This was a huge plus for me because of my disability and the inclement weather. My vehicle was serviced pretty quickly, and I was out of there very satisfied. Great service, thank you very much.
They are always pleasant and friendly. I always feel that I can trust them since I am elderly.
It took 4 hours to change 4 tires and do an alignment I could of done it faster in my garage with a tire bar a lug wrench and a tape measure
Staff was extremely friendly and helpful.
I’m a returning customer because of the great customer service and knowledgeable staff
Very easy to setup an appointment, as well as drop off vehicle. Communication during the process was great, they explained what needed to be done and got it all fixed in a timely manner.
The customer service was great. They made all arrangements with my insurance carrier so it was stress free on me. Also they kept me informed on everything that was going on with my car. Communication was wonderful
Not my first visit. Have used this location for a few years.
Sales associate was very friendly, I did not have to wait long before My car was in the service bay, the service tech took care in not damaging My car, and had no problem driving it, as my car has hand controls for disable driver.
"Carlos, Richard and Herman are great. They always take care of my little kia. The mechanics are great also. This is the only place I trust with my car ????"
"My power steering quit on me and I had to take it in only to find out that I had some serious issues with my car, they explained everything to me and I will definitely be going back for future visits"
I have been taking our business vehicle to Midas for several years for our 45 day service. These past few years we have been dealing with HERMAN who is fantastic. He goes above and beyond when it comes to customer service and satisfaction. He actually s
"Excellent service. Customer friendly and very informative of what they will be doing. Had an oil change, spark plugs & gaskets replaced on my 2015 Ford Explorer. "
"Needed a tire rotation and found my new Mechanic. Great Customer Service, I was in and out, and they have the best prices I've seen in town!! Thank you guys :) "
My experience with them has always been great. They are honest and do not try to do something that you don?t need. Always pleasant and personable.Have been going there for several years.
Excellent excellent. Won't go any place else.
great work great people will return for my car needs thanks guys
I wanted to put no stars so this one star does not count because it wouldn't let me post without it . I wish I could reveal all the sick disgusting details of my experience and denied ability to contact owner multiple times just to make problem go away . M
Excellent customer service
Had a pleasant experience. They were able to get my vehicle done on time even though they were understaffed.
Mechanics are very good at this place. They checked my car and found a bad relay. I have my car back and it is running great.
I was completely ripped off by the staff at the McHenry-Modesto store. I took my car in on 4/29/20 and asked them to look at my transmission and give me an estimate for repairs. They said they would have to drain the fluid to check and diagnose my transmi
Very good customer service.
Got me in early. Finished up my oil change. Decent price. Will definitely return
Midas always takes care of everything I need. The staff there are very knowledgeable and always helpful.
They discovered that the tire sensor was defective. Great professional service.
Excellent service. Although there's a Kia dealership near it I prefer this midas because of it's no pressure and transparent services approach.
Very professional and did a great service on my car.
Fast service and very professional. They did a great job on the repair.
Awesome service and very friendly .
I give the 5 star rating!
"I been taking my truck to Midas for repairs and I love it , they always do a great job and we are always satisfied , very friendly people and great service. This is my forever place for repairs on my truck."
"Thank you very much for a very efficient positive visit, very satisfied."
Good customer service , honest and excellent job performed
Very nice customer service .
All the shop did was a oil change and safety check this time . The shop and people have been very professional and the work is done on time so I will be back again .
"Great service and reasonable prices, friendly service."
Carlos always exudes excellent customer service.
"This shop is totally 100% dependable, honest & efficient. Thank you guys "
Very quick and thorough polite and friendly
FYI: I am in Texas and no longer in California!! Thank you for your help with my car! DCD
"Clean, courteous, and on time."
Awesome shop and great mechanics
My wife took her car in they fixed it with a discount then I took my jeep in was thinking id have to leave my jeep there for a few days but they came out and fixed it in 5 minutes and didn't charge me for it. The manager is the most honest person i ha
"Midas is rhe BEST!!! Nicole, Chuck, Carlos and the rest of them treat their customers with dignity and respect. And, they know your car. Thank you Midas!!!"
"Not professional, acted like they did not want to do the job! Left glove box open with paper work on the passenger seat, forgot to put the wheel lock key back in glove box! I had to return after I got home to go back and get it !! "
"This is to shop owner: I had been bringing my old t.camry, few yrs. ago with Gary and Mike. Now I have you and a new car, and I am very upset that Albert? (name) sold me a filter for $29.95 that I did not need! After looking at the chart you have posted"
John Barnard was extremely pleased with the above service.
Midas is really fast and honest. The people that work there make you feel comfortable and are very friendly. I will keep going there.
"Don?t even know what they did or if they did anything, I know they didn?t rotate the tires or check the brakes like they said, they got the inside of my car dirty with grease on the headliner, I question if any of the work they said they did got done. Now "
Been a great customer for for several years until Aug. 2018 a Midas employee charged twice for tires. !st charge $692.00 which should have been taken off but Midas employee decided to credit it back. The 2nd charge was correct $442.00. Midas uses Synchrony
"This is my second time using this specific location. Both times I?ve been there things like my radio presets, automatic headlight settings, etc have been changed when I got my car back. Minor things so I let it go last time and came back. This time they tr"
I went in for an oil change and just a visual inspection of a leak I had. Had I not come into Midas I would?ve never known my transmission was leaking transmission fluid. I thought I was looking at some car repairs I couldn?t afford but one of them men who
Awesome customer service. Quick and through.
Parts were not ordered in a timely fashion. Had to wait a whole extra day for work to be completed. Poor customer support.
Needed Brakes and Air conditioning work.All done in an afternoon and working well the First Time.Very friendly and easy to work with! I'll be back for other auto needs!
The mechanics there were really quick got it done I have really professional depression was a little high but thats what it is when you have
my job was done and so far I am satisfied
Great customer service. They took care of me and answered all my quetions I had. Helped me understand what was wrong and what things meant when they were explaining it to me
"Nicole and Chuck are GREAT!!! And, so are the technicians... all are recommended by AAA."
Great service. They explained what was wrong and did not tried to change my brakes just because I thought that was the problem.
Comfortable environment and a helping crew.
The people there are very friendly and they are fast.
"Midas is great ! Customer service is awesome. They explain everything to us in plain English. Speedy service, reasonable prices.Will go back. Thanks, Kathy"
Midas has performed mechanical work on my 96 Ranger pickup from time to time and I have always been pleased with the work they have done.
"Love taking my GMC to Midas they alway do a great job , and very friendly."
Been here a few times now. Every time I have received the best of service. Would recommend to everyone.
The guys at Midas help with the exhaust bracket that had a spot weld come undone
Got me down the road fast since I was leaving the state
Everything about this location is TOP NOTCH! I gauge a business by the first point of contact. In this case the front office rep. From the moment she said hello, I felt like our business was not only valued but appreciated too. It was then that I made an executive choice and chose this place as our new location for repairs. My husband owns a Wholesale Biz and I make the calls among other job related duties. Service was done early and beyond what was expected. Great Job Guys...
Great team and manager coming back
Paid $120 for a diagnostic and was told I needed to replace my master air flow sensor so my check engine light would go off. Paid a total of $500 and my check engine light came back on 3 days later. Contacted Midas and was told it would be another $250 to
I was on the return leg of an east coast to California road trip and I developed a bad front wheel bearing. I called them at noon and they fit me in to their schedule and had me back on the road by 3:30. Absolutely first class. Thank you!
They always do a great job Oil change / tire rotation
Never received rebate I applied for. Called rebate number two times. Both times they told me it was in the mail. Apologized for lateness of over ten weeks. Called the McHenry Ave. store manager/franchise owner said he could only e-mail a inquiry about
My service was rushed to allow me to meet my business obligations.
"Before taking my car in I was frustrated with this Midas location because I thought they had not fixed a recurring issue during a previous job. Turns out it was a separate problem with my car. Despite being short staffed and very busy, they worked on my ca"
"I had new belts put on my Honda at some other shop and they did a lousy job the belts would sqeak every time I started the car, so I stopped by Midas on the way home from work so they can fix my problem I explained what was going on with my car and they "
"Great service,great people!!"
Kinda overpriced but the service was good to my knowledge.
"I always get good service,My wife and both get good service"
"I went there to change my car's oil but the Guy I mean older gentlemen there doesn't know what customer service means, he was rude and disrespectful even he misspelled my name I asked him could you fix it please he refused, I will never go to this place "
Good work. Also very personable and friendly.
I called in early Friday morning and explained my suspension problem. I was told to bring my car on in and they would check it out and give me a call. L let them know I needed my car by 500. I was given a ride back to my job. My car was ready before 500. G
My AC works great thanks Kevin I like your attitude and crew even though the price is a bit high I understand you run a business and nothing is free in life but I'm happy with all the work you all do on my ford truck and Nissan Altima I'll be back again th
MIDAS in 3833 McHenry, great service! Kevin and the team are awesome
Fantastic. In and out! Will go to again for sure!
Great shop and great service!
I recently moved to Modesto and didn't know anybody so I couldn't get a recommendation for a mechanic. My car died I brought it to Midas. the diagnostic didn't show anything but they figured out it was a part of the fuel pump. They replaced it but 2 day
Midas performed a quick and professional inspection.
"Mike went above and beyond in dealing with the Check Engine message that appeared while I was traveling. By calling his friend Dan at dealer's shop, he arranged for MUCH less expensive repair that got me all the way home with no further problems. "
Simple Brake job - overcharged for unnecessary work. Rip off! The, the hubcap fell off of the wheel they were working on
They serviced my car and told me exactly what was wrong and what was needed immediately and charged me accordingly. Plus they worked with me on my crazy credit card. The owner Gary drove and took me home with very pleasant conversation. Mike the mechanic w