The manager at this location (I think his name was Rojas?) is the kindest person I’ve ever dealt with at any Midas/auto shop before. He did everything he could to make my experience as pleasant as possible. For what’s probably the first time ever, I’m looking forward to going back here for any car needs.
I received professional and personalized service from the Manager and staff working at that location.
I was explained in full detail what my car needed and the customer service by the gentleman at the front desk was outstanding. He kept me informed the whole time and was extremely helpful.
I had to get my car inspected and I had a appointment at 9am and it still took 5 hours to complete the service and they found nothing wrong with my car so why did it take so long
Poque. Le dañaron piezas a mi carro
People who run the front office are so so nice and always get me in when I need. I was told clearly what was needed and I didn't have the funds but offered several options and I was able to get the work done. I really trust these guys. They also got the parts right away.
Great service,fast and efficient. Loved the recommendations provided. Will return, great men.
Took close note of the service requirements from me. And after work started, carefully called me and updated me with the vehicle conditions and made recommendations accordingly. When done, called me asap and well before the schedule
The manager was very friendly and professional and polite. I will definitely bring my car back and experience top quality customer service!!
My car had a message appear on my dashboard about the "coolant system." I panicked because I had a long drive for the holiday weekend directly after work. Midas (2300 Castor Avenue) was called and was told that I work around the corner and was in need of a check of my car's fluids. Sergio could not have been more kind and helpful and scheduled an appointment for me during my short lunch break at work. When I showed up for the appointment, Rojas was at the desk and was quick, kind, helpful, and got a technician working on my car instantly. I have never been at this location before, yet they treated me like I have been a customer for YEARS! I can't say enough positive things about this MIDAS and would not hesitate to use them again for any of my car's needs. THANKS FOR ALL OF THE HELP TODAY MIDAS! You saved me!
People were courteous & professional
Sent a email for an appointment by the next morning had a call back and an appointment for same day service
The tech was super helpful with payment options and even convinced me to apply for the credit card.
great employees, customer service and they always get their job done
The guy Louis R is great man his customer service is 100 all the time respond all my questions and give me all the information I need to be able to get my car better in every visit I definitely will go here all the time I need service for my cars see you on Saturday with my other car and thank you
QUICK CHECKIN . TAKEN ON TIOME. FINISHED ON TIME. FRIENDLY STAFF
Went in for an oil change that was completed with no problem. During the complimentary change, they checked the engine air filter. After I opened the hood, I noticed that they never resealed the engine filter and left it unscrewed. Very disappointed
Never a bad experience, all employees are kind & helpful always willing to go the extra mile to help out.
Straightforward and professional care. Came in for my oil change and scheduling online was too easy, once I got there I was in and out pretty fast and the price was communicated at the beginning clearly.
My car was taken as soon as I arrived. They were extremely courteous and performed the service I requested in a timely manner.
The people there were very nice and professional, and they got me out in a timely manner didn’t take long at all
Great service always nice staff
The parts or the specific service was not available. They don't have the equipment
Great customer service and communication
They went above and beyond
I was highly satisfied because they help solve the problem and gave me a free estimate on my vehicle
from the moment i walked in without an appointment the guy at the desk fit me right in and got the job done fast. i would definitely recommend this place
Great experience for my first time.
Awesome team work. Cleanliness,great communication with the customers knowledgeable about everything they do. Customer friendly
Service was fast, everyone was great
The gentleman was very polite , knowledgeable, and helped this senior lady who was trying to understand why the tire light was on in my vehicle
Well for starters I was able to bring my car in to get service at the last minute and was glad they help me with my car.
Rojas was extremely helpful and calmed me down during my frustration with my car. He was very knowledgeable and reassuring. I felt comfortable leaving my car with him!
Exceptional customer service and quality of work done on my vehicle.
Overall communication, courteous. Friendly staff. detail report on my vehicle.
I was highly satisfied with my experience at this Midas. The customer service was amazing and they we're friendly and helpful
I did an oil change. It was quick. I also had some plastic on the bottom of the car that had fallen off and I had taped. I asked for help with it. They attached it using clips at no cost.
They were fast and good at what they did with my 2018 Nissan Sentra. I highly recommend this place.
It's wasn't a bad visit but 2 hrs for an inspection is ridiculous. Unmount tires as soon as it get in the shop. Need to find a more efficient process for inspections.
Received appointment when we requested. Friendly service. I was offered a ride home if I wanted it. Really quick service.
Had an emergency situation which they address immediately, and told me everything that needed to be done in the importance of the services in the order in which would both be beneficial to me and my vehicle and got it done in a timely manner
From the employee's to the work done & the fact it was a holiday weekend they were awesome, made a bad day Great wish I would have went here before but definitely will be going back.
The location installed windshield wipers. During a downpour on a highway 1 day after getting them installed, the driver side wiper flew off and my windshield is now scratched. They were not installed correctly or they were the wrong size for the vehicle.
The prices can seem a bit high when comparing the price of the part(s) needed and the labor; which can be almost 2x higher. I do appreciate most everything else from this location and the employees.
Sergio got me in and out fast because I was on a time constraint. I was in service and had the faults that they found with my vehicle explained to me. I had just bought this car not to long ago and a part that was replaced was defective. I will be contacting the dealer to get this resolved.
It was a super good service. My car wasn’t done in time. Bro has got me an Uber to get home safely.!! I will respect them forever for that.. something they didn’t have to do.. the next morning my car was ready be on the road.. as I was waiting for my car, they gave me food. Something else they didn’t have to do. Rojas and Sergio was meant to work together. Them to was unstoppable. Thanks Midas!!!!
The friendliness of Rojas and the other staff members was awesome. They were up front with everything they were doing and didn't make me feel like I "needed" to purchase what they suggested I should have done to my jeep. They inspected my jeep and suggested I get the air cabin filter replaced but explained to me i didn't need it to pass inspection. I said to replace it, they had to get it from the warehouse which only took 15 minutes. They plugged a slow leak in one of my tires also. I was there a little over an hour, reasonable price also for everything. Great experience at this particular Midas. I will definitely use them again for service.
The service Manager Rojas was very friendly , and explained the pricing details and work .I was very satisfied.
Staff pretty nice the price are reasonable dealt with them before they did a good job
Also go to Midas for all my maintenance services . Been getting my car serviced at Midas for more than 10 years .
Front desk guy friendly. He explained everything to me.
THERE WHERE KIND AND PATIENT AND COURTEOUS. AND THEY WERE FAST AND THEY EXPLAINED EVERYTHING TO ME THAT I NEEDED DONE. AND IF I WAS INTERESTED LATER ON ON OTHER THINGS THAT I NEEDED DONE FOR MY CAR. SO I WOULD DEFINITELY GO BACK...
I been with Midas for three cars now. And why I traded my cars was my family got bigger. They kept my cars in top shape
Both the manager and assistant manager were extremely helpful and friendly. The manager took the time to fully explain the issues with my car and why I needed to replace certain parts. Everyone I interacted with seemed to genuinely care about their customers. One of the best experiences I’ve had at a car mechanic.
it was good service nice staff the pricing was more than i expected but im not to familiar with pricing to be honest
I called Midas to inquire about brake services. I had the pleasure of talking to Rojas, who was so friendly. He told me he had an open bay and I could come in right then. I did and it was a smooth check in. I waited 30 to 40 minutes and we were done.
It costs almost 1 thousand dollars for my service, if I wasn't selling my vehicle I would of went somewhere else
Mr Rojas was honest, dependable, professional and above all was sympathetic to an extremely stressful incident. If cloning were possible you need a person like Mr Rojas at all your locations!!!!!!
The are very nice and they take the time to explain all my options and I feel I got a very good deal they even took me early for my appointment
Service outstanding no wait time courteous Manger very professional great experience.
Sergio and Felix were both extremely helpful and knowledgeable.
I had been to Pep Boys, Monroe, and Jiffy Lube to try to get an oil changed. They couldn't either service my vehicle or they pushed back my appointment. Came to this location, told them the situation. The technician, Rojas, stepped in, made sure I got an appointment, and followed through with me until my oil change was done. Great service.
My appointment was on time they got right to work, and they brakes are lifetime just pay for labor when I need new brakes
I did not have an appointment so it took me 2 hours for an oil change.
The staff was available at all times although they were dealing with an air conditioner problem. They were curtious and had a great attitude towards their customers. I will go to Midas for my inspection too.
Because I don't have any problems with anyone there at the shop an if I need work done to my vehicle they let's me know
Because they find other things I need get done
Friendly staff and the really take time to checkout your vehicle to pinpoint where the problem is and tell you what the problem is and what services needs to be performed.
I came in April 23 with squeaky brakes and and acceleration hum. $3,800 later, it was supposedly fixed. I had to come back in May 23 for the same squeaky brakes issue. Came back again 3 weeks later in June. I’m never coming back because the same day after I picked the car up, the brakes were squeaking so loud it was unbearable. Took it to another mechanic, and passed d $350, issue us fixed and he said I got fleeced for bear $4,000. FOUR THOUSAND DOLLARS. Never again.
Extremely helpful & courteous staff, Sergio at explaining a vehicle problem/concern. And Rojas with vehicle check-in/out & friendly demeanor with all of the customers in between. Was extremely satisfied. Two weeks prior I tried to make an appointment online for a state inspection at Mavis on Aramingo, only to arrive there & be told its a glitch & they can no longer do inspections there. Tried the following weekend with an appointment at PepBoys Aramingo, waited 2.5 hours & they didn't even look at the car, & the waiting area was filthy, and nearly no seating.Was very impressed with the Midas shop at Castor & will certainly be returning for additional vehicle needs. Great staff, prices reasonable, they are on-point in valuing customers personal time & service work estimates. Great team employed there all around. Only problem is the facility & parking lot is a little small. I'd recommend to corporate to buy the Mavis facility across the road, and expand the Midas operation.
The service was completed quickly and satisfactory. The personnel were helpful and friendly. I was informed of a delay when I arrived. The delay wasn't as long as anticipated.
I brought several vehicles to this Midas for one reason or another and I've always got good service I've been coming here for about 15 years and the service is still good. And I will be coming back.
Always feels like a safe place and I’m treated well.
I loved my Midas experience. The associates were extremely pleasant and knew what they were doing. My car runs like new but I paid a steep price to fix a lot of issues
Rojas Sergio at the front desk went over and above to see to it that i got my Uber safety inspection done before it expired! this allowed me to continue working without a glitch and for that i am truly grateful
The staff was very respectful. The price of quotes and the things mentioned that were "wrong" with my vehicle were very high and the labor was extremely high. $200 to change front brakes: just the labor. And another $200 to change the back brakes. Just in labor. So $400 before parts and taxes. No thank you.
Amazing ..Sergio Melendez is a great store manager because of him I will always be back there
This location was very knowledgeable and that's extremely helpful to a person like me who knows absolutely nothing about cars. Although price was extremely high for my budget they offered me chance for financing which was not ideal but helpful ...very helpful in my situation. They were even nice enought to give me a list of things that I couldn't afford to get fixed - non emergent, and the pricing so that I can adjust my budget in near future for services. Most of all they got me out before the estimated timeframe so that I could make it to work sooner even though they added on services that were more time consuming than an oil change! Thank you now my family and I can drive much safer. Again...thank you
I have been going there for years and have continued to return.
Prices seemed very high for services. Example rear. Brakes. Quote was $100 over neighboring service companies.
It took me three different Midas to be able to get my alignment, but it was still all handled so well. I got my balance and oil change at one, but then was sent to another for an alignment. When I got to the second location, their machine was down so I was sent to a third. When he saw how rough of a day I was having, Mike Reynolds went above and beyond to fill me with confidence about the stop a his shop. Handled everything well, put a little extra effort into both the work and the customer service. Made a connection with me on a personal level and even popped on a documentary for me while I waited in the lobby. Between all three shops, everyone was great and I am now a Midas person for sure.
Making an appointment was easy, very friendly employees and extremely helpful. Time to have my car repaired was not too long, only a few hours.
The staff was able to diagnose and fix a problem that was caused by a faulty repair by another provider. They told me what needed to be done to make it right. A good repair is always worth a little more money.
Great service. Very professional and did not take advantage of me like most mechanics do when they see a women with no knowledge of cars.
Everything is clearly explained and I know I’m getting the best service at a decent price.
Did not expect the high price.
From the first phone call to make appointment to them pulling my car to the door when complete with a floor mat in car service was excellent
We recently took our car there and they were super nice and pretended to act like they knew what they were doing. They changed my radiator and let me know that my car would smoke due to antifreeze hitting the engine and transmission so we went home and whe
Very efficient and friendly!
"We take our Dodge nitro to Midas on regular for oil change every 3,000 miles or so. The staff are awesome. They go beyond what they are supposed to do every time. They never try to push extras on me like other shops have done in the past. I would recommend"
"We take our Dodge nitro to Midas on regular for oil change every 3,000 miles or so. The staff are awesome. They go beyond what they are supposed to do every time. They never try to push extras on me like other shops have done in the past. I would recommend"
Got rear disc brakes n a tire Rotation..everything went well
Professional & timely. I would recommend mechanics use plastic floor covers as to not track liquids and scents into someones car that can remain trapped in the carpet.
Castor avenue is by far the best Midas that has serviced my car. They are very professional and committed to making every experience worth coming back. I appreciate the consideration they show me during emergency repairs to accommodate me in a timely manne
Recently went to Midas on Castor ave and had a great experience. The shop was very clean and the staff were very welcoming. The guys were very knowledgeable about there services. I didn?t feel pressured into getting any extra serves as most places do. I wi
The plastic cover underneath my vehicle was removed and damaged. They felt the need to tie wrap with black zip tie to my shifting cable causing damage to my transmission and is now leaking fluid. I have pictures please email me to send them.
They we're very help and extremely patient dealing with my warranty company...true professionals
Awesome! Very informative and would recommend my people to go Midas.
Very friendly staff told me the difference of what and y I needed the service
Your guys always do a great job here and your counter person during the morning deserves a raise cause when I came in he had a angry gentleman and he handled it like a pro to reduce the man's stress that had nothing to do with his vehicle
Carfax service was great. I like the notifications and updates when services are rendered on my vehicle.
Sergio thank you for your service highly recommended
Sergio thank you for your service highly recommended
"I have been going to them for 15 years and they r by far the best repair shop in the city,Luis and Serge r the best mechanics around"
These guys are the best Professional and quality work
Awesome job. Front desk young man was courteous and friendly. Definitely coming back.
Recently had a oil change done and the service was absolutely awesome. The young man at the counter was super courteous and informed me that my brakes were in need of getting done. What was cool was he told me that I actually had some time before I needed
I have been to this Midas a couple of times the staff is very professional and the service that is performed is exceptional never had any issues with any work done on my car the staff goes over and above to make sure your car is back on the road.
Great service time! Inspection went well and the time of wait wasnt bad at all.
I went to the Midas on Castor ave and got an oil change in my Camaro and they didn?t put a seal on my car the proper way and all the oil drained out my car destroying my engine. DONT GO THERE!!!!!!!!
I have been here twice so far. I just made my 3rd appt. The gentlemen at the front is great! He is very knowledgeable and another customer and myself complimented him on his professionalism just a week or so ago. We also let him know he is the reason we ke
"On my way to work in Jersey, I ran over a large piece of metal that lodged in my tire. Unable to remove the lug nuts myself (air guns are great until you are alone in the side of the road) I decided to tempt fate and continue with my commute. I saw the Mid"
"I've been coming to this location since 2005, having work done on my vehicles. I leave pleased because of the quality work, how clean it is, and friendly staff who knows the business. Sergio's approach is nice and very professional. I never feel like I'm b"
I came in today for an oil change and I was out within an hour. These guys are great and honest. They tell me what I will need and I feel confident that is correct. I love coming to Midas.
Sergio is great...explains what needs to be done and why
"Since the first time I came in the shop to have work done, I was treated like family and they always explain everything to me.Thanks "
Sergio was very professional and assisted me with my car problem. He knows his stuff !!!!!
I Went to Midas July 1st to repair my front brakes and rotors.They charged me a total of $396.54. My car seemed to run fine until yesterday 9/30/14 when I noticed a grinding sound while driving. On my way home from work today the sound from my car was get
"Jason, Sergio, and the rest of the crew at Midas, keep my car running great even with the amount of miles I do they can get my car back on the road I don't make money if I don't have my car."
they were fast and very nice. got what i needed to be done in a timely manner