The manager Steven goes up and beyond tho satisfied his costomers,he has the best customer service I have encountered.
I felt that Steven did not take advantage of me (and never does) because I don't know anything about cars. He always brings me into the garage to show me the part that needs to be fixed so I understand what is going on. I feel that the pricing is fair.
I was greated and they got it done time effective and good work done
Steve and Michelle always professional and friendly.
I just moved into area and Michele greeted me with such professionalism and fostered positive energy. Also the mechanic was the same. They were very courteous and answered all my question. This customer service was 100%
efficient, had product on hand, comfortable speaking with associates
Steve was very easy to talk with and patient with explaining the problem with my vehicle 👍👍
Employees are knowledgeable, trustworthy and professional. Work is always completed in a timely manner (I usually wait while repairs are made). Prices are always upfront and reasonable. Jake and Nelson are top notch mechanics. Stephen is the consummate professional manager. Always polite and respectful. Michelle is a great addition to an already well oiled machine. I would not entertain the thought of going elsewhere.
I was referred to Midas by my mechanic and was very pleased with the results and will keep them for further issues.
Very quick turn-around and transparency on issues/costs
I was satisfied I just don’t think no one is perfect
Check tire pressure before installing
Great communication and friendly service.
The manager, Steven is great! I have been taking my cars to this Midas for over 15 years. I completely trust him to get the job done and at a fair price. I know if he tells me what the car needs there is no need for me to doubt it.
Spoke to Steven, he assured me my van would be well taken care of and it was!!! It’s running like brand new. I’m very satisfied with the work.Thank you
just had an oil change, the guys were great
Steven explained the process from beginning to end as well as showed me damage of my cars parts and recommendations of what would improve my car’s performance.
Great Manager in Steve. Explained needed items.
Steve is friendly and knowledgeable.
My husband and I have been brining our cars to this location for the last 10 years. The service is absolutely beyond phenomenal. Steve always goes above and beyond for me and my husband, Jake and Nelson also absolutely phenomenal mechanics. Those 2 are the only ones who I will allow to work on my car. These gentleman deserve the most praise possible. You guys are doing absolutely amazing keep up the amazing work!!
I noticed my Kia was hesitating recently and light just came on. Literally was driving past Midas on my way home from errands and thought I'd pop in to just schedule an appointment. They weren't too busy at the time, and Stephen (first name basis as a long time customer for several vehicles) immediately offered to quickly run a computer diagnostic . As it turns out, it was an issue I had to go to my dealer to repair. It will be covered under my extended warranty. Stephen printed out for me the results so I could call the dealership. No charge. Stephen, and all of the technicians there, Craig today, are always super friendly and go above and beyond. If you ever need to show new managers how to provide customer service, this team are absolutely the best!
Staff was awesome! The manager greeted me right away and offered coffee/tea and made sure I had what I needed while waiting for my car. Entire experience was great.
Quick, affordable, reliable
Very thankful for the customer service and greatly appreciate the service
Just always great service.
I been going to this Midas location for over 20 years they are great sometimes I don’t like the prices
I knew when I was bringing my car into being inspected I had problems that were likely going to need to be addressed in order to pass. Craig and the rest of the staff were wonderful in looking at my car prior to starting the inspection and noting the parts that were needed to pass inspection and also what was recommended for my own well-being on the road. They allowed me to look at the car on the left to see exactly what was wrong and what was recommended, then they gave me a clear breakdown of pricing and what the total would be to fix everything. Being satisfied with that number I permitted them to do the work and they were able to complete it within a very reasonable amount of time while I waited. I have used this location before and I was extremely pleased with their service which is why I returned.
The gentleman who helped me at the counter ( I cannot remember his name but he was working on 2/17/24) was incredible. He was friendly and helpful. The service was prompt.
Quick and easy just what an oil change should be
I have been having my car serviced at the same location for about 15 years. The staff greets me by my name and offers me coffee or tea. If I have an emergency or hear a noise in my car and stop in without an appointment they will find time to check. The manager explains to my understanding the issue with my car.
just all around great service & communication
The manager was extremely customer focused and very helpful and transparent on the need for new brakes on all four tires. He took me into the shop and showed me the extreme wear on on four brakes
I came in with a flat tire and they took care of it right away.
Fast service and great communication better than my wife so I can’t complain
Friendly staff, experienced too was able to get service without an appointment.
this guys were super friendly and very helpful
The staff and service were fantastic. I was in and out extremely quickly.
know their suff, friendly, on time and trustworthy
I was highly satisfied with my experience. I have been coming to this location for many years and I feel that my car is in good hands whenever I need help.
The friendlinessThe friendlinessThe friendliness of all the crew specially steven The communicationThe qulity of the work
Steve is always very explanatory in what needs to be done and works with you to get it done
I called with a problem I was having with my car and Stephen (manager) told me to bring it down anytime. I was there within 15 mins, he called and had the problem diagnosed within the hour and the car was ready by the end of the day. And the most astonishing thing was they called me when the car was finished. This seems like a simple thing but is rarely done by other service establishments I have dealt with. I have nothing but good things to say about this shop and my visit.
The service is always efficient and complete. The people are always friendly
A helpful mechanic and store associate clearly communicated what work needed to be done for the car to pass inspection. While waiting I noticed they treated each customer the same way.
The lady at the front desk at the Hanover avenue location went above and beyond to help me get the best deal possible for the amount of things I needed done. I forget her name but she was awesome!!!
Steven always clearly explains maintenance.
Steve always takes good care of us gets his in and out quickly gets everything fixed and done when he says it’s going to be
Service was very good and they looked at my Van to make sure all things where working good.
I didn't have a appointment to inspecting my breaks and the took me in with not hesitation
Always extremely professional service by Steven and his crew.
Customer for years, always good service.
Everyone is great at Midas on Hanover Ave in allentown PA. They helped me set up a payment arrangement with Snap. I will always take my Van to Midas,
Staff always friendly and relaxed. Prices explained and car issue explained. All questions answered.
Friendly people, great service, reasonable prices.
Knowledgeable staff.Also very friendly
I have been coming to this Midas for years and I have always been treated well with no issues.
Always polite, always professional and competent
Steve and his staff always take care of my cars needs. wether it is an oil change, inspection or recently my car bucking like a bronco. steve explains everything to me and how much it will cost. totally trust him and his staff!
Good communication as to what my car required from a service standpoint. Also, explained what needed to be done right away and what could wait to a later date. Also, cost of the recommended service was laid out in detail. Trust in the manager of the Midas location was important.
I was highly satisfied with the level of customer service that I received. The staff was very pleasant and the Tech explained everything to me.
The fast work with great work
Very nice and friendly staff not to mention highly professional and accommodating
Easy check-in, on time appointment and fast service.
Appointment for oil change done in a timely manner and questions about other products answered and not bugged about anything else.
since your services found excellent
Always great communication and skilled service staff, plus it is close to home.
Always polite, always knowledgeable.
Steve, Jake and Nelson are great and make a great team!!! They are very experienced and always very friendly and great to deal with!
Have been bringing all of our family cars here for years very friendly. Always do what they say they are going to
Steve, Michelle , Jake & the entire staff are the BEST
Have been coming to this Midas location for years. Very satisfied with the manager. Was disappointed that the price was higher than in the past.
Everything went smooth and my vehicle was given a high level of service
I saw there were several pricing options for oil changes, but they were not explained to me, nor was I given a price quote beforehand.
Steve and his team are always the best!
Because Steve is very knowledgeable and is friendly. Keeps you informed on the time of your work.
Steven was very helpful and explained everything to me and how long it would take.
Steve, the proprietor, is a nice and knowledgeable man, who always comes across as honest and fair. The place is nice and clean and serves coffee, which I really like while I’m waiting for my car to be taken care of.
Steve &the guys there are awesome ! Very honest and gets the job done the best way possible
The whole experience from start to end was excellent.
Friendly and knowledgeable
Was greeted as soon as I walked in, gentlemen was very polite. The communication about the price for the brakes was clear and fair and explained what was wrong and what they will do to fix it. Overall great service and customer care!
I was visiting from out of state when my alternator went out. I tried to go to the closest garage which was a Firestone but I was greeted by an employee who said “you couldn’t have come at a worse time. We are busy and understaffed.” I panicked because it was starting to pour and I had my 2 small children with me. I googled the next closest garage and found Midas a mile and half down the road but they were getting close to closing for the day. I talked to Steve who was incredibly friendly and very helpful. He calmed me down and assured me he would take care of my van in no time. One quick call to AAA and we were on our way from one garage who clearly didn’t want our business to a garage who cared. Steve and his co-worker were amazing and made a HUGE difference in my and my kids’ day and the rest of our trip. Thank you so much!
I have been going to Midas since 2014 and I will keep going back. The guys are great there and they are always very nice to me!
Steven the manager was incredibly kind and professional. He got me an appointment within 1 hour of calling. The whole staff was very professional and fixed my weird rattling noise.
Great service, honest workers
Steve explained throughly what the problem was and what was going on. Never a problem with any car we take there. We have been with Midas for years and will continue with them. Everyone there is so friendly and knows what their doing.
I've been coming here for 13 years and have never had a bad experience. I love over an hour away the last few years and only come to this midas. Everyone is always great and they go above and beyond
Steven and his staff always takes good care of us and our vehicle
Steven and Jake are extremely friendly and knowledgeable always going the extra mile to make the experience manageable and does there very best to give us the best value for our money. And Nelson is very personable and friendly, always explaining before doing someone on any of my vehicles I have brought in.
They where very clear with whatever they are doing with your vehicle,they explain the problem and tell the solution, they get straight to working and get you out of the shop in a timely manner.
Friendly customer service, honest, right to the point and fast service.
lETS NOT GO OVER BOARD-SATISIFIED IS GOOD.
Always polite and competent
Great service, honesty and knowledgeable.
Great service fast service great prices. Love Midas
Friendly and quick service
I had my car in to have the oil changed and to fix an annoying sound. The sound is fixed and the car is running smoothly. They finished the whole job in about a 1/2 an hour and they serve coffee and TV. It's a nice place. I'll be back.
Very easy to book an appointment best shop ever highly recommended
Brought my Chrystler 300m in for a wheel alignment. Twice because it wasn't done correctly the first time. I was LIED to by the mechanic or he wasn't really a mechanic. He told me he did the best he could because my steering box had to much rust and I nee
They did a very great job! Steve was very kind and helpful.
Buen servicio y sin rapido
excellent customer service
very happy with the service. They are always very friendly and helpfulwhen you show up with a problem
They don't check none of the liquids, didn't refill the or tell me, that I need to refill it, they just do what you ask them, the don't go the extra mile, I'll just go to valvoline place they always check everything,,
on every visit the workers are very friendly.
The best place to go to I'm very happy with the service I received there
Very friendly, timely and knowledgeable
Good service a little pricey
These guys charge the right amount and do great work. Im forever done taking my car into Nissan dealerships.
My car shakes when idol and the check engine light comes on. It was at the shop all day. I got it back. Went to the grocery store. Didn't even make it home and it is still doing what I took it in for. $500 later and still has the problem. Now I have to wai
I love going to Midas, they are always their to help, they listening to what you have to say and take care of it. Lots of good customer service!
I always recieve Courteous and professional services. Very much satisfied.
I scheduled my oil change and when I arrived they took in my vehicle at the designated time even though they were certainly busy with many cars on the lot. Steve and his crew did a great job as usual and are always very personable
Great service outstanding customer service, I will be taking my car here again.
"Manager Steve and Jason were professional, courteous and took care of my tire needs quickly. Midas on Hanover Avenue is now my choice for mechanical work on my truck. "
Steve is the best very good service.
excellent service there no complaints
The best in Allentown, great job
"considering, i was having so many issues with my GMC, steven and his staff was absolutely amazing and understanding. they were extremely patient and understanding of my needs and the ongoing issues with my truck. I truly appreciated how they handled my sit"
These people are awesome. Best prices anywhere in my area. Super nice guys there & the service is awesome Ive never had a problem. I recommend 100%
"Although the 2 guys at the counter were very nice, every time I looked in the back the one guy was on the phone, or walking around I was told 45 min for a tire change and 2 hours later I'm still here! My babysitter is freaking I made my apt 3 days prior a"
When in for state inspection and received great service. I highly recommend this shop.
"I have had work done on two different vehicles and both times it was done well, courteously, efficiently and at a reasonable price."
"Needed to inspect my car, they wanted me to spend $800 to fix few things, I took my car somewhere else spent about $400.When i went to the shop again they charged me for reinspecting without even inspecting the car."
Manager Steve is excellent. He understands customer service. I will be back
Steve the manager always takes care of us. He understands customer service and how to take care of individual?s needs. Great guy also
Everybody is wonderful here. Steve very helpful I switch 3 years ago from a Toyota dealer and very happy .
Wonderful . So glad I find Steve and his crew.
I always go to this location for any of my car maintenance issues. I am always treated kindly there and the staff know me well. I enjoy how flexible Steve is with scheduling with me and I always feel cared for. Thank you.
I trust them to get the job done and not do unnecessary work.
"Very professional,friendly,respect."
I just have to say the General Manager?s professionalism is to be admired. Love this Midas. Steven thank you for being son down to earth and helping out customers like myself who is a single parent struggling to make ends meet. Thanks for working with me.
Good work and the car was ready on time for pick up.
Good quality service. Very helpful
I have been coming here for years.I trust the team.
"This has been my only car shop for the 13years I have lived here. They are friendly, greet us by name and try to help in any way they can. If I could give them a higher rating I would. "
"Place is bad news! Selling stuff don't need,other **** too they do.Beware of Steve there mgr. Slimmmy"
Agreed with guy that said he had paid for work never done.Same **** happen to me.Over charged new 4 tires with but no ailment given but charged.what worse Had correct tires put on 2 weeks after at Bjs.They are fast talkers beware if ever get work there see
I went to Midas needing an oil change badly and they had a few minutes before they closed and he still took me in and took care of my care! That is what I call handling customers!! I recommend!
"Absolutely, my car was driving like it was a brand new vehicle. They were prompt. Carmen T."
they did everything needed in a timly manner and showed me everything that needed to be done
I trust Steve and his team.
Very friendly and very knowledgeable of what they were doing.
"The only reason why I am giving this store a 3 star instead of 5 is because I don't think is right that if MIDAS is offering a QUOTE online for a specific product, the price changes when you go to the store. The internet QUOTE was what sent me there, it wa"
Did work as promised and delivered on time.
"My husband and I have been coming to Midas on Hanover in Allentown for more then 10* years. The staff there are always respectful, honest & knowledgeable on the needs of any vehicle we bring in. We?ve been to many mechanics is the Lehigh Valley region and "
Great service and efficient
Great fast courteous service.
A Great Shop! Steve, the Manager and Nelson the Mechanic are tops!! Made my SUV run like new again!!
I've never had to say anything bad about taking my car here is always good to know that your in good hands when it comes to this Midas.
Corrected problem with upgraded part no questions asked...Good shop
Very wonderful staff. Knows my car well. And let's me bring it in at a moments notice. Offers rides if they need to keep it for an extended amount of time. My car will always go there for all services.
I started visiting this Midas about 2 years ago after a bad experience with my previous car mechanic. All the staff at Midas are friendly and value my time. I appreciate that when there is an issue with my car that I have the option to see the physical p
Midas in Allentown is outstanding! I feel at home there and trust that they will do their best. The staff is great and they make me feel like family.
"WHEN YOU WALK IN SHOP,NOT JUST FIRST TIME ANY TIME YOUR HELPED RIGHT AWAY FRIENDLY BY OWNER KEVIN OR BY HIS NEWEST EMPLOYEE STEVE.PRICING IS VERY FAIR AND WAITING TIME IS EXCELLENT TOO.MECHANICS KNOW THERE JOB AND DO IT WELL.NEVER A PROBLEM AND NO JOB TO "
I recently had my blazer in for a fuel filter replacement. I provided the part and requested they replace it. After two days of Not hearing from them I called and was informed that was NOT the problem. During the course of the next week they tried several