Ottawa, ON Auto Repair and Tires
With convenient hours and locations, we make it easy to get your car repaired in Ottawa. Our expert trained technicians are ready to fix your vehicle and get you back on the road. Learn more and request an appointment at Midas today - your Ottawa, ON auto repair and service destination.
Need an Oil Change in Ottawa, ON?
Our experts can recommend the best conventional, synthetic blend, or full synthetic oil for your vehicle. Trust Midas Bank Street to prolong the life of your car with our exceptional vehicle maintenance. Learn More
Ottawa Brake Repair
For brake inspections or repairs, trust our expert technicians for quality service at affordable rates. We provide comprehensive brake services, ensuring your safety on the road. Schedule your appointment at Midas in Ottawa today and drive with confidence. Learn More
Tire Balancing & Repair Services in Ottawa
Tires are crucial for safety, connecting your vehicle to the road. Your brakes depend on your tires to have a firm grip on the road. At Midas in Ottawa, ON, our experts ensure your tires are safe in your car, truck, or SUV. Learn More
Ottawa Wheel Alignment & Suspension Services
Experiencing handling issues? Trust Midas in Ottawa, ON, for expert suspension and alignment services. Our professionals inspect wheel alignment, struts, shocks, and suspension, ensuring a safe and comfortable ride. Count on Midas for your vehicle's stability and performance. Learn More
Car, Truck, SUV and EV Tires in Ottawa
Searching for dependable tire options in Ottawa? Explore our extensive tire selection featuring top brands like Michelin, BFGoodrich, Firestone, and more. We have tires for most vehicles, including cars, SUVs, trucks, and electric vehicles. Schedule your Midas appointment today. Learn More
Check Engine Light Diagnosis in Ottawa
Is your Check Engine Light on? This warning can indicate severe engine problems, requiring expert diagnosis. Rely on Midas professionals to identify and resolve the issue, ensuring your vehicle's peak performance and safety. Learn More
Ottawa Muffler and Exhaust Services
Experiencing smoke, noise, or other exhaust system problems? Visit Midas in Ottawa for expert exhaust services and repairs. Our professionals ensure your vehicle runs smoothly and safely. Trust Midas for reliable solutions to your exhaust issues. Learn More
Routine Auto Maintenance and Repairs in Ottawa
Count on Midas in Ottawa, ON for expert brake repair, scheduled maintenance, exhaust, tires, oil changes, steering, suspension, wheel alignment, and more. Rely on us for your car's safety, performance and reliability. Learn More
Car A/C Recharge & Heating Repair in Ottawa, ON
Car heating and A/C systems deteriorate over time, leading to clogged hose pipes that may leak if not properly serviced. This can result in poor efficiency in both heating and cooling functions. Let Midas Bank Street regularly maintenance your AC system so it operates at its peak performance level. Learn More
Car Batteries & Auto Electrical Services in Ottawa
Experiencing a dead battery, starter issues, or alternator problems? For any electrical component concerns, trust the experts at Midas Bank Street. Our skilled mechanics in Ottawa, ON diagnose and resolve car battery and electrical issues promptly for smooth operation. Learn More
Programs
ASE Certified
Motorists Assurance Program
Amenities
WiFi
Pick-up/Drop-off Services
After Hours Drop-off
Coffee
Complimentary Courtesy Car
French
Online Appointments Available
Online Estimates Available
Community Involvement
Drive Out Hunger: Food Drives
We host food drives to benefit our community food bank.
Drive Out Hunger: Meal Donation
We donate up to 5 meals to our community food bank for every oil change we do.
Drive Out Hunger: Volunteer
We regularly volunteer at our community food bank.
Payment methods
The Midas Credit Card offers instant credit and special financing options2 to qualified applicants. See store for details. Get Details
2 The Midas Credit Card is available at participating locations. See store associate for accepted payment types. *On approved credit. A $21 annual membership fee may be charged to your Account subject to certain conditions. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your cardholder agreement and the credit promotional plan disclosure statement (collectively the “Account Agreement”). Finance Charges will accrue on the purchase from the beginning of the credit promotional period of 3, 6, or 12 months, depending on program terms, but no minimum payments will be due during the credit promotional period. However, if you pay the purchase price in full by the expiration date of the credit promotional period, all of the accrued Finance Charges will be waived and no Finance Charges will be assessed on the purchase. Otherwise, if you choose to not pay the purchase price in full by the expiration date of the credit promotional period, all of the accrued Finance Charges will be assessed at that time. On termination or expiry of the credit promotional plan (or for purchases that are not part of the credit promotional plan), the standard APR of 29.99% and the terms of the Regular Credit Plan will apply to all outstanding balances owing. This offer is valid up to and including 12/31/20, cannot be used for previous purchases and cannot be combined with any other offers, promotions or special incentive programs. Certain terms and conditions apply. See store and Account Agreement for further information. ↩
Average Rating:
545 reviews
Cindy C
Aug 23, 2024
I find them extremely knowledgeable. They treat you well. Explain it in terms you can understand
Moodie
Aug 23, 2024
Oil change went well as planned
Happy Customer
Aug 16, 2024
This Midas is honest and I trust their recommendations. They will let you know what is required to be done for safety and what can wait later so you can make the right decision.
Susan E
Jul 08, 2024
I’ve been a customer of Midas for many years. I’ve always been completely satisfied with my experiences here.
Lynn McKenna
Jul 05, 2024
Dropped by without an appointment and Midas was able to resolve my problem immediately
Repeat customer
Jul 05, 2024
Friendly staff, ease of booking, reasonable pricing, quality work, great service by mechanics.
Anonymous
Jun 28, 2024
Alex and his team are phenomenal and extremely professional.
Jesse D
Jun 27, 2024
Great customer services
Brian M.
May 30, 2024
Friendly professional service and staff
Anonymous
May 17, 2024
provided adequate required pertinent info on cost and available discounts. professional manners.
Claude
May 16, 2024
Excellent service and a good price.
Rpug
May 14, 2024
Truck was completed on time and ready on my return to shop
BP
May 08, 2024
Been dealing with Midas for over 10 years. I have developed a relationship with the staff which have always have treated me with upmost courtesy and professionalism. I know the mechanics are well trained and take the necessary time to fix the problem to its solution.Midas has never let me astray. I value the quality and dependability of the service provided by the employees at Midas Bank Street.
David K.
May 08, 2024
Alex and Gregg are highly skilled professionals who have always provided the best advice to me; that's why I go to this particular Midas location - I've never felt taken advantage of. Gregg also provided expert advice concerning whether my tires would last through the summer. He also made the wrap up of the oil change appointment easy and fast.
Rz
Apr 29, 2024
Great job for a problem i had.
Susan E.
Apr 19, 2024
I’ve been a customer for over five years…I keep coming back here because I trust that the work done is excellent. The staff are great.
Holly M.
Apr 12, 2024
Professional and polite service
Wil
Apr 10, 2024
Job done on a timely manner and professionally
Captain F-Fantastic
Apr 06, 2024
Very knowledgeable and friendly staff. Personalized service done promptly and at a reasonable cost. I would recommend Midas on Bank to anyone!
RD
Apr 05, 2024
The job is always done well, in a good time line and I like the people that work at the front desk!
Mary G.
Apr 01, 2024
The personnel at this Midas location are very friendly and the work done is always finished as they forcasted.
Micheline B.
Apr 01, 2024
I find the employees are nice, polite. They take the time to explain the problems. Are open to accommodate you. I have been going to Midas for a number of years and I have always been satisfied with the service and the persons I deal with.
ewald S
Mar 30, 2024
appointment time was at 9a.m. and was taken within minutes. Work was completed just as quickly
Scott
Mar 28, 2024
Speed, professionalism, courtesy
JL
Mar 27, 2024
Friendly service, efficient. Did not recommend unnecessary services.
Richard
Mar 26, 2024
Service, friendliness,
Ahmed A
Mar 22, 2024
The staff was very helpful and very informative. They gave me all the information I needed in detail. They gave me all the options available to me.
Art
Mar 21, 2024
Service wise is good
Shubham A
Mar 18, 2024
The staff was bery helpful, i did not have an appointment but they still took me in and helped with the oil change. Very friendly and also answered other questions regarding car that was not related to the service
Christine C
Mar 08, 2024
Same day service . Worked with me with timing . Staff was friendly,and also very acknowledgeable
Anonymous
Feb 28, 2024
ggod service
Jay
Feb 21, 2024
I had a promo stating oil change cost 80$ but it looks like I paid 140$
cloud909
Feb 08, 2024
Clearly explained the issue. Did their best to save me money. Dropped off and picked up at my home.
LOLLA
Feb 01, 2024
Efficient and effective and value added.
Raymond A
Jan 26, 2024
Courteous, friendly. and speedy.
Mike
Jan 22, 2024
Very accommodating and friendly.
HS
Jan 20, 2024
Paying for a car check per part of the vehicle doesn’t make sense and gets very expensive at the end. Complimentary car check is often offered at garages. They would make quotes and then you decide.
Chuck P
Jan 19, 2024
Alway a great experience visiting the bank street location. Much better service than the dealership service department. Midas staff always manages to get the job done right and in a timely manner. I regret not using Midas’ services sooner
Mauler
Jan 18, 2024
Friendly, quick professional service
Mohand O
Jan 06, 2024
service on time, courteous personel
DT
Dec 29, 2023
Excellent work ethic guided by expertise and honesty.
Steve M
Dec 27, 2023
Alex always explains things very well. He is very friendly and his product knowledge is excellent.
Rpug
Dec 21, 2023
They call me by name
David
Dec 14, 2023
I had a potential car in for safety inspection. The inspection turned up to be too much for the value of the car. Thanks for your honesty.
Peter h
Dec 14, 2023
Friendly.....courteous staff...Alex was great with me.....honest and upfront
Kristina C
Dec 09, 2023
I have done all my services at this location with my current vehicle. Staff are always friendly, knowledgeable, fast and efficient! Will always come back to this location for my services!
Dan
Nov 25, 2023
The final price was almost 2x the quote. I would gave appreciated getting a call regarding the extra part needed, in my case this was not a problem as I expected a higher price.
Very satisfied senior.
Nov 25, 2023
I had an appointment moved up. Midas was able to fit me in, then while my tire service was being addressed, I asked if they could check on a noise I was having at the rear end of my car. The problem was quickly diagnosed and it was repaired free of charge. Great customer service. Thanks so uch.
Pugster
Nov 24, 2023
Been to Midas many times, feels like home. They know my name and they greet me as soon as I walk in.
Anonymous
Nov 24, 2023
Friendly, professional staff. Easy process.
Barry T
Nov 21, 2023
Always friendly and knowledgeable.
MJ Smith
Nov 20, 2023
They did the work I requested in a timely manner. They gave me a loaner car as well.
Peter S
Nov 20, 2023
The staff clearly and honestly explained the service. The winter tires and rims were damaged and the staff explained they were not worth installing. I took their advice. Staff were extremely courteous and helpful as is usual at this location.
Anonymous
Nov 20, 2023
Everything is done very smoothly
Dylan
Nov 18, 2023
J'ai payé 70 $ pour un contrôle précédent chez Midas où rien n'a été signalé, mais j'ai toujours eu des problèmes avec mon véhicule. Lors de la visite suivante, les problèmes ont enfin été résolus. Je ne suis pas entièrement satisfait de mon expérience avec Midas car lors du premier contrôle, malgré le paiement et l'absence de signalement de problème, les problèmes persistaient, ce qui a nécessité une autre visite pour les résoudre
HuntJ
Nov 15, 2023
Friendly, knowledgeable staff. Don’t try and oversell to women.
Ruth Ann S
Nov 15, 2023
Excellent customer service, communication and pricing. Professional & friendly.
Andy
Nov 13, 2023
I scheduled an appt. for an oil change with Midas online because there was a $39.99 conventional oil change special deal. Midas called me saying the online appt. booker was being finicky so they needed to reschedule, which was fine with me. The problem was when I came to pay.The guy at the desk initially charged me $75. I said, "Isn't there a 39.99 special?" He asked if I had a coupon, and I said no, the promotion was online. He said ok and "applied" the discount. He said the total came to $65. I was confused but I paid anyway.I then asked him for a cost breakdown, and it appeared to me that the oil change was priced at $50 + $15 tax and oil disposal fee = $65. I pointed this out to him, and he scratched his head, feigning ignorance, and then exclaimed "Ohhh! It looks like the discount only took of $10 instead of $20. The price of oil has changed recently."Finally, he gave me a refund of approximately $15, so that the price of the oil change was $40 as advertised + $10 taxes and oil disposal fee. It's VERY obvious the guy was trying to scam me, and hoped that I wouldn't question his pricing methods. He's no fool.
Brian M.
Nov 10, 2023
I may have pressed the wrong button at some point as the majority of my responses were satisfied or highly satisfied.
Art L.T.
Nov 09, 2023
Very satisfied..!!
Ken N.
Nov 08, 2023
Had my winter tires installed. They found a nail in a tire and plugged it instantly.Glad the tech. was paying attention and noticed it. Saved me a second visit.Thanks
Satisfied customer
Nov 06, 2023
Service felt personal and straightforward. Everyone was knowledgeable and helpful, and the service was quick and easy. For someone who spends alot of time and money at mechanics, I've never been this satisfied conducting business at a garage. Top notch service and extremely honest, which is very rare with mechanics. I'm already in the process of scheduling my next appointment for more work on my truck. Cheers guys
Doug
Nov 06, 2023
Great service as always!
Franco M
Nov 04, 2023
Basically you have good people working there so just pleasant to come back for service.
Len B.
Nov 02, 2023
The staff were very friendly and genuine. The atmosphere is no- nonsense and feels trustworthy.
Maria D
Nov 02, 2023
I've been going there for years and trust them 100% with my car!!
‘04 Jeep
Oct 30, 2023
Service was great, my issue was handled well
Arif P
Oct 28, 2023
The level of customer service provided by Paul and Olivia was exceptional. They understood the need, answered all the queries in detail with a smile on their faces. Top notch place with top notch people
Rick Z
Oct 25, 2023
Emergency repair to flat tire. Dropped car off before opening of store. Both associates on duty clearly explained my options and although extremely busy, had my vehicle ready by the afternoon.This is why I booked my service immediately and continue to be amazed by the customer centric service provided at this location.Sincerely
Roseanne
Oct 13, 2023
Staff are friendly and great service
Mustapha
Oct 11, 2023
alex is a very good associate, he can speak in french , he is a nice person.all the team members are very freindly
Dave L
Oct 07, 2023
Work was done in a timely manner. Service technicians and counter staff were friendly and helpful
Midas - 1691 Bank Street - excellent service - October 5 2023
Oct 06, 2023
1691 Bank Street - Alex , manager, and his staff did an excellent job of doing the necessary work to safety my vehicle prior to selling it.
Monty M
Oct 04, 2023
Appointment was made easily and on a date that worked for meVehicle was looked after to my satisfaction and my wait time was goodStaff were AMAZING - very friendly and helpful WILL definitely return
Deadpool
Sep 20, 2023
Alex is a great manager - takes an interest, even with a custom project like mine. Where some of my ideas turn out to not be perfectly safe or risky, he bears my disappointment well :-)
JoL
Sep 19, 2023
Been going there for 5 years. Great service.
AB
Sep 18, 2023
Rear brake job. Rotors failed after 18000 km. Replaced for free but this should not have happened. And it wasted a morning of my time. So, good people and good recovery but defective parts.
Westy
Sep 18, 2023
Alex the manager knows my vehicles like they were his own. I never have to worry, if I have a problem
Sandra H
Sep 07, 2023
I wanted sintétic oil but it was never asked. I forgot to tell to only use sintec oil with my car.
Tmlkevin
Sep 05, 2023
Prompt service at a fair price
DAVE B
Sep 01, 2023
over all store, and service from staff.Big thanks to ALEX, he is very good at his job, for that will be back, MANY TIMES!! bravo to all...
Cindy C
Sep 01, 2023
The employees were great. Kept me entertained while they were working. They were busy but service was quick.
Ruth Ann S.
Aug 30, 2023
Amazing customer service! Very happy with the work done on my vehicle. Able to schedule an appointment within a reasonable amount of time of request. Always return to this location as I have never been disappointed, only ever experienced great customer satisfaction. Have recommended this location to friends and family.
David
Aug 29, 2023
Highly knowledgeable staff (Alex) that are honest about the type of work required. That's why I come to this particular Midas location.
satisfied customer
Aug 29, 2023
ease of bookingfriendly atmospheregreat serviceallround excellent experience
Alex S
Aug 24, 2023
Both Alex and Paul were excellent!
MJ
Aug 17, 2023
Treated me like a valued customer. Friendly and helpful. Explained everything to me and pricing as well.
Nomads
Aug 17, 2023
Gregg was very detailed in explaining everything that was in need of attention and what could wait. He and the staff were not “pushy” about any of the repairs. Very positive compared to my last garage
Kevin A
Aug 14, 2023
Make sure you road test my vehicle after doing alignment as it was waaay out and veered quickly to the left when on the open highway!!
Deadpool
Aug 11, 2023
Alex is super chill and friendly and willing to work with me on figuring out what we can do to enhance the performance of my car. Paul at the front is also friendly and a down to earth guy that I appreciate.
Chris W
Aug 10, 2023
I needed urgent repair to a belt and pulley so that I could safely travel to help my father who is in hospital. Alex, Paul, and Greg at Midas on Bank fit me in to a busy schedule. I understood that Alex stayed late to ensure that a new part was installed as quickly as it could when it arrived the next morning. They all deserve to be commended.
John m
Aug 09, 2023
It was good service. I will come back next time
Anonymous
Aug 02, 2023
everything went smoothly and was done well
Angela
Jul 26, 2023
Dropped in with a flat tyre. Communication about a fix and the process could not have been better. Problem solved on time as promised. Excellent service.
Kristina C
Jul 14, 2023
The staff are always friendly and knowledgeable! Gary and Alex have have always been wonderful to deal with. I will continue to bring my vehicles to this location for services
Mike A
Jul 12, 2023
It was just a regular oil change; nothing special.
Happy go lucky
Jul 05, 2023
I am honestly not sure if this Midas wants my business. Once we determined my car was in good shape, I decided it would be good to have some fun with it and replace broken parts with performance items. I was promised a call the next day but never received one.
Jim B
Jul 04, 2023
Very friendly and communicative service. Very professional and quick
James
Jun 26, 2023
Service was quick and simple. Performed inspection and gave good clear feedback on what I was hearing. Very pleased
Tony C
Jun 22, 2023
Better communication between mechanic and person at desk that the oil change is completed. I think my car key was hidden under some papers. Maybe should have a container visible to desk person that contains keys ready to pick up
Fivefourteen
Jun 21, 2023
Good service
Israel
Jun 13, 2023
Excellent customer service and fair pricing
Rug P
Jun 10, 2023
The willingness of the staff to accommodate my extremely busy Saturday schedule was remarkable and so very much appreciated.
Simon
Jun 07, 2023
Quick check in, quick to receive explanation of maintenance required. Offered a car to use while waiting for my car. Work completed sooner than estimated.
Brian M.
Jun 03, 2023
Took me in without an appointment - personable and professional staff.Provided a free loaner!!!!
Anonymous
Jun 03, 2023
The service was fast.Th people were informative and friendly
Chuck
May 31, 2023
Staff was extremely nice
MJ Smith
May 30, 2023
Staff communicate well with customers, explain things, even have me look under car at the problem with them. They offer coffee. They are not patronizing towards some customers e.g. women.
Dr mohamed
May 26, 2023
Excellent service ,but I have to wait longer than except to be, it was u Don have the parts ready and it was late to bring
Dennis B.
May 26, 2023
Staff is extremely friendly and very knowledgeable. I can always expect unbiassed opinion when asking for suggestions – they will explain very clearly.
Harold L
May 25, 2023
Great customer service, quality workmanship, technician did not try to upsell me on something that was unnecessary, job completed when they said it would be.
Ali
May 25, 2023
Professional managerGreat service
FIRST NAME Lawrence Black
May 24, 2023
They all where very good in explaning thing ,very nice to us.enjoy service
Ricardo
May 19, 2023
Great service from Alex, Paul, and Greg from Bank St in Ottawa
Maria A
May 15, 2023
This Midas has the BEST most honest mechanic ERNIE!
The Claudester
May 12, 2023
Like many things this day and age, pricing. But I recognize the cause of everything has gone up, including labour.
David
May 09, 2023
Very satisfied with the advice provided and I believe I received value for the price.
Katie D
May 09, 2023
Love all of the staff there. 1 person has not seemed to be alright with my being a customer for a few years (or so it seems) since an incident happened with my previous vehicle at the fault of someone working there.
Joannie
May 09, 2023
Our service advisor was super friendly and very patient with us. He explained the repairs very detailed, fit us in without an appointment and completed the repairs in the time frame he promised. Thank you!
Anonymous
May 08, 2023
I brought the car because the light engine was on. I was told the pipe liaks it was the solution. After the job the light still on.
Tony
Apr 28, 2023
Make sure you have the proper materials to complete a job. They have done this service before with problems as well
Dup..!
Apr 24, 2023
It’s not about Midas for me it’s doesn’t exist anywhere else “ highly satisfied “ there always space for improvement…!
Service for my caravan
Apr 22, 2023
The front person at front office was nice and friendly as well as the mechanic that explained details of issues my van already had and required to fix.
Mike
Apr 20, 2023
Friendly and courteous. And they are compentant .
Brian M.
Apr 20, 2023
Professional, personable staff, speed of service.
Maria D
Apr 20, 2023
Great sense of humour.. knowledgeable and helpful!! The only place I trust to bring my car!
Adam
Apr 18, 2023
Friendly service. Spoke to an associate before booking to get a quote. Associate was knowledgeable and professional.
Adriana P.
Apr 17, 2023
I was out of town, first time there and although they were very busy, they not only fixed my problem, but Alex went the extra mile identifying and solving an issue that was a safety concern I was not aware of. I felt like these guys are honest, transparent, and genuinely care about their customers, not about adding more to the bill. This shows integrity, shows that they take pride in the work they do, it shows they care about their job!! Hard to find people like this now days, mostly when you take your car for repairs. My many thanks to Alex who worked on my car and to the whole crew. YOU are the ones that make this Bank St, location in Ottawa stand out.
Anonymous
Apr 11, 2023
Staff were professional in their approach, provided detailed explanations regarding future work on the vehicle and are ready to provide a service vehicle during the repair...
The White Santa Fe.
Apr 10, 2023
The guys who work there are always good to me. And providing me with a loaner vehicle so I can get to work is excellent. Every one is always friendly. They also explain things to me about my service that is easy to understand.
Pierre C.
Apr 06, 2023
I found the staff friendly and knowledgeable. I really like that the staff showed me what was wrong with my exhaust system.
Dave
Apr 05, 2023
Forget the 2 guys at the desk but they were grat employees, very kind, explained in detail. Also saw them deal with another client who had to pay a large some for repairs offered them a discount, and explained the reason behind everything they had to do to make her car safe to drive. as well they made the wait quite enjoyable by the conversations we had
Gatorlite
Apr 03, 2023
Staff were friendly & professional. Service was great. No surprises.
Brian T.
Apr 03, 2023
Professional approach by entire staff.
Anonymous
Mar 28, 2023
Fast ,courteous xperience
Anonymous
Mar 25, 2023
My first time but very good service for my first visit.
Art LT
Mar 23, 2023
I find this location staff are friendlier compared to others
DJ
Mar 21, 2023
The guys are always super friendly and make the drop off and pickup always very easy.
Kesha
Mar 21, 2023
The technician explained everything before and after. The front desk person was personable and friendly. It took less time than I expected, which worked well for me.
Dan C.
Mar 17, 2023
The owner Gary was really courteous and very knowledgeable. The work on my vehicle was very well done and quick. The price was fair for what was done. Thanks Midas.
Jeff B
Mar 13, 2023
Making appointment was vey easy, staff was accomodating and friendly. My service was fast and professional and the price was reasonable
Rosemary H.
Mar 13, 2023
Direct, on time, friendly, natural, ALEX.
Patrick M
Mar 13, 2023
Fast and efficient. No problems, and they did exactly what was asked
Mike
Mar 11, 2023
Got me in on a Saturday, fixed my issue and price was a good value. Friendly staff
L.B.
Mar 10, 2023
On m’a fixé un rendez-vous seulement 2 heures après mon appel, ce qui est merveilleux.
Charl
Mar 04, 2023
Good customer service, reasonable waiting time
HannahM
Mar 01, 2023
The team at Midas is always friendly and helpful. The manager goes above and beyond for customers and always brings me back to my car to show me exactly what the problem is. I have been to Midas on Bank Street many times for several different issues and routine appointments and I will continue to bring my car in there.
Rod E.
Feb 27, 2023
Greg, Alex and the technicians were all friendly, helpful, honest and efficient.
Anonymous
Feb 25, 2023
Good service
Dion Fitz
Feb 25, 2023
The service is always impeccable and I always feel like a part of the family when I go there.
Dr Mohamed Maayteh
Feb 22, 2023
Nice people nice work nice cafe
Paula S.
Feb 21, 2023
The customer service associate was very friendly and knowledgeable. My service was done quickly and professionally. The pricing was very reasonable as well. Overall an excellent service experience.
Steve J
Feb 16, 2023
I always get treated well from start to finish. Everything is explained in good detail and the repairs are always well done. If the repairs will take a while I can usually get a loner vehicle which is very convenient. They do a great job.
Susan MBN
Feb 13, 2023
Service people were extremely friendly informative and accommodating
Barry
Feb 11, 2023
Excellent price and customer service
Dalton C.M.
Feb 10, 2023
The Midas on 1691 is my favoured location. A few years ago, this location with much of the same staff made the best case out of the worst case scenario. I gained their trust from this experience. There are other locations and plenty of other mechanics closer to my apartment, but I still choose to make my way out to 1691 Bank street. I don't believe they would have much recollection of my previous visits, but it's all the more reason why I value their kind and thorough service. I hope that they are recognized
Denis
Feb 10, 2023
The customer reps at the front desk are very personable. I have never seen anyone so patient as Alex and Gary, when they deal with people (I overheard a few calls). Great job!
JosssssN
Feb 07, 2023
Great attitudes - amazing customer service. Called efficiently and quickly to communicate prices and work to be done. Ready to take in a quick addition of work on the fly. I’ll be back!
Rae
Jan 31, 2023
The man doing the service, Ernie Miller, came highly recommended for his quality of work & I was equally pleased. The manager was very helpful answering any questions I had & was personable. The shop was clean with plenty of seating & coffee if you had wanted it.
Bo A.
Jan 31, 2023
They went out of their way to find the best solution for me. They showed they have my best interests as a priority and gained my trust.
Jenn
Jan 27, 2023
They listen and always communicate everything without every rushing you.
Jim G.
Jan 24, 2023
The staff felt 'honest'. They were friendly and explained all the issues with my car clearly. They completed the repairs on time and within the quoted price. Very helpful and friendly attitude.
James F
Jan 19, 2023
I was very satisfied with my experience at Midas. Although I wasn’t able to get all the required work completed (they needed a part that wasn’t immediately available), the staff was excellent and was able to set up getting the service completed at another time.
Rick. HD
Jan 19, 2023
Greg and Alex are the consummate professionals. They are the best of the best in customer service!
Peter S
Jan 19, 2023
The staff were extremely cordial, knowledgeable, accomodating and professional.
Jo
Jan 14, 2023
It was very easy to book the appointment, service was polite and welcoming.
makayla
Jan 14, 2023
I am a young girl who knows nothing about cars, when I came back to pick up my car after the oil was changed the technician at the front desk began explaining some other minor problems they found. since I know nothing about cars, I called my Dad who lives 6 hours away and the technician was able to talk to him about everything for me so the message was relayed clearly. very happy w there service and will be back until I graduate from university.
Bashar Alsibai
Jan 07, 2023
Very good service and high quality
Anita B
Jan 07, 2023
The associate was extremely friendly and knowledgeable.
Rod
Jan 06, 2023
Went in without an appointment (phone first). Issue solved quickly, friendly and efficiently'
BrienL
Jan 05, 2023
Everything worked out fine. No fuss, no muss, as they say. Price was less than anticipated. Also, the car didn't feel "bad" afterwards.
Tap
Jan 04, 2023
Honesty,integrity and belief
Sienna
Jan 03, 2023
The issue was explained to me and options for fixing it were provided.
S. F.
Dec 29, 2022
Even though there were no available appts that day, the manager listened to my situation: upcoming travel plans to catch a flight the next day & wanted to help. By mid afternoon, my car had been diagnosed, estimated $ called to me, parts ordered & car repaired. Super pleasant , efficient service that went beyond normal. Very happy !
Nasr S
Dec 28, 2022
Very professional, friendly and honestly service.
Monique D
Dec 22, 2022
They're service has always been satisfying
Steven M
Dec 20, 2022
the staff was very friendly and the work on my car was done within days of getting the estimate the car now runs very smoothly
Rick B
Dec 16, 2022
Great service from Alex, Paul, and Greg - midas on bank street.
Volodymyr
Dec 15, 2022
The location did not honor the schedule chosen on the web.Instead of synthetic oil I have booked with discount I've got regular of regular price.
Scott
Dec 13, 2022
Everyone was very friendly and efficient
DonB
Dec 12, 2022
They did a really nice job in replacing my exhaust, and it's probably more solid than the previous installation. They also provided me with a loaner vehicle as well so I didn't have to wait around. Very happy overall.
GeorgeL
Dec 10, 2022
Midas prices for parts are elevated.
capergina
Dec 09, 2022
There were glitches identified for sure but I felt the staff were always honest and forthcoming with me!
Wayne R
Dec 03, 2022
Fast friendly service.. No complaints from me
Erik
Dec 02, 2022
Very satisfied with everything. Associate was very helpful and clear throughout the experience. The communication was excellent and I thought they completed everything in the most timely matter
JL
Nov 30, 2022
Great service. Quick. Felt my car was in great hands.
Sharon D.
Nov 29, 2022
Job well done in timely manner. Staff friendly and informative. Space clean, coffee available, washroom clean. Everyone busy .....cars kept moving.
Alex
Nov 26, 2022
The staff is amazing and so understanding. They always explain terms to me in a way that I can understand. Highly recommend!
Daniel T.
Nov 26, 2022
Excellent service. Friendly, honest, dedicated and knowledgable professionals. Highly recommended without hesitation.
The Claudester
Nov 25, 2022
Quick service, well accommodating and available when needed. Upfront honesty on requests and questions asked.
Teebee86
Nov 25, 2022
Customer service was extremely friendly and enjoyable. They were able to book me last minute after my oil change for winter tire change.
Bob d
Nov 25, 2022
I had no appointment but they were able to look at the muffler issue, do a temp repair and schedule my return for a replacement. They fit me in for the replacement getting the work done quickly despite being fully booked.
Ron
Nov 23, 2022
Very friendly staff very knowledgeable
Anonymous
Nov 21, 2022
Greg and Alex were very nice ! Walked me through the process and my vehicle was ready when they said it would be.
Mary K
Nov 11, 2022
They are great
Robb27
Nov 10, 2022
Paul and Greg (the Advisors) were great through the whole process.
David Z.
Nov 09, 2022
Everything was explained thoroughly and there were no surprises.
David L
Nov 08, 2022
This is my regular automotive repair shop. The staff know me by name, and are always very personable and friendly. They always inquire as to the status of previous repairs/service work they have done, and are genuinely professional. Excellent service from the staff and quality work at a competitive price.
Dennis returns
Nov 05, 2022
Alex has provided excellent explanations over several years and is the principle driver for our confidence and return for service over the years. A knowledgeable employee with good people skills like Alex is invaluable.That is why we followed when Midas changed locations and moved farther away. Hang on to this valuable employee!
RC
Nov 05, 2022
Everything went smooth
bhthomp
Nov 04, 2022
Dropped car off, was repaired in a timely fashion at a sensible price.
mark bell
Nov 02, 2022
great service and quick repair
Tim M
Nov 02, 2022
Fast return on the vehicle and very friendly staff.
Fuiru S
Nov 02, 2022
It was easy to book an appointment and everything was done to my satisfaction.
Rachael Y
Oct 29, 2022
The folks that work at this Midas location are extremely courteous and treat their clients as individuals and not simply paycheck. I know more about cars just drom
KristinaC
Oct 29, 2022
Staff is very friendly, knowledgeable and service was fast and efficient. Paul served us on this recent appointment and Alex the appointment before. Would recommend to everyone. Will be back in the spring for my tires again.
Susan E
Oct 27, 2022
Needed new snow tires..very well priced and then I received a discount. Only took 45 minutes. The service is always exceptional and the staff very friendly.
Johnny A
Oct 19, 2022
It’s ok
Anonymous
Oct 19, 2022
Everything went as scheduledGreat explanations of things to warp th for
Sonia
Oct 19, 2022
I received very good service during both my visits. The staff were very helpful and friendly. Impeccable service, will go again.
Anonymous
Oct 14, 2022
very happy with the service from the minute I walked in the door
caper
Oct 11, 2022
They were able to identify the problem and resolved it on the same day.
mich b
Oct 07, 2022
It's a friendly environment. I have been a customer for several years and I have always been highly satisfied with the service and the employees.
Jacqueline H
Sep 27, 2022
I liked that the communication was great and the cost I was quoted was what I paid.
Warren
Sep 27, 2022
I called on a Monday and was given an appointment for the next day.Found the problem that the car was experiencing.
Taha I.
Sep 26, 2022
Easy service booking, called me back with an estimate, provided me transportation for the day, done on time.
Pet
Sep 22, 2022
Friendly, efficient, helpful and reasonable.
Robert
Sep 19, 2022
Been a customer for many years and never have a problem, always a get inspection.
OJ
Sep 16, 2022
Professional service and staff courtesy
Professor Larry
Sep 15, 2022
Great service. Simple booking on line process. Will book here again.
Sh
Sep 14, 2022
Everything was done to perfection
David K.
Sep 14, 2022
I trust the Bank Street Ottawa location technicians and I have always received good advice from them. I have never felt as though I have been 'ripped off'.
Goldbug
Sep 07, 2022
Super nice people from the reception, to the mechanics all very friendly and helpful.
RA Semple
Sep 06, 2022
The staff are friendly, professional and knowledgeable. They take the time to explain things. They deliver excellent service, every time. Service and products are priced right. I have returned to Midas again and again because of the excellent customer service and great work done.
JH
Aug 26, 2022
kind and knowledgeable staff./solved the muffler problem, /had a loaner car for my use/repaired the car quickly and on time/nothing negative at all
Yan
Aug 26, 2022
Good service and communication
Rpug
Aug 26, 2022
Always able to count on great timely, and affordable service. Nice to have in these challenging times.
Fern M
Aug 26, 2022
Excellent service from start to finish, good prices and very friendly staff. I was provided with a loaner when it looked like my vehicle needed to stay longer. You can’t get that kind of service at a dealership anymore. So kudos folks
ScottS1337
Aug 22, 2022
The staff communicated well, the work was done on time and with quality.
Karen
Aug 20, 2022
Staff were very friendly, my vehicle was ready before the scheduled time, pricing was very reasonable
AW
Aug 20, 2022
Quick service and friendly staff.
Ak
Aug 19, 2022
Fast, efficient and good price
Dinesh Katuru
Aug 18, 2022
Stop exercising cheap tricks on the customers to grab money. We work hard and you guys take it in seconds for nothing.
Rod
Aug 18, 2022
Customer service was exceptional. For me that is key.
Anonymous
Aug 15, 2022
Efficient, friendly, not too pushy
Elyse
Aug 10, 2022
Start to finish I’m very happy with the service I received to store my tires for a year.
Brian M.
Aug 10, 2022
Fast, efficient, professional and personable service.
SC
Aug 10, 2022
I have been going to this midas location for years. They are all very friendly and welcoming. As well, as a woman, I never feel like they are trying to upsell me. Or trying to push something to be fixed that you know isn't necessary at this time.
Clark H
Aug 05, 2022
I've been coming to this location for a few years now, and I don't think I'll be going to a different garage anytime soon. The staff are friendly and they take the time to explain my options and keep me informed.
Gaston L
Aug 04, 2022
The front desk employees are very friendly and helpful. They always present you with different options for the service repairs. I have been a customer for over 15 years at the location on Bank St in Ottawa and I am always extremely satisfied with the services.
Ron V
Aug 03, 2022
Friendly service. Competitive rates. Explain things so customers understand, even those with little car part knowledge.
ExplorerSteph
Jul 27, 2022
They didn't over charge me.. Were very polite and clearDid the inspection and fixed the problem I will go back for sure
Jean H-L
Jul 27, 2022
I was in the process of moving to Ottawa and urgently needed a catalytic converter. Your professional staff got me in an out just before 2:00 pm on a Saturday. The only reason I probably won’t be returning to your shop is because I have now moved to Ottawa! I would be coming again if I still lived in St. Catharines. I highly recommend your business and all your staff. Thank you! Jean HL
DeborahM
Jul 25, 2022
Midas was recommended for a repair my dealership was unable to complete. I was brought into the bay my car was in and shown what the problem was and another issue they found. I was explained what the repair would entail for why I was there, but the service consultant discussed options for the other issue discovered. I was not charged for the repair on my car, but took the suggestion to book an appointment for the other issue and was able to get an appointment fairly quickly. That service was completed and I have a follow up appointment for the next step with the issue.
bhthomp
Jul 25, 2022
Always knowledgeable service. Explained the service requirements to my satisfaction. We no longer fear killing someone after you did the brake job!
Tony B
Jul 22, 2022
Am currently dealing with an annoying p0102 engine code. After 2 visits and over $500 later, I hope it's gone now .....
Shaun
Jul 20, 2022
Great communication, highly professional staff
BruceN
Jul 19, 2022
Explained my service requirements in great detail
Nikkie
Jul 15, 2022
Politesse et courtoisie du personnel tant à l'accueil que le mécanicien qui s'est occupé de mon véhicule. Explication dans ma langue (French). Suivi quant au prochain service à faire et/ou à surveillé.
Susan N
Jul 15, 2022
Apart from Midas’s efficiency, I enjoyed their friendly chatty manner. Great people and service!
Mel
Jul 14, 2022
We went in for an oil change and I mentioned a noise coming from our car and they found the issue and had it resolved it quickly and for a fair price.
Alex S
Jul 06, 2022
Excellent service, professional, courteous, competitive rates.
G T
Jun 30, 2022
Rapid service and good communication
Fiona
Jun 29, 2022
Best service in Ottawa. Employees are honest, personable, and professional. Paul is my go-to guy for fleet service. I'll always come here.
Dr. Mohamed maayteh
Jun 29, 2022
U have exalent costumer service and polite peaple
M. Davies
Jun 24, 2022
I experienced a problem with my front tire, and stopped at the shop to ask them to take a look. Despite being busy, they said they would check it out the next day. They did and found the problem was a faulty part. Most of the work and pieces were covered under warranty so I only had a small bill for brake fluid line and fluid.
Adam Hammoud
Jun 24, 2022
I changed break rotors and pads three months ago Went back for service and Midas changed all defective products on warranty and charged me nothing. Midas honored their word and warranty. Thank you Midas
Dionysos
Jun 16, 2022
Excellent serviceThey're like family
Ohio Moose
Jun 14, 2022
My wife took the car in with a series of things to look at - mechanic not only addressed my issues but some other potential issues. He was very helpful and courteous, at the same time non-imposing for some other future needs matters.
Paul G
Jun 09, 2022
The 2 gentlemen working the front desk at the 1691 Bank Street location were super knowledgeable and super friendly. The service was fast and second to none and is the reason I will always go to Midas for my car needs!
Susan E.
Jun 08, 2022
As always, the repair required was explained fully to me and I was also shown precisely what needed to be done. The cost involved was also explained before I consented to the repair. I have always received excellent service from Midas on Bank and I often refer others to this location.
Charlie S.
Jun 08, 2022
I trust this shop to be fair and fast and do excellent work.
JoanneR
Jun 01, 2022
Friendly staff. Competitive prices. Timely appointments.
Shazza
May 31, 2022
I was highly satisfied because the work that was done felt like driving a new car when I received it back.
Daniel S
May 30, 2022
Staff very friendly explained what possible problems were & different outcome with prices
Diomede N
May 28, 2022
I liked the kind reception, a quick check -in, a quick service and needed explanations.
Anonymous
May 26, 2022
This is my 2nd time using Midas for tire change, constant pressure to up-sale (ie doing works not related to tire change) a bit too much.
Rick
May 25, 2022
From the 1691 Bank Street shop in Ottawa, Ontario CANADA (May 24). Excellent work and support from Gary (the owner), Alex (the manager), Gregg and Matthieu (the technicians). I've already sent excellent comments to Midas via Google.I will definitely be returning to have work done by these professionals.
ML
May 20, 2022
My appointment was for getting a safety check. Alex and Paul were the two associates present when I was there. I know both Alex and Paul from their time at Midas on St Laurent Blvd, Ottawa. Have always been well served by these two gentlemen over the years for my car and my wife's car.Safety check was issued "easily" probably because Midas has kept our two cars in good shape over the years.
Stephen J
May 20, 2022
Everything was explained very clearly and although I had not pre-booked a brake inspection this was done together with the extra work all at the same visit.
Robert Powers
May 19, 2022
After my inspection I was recommended some work and I needed it because it was a safety issue
Anonymous
May 19, 2022
My 2006 Mazda3 Sport started making exhaust noise, and we were supposed to leave today for New Brunswick for a month. I cold-called Bank Street Midas at 8:20am, and Greg cheerfully said come on in, we’re busy, but we’ll try. Mathieu had it on the hoist by 8:45, needs a short pipe section welded in. Paul entered the work order, and Mathieu got to it by 9:45, done by 10:30. Meanwhile, I walked back some Tim’s donuts for this terrific team: really nice helpful competent, such excellent work, affordable $170, and especially rising ‘today’ to my little urgency for travel. Thank you, thank you. Like Arnold said: I'll be Back!
New customer
May 19, 2022
They brought me out to my car. Showed me the issues, gave me options on my parts explained the difference between 3 and 5 year warranties on my parts and explained that they or the mechanics are NOT paid by commission
Kyle
May 16, 2022
Alex is really good at reviewing what is wrong and what needs to be fixed and why. Midas has always been fair with us, which is why we keep going back, and we enjoy dealing with Alex.
Wilf L
May 12, 2022
The work was completed in a satisfactory time
Ed Joseph
May 11, 2022
Car was ready on time. Charge was minimal.
Matt
May 10, 2022
Fast, polite and convenient
SteveT
May 10, 2022
The associate went to great lengths to keep my cost down. I was given a loaner car as well This was totally unexpected
m2
May 09, 2022
Price a little higher than I would have liked
Mike
May 09, 2022
Everything was quick and easy to understand. No issues whatsoever.
Maria D
May 09, 2022
Love the people that work there! They`re friendly professional and treat me as a person..not a job!! Love Midas!!
Arthur L T
May 09, 2022
Associates was knowledgeable and helpful Kept you informed of any issues of the vehicle being on maintenance service Overall very satisfied at this MIDAS location @ 1691 Bank St K1V 7Z3 definitely will go back to this location..!!!
Eli
May 06, 2022
Didn’t find anything different from any other shop as far as pricing and others
Susan E.
May 03, 2022
I have been coming to Midas for about five years. Every issue with my car has been thoroughly explained to me before I accept the repair. There is no pressure. Staff have always been friendly. A loaner car is available for me if the repair time is long.This time it was just for an oil change, but issues were found with the exhaust. The mechanic took a picture of the problem so that I could see it. An estimate was then emailed to me and I will be booking an appointment for the repair.
DougM
May 03, 2022
First time there. Usually go to rapid lubes places. Last time there they tried too much upsell. One of their employees was verbally abused by his superior in front of me. Felt like it was shady. Liked your door sign valuing customer satisfaction. Job was done in the time estimated.
C.
May 02, 2022
Friendly, competent, always try to find best solution for problem.
Leah
May 02, 2022
A larger issue than originally expected came up and i could not drive my car anymore. They offered a free loaner for the weekend to accommodate me which saved the day. I would go back just for this. The staff were also amazing and very friendly.
Steven
Apr 27, 2022
There is no competition in price with other garages or Costco on synthetic oil change.Private garages charge $69.00 and Costco charges $59.00 while Midas charged $89.00 plus $13.00 for additional 1.4L of oil.
PK
Apr 27, 2022
Friendly, professional and fast service. Easy to book and clear details about the service, time it would take and options. Price was good as well.
Dawn D
Apr 25, 2022
Excellent service.
AllisonS
Apr 25, 2022
Customer service is excellent and fast efficient service
Deb
Apr 23, 2022
I’ve been to this Midas at least times in the past two years with mainly issues with my brakes but this time I went in to get my winter tires off and a safety standards. I was told what was wrong with the car and what needed to be addressed to pass the safety. Will go back soon to get the tensor belt replaced and alignment.
Rms
Apr 23, 2022
The specific characteristics of the tires were explained to me, the relative pros and cons, etc. I was very comfortable with the recommendations.
Claudester
Apr 21, 2022
The customer representatives were very amicable made the drop off and pick up very pleasant.
Anonymous
Apr 21, 2022
Professional and efficient service from the associates.
Cozmab
Apr 19, 2022
They went above my expectations. Friendly service, knowledgeable
Jon A
Apr 18, 2022
Repeat customer. Good rapport with tech. Flexible and honest recommendations for what is needed vs what can wait.
JohnThom85
Apr 16, 2022
Went in the day I booked the appointment, and was able to pre pay for my tires. On the day of my appointment, the staff was a little overwelmed woth clientell, but still yreated me like family.
Doug H.
Apr 14, 2022
I have always received honest and excellent customer service. This is why I will continue to use Midas as my garage in the future. The whole team at my Midas location is top notch.
Claudel
Apr 12, 2022
The time of the spot was respected and prepared.
Provide Feedback
We would like to hear about your experience at Midas.
PROVIDE FEEDBACKRequest Appointment
Great auto service is only a click away.
Complete the online form to request a service appointment or call us for an immediate appointment.
Join the Midas team at 1691 Bank Street, Ottawa, ON, K1V 7Z3
Build your future with a leader in the automotive services industry: Midas.
Midas is one of the world's largest automotive service providers, including exhaust, brakes, steering, suspension, and maintenance services. Midas has more than 1200 franchise locations in the United States and Canada.
Midas is committed to earning our customers' trust by offering them the expertise, value, and responsiveness they expect every time they visit us.
Positions at Midas
Assistant Shop Manager
Auto Shop Foreman
Auto Shop Manager
Automotive Technician
Customer Service Representative
General Service Technician
Join the Team
Service Advisor