Sam was super friendly and helpful. He was able to answer all the questions I had pertaining to my car. He gave me updates on timing and apologized for the busy day. Alberto was super helpful and friendly as well. He checked me and got me set up with my Groupon. Also, the labor mechanic who did my oil change was very knowledgeable about my car and its needs. I look forward to having future work with you all at Midas! I appreciate Midas’s cool, informative and fun staff! Thank you all!
Made an appointment for an oil change and called if if I could arrive earlier and they told me no problem. They completed the oil change and walked me through some additional services they recommend without being pushy or rude. Although I did not complete any of the additional services, will definitely do it for the next time.
All of the gentlemen working were very professional and helpful. Midas will always be the first place I take my car for service.
Everyone was great and so was the entire experience.
It was a great experience I was informed of all the actions to take and recommendations an excellent service. All my next services will be in the same place
Desde que llegue a MIDAS , Chula Vista,CA Alberto fue muy amable, me explico que le hiban hacer a mi carro.Cambio de aceite,cambio de filtro, revision de rutina. Excellent servicio. 👍🏼
Sam. Sam one of the store managers was fantastic. Went out of his way to help me and explain exactly what was wrong with the car. He was very knowledgeable and kind. This store is in great hands with him. Will for sure recommend to my family and friends. I will definitely be returning for any future needs for my car.
I purchased the groupon coupon. The day of service. I told Sam I was going on a 13 hour trip the next day. He was booked the whole day, but he was able to fit me in. Sam said he would not feel comfortable unless my car was serviced before my trip. I told him Thank You, but he has no idea how much that meant to me. I was going to a funeral that my 24yr old niece had committed suicide. To Sam and Steve. Thank you for your great customer service and being so kind. You had no idea what's going on in some people's lives and you took the time to fit me in.
Best customer service Very knowledgeable Front desk havethe best attention to the customer really good service
Great customer service & price matching!!
Service and pricing were great compared to dealer pricing and servicing.
Best service ever I had on automotive service Quality products And the best customer service The mechanics are ver knowledgeable And front staff is amazing Thanks for everything
I highly recommend midas chula vista Stephen has the best customer service in the area And they are very knowledgeable Thanks for everything
The job was fantastic and meet my expectation
el trato al cliente. fue muy servicial y amable.
easy of scheduling fast service great customer service and great prices quality work
Service was good came in with no appointment but did call ahead of time took a little longer then expected but I understand the oil filter was not there wish I could of gotten a call just to let me know but I called so no biggie, a basic check was wasn't done and my vehicle has 13 k miles and on the oil sticker reminder says to change at 133k which I understand was a mistake but other then that good service
Assistance is available right away. Friendly staff ensuring attendance to needs. Questions answered quickly. Time of service was as expected. Recommendations shared.
They forgot to put the fuel pressure cap back on, so they ordered a new one. Otherwise they did a good job. Stephen and Emily are very good with customer service, and the mechanics are very nice and knowledgeable. I would take our truck back to the same place.
Price and speed of services rendered
all the attention they gave me
My experience was unorganized, unprofessional, and a lot of miscommunication. I want my bill deducted in order for me to continue future experiences with Midas!
Friendly associate with good recommendation's. No pressure to purchase more then I could afford. Worked hard to give me the best deal. The car handles much better with the new shocks. Lifetime warranty brought me in to check the prices and the associate sold me.
Alberto and his staff are friendly and upfront. They fix what you ask but also give you recommendations and pricing of other issues discovered during their inspection.
Stephen Razo should be fired. He is incompetent and unprofessional. He overcharged me for a repair that was never done and did not explain the pricing of the actual parts that I would be receiving. He is more of a slimy salesman than a reliable mechanic that cares about customer retention.
I called and asked if the shop provided specific service and was told yes. I asked if I could bring it in that morning and was told yes I could. Staff was friendly and informative during the inspection it was revealed that my oil pan gasket was starting to leak. Shop performed a front brake job and oil pan gasket replacement. Shop even helped me out with a price that I could afford. I will be returning for future service.
Very good service overall!!! Thanks!!
Overall great customer service from check in to check out went above and beyond to help and explain services
On the contrary I was extremely satisfied with my visit. They were extremely clear with pricing and super clean
I was tested extremely well and helped with very fast. Loved that I didn’t have to wait long to be helped or my car to get serviced. Reasonable amount of time for a last minute stop I needed
proffesional and orginized
Financing was not throughly explained. There was no lying involved but there was half truths. Not I’m stuck with a loan I won’t be able to pay in the 110 days at 160% interest which is insane and was not communicated to me while everything was going on. Loan stuff was done when the work was almost done so there was no conversation to see if I could pay 2,500 in the next 100 days.
The branch manager Roberto was very helpful in explaining what needs to be done with my vehicle. He is very knowledgeable and thorough in explaining the process. An asset to Midas company.
Aside from friendly staff, manager was very helpful and willing to work with you to help fix the issue(s) regarding your vehicle!
Associates were very nice did there job to perfection and made sure my car got exactly what it needed I was very satisfied with my overall experience
Good customer service. I trust their work. They did a good job. Extremely satisfied with the oil change and my new four tire installation.
Fui solo por revisión mecánica y me presionaron para comprar llantas , me cobraron la revisión y no me sirvió le pusieron ,no paso . Solo ganaron ellos y me presionaron para comprar llantas
I had taken it to another shop prior. Quoted me something completely different than what it needed. These guys fix it for half the price
Javier was professional and courtesy. Because of his service I will be returning. The Service Department was fast and efficient. All services were appreciated.
I never get confirmation on appointments I make online.
Alberto was friendly and helped with all the issues with my truck. Also ended up having another issue and his team was quick to help and get it fixed. Getting me on the road fast
Alberto and staff were very professional.
I get credit , and fast service.
When parts are provided by the customer to fix a critical issue with their car, they shouldn’t be overcharged and then discover a new issue shortly after leaving. Like needing to repair front brake pads after replacing a rear rotor and break pads
The manager took me in with out an appointment diagnosed my car let me know what was wrong with my car.And the best solution for repairing my car.
Service was great, job was done on time. I just thought the $172 hourly rate was a bit high
Better detail on pricing, felt like i was overcharged for an oil change. The tire rotation i payed for was no done, had to go back and ask for the service which i was charged for.
The service was provided in a satisfying amount of time following the diagnostic performed. The cost was higher than expected even with the discount provided.
The associate Alberto was welcoming and friendly and clearly communicated what to expect and what was needed. Everything was finished in a timely manner for a fair price.
They have Excellent Services! Very Professional! Honest! Good Communication! Definitely will be back for future maintenance.
The whole process from scheduling an appointment to the service was quick and easy. The guy at the front desk was super nice and very helpful.
Un trato muy amable y un buen trabajo
Very nice price for the parts but, not satisfied on the labor (to much)
It didn't take long to do anything everything was done efficiently and quickly
Great service fast and efficient
I scheduled a vehicle inspection, on arrival I was told it was a two hour wait. We rescheduled for next day and the associate said they would only charge me $29.99 for both Uber and Lyft inspection instead of individually for the reschedule. When I arrive next day, the gentlemen there said he wouldn’t honor that even though it was in my notes for my appointment. Then, I get home and realize in my inspection forms they wrote the wrong license plate numbers. When I called to inform them, they said I’d need to pay again for another inspection form.
Friendly and service was great.
The professionalism of the staff.
Albert was very professional and took the time to explain all to me
Atención profesional, servicio excepcional, precio justo y rapidez con calidad. Muy amables además.
I've found an honest affordable mechanic in the are. There will be no next time. Good day.
Location was extremely organized and clean and the staff was excellent
Professional staff, very friendly and took care of the customer extremely well.
The staff is amazing, but the cost is a little high
Be more honest in the work that is doneHad to call a manager Derek to solve my brake problem but at the end was solved and satisfied
"This place is honestly helping out our community with there prices, I downloaded a $20.00 off coupon from website. Very professional staff and the place was very clean and organized. Thank you Midas. I will definitely recommend my family and friends here. "
The catalytic converter was stolen from my vehicle. Midas delt with the insurance company to get my catalytic converter replaced. The service was exceptional. Highly recommend Midas. Thank you.
"Went twice because of the proximity to my house. Both times for simple oil/filter change and tire rotation. 1st time with a coupon, they charged my regular price even after I said I had a coupon. Response was, ""can't change it now, it is in the system"". 2"
I went in for a tune up and did not even receive a complimentary diagnostic inspection .I paid $429 and my Truck was shaking when I left .All they did was change the spark plugs and it took them 4 hours and I had to inform them my spark plugs are backw
From just an oil change (as if) and Resulting with bad axle **** As if you can tell an Axle is bad by giving a vehicle an oil change. Week later went back because roaring sound from front wheels that?s all no other symptoms. But that too had results of Ba
"I like Midas, it is friendly, professional and efficient. I will recommend Midas to my friends."
poor service and a rip off
Very pleased with the work the service. Everyone was friendly and helpful. It?s the 1st time going there. And I?ll be back next time for an oil change.
These guys do excellent work I've worked in Brake and Muffler Shops and recognize great workmanship
Will be taking my other car 2014 Sonata this week for a fully synthetic oil change..
Great job with my Mazda3...Will bring in My Sonata on Tuesday...
I went in for a service on my muffler. They did a Horrible job on the welding. They didn?t install one of the parts and they still charged me for worked and labor they didn?t do on my truck. And now that I want a refund on the work they didn?t do the Mana
Was planning a road trip and needed oil change barely made it and thought they wouldn?t take me But Yes Tony & Olaf took my car right away before closing and was Satisfied with the prompt and courteous job. Definitely recommend Midas!
The manager on site was very professional an attentive on what my car needed. Work was done in a timely manner and I was satisfy with the brake job. Highly recommend to visit Midas for brakes.
Great friendly service!Staff made time for me on a last minute basis.Will bring cars here from now on.
"Been long time customers of Midas, but will now be taking our business elsewhere. Disappointed in their lack of concern for taking caring of their repeat customers. This location recommended services that were just done seven months ago at another Midas l"
"I called the shop to make an appointment for recurring brake issues (after I had my brake and rotors replaced), a Check engine light, and an oil change. Took over 6 hrs to just do an oil change and replace brakes. I was stuck there the whole time. The man"
"I called the shop to make an appointment for recurring brake issues (after I had my brake and rotors replaced), a Check engine light, and an oil change. Took over 6 hrs to just do an oil change and replace brakes. I was stuck there the whole time. The man"