Stop milking money out of the customers for the smallest of jobs. They lost more business this week because I found another shop to do more work on my truck. If you give customers some slack on the smaller jobs they will come back for the bigger ones as they trust you.
Miente en propaganda y eso no es bueno para cliente.
I worked it out with the manager but overall i was not happy, thet did change my service guy. In fact they sent him home. You are welcome to call me.
I went in for a battery check and alternator check and I was told that everything was Ok. I could have been told that I need a new battery or alternator. But no, I was even told I did not need to get oil change because we did not drive the car that much. I left with no charge. Every time I go, I have been treated politely and fairly
Staff are Always polite and courteous. They don’t try to upsell you and I leave with a confidence that the work was done correctly.
I was highly satisfied. Thank you for working on Sundays.
They were able to look at my vehicle immediately. I was only looking for an estimate at that time and they answered all of my questions. Very friendly & professional.
First time coming to this MIDAS on Boston Rd in Spfld, Ma. Very nice personal. We had questions about other issues with our car and were explained with clarity. Made an appointment to have our AC CHECKED. We have found a place for our car to be taken care of. Thank you
Very fast with there work
Aaron was knowledgeable and professional after I was told by another garage that I needed front brakes. That simply was not true! I will need to replace them eventually but not now. They replaced two of my tire monitoring sensors which I knew were bad. Will be returning here!
My daughter was stuck. She’s away from home at college. When I called to ask for help, they totally took her in and took care of her car. They were clear with what needed to be done. The price was super reasonable. And most of all they made, my daughter feel comfortable when she was there alone. Kindness and professionalism means the world! from now on any car trouble she has at school. She will go to Midas. Thank you guys!!
Extremely professional and nice
Great customer service and auto care. I always trust the workers.
I've never had a problem here. I've been going for a while to get regular oil changes. This time was a headlight bulb. I arrived a little late on Valentines day and they took me anyway! I was asked to be there by 4 and made it by 415-420. They still serviced my vehicle!
I went in and was greeted with a friendly smile from Mike, And when asked if could get oil change at that time he told me not problem and told me about 30- to 45 min . I waited and had a real nice conversation with Mike after when I paid and it was even less than I expected ,I was more than satisfied when I left ,I have brought all my cars to this Midas since we have moved to Springfield ,they have never tried to up sale me that I know of and Have always been very polite and courteous to me
Friendly from the phone call to schedule to the payment. Nice manager.
Prompt and satisfactory service.
everyone was helpful, friendly and polite. work wS done quickly for a good price.
Friendly and fast service
GREAT STAFF, VERY FRIENDLY.PRICED RIGHT.
I was visiting my boyfriend who lives in Springfield and we went to go shopping my car was making a horrible metal against metal sound . took it to a tire shop but they could not look at it then brought it to Midas Nicholas came outside and right away
"I simply must send Nicholas Williamson, Shop Manager, a very heartfelt thank you -- Thank you, Nick, so very much for always being such a kind, considerate, thoughtful young man. I have been getting my car serviced at Midas/Springfield for over a year an"
"I?ve come here twice now? both times Nick has gone above and beyond to take care of my car quickly, efficiently, and *properly*. They fixed my muffler and exhaust day of and I even started coming here for routine oil changes. Thank you Nick and everyone el"
never been ripped off so bad in my life they charge ridicules prices techs are salesmen not mechanics
Brought my car in for oil change i new it needed some other work done they gave me a listWhat needed to be done over the next few months The prices were good and they have done a lot of the work for me
"Midas did a great job on my rear breaks, for my 2015 Honda Accord Sport. Took it on time .... finished on time. Car is riding great! When I go there I always get great service."
"Even though we were late to our appointment due to a typo in the email, we were in and out of the shop in under an hour. I was very happy with our service."
Great service friendly staff
Didnt know how to reset the computer. Pushed all kinds of buttons. Took Me an hour to reset Everything.
Front brakes were squeaking, they replaced the front pads at my request and solved the problem
Good service just had to pay extra $100 for the tire package i had in my cart
They were fast and very friendly and got me in without an appointment!
"Andy, the regional manager of a few stores was amazing!! Very trustworthy and honest! I had a bad experience at a different Midas a few months ago, he saved the Midas brand reputation! Brakes are squeak free and I?m a happy customer! Will definitely return"
Service is great! No wait time when I got there and they are very friendly
"Manager Chris is always attentive, courteous and professional.Thank you!"
Great service and fast will go here again
Nice job nice greeting finish the job fast
I brought in my car for a lil change and tire rotation on 1 15 2020 and on March 15 2020 3 of my lug nuts on the left side snapped off and I almost got in an accident! I am 65 disabled have no money I had to spend money to toe car to get it fixed! Today a
Our Service person was very personable an easy to deal with. We were very happy we went to Midas an will tell our friends to go there. Very professional an excellent service
The parking brake malfunctioned while my wife was driving the car and I was out of town. She took it Midas and was presented with a bill for over $1200. In all fairness that did include $100 for replacing the rear brakes in the total. Unsure how $1200 was
"This place is a rip off they use words like guarentee and free and then when the part breaks its oh we didn't say that, and on top of that they expensive as **** I wouldn't recommend midas to no one truly FALSE advertising."
I trust this Midas because I went in with a problem and had an idea of possibilities but they found an inexpensive problem and didn?t pass the bill with my clueless guessing.
" My boyfriend had them fix his suspension three times in the past six months ! The last one, not even three weeks ago, after going through a horrifying amount of stick shift issues on the open road , the suspension pops and the car doesn't move. After 30"
The service I received at Midas has Great since the change in store management. I will always pick Midas as my preferred option for car repair and maintenance. Also I have been sending my friends and family to Midas stating that I feel they are a friendly
"Brian, Thanks my brother!! My Jeep is running GREAT! If you are looking to fix your Baby, then here's your chance. Price's up front with certified employees doing the work and guarenteed! My 2000 Jeep G'Cherokee is running like new and Brian is helping me"
"Didn't have an appointment, but was taken care of quickly."
"During my last oil change the manager tried to pick me up and gave me his phone number. During this oil change he got upset that I didnt call him. The way I see it there are a bunch of perverts working at Midas, starting with the manager. "
My new goto place for repairs
I was very pleased at the price and quality of work.
Thanks for Corey hes an awesome manager a Midas. I go there for there quality an honest work!! And not sure who did my oil change but Jeremy is my mechanic!!! But thx !!
"i?ve been here a couple times and they are AMAZING! only people i?ll let touch my car, due to the fact the know exactly what you need and what they are doing. "
the guy working the counter was very rude. But oil change was quick. Will go back but not to the one on boston road
Great job, no complaints.
Very good experience, not pushy people. Made an appt for the following Saturday and they were right on for my scheduled work. Will go there again if other work is needed.
Manager reached out to me to find a resolution for the mistake they made . He admitted the mistake and still charged me . There is no loyalty our accountability in that . Midas you lost a customer for life for taking adavantage of me . I know business in
"When ever time I visit Midas, their services always excellence. For that reason, I would recommend a friend or a family member to bring their businesses to midst! "
"I took my car to get radiator replaced . They fixed it then my engine light went on . They reset it and said it was nothing Wrong with it . I take my car back there because my check engine light came back on , first of all there was nothing wrong with my"
"Quick, professional, reliable & honest service.Manager is the best !!! "
"Great service, communication and troubleshooting.Highly confident in these guys."
Were really fast with quote and let me know if there were any add ons along the way price was great
Super job. Will be going back
As always the manager Corey and tech Jeremy is why i continue to go to Midas !! Very knowledgeable and willing to extend themselves when the need arrives. I always encourage my friends and even customers sitting in the waiting room that you get honest and
"Typically I have a very good experience at this Midas, but this last appointment left me disappointed. After my truck was put on the lift, it took over an hour and a half for an oil change and tire rotation (I was on-time for my scheduled appointment). Thi"
I went in for new exhaust system for a 2000 vehicle. At first it was to be around $800.00. But after looking at the car I was quoted a price of $1600.00. They told me I needed a new catalytic converter. Why I agreed to this price I will never now. I bel
The mechanics are always very nice and honest about the things you need to get done! They?ve very helpful and I love bringing my car to them!
very good service good price
The guy who answers the phone today 10/23/18 @ 12:13 pm was so f-ing rude Forget about getting service from Midas! Yikes lost a paying customer.
"The ?oil ? change took 35 min, when I went to drive my car away it wouldn?t start!!!! Surprise my ?oil change? wasn?t done correctly! How did I know this ? Your oil change techs didn?t put any Oil back in the car after draining and changing the filter. I c"
I have used Midas for oil changes but never diagnostic service. After purchasing a used car I had begun to have problems with my AC. It would not turn off after turning the engine off. I took it to other similar service centers and they wanted to charge
I had a great experience the other day at Midas and will be going back I couldn?t figure out who was the guy who attended me in the front but he did a great job and I felt very welcomed. I?m thinking everyone at the midas crew for such a great experience
The technician answered all my questions and did a great brale job for a reasonable price.
On time for apt and very courteous
I'm always recommending Midas to my friends. Even to the customers sitting in the waiting room. I really appreciate the team there Brain the mananger and my mechanic ( Jeremy). Brian is really awesome and fair!! That's why I continue to go to Midas because
Very pleasant people to deal with. Will go back when the need arises.
Overall great service. Would recommend
Great service. Fast turnaround
employees were helpful at explaining the brake work i needed done and got me in quick. thanks!
Very attentive and professional. The brake work was done really fast!
Manager in that location should teach other managers cust service for your company. I wont go anywhere else
Was very happy with my last visit and the service was excellent. Very quick and efficient and will definitely return.
Courteous and knowledgeable staff. Impressed with the quality of work performed.
Great service here and manager was great and accommodating! Very friendly and worked with me on price! Got my brakes fixed quickly and was happy with how my visit went.
Great job always helpful and knowledgeable
Very good experience and informative.
"The Midas store and the team there are awesome!!! Corey is an awesome manager, and the new manager Brian seemed knowledgeable as well. I'm always a creature of habit and has had Jeremy always work on my car. But unfortunately he wasn't there, but Brain gav"
Very polite workers and great service
how hard is it to do a oil change?
My oil change was done in a timely fashion. But my one complaint is that my tires were not rotated. Unless you mean they were spun around while the car was up in the air. I know because I have a slow leak in one tire and the tire is in the same spot on th
"Llev? mi vehiculo Porque el Power Steering estaba likeando. Me cobraron 593 d?lares, al siguiente d?a note las manchas del fluido en el parqueo, regrese a MIDAS, su respuesta es que debo pagar mas de 800 d?lares mas para solucionar el problema. QUE FUE LO "
Service was great. The person who handled my truck was completely honest about what problems my vehicle was having ..and made good suggestions based on my budget.
"I always have honest and great service at Midas,,and they always let me know anything coming up I may need. I feel very confident with any work they do."
Exellent they always do a great job
"i would not they were telling me things i dont need for my car,as i no whats ben done to it already,other things yes some things no."
brought my 2005 ford escape to this midas and they fixed whatever needed to be fixed. Brought it in with a clunking sound front end. They fixed sway bars and wheel bearing. did an alignment all at a reasonable charge. nice job out of the guys on Boston
They stand by work. I have Brought all my vehicles there in the past and they do a great job and great serviceI don?t go anywhere else but them josh is a great guys up there.
Went in and Josh was very curtious and polite he keep me in the loop with constant comunication and made sure I didnt get over charged I usually do work my self but would return here with out a doubt
Every time I get my oil change the service is always great. The manager is honest and he lets you know if you can wait to fix things or if it?s urgent.
"Josh was a big help and really wants to take care of you the best and as quick as he can. If you want to be treated right, this is the guy to go see."
Josh told me what I needed and did what he said. Cheaper than the dealer. Car stops like it's brand new. I am very happy.
Tried calling to book appt and phone number is bogus. Tried to book online but never got response. Poor customer service
I arrived for a scheduled oil change and Josh pointed out and showed me some issues going on with my car. He was very pacient as well as courteous while going over pricing with me. The service I received was outstanding and Josh really knows how to treat
Excellent work done and outstanding customer support. What more can I say. I would highly recommend this shop for service.
Always greeted with a smile when I go in for an oil change. Very polite and thorough when explaining what's been done to my vehicle as well as detailed information on what service(s), if any, would help the longevity of my car.
"I was most satisfied with the service I received at Midas on September 5, 2017. I would certainly recommend Midas to friends."
Josh the manager was awesome! He helped get good tires at a reasonable price
I called all over trying to get my brakes fixed/replaced....these folks took me right away and did an excellent job. The atmosphere was so friendly and welcoming. The staff and the customers could not have been nicer. I will be back. For sure.
Great service with great prices.
"Josh was very courteous, I called at 730am and had my wiper blades fixed immediately as there is rain in the forecast for a couple days. I am a customer since 2015 and I highly recommend this Midas from minor to major vehicle issues. Two of my close friend"
"Thank you so much ,everyone was very helpful and kind "
"Excellent Service. Manager very friendly. Went for a oil change and manager helped me out with a problem I was having with the wind shield wiper fluid not working, for a minimal amount. This is the type of service that will bring me back as a loyal custome"
Went in for a simple oil change next thing i know im being pulled into the shop and josh starts showing me how one of my rear brakes are clamping on the rotor and a couple exhaust leaks he quotes me for repairs and its over $600 he tells me the most import
" As usual Casey he stepped up to the plate. I called because I was in a predicament, without an appointment. My car needed to be towed because I broke down on 91 N. And I called and immediately I was told by Casey to bring the car in. I normally don't tak"
Cassie& Jeremy are very professional. They are very honest and knowlesble. Let me know exactly what was wrong with my car.
" I've been going to Midas for years. And I found this company to be a very honest company! My recent visit at the shop, With Kasie (the manager , I hope I'm spelling his name right)) was very professional and he's very knowledgable about his job !!! And "
was very happy with the service. I had went to two other places for my muffler and both said they were too busy. Midas did it that day and I had my car back in two hours
"I left a review on this site before. It has taken down. I went to Midas for a tire and serpentine belt replacement on 4/1. Left to find that one tire was 20 psi low on air and another had a large bulge on it. I payed an additional $20 for a ""wheel Balancin"
Thorough and the mechanics are friendly.
"Had a brake issue last year and Midas was super helpful. I blew out a tire and returned for repairs today. I also had the serpentine belt replaced. It took about two hours, most of which I assume was to let the car cool. Got the car back and asked if every"
"Call Midas on Boston Rd in Springfield Ma. to schedule an appointment spoke with a male rep who ask the make of my vehicle and quote me a price of 24.99 @3:30 however when I got there another rep said it's going to be 73.99, I said to him where does the 24"
This is the worse shop ever the owner and manager bob are very rude and don't want your service you are better off going else where
The mechanic are amazing and I will have no problem having them work on my car once again* I love the work they did even though I had to bring it back to make minor adjustments* but they met my needs* I can*t say that about the manager* He need to learn th
The mechanic are amazing and I will have no problem having them work on my car once again* I love the work they did even though I had to bring it back to make minor adjustments* but they met my needs* I can*t say that about the manager* He need to learn th
The mechanic are amazing and I will have no problem having them work on my car once again* I love the work they did even though I had to bring it back to make minor adjustments* but they met my needs* I can*t say that about the manager* He need to learn th