All the work on my car was explained clearly to me and all was professional and friendly
Mechanic was helpful and offered advice regarding other things besides the oil change I was there for. He also re attached my heat shield!
I went somewhere else for a quote and was told double the price then what you have offered. Kyle really knew how to keep it real and let me know in detail what is and isn’t.
So easy to schedule after hours on line, heard back to confirm within minutes of opening time. Very pleased with service, updates , recommendations, communications etc.
Apesar de nao ter podido reparar o meu carro, fiquei muito satisfeito com o atendimento. PPessoa simpaticas e bem prestativas.Despite not being able to repair my car, I was very satisfied with the service. Friendly and very helpful person
I use this store always for my services on all my alignments and suspension services
For starters nothing was fixed. They diagnosed my AC system and said it needs a new compressor. It took them 1 hour and 20 mins after being told it’ll only take 45 mins. The job was quoted at $219.87 after taxes bill came out to be $236.74 All for them to tell me in order to fix the probably it could range from $1,952.39 - $2,246.14. Seeing how lackadaisical the workers were not only on my car but another customers break job I’m sure the price will be more than the $2,246.14.Looking online it says a job like they did today to diagnose an AC issue would typically cost from $88.00 - $111.00.I’ll never tell anyone to go to Midas if anything I’d advise them to stay away especially from the one in Fairhaven, MA The gentleman at the front desk that I first encountered was very short and degrading to an extent in his responses which gave me a bad feeling from the very beginning and I should have listened to my gut instinct!
Honestly, I’ve never really used a “chain” repair shop for anything other than an oil change, but you guys were so communicative, efficient (no one EVER gets parts for my Fiat overnight)! You did what you said you were going to do and i got my car back(running like a dream) the next day. Amazing.
Unlike other companies, my first experience at Midas was professional and quick. Adam, the service advisor, worked with me on the weekend to order two new tires for my car due to on road tire damage. He was able to fit me in first thing On Monday, and when I arrived at the shop, there was ZERO hassle or drama. Extremely pleasant and I was on my way in under an hour which was EXTREMELY quick compared to other companies. Due to this, whenever my car needs service, I will ABSOLUTELY swing by the Fairhaven Midas for all my Car needs!
The service man was very informative and friendly. Quality of work and maintenance checks were great
I have been to this Midas locations for a multitude of services for my car and without fail ever team member is friendly and helpful, the service is quick, communication is key, and the price is reasonable no matter what.
Employees were polite and explained exactly what was wrong with my car.
When the tire pressure was checked they had a problem removing a cap. It looks like they used a ridged wrench or pliers to try and remove the cap and damaged the cap. I want my tire fixed.
As a woman was feeling uneasy about bringing my car in myself, But Adam made me feel very comfortable answered all my questions and told me the exact price right upfront no hidden cost.
My check engine light came on after service Kyle is rude rip offs writing a review now so upset 😡
They were able to take me in early and complete the job in less than estimated time. Also they were honest with me about not needing a new battery even though I was sure I did. I appreciate the honesty
Very professional and quick service
Staff is fantastic, I wouldn't go anyplace else
The employee who opened the store today, allowed me to drop my car off early and they completed the oil change within 20 minutes of opening with an easy to understand list of the inspection findings. Communication was excellent and the timing was impeccable
Staff at this location is extremely helpful and communication is fantastic
Everyone was professional, courteous and very accommodating, thank you!
great mechanics, great service, helpful and efficient employees, I always leave with my car like new, I always go back to Midas when I need it because I know the service will be of quality!!
The whole process from making the appointment to picking up my Jeep was seamless, happy customer!
They are always a huge help, find issues i didnt know about and cheapest possible solution. Very grateful
Great customer service, pricing fair. I could get work done cheaper and save a few, but this location should be used as a template for training
Fast professional service
Great service, good explanation of the inspection that was performed
No problems getting my oil change. I shall return.
Adam and Kyle kept my updated on my vehicle and I really appreciated it
Overall the service and experience at Midas is top notch. They communicate clearly and often enough that I understand what is happening with my vehicle and I have confidence that it will be fixed in a timely manner and appropriately. I have great trusting them.
Adam and his staff were great. I deal with Adam allot when I call for services. He's always been so kind and personable.
Great service clean area and great staff thank you for always providing best customer service
Employees were friendly and service was completed quickly
Adam was extremely helpful and made sure I understood completely what were safety concern and what was minor issues that could wait. He made sure I had breakdowns of all the prices of the repairs needed.
Kyle was great! while I was waiting for my car, I watched him go above and beyond for numerous customers, never sitting down for a moment. You can tell the team in Fairhaven believe in the good work they are doing.
Everything went smoothly. No surprises.
Easily able to make and appointment at the time that I needed, quick service and satisfied with the results
Kyle did a great job of. Getting my vehicle serviced! He’s definitely an asset to Midas!
Great service you get a complete check up of your vehicle operating equipment, very satisfied with Midas at this time
Manager.Fair pricing.Convenience.
I felt like I was really taken care of at the shop and everybody was super friendly and helpful!
Everyone was extremely friendly and helpful. Service was very fast and easy on my end, they explained everything they were going to do and why. They also gave me suggestions on work that I could/should get done in the near future, without any pressure or feeling like they were trying to upsell me. Also looked for coupons and discounts without me even mentioning anything. I will 100% be coming back any time I need anything done with my vehicle, wonderful experience.
Very satisfied with the communication to the customer and the overall service
How easy it was to schedule an appointment and the call back was well with in the time frame stated. This was very easy to do. Also they were ready for my car when I arrived and I did not have to wait long for the service.
Pricing was not clearly defined. Synthetic oil change listed as $49.99 instead cost me $100.
The manager at the Fairhaven location (02719) was great! He was very informative, took the time to explain matters at a level I could understand, and was an overall great guy. Very trustworthy!
Technicians were very knowledgeable and friendly. You can tell that they care about their business
Everything was great. The only minor complaint I have is my scheduled appointment was for 3:30pm. I arrived at 3:25p but my vehicle didn’t go in until about 4:15pm and I was there until approximately 5pm total for an oil change. However they did do a full check up of the vehicle to let me know if there was other issues to address
Clean environment and good communication from manager.
I came in after a rude customer had just left and the staff remained professional and courteous. I have been telling everyone how much I like Midas over Jiffy Lube!
As usual Adam and his crew did a great job dealing with what was a pretty bad situation for me they're great adam takes care of us every time we come in there
They cared about the customer and not just the money being made. They did all they could to save me money on a very expensive repair. Highly satisfied.
James and staff have always been 100% honest and work has been excellent. The guys are great and continue to take care of all my vehicles with no worries
This is my third time at this location and every time Adam has gone above and beyond. He explains everything in great detail, always super friendly and is honest about is needed for my vehicle. If I can safely bring my car to this location I will always make the hour drive to do so. Always blown away by the service provided.
Everyone here is so incredibly nice and patient. They explain everything thoroughly without making you feel incompetent. I will continue to bring my car here.
I absolutely love Adam and Matt! This is the only Midas location I will go to!
Took longer than needed with appointment ( over 3 hours for 2 brake pads/oil change) while I waited.
Friendly, attentive staff
Adam the general manager reached out to me a couple of times to go over what they found wrong and offered ideas and solutions on what was needed and what was not immediate. Also, he highlighted vehicle safety.
"Brought my vehicle in for a brake issue. Clear explanation of the work required and cost, work done quickly and efficiently. "
"Recommend having your next repairs or purchases done here. Compliments to the staff for thoroughness, integrity and honesty. Super clean facility if needing to wait. It was pleasure doing business with them. I would return for further car needs."
I made the appointment online for an oil change and inspection sticker but when I arrived they told me they didn't do inspection at that location. If you don't do it at that location you should not have it as a selection on the web site.
Fast service reasonably priced Free coffee while you wait
They were friendly, helpful and courteous. They made sure I understood exactly what was wrong with the car and my options to fix it. They went above and beyond with what was done for me.
So Adam seems like a good guy tells you what you want to hear makes you feel like hes trust worthy First said my car needs transmissions had a transmission plzce look at it said it didnt need one vode was being read wrong ok we all make mistakes had him
"STAY AWAY FROM THESE GUYS! Brought vehicle in for repairs to power steering and coolant system on Monday, 11/22, with request to be completed by Saturday, 11/26, due to vital business need for vehicle on 11/27. Accepted verbal quote of approximately $3,800"
"I expected, walking in, that a large company such as Midas would push everything under the sun on me. I was extremely impressed with the level of customer service I received and that they didn't try to push anything other than the work I requested done."
"This was my first visit! Not only was I told what my car problems were, but I was actually taken back to my car, which was on the lift, and I was shown the underside of my car and where the problems existed! And then told what the remedies were. I was"
"I cannot say enough wonderful things about the 5* Star experience that I have had at the Fairhaven Midas this past week. Last Monday I booked an appointment for my Volvo to get ""Road trip ready"" and was so pleased with the cost, cleanliness, and the friend"
"Brought my car in for front strut mounts. They gave me a written statement for $137.64. I found this to be extremely cheap. I've owned a repair garage in Fairhaven for 41 years and I told my wife"": Wait until they call back and find all kinds of things t"
They do a great job here at Midas. They go over everything about your car. They don't try to sell you like most places do. I felt very comfortable here and will continue to Service my car here all the time!
I love going to this shop. These guys are very honest. I trust them completely with my car!