Duncan, BC Auto Repair and Tires
With convenient hours and locations, we make it easy to get your car repaired in Duncan. Our expert trained technicians are ready to fix your vehicle and get you back on the road. Learn more and request an appointment at Midas today - your Duncan, BC auto repair and service destination.
Need an Oil Change in Duncan, BC?
Our experts can recommend the best conventional, synthetic blend, or full synthetic oil for your vehicle. Trust Midas Beverly Street to prolong the life of your car with our exceptional vehicle maintenance. Learn More
Duncan Brake Repair
For brake inspections or repairs, trust our expert technicians for quality service at affordable rates. We provide comprehensive brake services, ensuring your safety on the road. Schedule your appointment at Midas in Duncan today and drive with confidence. Learn More
Tire Balancing & Repair Services in Duncan
Tires are crucial for safety, connecting your vehicle to the road. Your brakes depend on your tires to have a firm grip on the road. At Midas in Duncan, BC, our experts ensure your tires are safe in your car, truck, or SUV. Learn More
Duncan Wheel Alignment & Suspension Services
Experiencing handling issues? Trust Midas in Duncan, BC, for expert suspension and alignment services. Our professionals inspect wheel alignment, struts, shocks, and suspension, ensuring a safe and comfortable ride. Count on Midas for your vehicle's stability and performance. Learn More
Car, Truck, SUV and EV Tires in Duncan
Searching for dependable tire options in Duncan? Explore our extensive tire selection featuring top brands like Michelin, BFGoodrich, Firestone, and more. We have tires for most vehicles, including cars, SUVs, trucks, and electric vehicles. Schedule your Midas appointment today. Learn More
Check Engine Light Diagnosis in Duncan
Is your Check Engine Light on? This warning can indicate severe engine problems, requiring expert diagnosis. Rely on Midas professionals to identify and resolve the issue, ensuring your vehicle's peak performance and safety. Learn More
Duncan Muffler and Exhaust Services
Experiencing smoke, noise, or other exhaust system problems? Visit Midas in Duncan for expert exhaust services and repairs. Our professionals ensure your vehicle runs smoothly and safely. Trust Midas for reliable solutions to your exhaust issues. Learn More
Routine Auto Maintenance and Repairs in Duncan
Count on Midas in Duncan, BC for expert brake repair, scheduled maintenance, exhaust, tires, oil changes, steering, suspension, wheel alignment, and more. Rely on us for your car's safety, performance and reliability. Learn More
Car A/C Recharge & Heating Repair in Duncan, BC
Car heating and A/C systems deteriorate over time, leading to clogged hose pipes that may leak if not properly serviced. This can result in poor efficiency in both heating and cooling functions. Let Midas Beverly Street regularly maintenance your AC system so it operates at its peak performance level. Learn More
Car Batteries & Auto Electrical Services in Duncan
Experiencing a dead battery, starter issues, or alternator problems? For any electrical component concerns, trust the experts at Midas Beverly Street. Our skilled mechanics in Duncan, BC diagnose and resolve car battery and electrical issues promptly for smooth operation. Learn More
Programs
Better Business Bureau Accredited Business
ASE Certified
Motorists Assurance Program
Amenities
WiFi
After Hours Drop-off
Coffee
Magazines
Online Appointments Available
Online Tire Shopping Available
Community Involvement
B.C. Children's Hospital
Canadian Cancer Society
Salvation Army
United Way
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Payment methods
The Midas Credit Card offers instant credit and special financing options2 to qualified applicants. See store for details. Get Details
![American Express](https://static.midas.com//Content/Images/ShopPages/credit-cards/AmericanExpress.webp)
![MasterCard](https://static.midas.com//Content/Images/ShopPages/credit-cards/MasterCard.webp)
![Visa](https://static.midas.com//Content/Images/ShopPages/credit-cards/Visa.webp)
2 The Midas Credit Card is available at participating locations. See store associate for accepted payment types. *On approved credit. A $21 annual membership fee may be charged to your Account subject to certain conditions. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your cardholder agreement and the credit promotional plan disclosure statement (collectively the “Account Agreement”). Finance Charges will accrue on the purchase from the beginning of the credit promotional period of 3, 6, or 12 months, depending on program terms, but no minimum payments will be due during the credit promotional period. However, if you pay the purchase price in full by the expiration date of the credit promotional period, all of the accrued Finance Charges will be waived and no Finance Charges will be assessed on the purchase. Otherwise, if you choose to not pay the purchase price in full by the expiration date of the credit promotional period, all of the accrued Finance Charges will be assessed at that time. On termination or expiry of the credit promotional plan (or for purchases that are not part of the credit promotional plan), the standard APR of 29.99% and the terms of the Regular Credit Plan will apply to all outstanding balances owing. This offer is valid up to and including 12/31/20, cannot be used for previous purchases and cannot be combined with any other offers, promotions or special incentive programs. Certain terms and conditions apply. See store and Account Agreement for further information. ↩
Average Rating:
240 reviews
Jennifer B
Aug 13, 2024
Chad at the desk was very accommodating and helpful. Everything was done on time and he had double checked the system to discover that I had a guarantee on the muffler I'd bought a few years ago. I knew I'd bought part of the exhaust before but didn't remember it was the muffler.
Oldislander
Aug 08, 2024
I had an oil/filter change along with vehicle inspection that cost $70 less than the same service that I had at a Honda dealership. Great value!
ALVIN
Jun 14, 2024
checked truck and found a problem,then repaired it
MarieO
Jun 13, 2024
I felt very comfortable taking my vehicle to this great group. They are professional, upfront, polite and friendly. Thanks guys!
Duncan customer
Jun 06, 2024
I would have appreciated being advised that my vehicle would be assessed, & the cost of that before I dropped off the vehicle. Also, I would have appreciated a clear and concise presentation of the reasons for the recommendations that were made BEFORE I asked. I felt there was an unnecessary recommendation which, had I not clarified its necessity, was presented as necessary. This came across as somewhat presumptuous at best or perhaps taking advantage of my ignorance at worst. Thank you for accepting this information as I share it out of a belief that those in this community have a shared belief in integrity.
Fred Havn. Duncan,BC
Apr 19, 2024
I have always enjoyed the service and friendly staff at this Midas location for many years. I am treated like an good friend every time I go there.
Gary B
Jan 29, 2024
I booked this online but there was no option for my truck in the drop down menus only cars. Do you discourage trucks at Midas? You should add dodge ram to your service drop down. Luckily I went in but wasn’t going to bother because of this.
SamN
Jan 23, 2024
Pleasant and efficient service
Tjc
Jan 22, 2024
Don't lie to your customers and say you did something you didn't and you didn't compleat the job and my car is still not fixed
Ian H
Jan 17, 2024
Service provide was first rate in all respects.I highly appreciated the clear communication provide by Chad about work necessary, done, and recommended for the future.I have used Midas in Duncan in the past for different vehicles and have been satisfied but this time the service was truly great.Highly recommended.
Fred Havn
Jan 12, 2024
In all my years with Midas, I have received the best and friendly service and I do trust them. I often had to drop in for emergency service and was given VIP service. The staff here is super friendly and have always helped me
Thank you
Jan 05, 2024
Have dealt with them for the past 14 years. Great customer service throughout
Ruth N
Dec 11, 2023
The vehicle was smooth driving with the new tires and no noise. The steering is alot better, no pulling to either side Overall very satisfied with the job.
Harsha S
Dec 09, 2023
I would love to come back if u give me a discount
Hobbyist
Dec 08, 2023
Was a car inspection
Wendy R
Nov 28, 2023
They made me feel like a real person and not just some other random. Customer. They helped me out when I needed my issue fixed
Anonymous
Nov 28, 2023
I was almost upsold a Transmission Flush and Coolant flush for a BMW that has only done 45000KM. Sales rep also told me that my tires will need all replacing soon and I should do all 4 at same time even though only one is considered low at 5/16" tread. BMW do not recommend a transmission flush as it is sealed for life. I even questioned the "Lifetime" as it came up on his Google search screen at the shop. He told me that they expect it to be changed once in the vehicles lifetime. He also said that new vehicles tires are only designed to be used for 1 year from new. I'm not upset but neither am I satisfied. My bill was about 3 times more than i've paid in the past for the same service. I should have gone elsewhere.
Justin Baumgardner
Nov 21, 2023
The overall service was excellent. Chad kept me informed and up-to-date on everything I needed. Getting to work was great because Chad provided me transportation. I would highly recommend this location and Chad's service.
Allenb
Oct 30, 2023
My appointment was scheduled for the 10-12 window. It wasn’t until 1 pm that the car was actually taken into a bay for the scheduled work.
Diane
Oct 20, 2023
Friendly staff. My vehicle was ready to go when they said it would be.Free coffee
Markus
Oct 16, 2023
600.00 for brake cleaning and servicing, I think not…600.00 an hour, get real….
Mary joe
Oct 05, 2023
Way better service yes . . An so happy to see that everything did get checked out . Most places say they do but u can tell after when nothing has been done . . I was very satisfied thank you so much. It's hard to find trust in people today.
Refplusten
Sep 25, 2023
Customer service from the front desk to the mechanic.
Maple_Mom
Sep 19, 2023
The guys at the Duncan Midas are always amazing and helpful when I call in. They don’t hesitate and squeezed me in when I explained the issues as there was a serious concern for safety. They were quick to diagnose the issues and even faster getting my truck back on the road. At pick up, the mechanic working on my truck was concerned that one of the parts may have had a faulty sensor and wouldn’t let me leave until I booked another appointment to have it switched out. (It was late in the evening and I needed the truck to get home!)
Christina
Aug 23, 2023
They were fast and efficient and vehicle handles well and grateful for their help. Chad had great service and was fast and reliable.
Doreen
Aug 19, 2023
Came for oil change and a full inspection was done taking longer than I expected for an oil change
Mom
Aug 16, 2023
Don’t rip people off and take advantage of them.
Anonymous
Aug 10, 2023
Great. Ustomer service and communication of options availble
dont know
Aug 03, 2023
over all satisfied
Kellyk
Jul 12, 2023
The time in and out was as promised. The waiting room was dog friendly.
TravelNurseJane
Jun 22, 2023
Convenient location because it is closed to my place.
FredHavn
Jun 09, 2023
They always take good care of muy car and give me their best service
Joshua S
May 13, 2023
Open on Saturday. Nothing to complain about.
Stephen
May 05, 2023
Things that were found when inspecting my vehicle was work completed by other shops was defective. This was brought to my attention and quickly addressed and thoroughly explained by the shop supervisor.
Bruce W.
Apr 18, 2023
The service at the Duncan, BC Midas is exceptional. I trust both the front line staff and the mechanics explicitly. Especially Alex who has worked on our vehicles for a number of years. I would not hesitate to recommend this Midas to anyone. I rate them 10 out of 10.
Anonymous
Apr 15, 2023
I went in to midas and asked for tires and what kind I should I get for my truck.they showed me the tire on a different truck that's what I wanted.they didn't try to sell me a different kind.
Anonymous
Apr 03, 2023
The repair was assessed and repaired properly in a timely fashion
Johnny W.
Mar 31, 2023
Overall friendly customer care.My vehicle was repaired very quickly. I will definitely recommend Midas in Duncan BC to anyone wishing to get their vehicle repaired.
FGE
Mar 29, 2023
All work was done completely and reasonably fast, and suggestions were made as to possible future work needing to be done
Beth L
Mar 15, 2023
I probably should've asked for a quote on the service that I was scheduled for. car is only three years old with only 52,000 km on it and I was due for a routine brake maintenance.I was charged for a brake evaluation $40 and $239.98 for the brake service itself. overall, my bill was $413.15 for routine brake service. hmmm
EBCB
Mar 15, 2023
The services was quick and efficient. Everything made sense and was explained perfectly. The front desk associate was friendly and knowledgeable.
CL
Mar 11, 2023
They inspected my car very efficiently quoted me price help me with the financing then proceeded to get the car completed that day. The front office people were great the shop person working on my vehicle was good it came and explained everything to a tee. I would recommend this place
Aaron
Feb 17, 2023
Don't try and rip off customers and double bill.Don't bill for more hours than the vehicle was at the shop. My 6 year old son could have done a better job making brake lines
Brenda C
Feb 03, 2023
Unfortunately they ran out of parts to be able to tighten something up underneath. And the engine light was on the whole drive home, likely because the repair guy forgot to close whatever he needed to close properly. Sorry: I don't know all the terms. I will be going back to get this done, tho. These guys were really nice and seemed to be very honest.
Lori new to the island
Feb 03, 2023
Quick polite efficient
Neil White
Feb 03, 2023
The employees we're Very friendly I never felt like I was just a Dollar sign , Very Good and Clear with what was wrong with my Truck I told my wife that's where we're going to do our business
Catherine R
Feb 03, 2023
We experienced a major brake alert in our hybrid in Duncan BC, far from our home. We saw a Midas in the distance and drove to it. The staff there were incredibly kind and helpful and dealt so well with our vehicle emergency drop-in. What an incredible group. The problem was electrical and our brakes were fine. Such a positive experience at Midas and we would return there again but it is very far from where we live! Thank you to the team at Midas in Duncan, BC Canada.
Clara Robertson
Feb 02, 2023
Excellent service and very friendly staff.
Chloe
Jan 23, 2023
I feel the pricing for what was needed was much higher than I anticipated. This is not the first time taking my vehicle here that I was surprised by the cost to have it serviced. The customer service is very good however not knowing a lot about vehicles and from the feedback I am receiving from others who do, I feel like maybe I am being taken advantage of and ripped off and could have similar work done at a much lower cost.
Jovan R
Jan 21, 2023
Needed a wheel alignment as soon as possible. The guys at Duncan branch was able to give me a appt as quick as possible.
wyatt b.
Jan 19, 2023
explanation of service required,availability,clean and professional,location is easy access.
MR
Jan 17, 2023
Were able to help in my emergency.
Joseph
Jan 16, 2023
Good Service
Faith T.
Jan 14, 2023
Team did a great job. Tyler investigated and fixed the issue, and it was good to have the inspection done to find out overall shape of the vehicle. Nice to know it’s in pretty good shape considering the age and mileage.
Satisfied Customer
Jan 13, 2023
Kind, quick and professional. Let me know about my vehicle needs as they worked on it
Joan S.
Jan 12, 2023
Staff was very friendly and informative, and the service was completed in less time than originally quoted.
Marc F
Jan 10, 2023
Scheduling and work well done
Jeffypop
Jan 07, 2023
Great customer service. Friendly staff & prompt service.
Bellis
Jan 06, 2023
Able to diagnose and solve problem with no appointment within 24 hours and friendly staff.
Island Domestic Services
Jan 06, 2023
Getting an appointment was easy and worked well for my own schedule. The customer service was friendly and informative and gave me offer of additional inspection. Told me how much oil my nee car was beginning to use and made suggestions for follow up with dealirship. Premises were neat, tidy anc clean. Price was explained to me prior to service and no surprises when I paid my bill. Work was done in a very timely manner.
joystokes
Dec 31, 2022
Chad was professional and friendly and highly knowledgable on the tires I purchased . I was very happy overall.
LeahB
Dec 31, 2022
Fast service upfront and professional
Robert W.
Dec 30, 2022
The staff was considerate, knowledgeable and friendly. Have no doubt that the work was done correctly. But it is the interaction with staff that I will remember. Let’s face it a car is just a car.
Martha L
Dec 21, 2022
Good service, communication of problem and problem solving and price range; good all around
Ben L
Dec 15, 2022
It was really good. The guy at the counter even gave my wife a lift to work after she dropped the vehicle off which saved me a lot of hassle. It was great!
DL
Dec 09, 2022
The auto tech Kyle is awesome! The fellow at the counter inside was great!
Mike H
Dec 08, 2022
Excellent service, friendly & knowledgable staff. Made time for me in an emergency - much appreciated!
Nipper
Dec 07, 2022
I had a flat tire they fixed immediately
Virginia J
Dec 05, 2022
I just dropped in for new wiper blades. The woman came out and measured my old wipers and had new ones on in 5 min. Very very polite and friendly. The friendly part is why I will go back.
Andrew H
Dec 05, 2022
The Duncan Midas is fairly close to home. A phone quote for all weather tires was given which was competitive. Service reception and explanation were efficient .
Colleen
Dec 02, 2022
Always friendly n not so pushy
Mel B
Dec 01, 2022
Staff were excellent and knowledgable. I think that this centre should invest in Tesla jack pads so that they don't rely on the customer to provide this; Tesla vehicles cannot have their tires changed without these pads. The pads cost about $30 and can be used on any Tesla. Seems like a cheap and easy way to gain a growing segment of the automotive population.
Manjeet
Nov 29, 2022
It cost me $1100 on Jeep Compass Battery replacement. Technician was unprofessional and I have to PAID double the amount for diagnostic. It was totally rip off and unjustified charges. They replaced the battery and without testing the vehicle they release to customer. - Well Not happy with the service. - Thanks.
Fidel G
Nov 29, 2022
It took a bit more time that I was spect ing to do the job
Bruce W
Nov 23, 2022
The staff was both courteous and professional. I asked for and got the mechanic that I wanted. Alex has always been very upfront with me and I trust him explicitly to tell me the truth as to what is required. I have been with this particular shop since I moved to Duncan 13 years ago and I am totally satisfied
jj
Nov 23, 2022
Very friendly, to the point, price didn't change
Gary W
Nov 18, 2022
Have done everything that they said and had to order parts from Victoria and Nanaimo
Adam H
Nov 16, 2022
Posted price on street sign for oil change did not match quoted price inside. When discussed with the team, they were rude and not at all interested in matching THEIR posted price. Each time we discussed a service and price, I would check back (same visit) and the price increased proving they were 100% scamming customers. Prior management were amazing and we brought all our cars to them over the years. Now, we will never go back, nor will I ever, ever recommend someone to go there. 100% scamming management team!
Doreen n
Nov 08, 2022
Unfortunately there seemed to be a shortage of workers and the wait time was long.
Tammy G.
Oct 20, 2022
Everything was great
Shirl F
Oct 19, 2022
Always great service
Leslie S
Oct 12, 2022
The communication was clear and helpful. The diagnostic revealed my brake pads were very worn but I felt absolutely no pressure to do the work at that time. The manager understood that I wanted to discuss it with my husband. Thanks to the diagnostic information and the quality of communication, I booked the work to be done a few days later.
Kenneth B
Oct 12, 2022
Friendly front end and not pushing regarding things that need to be looked at.
Ernie
Oct 06, 2022
Everything was explained and the staff was excellent overall.
Aaron
Oct 04, 2022
Got our 1 ton in and out ordered the parts right away and always kept me up to date on the 1 ton and when parts came in I got a call and was done the next day amazing work.
Frank
Sep 26, 2022
The air conditioner seized, and as a result, the belt running the air conditioner, power steering and alternator was broken, making the vehicle undrivable. The staff at Midas immediately had a mechanic check and advised that the nearest part was in Montreal. This meant a wait period of approximately 1 week to get the part. I suggested that Midas do a lube, oil and filter, as well as removing the summer tires and installing the winter tires, which are on rims. It was agreed that this would be done while waiting for the part to arrive.
S
Sep 21, 2022
Overall just great service
IM
Sep 21, 2022
No complaints.
Kelsy C.
Sep 20, 2022
I was pleasantly surprised that you were able to do my oil change as I've had many other places tell me they cannot due to the make and model of my vehicle. I thought the price was fair, the people were friendly and competent, and it was finished quickly.
Nic1994
Sep 15, 2022
Everyone was very friendly and went above and beyond to get my fuel filter from multiple locations
Carmel P
Sep 10, 2022
They are very friendly & always on it:) Keep up the great work everyone…
Len C
Sep 07, 2022
Price competitive and great service
Tim W.
Aug 17, 2022
I had previously taken my other vehicle to this place and found the service technician very capable and trustworthy. No hesitancy to use this shop again!
Kelly
Aug 13, 2022
Booked on line in morning, waited for someone to call us back (my husband is impatient so he called again) and they confirmed our time and was taken in a few minutes!I noticed the girl was very new behind the counter and 2 male employees were helping her so kindly and Patiently, I was very impressed to see the male macho mechanics taking their time to explain office work to a young female. Everything went well and we were absolutely be back my husband is a mechanic of motorcycles and ship,Mills etc. He is very very picky about mechanical work and I’ll work and he was really impressed and he told me to tell you guys that we would definitely be back thanks for the great service
Anonymous
Aug 05, 2022
As usual, the staff was very professional and the job was well done. Have been with Midas for the past 13 years and I am very happy with them.
Erin p
Jul 28, 2022
Quick and efficient job done
Artysi
Jul 22, 2022
They clearly tried hard to accommodate more work than was planned for. The shop was clean and obviously bery busy but they kept to the schedule promised.
Anonymous
Jul 14, 2022
Road test the vehicle by mechanic BEFORE returning it. The problem I came in with was NOT resolved after service
BrendaB
Jul 14, 2022
Had a brake emergency. All the staff,especially Sarah in the office and the technician,went well above and beyond to help me out.
AaronJ
Jun 30, 2022
If you tell people to come in at 10 don’t be so behind that you don’t take them in until 11:30. No one said anything or offered any compensation for my time. I didn’t ask but I certainly wouldn’t come back or recommend the service.
Rick P
Jun 24, 2022
The branch was super busy and short handed the work took longer than I had planned on. First visit to this location. All things being considered it was ok
Mark F
Jun 21, 2022
There was no bathroom toilet paper. Requested service was not completed and only realized after I left. Engine belts replaced and Brakes completed but parking brake was not adjusted and oil change was not completed.
LR
Jun 08, 2022
I was booked in asap.Excellent service.Priced well.Very happy with my experience.
Robin
Jun 08, 2022
I respect the staff and the work that they do and they always treat my mechanical opinions with respect and tell me how the job was done. I always choose Midas when I am unable to accomplish the task myself; however nothing is as highly satisfying and affordable as doing the work yourself
Rosemary D.
Jun 07, 2022
Friendly staff, they arranged a rental car for me for the day, phoned me mid day to report on progress and had her finished by the time they said.
Jeepguy
May 27, 2022
Nothing specific. Only a hangup in my parts arriving at the shop , which was no fault of the shop.
Alvin Alex
May 26, 2022
have been going to Midas for years
islgirl
May 26, 2022
i find the associates very kind and helpful, they explained to me what was needed in a language i could understand. i go to this outlet for all my service needs now, brakes and exhaust system. i find the work place is friendly and informative. i like to be told what is wrong and that they can fix it right there. i am thankful they serve me and treat me so nice as i was mean one time and i expected to be thrown out when i went back. instead they welcomed me and were very understanding of my bad day, i said i was sorry, they were gracias to me and were happy i was back. yes i will tell my friends about this outlet and in fact i already have today at work. i spread the word around and they are less than 5 minutes from work. told a few customers also, i will continue to use this outlet for my car's care. - from the 2006 Saturn, thank you !
Flipper S.
May 26, 2022
My vehicle was taken in the week before this appointment to change to summer times. On a courtesy inspection it was found that I had a bad calliper on one side. I was given a quote to do all four so was explained. I booked an appointment for the next week to just change out 2 callipers, brakes etc. They said it would take approx 4 hours. They called me at the 3 hour mark and told me that they took all my tires off as courtesy and thought I needed new tires. Why didn’t they find that last week and why take all my tires off again. Needless to say, it went way overtime and the billing for 2 callipers was the same as for 4. It made me feel like they were up-selling me and I was not sure to trust their judgement or not.
Lou
May 20, 2022
I needed a new muffler that required adaptation. A muffler was ordered but didn't fit so we had to wait for another muffler. We were treated very well and kept well informed. Unfortunately it was over the long weekend so that was a bit of a blip! Anyway muffler done and very pleased. Shelby served us each time and was fantastic and took us out and explained what had been done. He was so impressive with others while we waited and it was quite busy. He had time for everyone.
DJ1989
May 19, 2022
when someone gets breaks done and they have break issues a month later. you shouldn't try and charge someone labour for the job that should have been completed correctly the first time.
Linda T
May 18, 2022
I stopped in without an appointment, they were nice enough to fit me in, very friendly and accommodating, and I was pleased with their service. That was the second time I've been there and I'll go back again.
michelle c
May 16, 2022
Came in for a brake check at 9 am as there was a stone grinding away at rotor.... turns out it was the rotor, brake pad and caliper was seized. They took my car in right away and it was out by 5 pm. highly satisfied.
Jeff
May 14, 2022
When someone makes an appointment from 12 to 2 and your vehicle isn’t even looked at until 2:30, there is something wrong with your system. The lady before me had an appointment for 1030 and she did get out of there until 2:30???Someone could have at least called me, but no, I came back expecting to get my truck but it hadn’t moved since I parked it when I got there. I was not impressed. What the point of making appointments if they are ignored.
Nick Whitmell
May 12, 2022
Maybe start by not lying to the customer about how much a part is going to cost when the customer already knows the cost of the part and delivery because we had to call and get the part sent there because they couldn’t even do that job. They also lied about the delivery of the part when it was actually delivered, did not communicate or call to keep customer informed of the status of the job customer had to continue calling several times to find out information. Counter clerk continued to lie to customer with regards to service and pricing. We will be contacting corporate and escalating this complaint further. I would never go back to this location and would strongly advice anyone to go to this location or Midas in general after this awful experience
Anonymous
May 09, 2022
I had to leave my vehicle in for the weekend, which was not planned.
Joel S
May 07, 2022
Went above and beyond to cusom fit my calipers
Patti C
May 04, 2022
Very friendly and very honest,That’s why I love going there
Ernie
May 03, 2022
Over $1,640.00 for 2 brakes and 2 shocks seems an insane price.
Scott L
May 02, 2022
Had a 8am appt Didn’t start on my truck till 9:30 I had other places to be not very professional Shop did not open till 8:10 no repair people there when I left at 8:20
Dan T
Apr 28, 2022
it is a constant change of workers at the front and back, except for one employee that I know,a mechanic which is the reason i use to go there, Pay your employee better ,train your staff, It seems to be a big franchise with lots of problemsFor what its worth customer service is the area you need to look at the most
RobbieM
Apr 21, 2022
Your front-desk associate was overwhelmed and should have someone else helping. I booked for 1130, but my vehicle was not seen until 1230. because of this, not all the work could be completed because I was on a schedule.The workers were apologetic but it is unacceptable to have workers treated like this and expect customer's needs are met.
Charles B
Apr 21, 2022
Location was very busy, and everything seemed rushed. Truck computer oil change lifeexpectancy not reset, and the new window sticker was hand written and place over the old one and is not readable. Had to ask if the tire rotation and been done as no indication on the invoice. The manager who had been there for a number of years Richard was not there, was told at the front desk by two different individuals that he was taking time away, however on of the tech's said he had been let go.
Jonas
Apr 07, 2022
The staff were incredibly professional, explained everything clearly, and very helpful and kind.
JWL
Apr 07, 2022
The only thing was not receiving much info on the tires suggested.
Diane I.
Apr 07, 2022
Needed a new muffler and they fit me in the same day. Sales staff very professional and phoned me with quote before proceeding. They found a few other things that needed attention as well. Will recommend them to others.
MC
Apr 06, 2022
Fast. Friendly. Very competent
DLM
Apr 01, 2022
Shelby was great … very friendly and willing to learn from the customer
Francis E
Apr 01, 2022
Service was done quickly and price was reasonable
Cowichanvalley
Apr 01, 2022
I asked three times for an oil change to be added to service, once via text reply: didn’t happen. Truck came back with a filthy steering wheel from mechanics hands I’m guessing.
Phil F
Mar 29, 2022
I particularly appreciated the mechanic speaking directly with me to explain what was done and why and showing me some worn spark plugs
Julia B.
Mar 29, 2022
You cannot do anything to improve as I will never use Midas again
Ros
Mar 28, 2022
They met all my needs of ease of obtaining appointment, ongoing communication while my vehicle was being assessed and clear information of what it could be and then how long it would take to repair and the cost. Also friendly manner the whole time from confirm I got appointment to pick up.
islgirl
Mar 21, 2022
i was in a bad mood, my brand new glasses broke. i took my car to the dealership to get a leak fixed, they worked on it twice and said it was fixed, over 500.00 and it still leaks, my car is rotting. i work a whole day to pay one hour of your time. when i get something fixed by a proffesional i expect it to work. i paid for it to be fixed and work. so when my brakes started to squeal, i took it back to you. i was feeling annoyed as my car still leaks, they could not fix my glasses and now my brakes are screwed. i sat in my car and cried. i was mean to the worker at Midas. i took my annoyance and bad experiences with others that day on him. at this moment i am embarassed and feel bad that i was so rude. he did say at the end that he feels he does try to be a good represenative for you and he was. he kept his cool and was still polite. i was so angry that day and i feel he was trying hard to be polite. i will go back and apoligise to him. Midas was recommended to me by my brother, he said out of the type of shops these are, that Midas was the best. i am satisfied with the work done. thank you.
Kaliska
Mar 16, 2022
appt was easily booked, service staff were professional and friendly. brakes done quickly
Craig S.
Mar 14, 2022
Good communication. Clear explanation of the problem and solution. Understood and met my expectations.
Carl66
Mar 12, 2022
They got me in fast and where able to make the repairs fast.
Darlene
Mar 10, 2022
Service prices have gone up, it is a common issue not only with this location but all
Shawn B, Cowichan Valley
Mar 03, 2022
Saran and Shelby at the Duncan location provided exceptional customer service by not only explaining the services provided but demonstrating courteous professionalism throughout the entire customer experience.
Pat
Mar 02, 2022
The lack of communication while waiting for my vehicle. additionally I booked an appointment but it didn’t seem to matter. I was told they would get to my vehicle when they could.
Peter E.
Mar 01, 2022
WE BROUGHT OUR CAR INTO MIDAS FOR ITS ANNUAL CHECKUP.... AND WE WERE THOROUGHLY PLEASED BY THE EXCELLENT SERVICE WE RECEIVED AND WE WOULD HAVE NO HESITATION TO RECOMMEND MIDAS SERVICE. . THE MECHANICS DID A PROFESSIONAL JOB WITH CARE AND CO
Dan K.
Feb 25, 2022
"We broke down passing through Duncan on a long weekend. They ordered parts, tried to get us a rental but none we available. Gave us their courtesy car to use over the weekend. Repaired the truck and got us back on the road the day after the long week"
John S
Feb 25, 2022
Pre-purchase vehicle inspection did not pick up all the issues with the vehicle. Suggest using a full checklist that is supplied to customer.
Ann
Feb 24, 2022
The gentleman that helped me was incredibly was awesome!! I can’t remember his name but he explained everything , listed and showed me the problem The brakes were wore right down and a broken sway bar, I had no appointment and some of the parts have to come from different parts of our island and it was still done the same day !! He made me feel like I was the only customer in the place even though there was clearly about 6 of us on the go !! I would truest pass on a recommendation for sure!!! A very happy costumer!!!
Evelyn G.
Feb 19, 2022
"I had Midas Muffler in Duncan check out my brakes on Feb 17 2022. Put it up on hoist and took all the tires off to check the brakes. When it was done , I was informed that there was no charge. I have always had a wonderful experience dealing with them at"
GC
Feb 19, 2022
Came in on a Saturday without an appointment problems with my muffler and front end of a vehicle manage to do the whole repair the same day getting parts is far away is Parksville show pictures of what the problems where prior to me approve it understand prices of parts are expensive very impressed with how they looked after me and my vehicle in the same day
Ron R.
Feb 15, 2022
Had a issue with my front brakes and they found the problem and they were able to fix the problem and I got my truck back in a couple hours. Thank you for the great work.
Sean W.
Feb 08, 2022
"Never received confirmation for my appointment and when i called i was told they left a voice message which i never received. Staff was friendly enough, took 6 hours for a 1 hour job, and paid more than i expected. Super dissatisfied. "
Mark G.
Feb 08, 2022
"Easy to book, work and price are excellent."
Maureen H.
Feb 04, 2022
Midas did a great job for me! Took it in for brakes as i knew it was time. Car was pulling to the left and shaking a bit at slow speed so i thought i might need an alignment too! Turned out it was my worn down tires. Everything was well explained and i fee
Jennifer B.
Jan 23, 2022
"My older vehicle needed a custom exhaust repair due to a serious malfunction. It was also noticed that the brake discs needed some attention. The vehicle was ready at the scheduled time when I returned in a loaner car, also appreciated. "
Judy K.
Jan 11, 2022
"Disappointed that Midas did not pick up on the poor condition of my brakes! Only 3 mo after oil change and check up all 4wheels had nothing left!!Was offered $40 towards next oil change, due to the seriousness would have expected at least full oil change!"
Julie S.
Jan 11, 2022
"great service on an emergency visit. Timely, and courteous. Good work!"
Jim T.
Jan 11, 2022
Stopped to get my front brakes fixed thinking it was around 200 300 dollars turned out to be almost 3000 dollar. I couldn't come anywhere close to that they tried to get me credit finally they asked how much I could afford around 1000 dollar they made it w
Kate J.
Dec 24, 2021
"Came in for an oil change and tire rotation. Went out with the rotation and the oil change, down 1/4 when later checked... and also talked into new rear brakes. Father in law, an old pensioner went in the next day and came out with an oil change new fron"
Kevin N.
Dec 23, 2021
I had an emergency and they fit me right in and had me rolling ASAP
Greg L.
Dec 22, 2021
"Thanks to Jason and the crew. Top notch service, attentive and friendly. They gave valuable info and did not try to sell me anything I didn't immediately need. These are the things that make me want to give them my business in future."
Ron F.
Dec 10, 2021
Good quick service
Cheryl B.
Nov 23, 2021
"As always - very polite, professional service. though they were busy and short a staff member- they still fit me in and did a great job."
Bob F.
Nov 14, 2021
"Midas met my expectations. On time, on price and great work. Thanx Bob"
Niina K.
Oct 18, 2021
I go to the Duncan location and I have been happy the last couple times I have gone there for my oil changes. No push for getting anything done and all the info and pictures ready for me. I will definitely come back. There hasn't been any big surprises eit
Debbie M.
Oct 16, 2021
Richard and his crew are excellent. Great service and excellent product! We love our new tires! Thank you
Craig E.
Oct 02, 2021
I am very happy with the service I got at Midas Duncan.
Don M.
Oct 02, 2021
"Very pleased with work done, timeliness, courtesy and cost"
Barry D.
Sep 19, 2021
I would highly recommend this place. Good quick professional service at way better than dealership rates. All professional mechanics not just a bunch of flunkies. I was having a problem with my muffler and they replaced that and then found a problem with m
Marylou W.
Aug 13, 2021
these guys are amazing they took time in their busy schedule to fix my car and get me back on the road safely. they are the best
Arlene P.
Jul 30, 2021
Great job
Kim P.
Jun 22, 2021
Found out a lot about car and needs
Ken H.
Jun 20, 2021
very happy
Marylou W.
Mar 24, 2021
Its always satisifying to know that when i take my car to Midas that i will get great service and an honest diagnosis. They take good car of my car and I feel safe driving on the road because of their great service.
Rick K.
Mar 23, 2021
The service was great. I appreciated that my car was checked over for faults and the results were passed on to me.
Margaret N.
Mar 03, 2021
"Drove for a year with engine light and fan on constantly , finally found trustworthy professionals who fixed the problem priced fairly. "
Allison S.
Feb 04, 2021
Everytime I bring my car in to Midas I get quality customer service and I 100% trust I will drive away safe. I would highly recommend Midas!
Howard P.
Jan 26, 2021
The staff helped me with my problem and they were very friendly
Medric R.
Jan 19, 2021
It was end of the day and Shop Manager Richard Baycroft and team went above and beyond to ensure we were taken care of... This customer service was excellent and compassionate. We highly recommend this location as they care about their customers needs &
Marylou W.
Nov 07, 2020
always get great service fair pricing
Fred H.
Oct 14, 2020
Great place to have your car fixed. Good and friendly service.Affordable prices and fast bservice. Tim Hortons located 2min away
anonymous
Oct 08, 2020
A good place to have my car serviced. Friendly staff and affordable prices
Will P.
Oct 01, 2020
The guys at midas are awesome. Honest reliable and go the extra mile to help me out. You will have my business anytime. Way to go everyone at the Duncan store.
Kim N.
Sep 14, 2020
"Alex at Midas in Duncan provided excellent service for us. He explained our options & repaired our exhaust while finding cost effective ways of getting us back on the road. Very professional, personal and caring service - Great job Alex!!"
Tim C.
Aug 25, 2020
Been going there for years. Excellent service every time.
anonymous
Aug 20, 2020
Great service and expertise
anonymous
Jul 19, 2020
Always excellent service and friendly staff!
Martin N.
Jun 22, 2020
"My wife and I were driving up for a camping trip at Cowichan Lake, when we felt a shimmy in our front end??!! We pulled into Midas in Duncan and were helped immediately by a technician and the manager, Richard Baycroft. They were smoking busy but managed t"
Fred H.
Jun 06, 2020
I always receive Fast and Reliable Service at this friendly place.
anonymous
Jun 06, 2020
Very Fast and Friendly Service
Robert T.
Apr 04, 2020
"Richard the Manager sure knows what customer service is.The other employees that I didn't meet but that did the work on my truck, Top Notch workmanship. I don't trust my truck or car to just anybody that runs a repair shop. I will highly recommend them to "
Ron M.
Jan 28, 2020
Very good service. Friendly staff and prompt service
John & Nora K.
Jan 02, 2020
"We've been getting great, reliable, prompt and helpful service from Richard and the Top Guns at Midas in Duncan, BC, on Vancouver Island for regular maintenance.Now we're in big mechanical trouble with our SUV and it's not mufflers or brakes, its a lot mor"
Jennifer E.
Dec 03, 2019
We went to this location of Midas after experiencing much less than satisfactory service at our local Jeep dealership and now we won?t go anywhere else !!Richard and the team worked hard to figure out a continuing brake issue and had it repaired as soon as
Owen G.
Oct 24, 2019
The best mechanics I've ever dealt with!
Bruce G.
Sep 18, 2019
Prices are competitive and the quality of the repairs are superb. Management has been great with communicating what was done and why. Vehicle always in and out on time.
anonymous
Sep 16, 2019
Great service and rates. Honest mechanic
Ron M.
Aug 19, 2019
Yes
Sur B.
Aug 14, 2019
I will recommend this excellent shop to my family and friends
Richard B.
Aug 03, 2019
Had to replace the muffler as it was under warranty and the staff were excellent in replacing it as I only had to pay for the labour portion. Went for lunch and returned and had a short wait while a replacement clamp was delivered and off I went.
anonymous
Jul 30, 2019
Prompt service and finished on schedule.
Roslyn G.
Jul 02, 2019
Greeted in the usual friendly way with my name ( I had made an appointment) . I mentioned that I heard brake noise and was told they would check it. Gave me a price before the work was done. I inly use Midas!
Debbie M.
Jun 28, 2019
Richard and his team know their stuff ... I have always felt that my vehicles are in good hands.
Bruce W.
Jun 09, 2019
As usual the service provided by Alex was great. Totally satisfied. Would recommend them to anyone
Richard B.
Jun 05, 2019
I am very impressed with the mechanics at the Duncan Midas as they managed to find a pin hole leak in the water pump as I was loosing a minor amount of antifreeze over the last month of driving. I will continue driving from Victoria to Duncan for this kind
anonymous
May 31, 2019
Great service, qualified staff
Hannah W.
May 26, 2019
"Reliable, friendly, and efficient!"
Debbie M.
May 16, 2019
I leave all the maintenance on my Elantra in Randy's capable hands rather than take my car to the dealership. I am confident and trust that all the repair is needed and done well
Pat B.
May 03, 2019
"Took our Chrysler 200 in for a simple oil change 2 days ago and the staff went beyond what we paid for! Very nice of them even fixed a small issue we had been having for a few months, without charge."
Diane B.
Apr 13, 2019
Fast and economical service for my daughter's car. Would highly recommend Midas!
Marg W.
Mar 24, 2019
As usual the service I received was exceptional. Thank you
Mick G.
Jan 22, 2019
As usual the jobs were done expertly and in a friendly and helpful manner.
Suketu P.
Jan 19, 2019
Very helpful to get right diagnosis of vehicle
Diane B.
Jan 01, 2019
Midas did a great job replacing the muffler-car no longer wakes up the neighbors!!
David J.
Dec 19, 2018
They got me in the same day and did a great job diagnosing the problem and fixing it.
Debbie M.
Nov 22, 2018
Great service both to me and my vehicle. I appreciate being shown the worn part to help me understand problems
Diane B.
Nov 22, 2018
Appreciated the time the Midas folks took to explain the car issues repairs were done in a timely manner. Would recommend this store to others!
Dave D.
Nov 09, 2018
Completely satisfied with both the staff and service of the vehicle
Genneine M.
Oct 19, 2018
I was a loyal customer for years. Last spring they did my front brakes for $250. I was happy and told the back had 50% so no need to worry until the end of the year or next spring. They checked my brakes with my oil change last week and told me my car was
anonymous
Oct 15, 2018
Excellent service! Alex made sure everything went smooth and on time.
Christina C.
Sep 04, 2018
"I've had to bring my car into Midas a few times to have some work done and I am never let down. Good honest team, great service! Communication is on point and Midas saves me money. I highly recommend Duncan Midas. Thank you crew, you rock!! "
Bruce G.
Aug 28, 2018
"Service was quick and efficient, however the service work order review was rushed and not very well explained. The air filter was changed out, we were not asked if we would like it changed as I would have said no as I always keep a new one in the garage at"
Bruce W.
Aug 04, 2018
I have been using Midas since I moved to Duncan 9 years ago and have not been disappointed ever. I would recommend them to anyone. My thanks to both Richard and Alex for great service
Brandon P.
Jul 27, 2018
"Great service. Always able to get my car in the shop, leaveing it for the day. Very knowledgeable staff and can always count on midas to get the job done, they have taken good care of my honda. I also have a Subaru I would like midas to service in the futu"
Fay C.
Jul 14, 2018
I was on my way up to a ball tournament in Nanaimo when I smelled smoke. I opened the window and realiz d it was my vehicle. I pulled over and realized the brakes I had just replaced in Victoria were having a problem. I called Midas in Duncan at about 4:
Hannah W.
Jul 11, 2018
"I got a new used car and took it to Midas for a maintenance checkup. The service is always wonderful! I never feel pressured or swindled, the employees are always great at explaining everything clearly and I always feel secure after having them look at it."
Richard B.
Jul 01, 2018
"Dropped the car off on time and knew I might have a serious brake issue and by 4:30pm., we were off and running as it was a rear brake problem which is now fixed. Thanks Midas as the service has always been prompt and at a fair price."
T. K.
May 18, 2018
I?d likely not recommend this place to anyone.Decent prices...that?s about all.
Tanya W.
May 18, 2018
I cannot say enough about the service at Duncan Midas - especially Manager Richard Baycroft and Assistant Manager Alex Heinz - these guys are the best! I was driving up to Nanaimo from Victoria and had an emergency with my car (cracked/leaking radiator)
Jennifer J.
May 08, 2018
Staff is always friendly. I fully trust the service people for pointing out potential problems and for non urgent issues they are never pushy. Its a great comfort for a woman walking into a service department!
Brandon P.
Apr 30, 2018
"They replaced my rear engine mount and while doing so the mechanic broke a part that controls vacuum so they just put a cap on it, said they would replace it but every time I call or go to the shop to see if they found a part I'm told they will give me a c"
Bruce G.
Apr 29, 2018
"They kept all the replaced parts and the technician reviewed the wear and what necessitated the repairs, very through. "
Debbie M.
Apr 19, 2018
Trustworthy and honest!
T K.
Apr 18, 2018
"My problem turned out to be simple but I wanted a check over anyway, to be certain. I?ll probably return soon if I can get good rates on what I still need done. )4 stars instead of 5 only because I specifically asked for a quote via email but instead was c"
Scott W.
Apr 13, 2018
I have 5 vehicles that get serviced at this Midas store. They are always excellent - AS USUAL :)
Aaron S.
Mar 27, 2018
I brought my vehicle in for some exhaust repair. The shop accommodated my schedule and fixed the exhaust coming in under budget and significantly less then a previous quote from another service shop in the area. The staff at Midas went above and beyond to
Michael D.
Feb 24, 2018
Changed what was broken but my cars still making the same sounds it was before I brought it in so they didn?t fix what I asked....tried calling to speak to the manager but no one returned my call
Michael T.
Jan 29, 2018
These guys are honest. I choose to bring my vehicle to this location for all my service needs because they do a great job on what is needed. Its nice not to get gouged. I recommend Duncan Midas.
Dave D.
Nov 24, 2017
Work was done prompt and thorough as always.
anonymous
Oct 11, 2017
First time having service completed here. I appreciate the fact they didnt try to up sell stuff I didnt need done. Very friendly. Did excellent work
Mick G.
Oct 10, 2017
Solid service and customer responsive. Good combination.
anonymous
May 23, 2017
Very good honest service
Kingstone R.
Oct 21, 2016
"On my first visit to this Midas location in Duncan, BC, the manager, Richard, while replacing my brake discs, repainted my slightly rusting steel wheels perfectly while the wheel covers were off. He did a superb job.Just had a tuneup service with new plugs"
wes m.
May 03, 2014
"I was in to get a tire balance. Two and a half hours later they had destroyed 6 of my lug nuts, they obviously used the wrong size socket which resulted in rounded off nuts that they could not get off. They then preceded to beat some of them with a hammer,"
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