I went in for an oil change (regular scheduled) but also because my check engine light had come on. I was greeted and promptly misidentified as was my vehicle. Then, without looking at the vehicle (still misidentified) I was quoted the price of the oil change and the $150 charge to read the error code(s) which I understood and accepted— but then he quoted an additional charge of $225 to address the codes with no explanation or justification for the charge. I still accepted because I need to have everything functioning.A few minutes later he asked me to come back up to his podium “with an open mind” (a phrase that he repeated several more times in this conversation) and quoted me $2,669 worth of “factory spec” repairs/maintenance work that he insisted I needed to have completed immediately.I feel that I was ambushed by a sales gorilla. My vehicle may very well need a $2700 tune up but the strong-arm tactic and attitude is not appreciated.
They found the problem fixed it in a fast manner and we're very courteous and knowledgeable
Very honest and informative plus great customer service from the team. Super helpful and very knowledgeable
I was very impressed with the price and quality of the work, the work was done faster and at about half the price I had been quoted at other shops in the area. Five Star service all the way.
Well treated for both making appointments, checking in and picking up
Having knowledgeable techs is always a plus. The silverdale location has the bonus of also having an amazing manager. Steve is always honest and personable.
I live on Bainbridge Island, WA, and had never gone to Midas. I have a BMW, and have always had it serviced at the BMW dealership, in Seattle, WA. (And all that implies.) When my car was making a rattling sound, when I first started it, I feared the worst. I looked up online, as to what it could be, and the information gathered, was that it could either be a relatively "quick fix," or something exceedingly expensive. I braced myself for the latter. I called the Silverdale, WA, Midas. The man who answered was extremely helpful, and I was able to get in, within 24 hours, for them to look at it! When I brought it in the next morning, first thing, the customer service was stellar. He explained approximately how long it would take to look at it (within an hour), which they did. And then the phone call came, and my husband answered. Surprisingly, they said that it was a matter of fixing something relatively minor, and all told, it ended up being only around $100! (I could provide more details, but I didn't talk to them, directly.) The car was fixed in short order, and we were on our way back to Bainbridge, in no time at all, with a perfectly fine-running BMW! Thank you, Midas!
They do good work and inspections. I am always confident that Midas team can complete the job in a timely manner.
Taken care of by a professional respectfull knowledgeable person at desk.Asset to Midas…
I would have liked a run-down of all the pricing for all the parts I was purchasing.
Fast, courteous and reasonable price.
Everything went well for an alignment and balancing and rotating tires
The staff were professional and friendly, the service was quick, the inspection was thorough, and the work was quality.
Great customer service, clarity in terms of money and work, knowledge of systems and necessities.
I have been going to silverdale midas for a long time and had no problems. Great service.
The woman at the desk was fantastic! She answered all our questions and took the time to make recommendations.
I watched the repair tech perform the oil change thru the waiting room window - he was extremely thorough and made sure he cleaned up all oil that may have spilled (engine area). I watched him check all fluid levels, refilled the washer fluid, check tires and inflated them to proper specs. Although not customary, I was persistent for him to accept a tip for doing a great job - he was reluctant to accept but I made sure he would not decline - he appeared surprised, and initially thought I was going to complain but humbly accepted my verbal compliment and tip.
I have gone to this Midas for over 10 years. Steve is amazing and very informative. I feel that he has always been honest and helps me come up with a "plan of care" for my cars. As a nurse, I appreciate that.
Easy fast and not as expensive as the dealership
99% of everything was great. The way the employees communicated everything was simple, informative, and helpful. The ease of dropping off my vehicle to have it worked on the next morning was beyond helpful. The only complaint is that when the repair was done some of the bolts were missing from some of the locations. They aren’t important as to the drivability, and aren’t expensive, but having to replace them is a pain.
I felt the Midas people were very well qualified and happy to be of service.
Made my appt back in November 2023 for rotation for January 2024 for 10:am was in and out with in half or less..nice work
Steve Gutierez was friendly, knowledgeable and took the time needed to get us the right product at the right price! Kudos 👏
The rep stated all my car issues to address.
everything was as expected and went as planned
Do not call a customer to pick up a car with obvious issues with materials and/or workmanship.
Being able to schedule my appointment online was incredibly convenient. The associates and mechanics were very communicative and honest about my options and the prices of everything. When I checked out the woman at the counter gave me a coupon deal that saved me some money which was above and beyond.
Front desk clerk was friendly, professional and very informative. Service was quick and efficient. Wish the battery was cheaper- realize that’s a parts problem not yours! Y’all were great!
Steven explained the brake inspection findings thoroughly and clearly communicated the recommendations and pricing.
Good communication quick turnaround
Thank U for this Midas Golden Touch!:)
Steve the manager was GREAT! Everything that was promised was done and the price was spot on. I highly recommend this location. Also the front staff to the staff on the garage was excellent!!!
They are honest, they do the work promised and stand behind their work. They are GOOD, HONEST people and we appreciate them
We were on a road trip last year and needed 2 tires.....this year we did it again 2 states from home and we were able to pop right back in and get another pair.
The plan was clear and everything went according to plan.
Staff were able to accomplish everything that I anticipated needed doing on my vehicle.I feel comfortable knowing that my car is in good hands.
Told we needed new battery.Took car to tire/brake/battery store we always use and was told our battery was 95%.Calibrate you battery tester!
They are extremely easy to work with and have never let us down. They are honest!
The only thing that I was concerned with is that I was told I had an oil leak but I didn’t before I showed up. On the way home my coolant hit High, WARNING lights one the dash went off ON THE FREEWAY but 5 seconds later all light went normal. This FREAKED ME OUT! Nothing was going wrong until I left the shop. Since things are seemingly normal now, I did not call the location about it.
Was explained what the problem could be and offered a satisfied solution. Midas has earned my trust and would recommend Midas to everyone. The staff and mechanics are knowledgeable and a sincere thanks to Steve.
All services we’re not available, but everything that was went very well and satisfied with the outcome
My part was delivered first but wrong part. Got the correct part and want back and it was immediately fixed in shot amount of time. Appreciated the manager and other personnel. They were very professional and stayed on top of locating the correct part same day.
Car did not leak oil on my concrete pad prior to having serviced, now I have a big puddle on my pad. Obviously they did tighten the filter or plug tight enough.
They were efficient snd friendly
the Midas was well in tuned with what I wanted, I will return to them when I want something else done to my car
Had to ask questions in regards to the recommendation marked on paperwork, it was not detailed out as to why they thought I needed new tires. There was still plenty or tread.
Excellent customer service, Steve was great.
Steve an Casey were the front men so the customer was exceptional but I was also impressed by the attention to detail given by the mechanics doing the work. I will surely return.
TRUST TO BELIEVE EXCELLENT SERVICE!
This Midas location is well run. I think their pricing is fair and they are flexible. When I need a car worked on I call this Midas first.
The challenging questions about the coupon expiration and the shop location in the coupon in my phone. He was not aware of the existing coupon by Midas until he looked it up on his website. His demeanor changed after he found out about the coupon.
They were fast friendly and got it done quickly
Everyone was professional and the process was very straightforward, quick and well done. The price felt very well worth the service. I waited for my car there and it was very clean and comfortable with enough chairs for everyone else waiting.
I am very satisfied by how easy it was to schedule and how fast the job was done.
Steve, has continuously been an extraordinary representative for this location. A few years ago he was not there for a period of time, and the customer service diminished, his influence to the overall service experience makes it very pleasurable each time we take our vehicles to his location. It seems to motivate the entire team since his return.
Didn’t go above and beyond but still good
Customer service was great and on time
Steve gives us great service and we can count on him to be honest with us about what we need.
Every time I come to Midas I am always greeted in a friendly manner and the techs behind the front desk are knowledgeable in what is going to happen with each vehicle. I like being provided options and that after an oil change the data is explained.
I feel confident in staffing abilities, feel the are up front and honest with vehicle needs. I formation is explained completely and understandably.
Check in was simple. I was early for my appt. but they were able to get me in early and I was down the road in 45min. Super happy with the quick turn around.
Professionalism of staff, efforts they made to explain what to expect, above and beyond effort by the lady at the counter.
Steve offered us quick service and came through as agreed
Due to a delay on Product, Receiving the wrong Oil Filter from there supplier the first time, had to wait for the next delivery to get the correct Oil Filter,
it was easy to make the appointment, they were on time with the schedule and i didn't have to wait very long for them to finish.
I looked online and found tires for 67.99, three different options actually. Upon checking out it was $700 and change. I questioned it and he immediately removed an optional charge, which quite frankly should be optional, like "do you want this"? Not its on there until you notice it. Shady. Then he gave me a $100 discount so he got the price down to $500 and change. Which was nice but come on, seemed shady. Plus I looked this morning and the $67.99 tires are still on the website. The guy told me I would never find tires that cheap anywhere. Well... I have a picture of the website if you want. But I went in expecting to pay $271.96 and paid over $500 after being quoted over $700.
I have just purchased a 2018 car which is new to me. I was getting conflicting info from the car regarding whether it needed to have a full 30K mile check. They did a full check, put the next service sticker on and charged me 1/3 of what I thought it might cost me. I brought my last car to them and I will continue to work with them for years going forward.
The knowledge of the employees, the no-hassles attitude and the desire of the employees to help find a reason for why my brakes went out.
I needed a new muffler on my older truck. This Silverdale Midas shop did the replacement quickly and for a very fair price.
"I arrived early for my reservation, but they got me in quickly.Friendly service and a good value for the work they did."
Customer service from front office to The hangar bay is excellent. Job and payment were explained to me clearly. No surprises. Good job for this Silverdale Midas Team!
"Hi, Just wanted to thank you. My wife-not a customer- was across the street from your Silverdale shop at a mini mart- trying to refill a low tire tonight. The compressor had a leak and the hose was bad, she was struggling when a nice man from Midas came o"
Same day service!! Great customer service!
"I chose Midas because I trusted them with my vehicle. Midas swapped the motor on my truck last year, and replaced the water pump, thermostat, radiator, serpatine belt, etc... Last month, during an oil change, the technician told me I had a cracked serpat"
had a left front wheel Bering replaced and a thermostat replaced...felt like this was overpriced at 898.00...the GM Steve Gutierrez was working that day..Tonya the regular manager was on vacation...the GM was very cold to me..i asked him to go over the inv
This particular location is staffed with a good manager and mechanics. And they get the job done on time which I really appreciate. Easy online appointment process also.
Great service... waited while car was serviced social distanced. Had a special on which was a bonus.
As long as I been bringing my car to this location, I have received great service.
They need work in call back for appointment times and approvals.
"I hit a parking curb, and my front bumper was falling off! I had pulled into Midas on Silverdale Way. They were getting ready to close, but all the employees helped me out anyway! They re-attached the bumper and got me back on the road! I will always go ba"
Great service mechanic and service manager explained everything.
Very friendly service and high quality work. Thank you for the ride home where you even carried in my groceries for me! Now that?s a great experience.
"i walked in and asked the manager Tonya if she could put a headlight bulb in for me she said..""lets go take a look ""..she said can u drive it up to the stall and she started taking the bulb out..also looked at the other headlight bulb and showed me it was "
My car 2005 Toyota Prius develop ABS brake fault and turn to Midas for help and fix my problem.After 24 hours they return to me with the statement they diagnostic computer can not communicate with my car and the problem can not be fixed.I was charged $70.6
"I was quoted a set pricing for (4) tire replacement and an alignment as I requested due to budget constrain.I paid for what was quoted, and did not get the alignment, because the employee didn't write it in the order. I called and was told they would retur"
"Had a 9:00am appointment for an oil change and to swap out two tires. I thought I would easily make my flight that afternoon, especially since the tech told me it should take about an hour and 45 minutes. Fast forward to 12:30pm and I'm still waiting for t"
They tried to sell me a 21 dollar cabin air filter for 40 bucks and told me I cant install it by myself. I did so anyways and it took less than 5 mins.
Service was great, showed me the bad part that needed replacing. Front desk was very helpful.
"Great service, I'm really happy with the service, yes I would recommend to someone else."
"Midas was my go to shop for all my auotmotive needs, but no more. Recent costly repairs, going without my vehicle for a week, and incorrect part ordering have left my vehicle with new noises and poor performance."
I have taken my car to midas a few times and they have done more damage than repair unneeded parts replaced broken interior parts if you have a nice car do not take it to Midas Silverdale I have hired a lawyer to try to get some of my money back and have m
"Replaced the muffler and exhaust pipes on my 91 Acura Integra. They ran out of gas and initially told me Wednesday earliest for the weld, they would clamp it. The exhaust guy decided to arc weld it and did a perfect job. I was outta there on time and spot "
"The team did a phenomal job, took care of my car and brakes!! Awesome team always going back!"
It's always a warm welcome whenever I stop at Midas to have my 2005 Sienna Van serviced. I trust them with what needs to be done/taken care of my vehicle for me to have a safe drive every day. They are professionals and do a good job. Thanks guys!!
"Ive requested an appointment twice today and received no response, after calling 3 times and no one picking up the phone."
Exhaust repair was addressed professionally and courteously at a very fair price.
"I had an oil change and lightbulb replacement on my 2002 Toyota Prius. Everything was done with high quality, courtesy, and right on schedule, as always. "
Everyone was great. The manager was super helpful. Definitely will be back!
"I've been a Midas customer for over 10 years. I used to go to the one in west Bremerton which is closer to my house. I became dissatisfied with the customer service at that location. I made a call to the Silverdale location, let them know of my situation"
Great service. Got me in quickly and repaired tire for $17.
"On this recent visit, I guess my drain plug was not tighten. Other than that you guys been consistent with the work that you've done with my vehicle. "
Driving back from Montana our Subaru temp gauge started to go up and then down. I recognized this as a clear sign that the thermostat was going out. I took the car in and asked them to check and replace the thermostat. instead they charged me for a $120 di
"Great job, straight forward advice on my truck, and checked a concern I had."
Shaun and the team at Midas Silverdale did a great job changing my oil and making me feel that my business is important to them. I trust them to do all my vehicle repair and maintenance.
Professional atmosphere. I was advised of the services performed and items for my attention. Excellent customer service!
Great staff! Professional and courteous.
"Dependable and freindly help, Excellent service."
The title says it all these guys are great. JR
" Fast reliable service, helpful friendly staff. "
"I made a 1:00 appointment to have the brakes checked on my Toyota. Dropped the car off at 12:45 and told Shawn I needed the car back by 3:00. He said fine. At 3:00 nobody had called me to I called Midas and Shawn told me my inspection was quote ""in progres"
Very nice service and good checkout of the car.
Steve and the rest of the folks at Midas are always friendly and helpful.
Oil change took longer then it should, but they did explain what they were doing, what was needed and were friendly and professional
Great service - straight forward no gimmicks.
They did great job and good service.
"I would Absolutely rate this shop #1! I received the best customer service and consider Midas my ""neighborhood garage!"" I recommend it to everyone. "
This was my first time at this location but I had another great experience:) They were so friendly even though I walked in with 3 little boys! Car was ready right around when they said. Very clean bathroom.
We've been doing business with Steve at Midas for about 10 years. Steve and his team are always thorough in ensuring the client understands the problem and are willing to give options in repair needs that put the customers situation and needs first. We'v
Good job! They did everything I asked with no hassle! Keep it up
Good service, professionally done. I've very pleased.
I've been a Midas customer for some time now and Steve at the Midas in Silverdale is consistently outstanding with customer service. He gives Midas a good name and I recommend everyone to Midas since I've been going there. It is great to feel like your veh
Great job. Fixed the problem quickly and fast.
Friendly and knowledgeable, this Midas location never let's me down.
While the service was quick I thought the price of of 40.00 for changing 2 brake light bulbs was way to high. The job took them 7 minutes.
I have been bringing my vehicles to Midas for a number of years now. Steve and his gang have always gone above and beyond in their eagerness to satisfy our car repairs needs. It is awesome to find a dependable service group!
Someone backed into my TRD exhaust breaking them off leaving the muffler. Midas removed, grinded, fabricated new pieces (just to join the muffler to the pipes), and then welded the pieces back together. They even informed me that the original installer had it slightly crooked and they fixed that as well so it is symmetrical. All for about $150 instead of having me replace my complete exhaust.
Steve at the Silverdale Midas and his team are the Best in show.. I have an older car and I have trusted him to take care of my car for the last 5* years He has always come through with even the toughest of issues. I would have my car towed from another st
The staff is courteous and helpful and the services rendered are always above average quality. They go out of their way to help! I never mind waiting the short while it takes because the environment is clean and comfortable. I will always bring my car in
"I walked in for a routine oil change and they were able to fit me in right away. The price was fair, the service was fast, and the quality of work was great! I was also happy that they didn't try to sell me on other unnecessary services as other places us"
Had my truck taken in to fix my brakes and they showed me it was just a bolt that was in crooked which saved me a lot of money. Fixed a problem with my exhaust and even showed me a few things with my truck I didn't realize I had. They even changed my oil
