Time management and professionalism and always have welcoming employees who make sure I’m always kept updated and knowledgeable when I come I bring all my cars here and they service both very well
No call informing me that vehicle was ready. Also, front desk was not sure if they checked/changed oil. Overall everything was good but those two things could have been handled better.
The manager Milton friendly and knowledgeable. Helped me in the past with an overcharge on my Midas for services. He is very honest !
Came in for a routine inspection and emissions test. Passed emissions, but failed inspection.The required work suggested was quite extensive and in my opinion, unnecessary. Oil was suggested when it has not been long since last change. Did they just look at an old sticker from a previous place that was on the windshield? Saying engine and cabin air filters are needed to pass safety? Both also replaced relatively recently.Then came the suspension and brakes+rotors. I admit this probably is close to needing some work, although I am skeptical it is required to pass current PA requirements. Regardless, the quote given for work that doesn't even require removing the wheels or axle was absolutely clown shoes astronomical. More than 4 thousand dollars. Parts for all of these "failed" items with my choices of some premium selection was $800. With a full shop and tool at hand, this is a handful of hours job. Basically, trying to charge something like $1000/hr for labor. Absolutely insane.Given that the work can be done by a relatively well tooled and educated person like myself and a afternoon of time, this quote was clearly predatory. They expect unknowing to fall for it.
Julian answered the call and was extremely helpful in scheduling an appointment and understanding the time frame and scope of work needed. When I was able to get the car to him before the scheduled appointment, he gave me an earlier appointment and a detailed estimate of charges.
Address all that the customer needs with there car
I paid over $1000 to replace my 2013 car alternator. My two car are frequently serviced at this location and I have been a customer since 2018. $1000 for an alternator is outrageous
They was professional, and the time was very good. I didn’t have to wait and the service was excellent. I will recommend family members to this establishment.
Very polite and kind the associate was.
The Associates was knowledgeable and my oil change took the time they said it would they got me in and out at a appropriate time frame
Prices were not at all transparent. I came in for a tire patch on a wheel that I can replace myself but left with a $200 bill. Once it was explained that my old tire had been previously plugged and was slashed (it was not), I was told the tire had to be replaced. I showed the original tire that was 50% less expensive than what I was given due to stock limitation. The bill is well itemized but a $22 road hazard warranty is unnecessary and it is not presented as itemized until after you pay so you can’t contest.
The informed me that the services were completed and my check engine light was no longer on. However, the light was on once I turned the car on and I had to return the next day due to the issue not being resolved.
I had a coupon and they claimed that they used it. He told me one price for $63 and when it was finished he said that it was $78 so I was not satisfied with the price because they give you the price and somehow they raise right back up to the normal price, so what’s the reason for giving up coupon if you’re not really seeing the discount
The associates and sales people were very good.
Very friendly and professional and fast.
Cover floor mat so as not to leave grime n oil on it. Also dissatisfied with SHOP FEE.Why does customer has to pay for using ur shop? Not on board with that.
I have previously visited other different mechanic shops and just wasn't pleased.The MIDAS SHOP I USED TO USE HAD BURNED DOWN NEAR BROAD AND WINGOHOCKING ST.
Did not have to wait long thanks
Very friendly and I approve 👌 the work
Didn't have to wait for an associate, the work on my car was done immediately, and I was out in no time. Great service,
They explained everything to me and the associates was very friendly and helpful.
They took my car right n an worked on it an finish very quickly and promptly.
Every associate that worked with me during my visit was helpful, kind, and happy to assist me!
Good communication skills and good attitude
Don't use inspection to push uncompletely unneeded repairs
Time it took before auto was inspected.
Service was easy to schedule Service was explained before any work was doneService was performed timelyService price was competitive to the dealership
My check in was fast, the clerk was friendly and explained everything that was done and the price was what I expected to pay.
The vehicle handles much better now and I feel safer driving it now. I appreciate the upfront call less than an hour after dropping it off as to what needed to be done and how much it would cost. The repairs were completed in less time than estimated. Great job!
I was charged for a full synthetic oil change (which my car does not require and I did not ask for) and the price was more than double what I had asked for and expected to pay!
Julian and the rest of the staff was friendly and thorough. If I had a question they had educated answers and did not mind explaining pricing. The staff also applied current discounts and coupons without me having to ask.
Milton at the front desk is friendly and quick like always!!
The staff there are always pleasant and the service is very good I truly value the opinion of the staff there and appreciate the duties they provide
the service was good in&out in no time, but when I picked up my car, it was so dirty , the steering wheel, the floor, and the door was so dirty, I had to clean everything myself.
Front desk was very curious & professional, all my needs were addressed and it was an enjoyable experience, this location has always given me excellent service !!
The Mgr Milton is VERY knowledgeable in his craft and those he employ...particularly "Jay" was phenomenal with his attention to detail, speed and understanding.
I had a really good experience with Midas at this location. I was very pleased that they did a thorough checkup on my vehicle and listed all the issues that I wasn’t aware of. The technicians were very helpful in answering my questions.
Christine at the front desk was amazing, very sweet and accomidating. The entire staff was friendly and made my experience easy. They got my car repaired very fast and I didn't have to wait long. If I have any tire issues in the future I know exactly where to go.
I came in before work, and was serviced promptly. I was even able to arrive at work on time.
Awful front desk person. Awful manager made it worse. 2.5 hours when told it would be one hour. Spoke with District Manager who apologized. He asked if I would consider one of there locations in the future. If he had offered a complimentary service I would have considered that. Expecting me to pay at Midas after the ignorant, inconsiderate, insulting service provided was ambitious of him.
Every time I go there it’s a great job. I only let Midas service my car. & the conversation with Miltion is such a pleasure. He explains everything to my understanding.
That was a mistake I was highly satisfied
Pricing was fair and the staff was kind and communicative
Waited an hour for my car to be taken back. When it was it was done in mintues
They were patient with explaining what I needed done with my car and the pricing and were friendly
Overall it was a very good experience. I wish there was a bit more communication on parts and cost for each part. I think we had to ask several times before everything was made clear.
I asked for a tire rotation with the oil change and it was not done.
My front wiper blades has be inspected 6 days ago, but I have to replace the wiper blades otherwise MY car inspection will be failed. My friend told me his car inspection failed but was passed at another place,now I believe the truth.
The associate was very pleasant when I arrived and explained everything and when i came back to pick up my vehicle the associate was also very pleasant and made the sign out process very easy
Stop scamming and taking advantage of customers. I was given an outrageous estimate for work that was not needed on my car. I was told if I didn’t make the repairs that my car wouldn’t pass the safety inspection. I took my car to Pep Boys for a second opinion and I passed the safety inspection easily with NO WORK NEEDED on my car. I was told my car was making noise (it wasn’t) and that I needed shocks and struts. Pep Boys verified I did not and that there were no repairs needed on my car. At Midas, I was given an option to finance the bogus $1800 estimate I was given and was approved for credit, however, the APR% was 179% if the money was not paid back within 3 months. Midas is fraudulent and preying on customers. I save $1500 by going elsewhere. $1500!!!!!!!!!!
Overall time I walked with/without appt. It’s the same quality treatment they keep it real with u at this location 39th Market street
My car is doing well after the inspection.. the brakes, balljoint are good!
Friendly staff and good service. They also have a payment plan option which helped with the unexpected expense of getting new tires. Service delivery was professional and courteous.
Good customer service and they are always honest with you when it comes to your car also there very polite and patience they don’t mind answering questioning when they are done
In and out in a timely manner
Comprehensive explanations for any unplanned "necessary" work, itemization / clarity on "labor" charges for routine procedures.
Excellent services overall.
Service took longer then stated.
I went in for an inspection. They gave me a long list of why my car failed and charged me $84. I went to another shop and the car passed inspection.
I've been bringing my vehicle to Midas since I bought it over 6 years ago I have always been treated with great customer service.
To be perfectly honest, I am highly satisfied because everyone at this location is a total pleasure. They are friendly and honest.
You advertise a synthetic oil change for $24.99 which is not the most needed oil change. I was under the mistaken notion that it was what I needed and at a decent price . Imagine my feelings to find I had to pay almost double that amount for an ordinary oil change! You pulled the old bait and switch without informing me. Also you told me I need over $1500. worth of additional work done to my car to make it safe and able to pass inspection. Every time I visit your business it's the same game with your establishment, which I detest. Lastly, Your employees make sure to not give me the paperwork stating all the defectsthat need to be repaired so I am able to price check your findings to make an informed decision whether I can afford your work. I also detest this practice!
Pricing for brake installation was extremely ridiculous. Control arm installation ridiculous. $300 per hour. Car was ready in 3 hours.
Be professional. Communicate better with customers about service, cost and wait time. It should not take over four hours for an oil change.
I had made an appointment but I was able to get my vehicle done early the price was right my service was extremely professional and curtious everything was explained to me as they went along even down to what else I needed and I got a quote for the work I needed done I will continue to do business with them and I would recommend Midas to friends and family
Go anywhere but here.likely to be misinformed, charged extra money, and have to wait for 3+ hours for something advertised to take no longer than 15 minutes.
Great customer service. Had my oil changed in 39 minutes.
My truck was in bad shape brake-wise and I needed an oil change from a dependable place, well-known auto shop with a good customer service vibe, but being new to Philly, I didn't know where to turn. The reviews for this Midas were very good, and they did not disappoint. Nino was exceptional to deal with on the phone and email, and the brakes feel great. Feels like a new 1999 Toyota Tacoma baby! Thanks to Nino and the crew at Midas. I'd recommend to anyone and I'll be a customer for life.
They were on point and always gets the job done and on time.
pleasant n helpful customer service quick services not happy with price of service the highest i ever paid 4 and oil change $48 4 got 2 bring coupon
The representative was very professional, friendly, and the service was performed quickly, even though the shop was very busy.
Milton at your Market street location in Philadelphia provided excellent customer service.
Requested a synthetic blend oil change, but the associate mentioned that they don’t have it. Ended up getting standard oil change but was charged for synthetic blend.
Very good and fast costumerservice
I have a Midas that is 1 mile away from my apartment and I go out of my way to go to this Midas because I know how good the customer services is
Fast service no longer than a half hour in and out. Thanks again
I have been bringing my vehicle to this location since I bought it and have not been disappointed with the services they explain the issues and then fixes them.I really appreciate them at that location. Thanks guys.
I was in and out with no problems. The receptionist was very helpful and polite. I didn’t have enough on my Midas credit card to cover all the work so the receptionist helped me to get the funds that I needed for the purchase.
They looked into the issues and was able to diagnose it
Complete scam of a company would not give me my inspection sticker when I knew I didn’t need what they said I needed.
The worker was rude and short with me when I was asking reasonable questions such as how much does this cost and how long will it take.
Just a little expensive for the parts
"I was treated well, the service was good and I?ll be back! "
Milton as always was extremely helpful
christina at the front desk was informed, thorough, and really friendly. grateful for the quick and smooth experience and no surprises.
I was very pleased with the service I received at Midas. The tech that did my oil change was very professional and even cleaned my seat off and door panel when he got oil on my seat.
The service was on time and my oil change was done quick
I would have liked to receive the f so is punt coupons before the service as opposed to receiving the coupons after the service was finished and I was home
Professional and courteous staff who take good care of my vehicle.
Best customer service!! I had a tire blown out and had to be towed in. They got everything fixed in record time and were great about explaining to me what needed to be done. Really took what was shaping up to be a bad day and turned it around
I got my car done here recently and before my car went here to get worked on my brakes was absolutely fine. I got my car back and my brakes was gone couldn?t work then they wanna tell me I have a break leak when it was fine before I took it. They said keep
"Customer service was great. I observed the front desk representative as he interacted with several other people and he was knowledgeable about the products , patient in the interactions and offered viable options when appropriate "
"I recently moved to Philly and I was nervous about finding a new, reliable mechanic. I?ve had my car looked at multiple times and I?ve left with great results each time. Shout out to Brian at the front desk, he?s the best!"
Great quick and easy I was in & out.
My husband loved the service and made plans to keep going back .
To answer your question would I tell somebody about Midas of course I would you guys are the greatest your place is the cleanest you better respect with the seniors and I love you guys The Price is Right In My Pocket range
"Professional, courteous service."
My family and I have multiple vehicles and trust Midas with all of our vehicle needs. The staff are always friendly with great service and take the time to explain everything to my wife who usually asks a thousand questions.
Didnt rotate my tires but wrote on the form that they did . Other than that it was a good experience
Prompt and excellent service!!
Overall pretty good service. However, I asked for an oil change and didn't get it.
Went there for a state inspection. Good service as always!
Happy with the honest information that was given to me about my vehicle.
Great service and the mechanics are nice and professional!
"I just would like to say that everybody that I came in contact with was very courteous and professional. Hats off to the manager, Milton...they got me in and out quickly."
"Prompt, courteous and professional service."
Courteous and prompt service
They did an excellent job.
"When my long term mechanic retired, I wished him well but was concerned about finding a reliable, honest mechanic. Mr. Velez and his team at 42nd and Market St are reliable, honest and welcoming. The service is top notch. I would recommend this Midas locat"
Im telling everyone to get there car into Midas they are good
Excellent service! They found more stuff to be done, but they got me out in a timely manner.
It was good They had gave me a oil change and my car is running fine now I will recommend people to go to them they are very good customer service it was very polite and honest
Their customer service is good they help me with all my needs oil change twice on both of my cars so they are very good I would really recommend people to go there
Efficient and professional staff. Walkins permitted.
Great service and reasonable pricing !
"This is my second opportunity to use their service. Mr. Velez is so kind and offers fast, efficient service that you can depend on. I highly recommend this Midas and will use them again."
I scheduled a appointment to get my heat in my car fixed Midas had my car from 9am to 5:00 pm never called me to pick it up and when I arrived to pick it up nobody knew where my keys were and nothing was complete they handed me my keys and told me they cou
Top notch service and repair center.
Was fast and efficient, they made me change the windshield wipers to pass inspection which it is not part of the inspection but I got a discount after all.
Service was excellent! Mechanic was very informative and hands on. I would recommend this company.
Such a shady place . Never go again. Not honest at all!
I used this service location to do annual inspection and fix the nail on one tire. Annual inspection cannot get completed because the system is not ready. But they charged me everything for inspection including the cost of stickers and told me that I can f
"I took my car there met a gentleman named Corey, was very nice assisted me before they closed very knowledgeable about getting you funded to have wirk done to your car to keep you up and running. I thought that the mechanics would be as knowledgeable. I gu"
"Once you own a car needing a mechanic comes automatic. I gave Midas an opportunity to work on my cars and I was very pleased. There are some good and bad mechanics state to state. I am so so happy that each person that I made contact with Ms Nora, Dave, "
Service was reasonable. The part, though, was expensive
Nice and fast no long wait very polite
Kind courteous employees.
Dislike this place. They did not call me to tell me my car was ready or tell me what they would do in advance of doing it.
"Customer service was good and wait time was minimal, but quality service is horrible. Wanted to go out of town for the 4th of July but was unable to due to my steering wheel trembling when reach 50 mph. This was not an issue before Midas service. "
"It was easy to find an available appointment online within a few days and book. I was able to bring it in first thing on a Saturday, and the nail in my tire was removed and my tire repaired, in less than an hour! "
Quick, accurate and helpful
I was very happy with the service I received. The staff was friendly and professional.
Everything was great and affordable.
The service was great very friendly
Horrible customer service.took in my car at 845am for an oil change was supposed to pick it up at noon.back at 3pm job not done. And the guy was not even soory .he asked me to leave the car until next day.it is a 15 mn oil change .you wasted my whole day.i
Told me I need new rotors when I didnt.
Very nice, quiet and clean. I think I was in and out by an hour.
"EXCELENT JOB,SPEEDY SERVICE.GOOD CUSTOMER SERVICE.THANK YOU ALL"
Tire rotation was suppose to be included in the oil change but was not done.
Try and cover up the fact they nearly killed me and won?t take ownership of what they did was wrong
"This location in Philadelphia on market Street is a complete disaster. they lied to me after having me wait for my car for 4 hours, telling me my car was done. I get to the shop and they completely forgot to work on my car. Nothing was done for over4 hours"
"Went in for an oil change. Didn't take nearly as long as I expected. I found the man assisting me very friendly and very helpful. When my car was ready, it was pulled up right outside the door. I'll make sure to bring my business back to this store."
"Went for a diagnostic, was told 2 things were needed. Decided to get 1 of the 2. At pick up we realized we were not given the diagnostic print out which cost & was paid for @ $96.00. Upon calling Milton said Corey was upset we did not get both services &"
The service was excellent
They did well in everything I needed done for the car. My only qualm was they didn?t call me when it was finished. I had something to do later that day and I needed the car done in expedient manner. One of the main reasons I dropped the car off bright and
Staff was very friendly! Took my car into garage right away to fix a flat & I was on my way (:
Shaking noise from wheels were never fixed after weeks of repairs with continuously added charges for more than $1000! Finally refused responsibilities! My car was scratched at parking!
I recommend this location for all your auto needs. The staff was very friendly and the work is excellent.
I have been coming here for the last few years and refuse to take my car anywhere else. Everyone there is very polite and professional. Ive never felt like I was being ripped off. I always recommend this place to family and friends and will continue to do
Everyone was very kind and helpful.
had battery replaced - ready in a few hours with no issues. very pleased with our service. nice staff.
"I came into the shop with an unexpected flat. They were able to order the tire (weird size) and have it fixed, along with an oil change by 3 pm. Awesome service, friendly staff! Love this Midas. "
"I am pretty picky when it comes to shops. When we moved into the area 2 years ago, I took my lumps with local shops and dealerships. Gene and the boys run a great operation. They are honest and fair. My truck has over 270,000 miles - they have been servici"
Walked right in my Vehicle was serviced in less than one hour
"These guys have a fully equipped shop and may have the necessary training, experience, and credentials, but their ""Used Car Check-Out"" -- for which they charge some people $100 and others $65 with a $99 hourly fee for labor -- is a scam. They waited unt"
"Went today to drop a car for an alignment and the person in the front desk was not polite, talking fast explaining the procedure and overreacting of question from my behalf. Customer Service is crucial to me I decided not to drop the car and wait for a dif"
Very friendly and up front . Will recommend
the best place I could ever find is Midas. ..
The service is honest and good quality. They seem not to like questions though
"excellent customer service ,very polite,accommodating to my specific needs,finished in a timely manner and done right,advised me of future needs without feeling pressured!"
based on my recent visit i would not recommend a person that have a car more than 10yrs to go get their sticker there.remember pass or fail its 25dall