I was charged for a front brake kit (pads & rotors, $189.99). Then my invoice showed another set of pads for $0.00. They hid the cost of another set of pads in the kit price.
Work was done in a quick and professional manner and everything was clearly communicated.
Staff are very knowledgeable and explain things well. They are friendly and courteous. It's easy to get an appointment. They are able to provide the services I need.
I have never had a negative experience with this location. They are easy to schedule with and prompt with service. They explain what needs to fixed and always come in or under quote.
Tom was very upfront about what was happening with my car and told me when and what they were doing. I had to stay in the lobby and he checked in on me a few times to make sure I was alright waiting. He took me into the shop area and showed my breaks, what was wrong and explained in easy to understand terms how they were going to fix it. I felt very safe.
The team there is great. They are knowledgeable and polite. They can usually get me in in a timely manner and they do a great job.
They always let us know if something needs to be fixed and if it is a serious issue. We also always feel they do a good job of getting us scheduled as quickly as they can.
Provided full explanation of manufacturer recommendations and how Midas is invested in following specifically
We LOVE this shop, it it the only place we will take our car anymore. The staff are friendly, helpful, knowledgeable and very kind. I'm the daughter of a mechanic, so I know a fair bit about cars but get a lot of terrible treatment from most mechanics because I'm a woman. I have never once been talked down to or been assumed to be stupid in this shop. I have also never witnessed them doing that to any other female customers. This shop is run by solid people who really seem to care about providing a good service!
Tom, who was the clerk at the counter explained everything to me, gave me a guesstimate on the cost, and was very professional in helping me to understand what was wrong with my vehicle. Absolutely will be going back to your company.
They where very helpful I just went in for tires and asked them to see what the clunking noise was and call me and got right to it and didn’t have a ride to pick it back up and they came and got me from work to bring me to my car very polite and respectful!!
Efficiently handled my problem on short notice. Very reasonable.
From the minute you call to schedule an appointment the professionalism of the employees and the quality of service has always been spot on.
Great communication and quick service!
Love the online appointment scheduling, everyone was very friendly and the service was very quick and cheap. The office had Wi-Fi so I could continue to work remotely while they worked on my car, but it was so quick it didn't Even matter that much.
Customer service reps were very kinds and a pleasure to deal with. Prompt and timely service
We have been a customer of this location for 10 years and we appreciate their honesty and service. Very friendly and as a full time caregiver I appreciate the way they work with me to keep my truck in good condition.
Service was completed as promised. Staff is friendly and helpful
I had a good experience; good people there and helpful.
The service personnel are always very nice and do not talk down to me because I am a woman. They are helpful and explain what needs to be done and when it comes to tires they let me know there was a sale on them and pulled up a sale picture with the different prices, and the ones I was looking for, all weather.
Reasonable cost and quick service.
They replaced my exhaust system and gave me a great deal. Very quick service.
Your mechanics have good knowledge
Tom, called and explained what was wrong, how to repair, and how much it would cost.
Always excellent, reliable, honest service. Friendly and helpful.
Friendly prompt service with great communication on the issue!
Jeremy was knowledgeable and friendly
This is a well run business, with highly trained and friendly employees, and an owner who is 100% involved, available, accountable and over the top courteous.
Staff is always very friendly and helpful and communicate well what any issues are and how they will be taken care off. Great attention to detail and put in effort to help as best as they can.
Midas is very accommodating for scheduling. I have always been treated with a great deal of respect and consideration. They always explain issues clearly and give an estimate of cost of parts and labor.
Derek kept me updated with the progress of my car repair. They were able to get my car in the same day I called and my car was fixed within a half hour of the shop opening. Excellent, friendly people!
Friendly, good communication throughout.
This Midas has a very clean and comfortable waiting area with a Tv and restroom available. The counter person was very polite and welcoming. The service was completed timely.
Fixed our problem to get us back on the road quickly.
Marquette location always gets me in and evaluates my cars in a timely matter, explains and sometimes shows issues and communicates start to finish. Friendly and clean. Always recommend them.
As usual, this shop is squared away, thanks to its owner, and the staff he hires. Keep up the great work. — Michael Neiger
They worked very hard to figure out a uncommon fuel line issue. It took multiple trips to figure out the issue and they worked out a very fair price for the job.
Excellent customer service.
The staff thoroughly explained all the work they were doing, and I was happy with the total service provided to me.
We have been a Marquette Midas customer for a number of years. They are always pleasant and answer my questions. I feel confident that they are there to give quality service and I can drive out and know my vehicle is in good shape. My husband has had a stroke so I am the one that has to make sure our vehicle is taken care of. They are the best.
My car was serviced at my appointment time even though it was 4 pm and were very busy. The service was finished in a timely manner. 2 small problems with the car were discovered, explained to me and I was given the option to fix them. The cost was very reasonable for the service rendered. The workers were communicative and friendly.
Fair pricing great service
We have used only this shop since we moved here 15 yrs. Always friendly and I know that a high professional job will be done with fair pricing. The owner, Tom, is always friendly, professional and knows us by now and we talk personally for a few minutes. I have SPMS so pretty much homebound and Tom asks my husband about me every visit if he's in as for 6 yrs I was the one bringing our vehicles in, now my husband has to as I can no longer drive.
Great customer service, great service. Always feel cared for when I go there.
Gus and the entire team at Midas were very helpful and knowledgeable while dealing with my car's recent catalytic converter and resonator issue. They were upfront about the costs and time needed for the repairs. Appointment times were available when I was off of work, which helped tremendously. I will definitely be contacting them for any regular maintenance appointments and appointments for any necessary repairs.
I was at Midas three months ago to get an alignment. then they inform me that I need to get a new front wheel bearing. So I do thinking there?s no way it can go bad within the foreseeable future. Nope three months later I am having to pay for a brand new w
Friendly communication about cost the and parts needed to repair my vehicles exhaust. I would without hesittationrefer friends and neighbors to use this Midas store.
All of the staff at the Midas I use are professional, friendly, and kind. The explain exactly what's wrong with my vehicle and how much it will cost to fix the problem. If they spot something that does not need to be fixed right away, they tell me that and leave it up to me to schedule when I want the work done. Midas is the only auto repair shop I use.
"I can?t say enough good things about the folks at Midas. The catalytic converter was stolen off my vehicle, and not only did Gus figure out what the problem was, he also talked me through how to see if it would be covered by my insurance. They also got me "
"Efficient, professional and courteous service! "
"I needed my tire checked because of a consistent slow leak. They got me in the next day and fixed the problem. The personnel were friendly and professional, and I really appreciated that they made me feel important. "
"My daughter just started her freshman year at NMU and her catalytic converter was stolen. My daughter knows a bit about cars but never had to deal with repairs on her own. Gus, at Midas, made everything so easy, gave me piece of mind that he was looking ou"
Everything looks and works great...so FAR!Any news on the struts?Only place I saw them was on GM website....might have been free shipping?Didn't get the cost....don't want to spend an arm and leg....
my first time using their service and i'm very impressed......the staff is excellent and my wait time was awesome...i will return to this site for all of my automotive needs.
Midas is a excellent place to get your oil changed! Also brakes and what ever else your car may need. Very friendly!!
"Only the second visit to our local Midas, but it certainly won't be the last. Everyone was helpful, kind and my car is much quieter now. Thank you!"
I called Midas and TALKED to Tom. My vehicle needed a pulley or two replaced but only squealed when cold. Brought the vehicle there that day only for listening for the noise. They found the noise and fixed it that day. Excellent service and great price.
Car was diagnosed with a vibration. Midas Techs told me that it was due to tires being out of balance. I told them this same vibration was in the summer set of rims/tires that I just changed out. I asked them if they were going to test drive the car aft
"Dropped the rig off today for our appointment that was made over 2 weeks ago! It was there all day, nobody called, so we figured it was getting worked on! Nope, they didn?t have time to work on it! Never going back. Very disappointed. Don?t waste your "
Service was amazing. I appreciated the explanation of what needed to be done and why.... customer service top notch
"Everything was exceptional. Clean customer service area, professional and curious employee interaction and a great price. Will definitely be returning. "
These guys know exactly what they are doing! The best part is, you know up front what you need and what you don't. This is my place for service!
"Midas changed the oil in my Subaru. I normally take my car somewhere else, but was able to drop off the keys, pay by phone, and retrieve my car without contact at Midas. Midas was efficient, and the person on the phone was very helpful. Thank you for offer"
I summited a request for an appointment to you Marquette location 4 days ago! No response. So i sent a request for service o your Escanaba location 3 days ago got the same same response have not received an answer in either request. Must be well over t
I always receive the best service here. Tom and everyone else who works here have always been exceptionally kind and helpful. Thank you for everything!
Tom went out of his way to find a solution to our exhaust issue. Thanks!
I am very happy with the service and fair quotes from Midas.
Tom and his team have always looked out for me in safety for my car and my pocketbook. And this last visit was no exception. They figured out what was wrong without my having to purchase a $300 part. I?m very grateful for all their help.
"Very kind, helpful. Helped me find winter tires. Very reasonable rates. Professional and efficient."
"Did a great job in repairs to my loud leaking exhaust system. Thanks, Dave J"
They told me one thing was wrong With my car and it wasn?t even the right thing they were talking about. The last few visit I was not satisfied with my car and went on a trip and got stranded!!
"I have a high mileage Honda, that I am trying to make last past the payments. A lot of work has been done to maintain it, and midas was the best for speed and reliability in service. My car was making dragging sounds, and they fixed the brakes, and head li"
"Midas location in MQT, MI did an excellent job on my vehicle as always! Thank you!"
"Great shop! Excellent customer service and explanations of what work needs to be completed. Quote done before work is done.Honest, friendly, reliable, and affordable pricing.I will definitely recommend this shop and it will be the first place I go to for m"
"I have been going to Midas Marquette for quite sometime now. There is no other place in Marquette that offers excellent service at affordable prices. The personnel are friendly, knowledgeable & trustworthy on the services they recommend & perform. Five sta"
Expert and friendly service.
"Great! Prior to my visit to Midas, I was already happy about the $5.00 off an oil change coupon that I received in the mail. It means a lot to me when a company tries to help me save some cash! I always have a great experience at Midas!"
Very good service & the workers were nice.
"Great service, honest, friendly. Reliable. "
Great work from these guys.
"Awful weather, off to work, NO WIPERS! Much needed!!! Make it to the job, call ?my guys?, Tom & Tony, and they get me right in. Stopped in the Saturday before because my exhaust became LOUD suddenly, again got me right in. The Marquette Midas shop has been"
"Very quick, great to work with and they actually let you know exactly what the charges entail (Labor, parts, etc). Would recommend 10/10!"
"This local Midas shop is awesome. Great customer service, honest, good value, skilled mechanics ... So glad I go here. "
Excellent experience, fast service, good priceThey were within 4 dollars of the estimate
Good guys. Honest and friendly. What else do you need.
Staff is always friendly and knowledgable. Able to service vehicle within a day or two of needing the appointment. Affordable prices.
"They were able to get me in for a tune-up in a timely fashion. I didn't have to wait there for my car, they called before they did anything with what they saw needed to be done and the cost it would be. Called me to let me know it was ready and I was in an"
"I have gone to Midas of Marquette 2 times now to get my oil changed. I am extremely please with each interaction I have had there. I have been able to get in and get out each time very quickly, which helps with my hectic schedule of 2 jobs. I also reall"
Service at this shop is excellent they do everything possible to accommodate you.
Took my '09 Subaru in for a squeak in the front end. I car was examined and I was taken into the shop to view the problem (pads and rotors). Technician explained the problem and provided a quote. I OK'd the work and was back on the road in less than an
"We were trying to get our Subaru serviced at Fox Motors, where we bought it, but it was like fighting them or struggling to get the work we wanted done, done...with Midas it all went smoothly, as it always has with our Jeep Wrangler as well...and whereas F"
Fast friendly local service, fair prices.
Quick and accurate service. Very friendly and upfront staff.
Needed brakes in Texas but drove home to Michigan just to use my local Midas dealer.
"All l know they took advantage of me and my son who goes to school there, I was charged over $1500.00 to fix a car that never ran properly. Customer service or the mighty dollar, why couldn't they just say it wasn't worth fixing? I ended up buying a new c"
"Amazing job! I need my breaks done and will be back:) ,"
"I recommend my Midas shop to everyone. I know when I walk through the door, I will be greeted like an old friend. These guys will leave no stone unturned to solve any issue. They are respectful, honest, and I actually look forward to having my oil changed!"
Service at the Marquette MI. Midas is always top notch. Tom and Tony are very professional and knowledgeable.They always take the time to explain anything you don't know or understand in regards to your needed repairs. I really enjoy doing business with th
This Midas location is outstanding at customer care and service. They are speedy and careful as well as courteous.
"Staff is very friendly, reliable, and knowledgable. Great at explaining things, letting you know what needs to be fixed now, and what Can wait. "
Midas stood behind warantee and got me in immediately. Very customer oriented!
"The Marquette team did a wonderful job repairing the parking brake on my Subaru, and taking care of some other repairs I needed at the same time. Very friendly staff."
"Had one taillight not working, said they'd need to change out all the sockets for $240 plus tax, I told them to do only the one. That fix only lasted 2 weeks and I came back and they did it again blaming it on corrosion. Fixed it and told me not to come ba"
I live out of state and needed an oil change before I headed home. Midas got me in and out without much of wait and on top of that answered all my questions unrelated to the oil change.
Great diagnosis and preventive maintenance
"I've been using Midas in Marquette for 15* years and have had great service every time. They walk you through exactly what they find, explain the costs and risks, and back up their work. Had one problem with one part in all those years and they asked me to"
It's never good when you have tire issues on a trip far from home. This Midas fixed our problem while we waited and got us on our way! Thanks for your help.
The crew at Midas in Marquette are always professional and provide excellent service! They do the best job from my oil change to new brakes and they take the time to explain exactly what was wrong and what they did. I trust these guys and I am a customer f
Excellent service and timely fashion!
" I brought my car in a bit before my appointment time. Tony, the employee at the desk, was polite and he explained the problem clearly and gave an estimate that was exact. While I was there a woman came in with a problem with her brakes. Tony explain"
We have taken my son's car to Midas on several occasions. 1999 Camaro with some issues. They don't charge us when they don't need to. They worked to make sure that work completed was under warranty. Which saved us money on this last trip. I trust them
The staff here was very accommodating and helpful. They went out of their way to explain to me everything that was wrong with my car and tell me what they were fixing. They fixed my car up great and I feel much safer now! Nice people!