The associate explained in detail the performance of fluid break down over time. The wait during the service was good with coffee and TV to ease the time by.
Took care of me immediately and had the vehicle done and record time
The staff is well knowledgeable, friendly, accommodating, and the prices are fair and coupons are available which really helps at a time like this
Very good customer service.
Very helpful with pricing & ideas to help on a budget
The staff was great at explaining everything and were very professional and detailed. They were on time and very nice. Highly recommend.
The staff were helpful they scheduling was easy and my service was done in about 35 minutes!
I have been using this Midas for all my oil changes and I trust them.
Everyone was courteous and took care of me in a very timely matter
Easy to make an appt., I checked in with Mike who met me with a pleasant and friendly demeanor , The service was explained to me and after the inspection he gave me a clear reasonable price . The brake service was completed as promised and quicker than I thought. The service tech also came over greeted me and he also was very nice. Im happy with these guys and will definitely be back.
so fast and easy. Employees are kind and knowledgeable
They came rite out ,was polite ,understood my breaks problem and fixed it fast and the price was great !I'm recomding every one to go there.and I'm back on the road .thank you guys Susan Ackley I'd give over all 100%a 10 from 1to10.ten being best .and I did ask others for services but they didn't have the time untill monday .no cars in their shops .but they couldn't help me so I'm glad they werent cause I no were to go from now on!!! "MIDAS",I TRUST THE MIDA TOUCH!!
Blake, front desk was awesome!
Mike is the manager of this Midas shop in Hemet. If my truck needs a particular service that I did not schedule, he explains why. I asked if I need some other service at this time, he says not yet; he is honest!! He represents your company well. Thank you for having him as the manager.
I liked they were able to get my vehicle in at my appointment time. I appreciated being able to use a coupon to keep the cost down. The man at the desk was very friendly and explained the extra cost to me. They gave an accurate estimate of the time it would take. They advised of future work that would need to be done on the brakes, with an estimate of when it might need to be done. All in all, it was a very positive experience.
As mentioned above Blake and Mike goes above and beyond helping their customers. They care that our families are in a safe vehicle. If future repairs are needed they inform you up front. They are now our family because they showed us our confidence in their work lets them know that they have made a customer for life. Thank you Midas these guys deserve raises. And everyone who came there when I was being helped was satisfied.
There will not be a next time , need to have dependable workers who have value in doing what is right. I am new to this state and I went in for an oil change all was well on the surface. The job got done, good customer service , and feed back on my questions was answered. Later that day when I needed to get in my glove box as I opened it all my papers went on the floor. Someone had broke the glove box while checking the compartment air filter. I went back the same day to talk about it. They blow me off by stated it was like that and had pictures they could send me. Its been 3 days plus the weekend and NO PROOF! YOUR STAFF is lying about braking customers things and not being reliable employees.
Great service and the shop manager got me back on the road safely.
Service is always great when I come to Midas ! Blake and Mike are always so nice and helpful and it puts me at ease . Customer service top notch. Any time I need service Midas is always my first choice !
Everything is explained to me, all my questions are answered, everyone is polite and friendly and work on my car is complete.
My car was checked in a timely manner and the people there took their time to explain to me what I would need and how much it would cost they also reassured me everything would be ok
Experienced, knowledgeable, friendly service manager. Price for oil chance and tire rotation was quoted. Afterwards they discovered my car had a one time non replaceable oil plug which had to be ordered for me. Because it was not initially quoted in my estimate, they did not charge for the extra cost of replacing the oil plug. Thank you.
The service mgr was highly knowledgeable, friendly, had my appointment ready immediately from his computer. Overall a pleasant experience.
Extremely friendly, gave detailed information on what was going on with the vehicle, reasonable prices, worked with a payment plan.
I didn't mind waiting but it was really fast. I was real comfortable just walking in. The salesperson was a 100%.
Staff are very friendly and the work was done quicker than quoted and at a good price
My visit was for the new Lake Elsinore location not Hemet. Cristina was amazing and really funny.
The things Midas did are all great other than the specific tyres i purchased. The wheel alignment seems to be good and very well documented. It was the reason i went there. Whilst there i got two new tyres. They are expensive tyres and may perform well but they are winter looking tyres in southern California. The two don't fit together. I have no experience with winter tyres and was very ignorant and did not even ask questions as i didn't know. But the tyres look like tractor tyres on my Maserati. Not happy about that but i acknowlwdge it was the choice i made. I don't even know why those tyres are offered in California.
fantastic customer service, got me right in and out and back on the road.
it was a quick service, they offer solutions to the problems, highly knowledgeable, did never offer me services i dont need, they treat me with respect and explain any service they perform in a way i can understand.
They were very understanding about my brake service
They are the Problem Solvers or the car business. Very knowledgeable on the car, issue and how to fix it. So very Friendly and Understanding. Great prices
The customer service guy, Blake was great and the tech was very knowledgeable. Despite the number of items they recommended for repair, there was no pressure. Flexible payment methods (easypay and Midas credit card). Brought my daughter the next day to buy new tires.
Because i'm confident the work is being done correctly
The wrong catalectic converter was installed and I had to come back and have the right one put on
Its the up front priceing. You know going in what it will cost you.
Great friendly environment easy to deal with
Was able to come in for an oil change with no appointment. Was done in timely manner.
Overall communication while working on my vehicle, I got a major discount for my service, the owner and mechanic gave really good customer service, explained everything clearly, very friendly they work at a good pace no rushing. And they notify you of any other problems your car may have
He saved us money, we got the synthetic blend oil change; he explained that since they changed to valvoline, that it became the standard, so it saved us money!
Waiting time was minimal I was in and out! Manager was very nice and helpful!
I dropped in -- no appt -- and Michael was very accommodating and kind. I got an alignment and only waited about 35 minutes. Patrick did the alignment. Nice waiting area. Very pleased price-wise.
Definitely the staff/Management. They were outstanding. I been going there for almost 8yrs. Inspection was done on my car. That's Awesome. Explained to me the one minor problem. And was not pressured.
Be more accurate about the wait time and tell mechanic to do the work instead of socialization!
The general manager at Midas in Hemet is absolutely wonderful he always takes my car last minute without an appointment never fails he always delivers great prices great warranty great customer service and very reliable
Prices and friendliness and very professional
The Customer Service was great, and the job was done quickly, it's also conveniently located for me.
They are professional, friendly and do an excellent job servicing our vehicle. The job was done earlier than anticipated and when I picked up our truck I had no doubt in my mind that the job was done correctly. This is the second time we take our truck to midas and both times the service has been excellent.
The Manager mike and his crew are the main reason that I come back. They represent your company to the highest level of of knowledge and professionalism.
Everything went great. From online scheduling of my appointment, repair timeline and the service I received. I'm not too familiar with the pricing of the resurfacing of brake rotors, I was just a little surprised that I needed rotor repair on the front brakes being that my car is 2 years old and only has approx. 21,000 miles on it. But I trust they were fair and honest with me, I've been coming to this location for several years now, I just didn't quite expect to spend the amount ending up having to spend. No fault of the Service Tech, he was great, I believe it was a Ford Dealership issue.
Great customer service, honest and reliable work
Very Friendly , knowledgeable about how important to keep up the vehicle maintenance and what was important at that time what needed to be repair. It was nice that they were talkative, good conversations and may the day go quickly. I left there with a positive attitude.
Midas is known for its experienced mechanics and they stand by their work. I knew if there were any issues, it would be handled. Ease of mind is the best feature!
Staff is always friendly. They gave me reminders of things to work on in the future.
I just walked in the previous day asking about a broken dipstick for my oil. Found it to be missing a few days ago. I was told they could order a new one, remove the broken part, and install the new on by the following day. I called this morning to verify that the part came in. It did so they said to just bring the car in and they'd take care of it. Only took a few minutes and I was on my way home.
Mike has always been helpful and professional.
have known the employees for years me and my family will never go any where lse
"This was my first time at your facility, and I am very pleased. Recovering from surgery and had to send my wife with the car. She asked that we switch to your facility permanently, and we will. Thank you"
Mike and Thomas are great.Love that shop.
Came in today for service. Michael and mechanics were efficient and great. Price was right. Service was quick. Thanks!
I originally came into the shop to have my rear brakes replaced because another shop had told me more than six months ago that they were coming due and are only 15% of wear left.These guys at Midas looked at my car and told me I didn?t need to buy brakes n
The store was clean and the employees were very friendly. My oil change took little time. Woul highly recommended this store.
Mike and techs always helpful. Would not go anywhere else
"Always ensure all of my vehicles are in tip top shape, and accommodates me even when their shop is at their busiest..been coming for 5 years and not one time left unsatisfactorily or unsafe. Thank you! "
The guys were great.I will be back.
"I?ve lived in the valley for 17 years, Hemet has a great small town vibe about it and finding a mechanic who you can trust isn?t a easy thing to do, Midas and the guys who work there are fantastic, they are very professional and know what they are doing fr"
"I?ve lived in the valley for 17 years, Hemet has a great small town vibe about it and finding a mechanic who you can trust isn?t a easy thing to do, Midas and the guys who work there are fantastic, they are very professional and know what they are doing fr"
Mike and his team are awesome!!! They always take the time to explain what my car needs and what kind of service maintenance I need in the future .
Awesome service fast and good price
I have never taken my car to any Midas. Apparently CARFAX has no idea what their customer's experiences are. Chase Automotive, however, always does a great job.
"I've been coming to the Hemet location for a few years for various auto needs and I've never been disappointed. I'm always treated with a welcoming atmosphere and the service is relatively quick depending upon the need, or if there's a special event going"
Quick and very friendly staff. Would recommend to everyone..
Great service and the work was completed quickly and professionally.
Very nice people and good experience I will go back
Great job. Very friendly and quick. Also very clean waiting room.Thanks
They found a oil leak that three other places couldnt find.
Great Service at an affordable price.
We needed to get back on the road asap. Midas had us out in record time!
Great guys.Have recommended them to numerous people.
"Fast,very friendly service that keeps me coming back!!Great Job"
"I've been going to this shop for my car needs for some time now. I have to tell you that they are professional and very knowledgeable about cars and most importantly they are honest. Try them, you will see what I'm talking about. Good people. Thanks Midas."
Won?t take my car anywhere else
I had to have my car towed here to see what was wrong with my car n found out Mike n the staff was awesome they told me what was wrong with it n got my car run n still run great thanks you guy's ??I rather pay more money to get the job done right then pay
i most pleased with the mgr. and employees this past year...keep up the good workalex.
"Really good service, and service you can trust."
"Good Customer service, Honest people, Didnt have to wait to long for my car to get serviced"
Excellent service by mike and the crew as usual
Oil change and new filter at half the price it would have been across the street
"the work was done fine, the only think you have my Mileage wrong it is 181340"
Awesome service!Mike's and the tech was great to deal with
" I went in for a simple brake inspection and was told that I needed my rotors replaced they check my oil and a few other things with no charge I?m happy with the new management and will be returning for future service.Thank you, Mr. Laughlin"
Efficient, good service facility.
"I just had my 92 GMC pickup converted from R12 to R34 The techs Tom Byers & Sam did a great job,& a big thanks to all you guys & also to Michael the manager!!"
"Straight up honesty, no bs service and no upsale pressure. I wont go anyplace else and will tell anyone this the best place to go."
"I called your a couple days ago, to ask pricing for brakes front and back for 2013 Hyundai Elantra. I was quoted 380.00 plus tax. I also had one of your coupons which would give me a total cost of 280.00 plus tax. When I arrived this morning to get my brak"
"Attention and focused on what I wanted them to do with my truck. Great advice and excellent work... It runs better than it has in years. I have over 150,000 miles on this vehicle."
Terrible experience they almost ruin my car they forgot to drain my oil but they did add 4.5 quarts to it. My car smoke like crazy for 2 days until i took it to my mechanic who informed of the excess of oil on my engine i went back to tell them of what hap
Nice job, excellent price