technician very polite and welcoming and very informative,, job was completed promptly.
Very satisfied they went above and beyond helping me with my flat tire 5 minutes before closing definitely my go to place thanks guys
The Branch Manager Tone Martinez delivered exceptional customer service and displayed great expertise over the phone and in person. I felt a warm welcome to the Midas Family. I will be sharing my Midas experience with family and friends.
Tone the manager was really knowledgeable and helpful and clear in what was being serviced and why.
Tone gave an upfront estimate and then even was able to offer a bit better price.
Tone was very pleasant to deal with and communicated throughout the process of getting my oil change.
I was very happy with the service and how I was treated. He worked with me on the price.
The manager Tones has seen me a few times and always meets me with utmost professionalism and courtesy. I really commend his great attitude and customer service!
Mr. Tone was extremely professional and clear with his diagnosis and explanations. He was kind and helpful.
This was by far the best experience I’ve ever had when having to deal with a Machanic. Tona Martinez’s custom service was outstanding. He took the time to explain everything going on with my car and I left feeling extremely satisfied with the work done on my car. I will definitely tell my family and friends about this place and I’ll be back in a few months to have my breaks repaired here.
Your service truly exceeded expectations! Thank you for your professionalism and attention to detail.
The employees were helpful and quick with my oil change and checkup.
Great staff! Very accommodating.
Associates were very helpful.
Tim was very trustworthy, knowledgable, and stayed to get the repairs done past closing time which is much appreciated.
Prices have risen higher than job raises can cover.
Tim told me over the phone what the price would be and that's what it was. There was a problem with the store where the brake pads were ordered, they sent them the wrong pads, otherwise the job would have been done on time, but only a half hr late.
Everyone was so friendly, the waiting room was super nice and clean. And the Xmas tree was gorgeous!
Dion is always very helpful
Didn’t try to upsale anything else
I wish Midas would have recommended an alignment as changing the tire size usually requires such, now I have to get that done still.
Friendly staff and honored my coupon
Experienced a flat tire, and your team took care of the problem professionally.
clean store and great service
This is my second Midas store in both places have cost me thousands of dollars. I used to use the one in Mission Viejo and I went to this one because I figured it would be better. I took my car in to get an alignment and wheels put on. They made me buy new tires as they said that the tires were wearing incorrectly so I did a four wheel alignment and now I take it back eight months later and they tell me that I need all new tires because the front rim has a crack in it, but yet all the tires are wearing wrong. I then told him well it had a four wheel alignment. Why is it wearing badly? That's what the alignment was for. His remark to me was that was nine months ago we can't be responsible for something that was done nine months ago. Now they want me to buy a new set a tires, another rim, and have another alignment. I am going to go on and give mitis the worst review ever on yelp. I asked for the owners information to get in contact with him directly, and they refused. The management there is very negative and very nasty. I will take this to the next level.
good service. knowledgable. friendly.
Deon is great, but several visits and still no resolution to a minor ticking when slowing down.I have NEVER had to return so many times for automotive repairs as I have with my brakes this past year.
Overall i think the experience was fine. The oil change was taking a lot longer than normal and i was thinking something was wrong with the car. Finally i started pacing around and they noticed and told me it was because they didn't have a particular filter and was waiting for it to arrive. Would have been good if I was told that was the situation.
The pricing could have been explained. That's all. No big deal.
Everyone is always nice and honest. Great service!
The inspection forms were not filled out. I have no idea as to what fluids were added if any or that the tire pressure was checked.
I had a coupon for a $30.00 oil change and since I found it online I was worried it might not be accepted but it was and the process was very quick and easy. The customer service was excellent and they even called me before my car was ready to give me a heads up it would be done soon. It was overall an easy and pleasant experience.
Everyone was friendly and quick. Was quoted over the phone and location was convenient to walk around while waiting. Everyone was efficient and helped me understand my vehicle better. Thank you
The good attitude of the staff and the way they accommodated my schedule.
Everyone was very helpful, fast and I was help make my decision easy
I got a flat on freeway. Tow truck dropped me off near this location. Spoke with counter person, and he found a tire and replaced it for me within an hour.
called, made the appointment, took my truck down there and dropped it off, they called to let me know the price after reviewing the brakes. I told them go for it, and about 90 mins later thay called and said it was ready to be picked up. Great, fast and friendly service. I will go back for sure!!
Timely follow-ups, and attention to detail when explaining possible solutions to the problem I had with the vehicle.
They tried as hard as they could and spent so much time to find the and locate car.problem .
No other suggestions to offer at this time other than the service was exceptional and the service writer and operator was very cordial as well.
Dion is very calm and enjoy his job
I have an issue with a high speed vibration. Because when they could not feel it they could not help me. But the vibration persists. I now have to find someone else to help me.
Associate was very friendly and helpful
I have brought all of my company vehicles to this location for a few years now. Dion and all staff members are a pleasure to work with. They price fairly, the jobs get done in a timely manner and within the estimates given, t he was points are crucial to me because if I have a truck down, people can’t work.
Overall, it was good, and I understand the time it takes. I just normally go to a faster oil change place.
Deon went of of his why to help with the issue
I expected to wait for an oil change since it's not Jiffy Lube who promises fast service but charge much higher. It was a great value for a synthetic blend oil change and I would definitely return for other services
Everyone was on lunch break at the same time
Good standers and good work
Waiting for a simple brake check I could’ve have easily been ripped off, but I didn’t. They were honest.
Have been here twice before and have been satisfied with the service. Feel welcome and everyone is friendly.
I went for The 29.99 synthetic blend oil change which I have had at Valvoline but I was told I couldn't have the blend so it cost more than double
The team was very friendly and the price was great
Received excellent service plus pricing fair
A fast, pleasant experience.
A curb jumped out and hit my wheel. The technician took extra time to fix it. I appreciate the special attention to details.
Deion runs a great shop. He is very professional and he and his team do fantastic work. Definitely recommend this shop.
It is not right to put nails on people’s tires to make them purchase a tire from you which I didn’t!! It’s was so obvious that the nail was put on and I am so disappointed
Dion was great with communication and very helpful with suggestions. He is in outstanding employe and would recommend this location to family and friends for sure.
Time is one of the most important things for me, I was very pleased with the prompt service they provided. Was expecting to pay more as well, I was nicely surprised. Highly recommend this place!
replaced a broken gasket head. Then about 14 miles later check engine light came on. Turns out the replacement was bad (cracked?) so had to have it replaced again. Service and agents were fine but extra time and disruption having to bring it back and wait for work to be redone.
Dion very helpful and professional
Dion has been serving my company vehicles for a while. He understands that if my vehicles are in service, they are not working. He is always very friendly, efficient and get my trucks back to work in a timely manner. I love the new changes and new staff that has recently taken over at the Lake Forest location.
I always use Midas and recommend it to all my friends and family. I had never been to this location but I had an amazing experience as usual.
This Midas was under new ownership so I chatted with the owner for a short time and he explained his work ethic and goals and seemed like a fair and friendly person. He then gave me a $10 discount on my oil change which I was totally surprised with and appreciated greatly.
Rear brakes and rotors replaced while I waited. Quick Service!! Friendly and helpful!
In for an oil change. Prompt and courteous service and friendly staff. Reasonable prices.
They were both very educated about fixing my car. They also took the time to show me what was missing and fixed it. I will be going back to get my alignment done soon
"Dion was fast, efficient and all around wonderful. Thank you again! I shall be back!"
Stick with Midas. They were fast dependable and did good work you can?t ask for anything more than that the price was good.
I had my brakes replaced at Midas in Lake Forest CA some time ago. I had to go back twice in 2 weeks because the brakes squeaked right after being replaced! This problem persists till this day ( 2 years later)!! I would not recommend going to Midas if you
Service was excellent and straight forward. They identified the problem, communicated the repair recommendation, and provided the cost estimate. They then completed per their estimate and even resolved an issue with the initial parts.
I walked in for an oil change service. It was fast and great price!
Thanks to Manny and Dwayne for their courtesy and service one early Saturday morning recently. Brakes and oil change from 8a.m. to 11:15.
Excellent service from car fax
Brakes are MUCH improved / Alignment - NOT SO MUCH - Van still wanders all over the road & requires continual corrections ...Brakes * A-Alignment * C-
I brought my vehicle in because brake pedal was feeling very soft and spongy and having a hard time stopping the car (10.28.19). Rear right wheel was also making a rubbery sound when applying brakes (loose pad? Binding?). I figured it was the master cylind
He didn?t rotate my tires and didn?t tell me my brake fluid was low.
The Lake Forest Midas always offers excellent customer service and work they have been my go to for six years for oil changes and a brake job on my ML320 I would highly recommend!
"Good job Manny. I am very satisfied. Very professional. When I complained about your work in my Odyssey, you did not waste time to repair my power stirring at yout expense. I will surely recommend you.Thanks again,Angelito "
Overall great customer service!
Marco and his team are very professional and friendly...most of all honest. I'll be going here for a very long time and will continue to recommend my family and friends.
Even though I didn?t have an appointment. They did my oil change right away and I was in and out of there within 30min. Will definitely be back
They were very professional and honest.
After my brand new Mitas tires going flat within a couple hour and having car towed back. And BS excuses as to why. They still can?t fix a tire. A few days later on a road trip 15 miles outside of Flagstaff at 9:00 pm my air pressure light when on again. B
"Just an oil change on a Monday afternoon at 2pm (with an appointment) took 1.5 hours. Way too long. Also, the car wasn't ready for another 20 minutes after I paid and was told it would be ready in 5. "
No I would not recommend Midas. Bought two front tires. An hour and a half later they were flat. Had to waste two AAA service calls. One to inflate them. Then they went flat again. The next morning had to have my car towed 12 miles back. It was blamed on t
"Left my car during my lunch break to pick it up after work. When I picked it up I assumed the tires had been rotated since it was there for more than 4hrs. Come to find out, my tires were never rotated. Had noticed a tear in my front driver tire a few days"
I have been here multiple times and I would never go anywhere else...THANKS MARCO !!!
I had to bring my 2006 Camery up to strict California standards. They did a fantastic job! I feel like my car got younger.
"Marco was very honest, professional, competent, and friendly. Highly recommend."
Great service at half of the BMW Dealer quoted price...thank you!
I have been using this shop for brakes for over 10yrs. I highly recommend them.
Professional and friendly service center
"I took my car in to have the brakes checked, oil changed and for new wiper blades. The staff was polite and friendly and even allowed me to change the channel to watch my college football team. The service was quick."
Great service and I will return.
"Got an oil change as usual and staff was very friendly. However, they never top off my fluid even when I asked. It?s standard in the oil change along with tire rotation. Very disappointing as I?ve been a customer with them for 4 years since I moved to Cali"
"The staff were very friendly and understanding, i had oil change & tire rotation, I will go back & will recommend it to friends & family."
Marco and the team always take care of my cars. They do a good job on the service I request. They let me know about other services I may need from their inspections. He gives me a time estimate and a heads-up call about 10-15 minutes before it?s done. No c
Was very friendly and drove me home and told me what all I needed done on my back brake and it is life time guarantee thank you for being honest
Great technicians and manager.
I was late but he accommodated me and provided excellent service.
Always great service and honest pricing.
"A big shout out to the team. Cameron treated my car as if it was his million dollar baby. Thanks for the help, guys."
They have great customer service and great prices
"My visit was great, and Marco provided great customer service. I came in with an oil change, where other places would not do the job because of an issue with the oil pan. However, Marco calmed my worries, and did the job. "
This location it's where I will always take my family cars for maintenance. I'm never there longer than five minutes before my car goes into the bay. They run a very smooth and efficient operation with a friendly attitude. They are simply the best.
Honest professional polite with rapid service excellent job
I went with an AC Problem - they could not figure out what is the problem -and charged me $86 for not knowing and not able to fix the problemThe report they gave me is laughableNever again!!!
I was referred to this place by one of my friends. They are the top notch of this business. Very upfront and charged a very reasonable fee. It was rge best experience of my life to go to the mechanic shops and come home happy. Same week I went to a Lexus d
Got tires rotated n oil changed. Called me before I was done eating. Great service. Real Pro?s!
This place said they couldn?t diagnose my car a/c but still charged me!
Pete went above and beyond and got the job done!
Marcos provided first class service and completed all the work on time and within budget. I highly recommend this particular Midas shop to everyone.
No pressure selling. Did what they promised. Marco & Jose did an excellent job. Very good turn around time.
" I would definitely come here again! The Mechanics here seem very knowledgeable and they?re very polite! They were competitively priced, and when two of my filters need replacing, they just brought them in to me to show me give me a price and said it was"
"Be careful from this place, I sent my car to repair the catalyst converter , and he told me it will cost around 500$, I said ok, after around 4 hours , he talked with me by phone and he said it will cost you around 1400$ , I said don't touch it I am in "
Car handles much better after replacing wheel bearings. Thanks to Marco and the Midas crew.
The manager Marco is awesome so polite and understanding to my needs. I explained my cars problems. He asked me if I had a minute he would check it out real quick for me with their computer. It came up with several codes that needed repairing he explained
I purchased the life time brake option for my 1999 Dodge Dakota in 2014. I recently toke in to Midas as I was getting brake noise. Midas took care of me and I'm a very satisfied customer.
This is the second time I have gone to the Lake Forest Midas Store that doesn't open up on time (8A) causing me to have to leave and come back. While I went to next door restaurant I observed another car that got there ahead of me didn't get a chance to c
Excellent service. Explained everything and created a trust relationship. I'll return for further service.
"I love coming to this shop, everyone is so professional and courteous. They are honest and up front and I trust them with my car. "
Steering wheel was still off center, although opposite way than before. Was informed that a part was too worn out to properly align. Took vehicle to another shop, they were able to align without replacing any parts.
"I am a 3 car owner who has used this Midas shop for multiple years. My experiences have all been quite satisfactory in terms of the quality of workmanship, professionalism, and curtesy. Management and staff have been thorough and have shared their finding"
Bryan and Greg were very helpful. I went in for a brake job not knowing that Midas is a full service company. The team at Midas fixed other issues with my car so I did not have to find a repair shop. One-stop service and a great attitude. I will definitl
"I've used Midas for many years with great satisfaction. The great experience continues. The location manager was wonderful and helpful, and the entire team seemed as though they were actually friends and liked working! Strange but true. They helped me "
"I was visiting my mother in Huntington Beach California* we were preparing to move to her to Albuquerque New Mexico to live with my sister. She has terminal 4*lung cancer and we felt it might be better for her to live closer to my sister. Therefore, while "