Had an appointment at 11:30 for an oil change. Got back on the road at 12:55. The last time I was there for oil change. I got home and noticed oil under truck. Took it back and they said they had spilled some oil on the engine so they just blew it out. I actually took it to 2 other midas before going back but both were too busy to get to it that day. Had I not had a free oil change I would have went somewhere else. I feel the associates are spending too much time trying to find more to repair than they are spending on getting the work done. I know this location is hardly ever busy so they are trying to get themselves more work.
We unexpectedly got a nail in our tire and pulled off the highway. This location was closing in 2 minutes and when we pulled in the staff couldn't have been nicer or more welcoming. They assessed the problem, fixed it and had us on our way within 30 minutes. The BEST part however was the fact that they didn't seem at all annoyed that we kept them there after closing time. At such an unexpectedly stressful time in our travel it was a true blessing to encounter the staff at this location!! Thanks to all!!!
We had a fleet account for our company vehicles, our bill was paid for the fleet and even after showing them the screen shot from our corporate office from the Midas page showing it paid, and providing them the conformation number they still refused to bill the account and they wanted us to pay for that service right there. the issue is our location's don't have cash on hand at anytime unless customers pay in cash. So this was paid with a employee's credit card that the company had to reimburse. Then on the next appointment a month later for a oil change, again they wanted us to pay right there for the service, knowing we had a fleet account with them. So in turn, we closed the fleet account for 2 locations and moved our fleet account back to Big O Tires.
A lot of things couldn’t get resolved with other customers. Had a lot wait time. Didn’t seem to have enough people working for the work load. Did a nice job job just a lot longer than expected. The ones working did a good job. Just not enough of them.
Price increase since last oil change
Quick and easy, provided the service I needed in a timely fashion. No gouging
Great people, I was towed in with a dead Campervan, the problem was diagnosed quickly, quote for repair and parts arrived quickly. The Campervan was in front of the shop and we had two torrential downpours the technicians worked around the rain and got us back on the road by 6:30
Mechanic forgot to put air filter in and I had to bring the car back.
Very understanding and nice
My car needed a recommended 60 thousand mile all fluid changes all filters Chevrolet wanted almost double for the work showed all of the filters cabin filter wow did it need changed all can say is if you want quality work by friendly and professional people with lower prices give them a call
I was very happy with the service that was provided and the employees that helped me. I felt comfortable and was taken care of in a timely matter. It was a great experience and I will continue to take my vehicles to Midas before anywhere else.
I like that I can schedule online and they confirm the schedule. When I drop off my vehicle they are typically ready to work on my vehicel at the time scheduled.
Staff was extremely kind and professional. They made sure my car was well taken care of.
went in looking for good prices for new tires for car,they worked out a great deal with me, had appointment for next day ,they called me a couple hours after we were there tires were in ,got them installed fast same day Thank you
So I had a couple of check engine lights come on while on the interstate. I quickly pulled off and just happened to see the Midas while pulling into a gas station. With no appointment they got me in to take a look at the car and got me back on the road in 30min. And I’ve had issues with the vehicle since.
They were able to get me in that day and have it done the next.
Had an issue the next day. Problem with parking brake but was repaired the next day.
The staff was very friendly and thorough. After finding the problem with my vehicle they took me into the shop to show me exactly what was wrong with it!!
Primarily focused on customer satisfaction.
The only issue was the lug nut lock that they left in my car during my last tire rotation did not fit my wheels. Strange since Midas is the only one who's touched my tires since I purchased the truck new. Bailey, the new manager, was helpful in explaining how this may have happened (got switched with another truck during my previous visit). He was immediately on the computer looking to order the correct lug nut lock for my truck, so I paid for my oil change (thanks to Bailey's help with the best coupons) and said I'd come back for the tire rotation when the new nut lock arrived. I really like Bailey and think he'll do great things for this store.
Tighten the caliper bolts next time. Took to another location and no caliper bolts were on one wheel brakes repair
Quick and painless and a great deal!
Quick, efficient. Done before the estimated time.
Bailey and the other associates were very professional and communicate clearly with customers. Bailey explained things and listened and responded. I was kept in the loop. I will go there for future repairs and maintenance on my F 150. Brian Alfred.
I made an appointment online for a special including a tire rotation and full synthetic oil change, was an online ad. Upon arriving I was told a rotation would be extra, and then when I got my final bill I noticed I got synthetic blend. Do they not look at the online coupon that was clicked to schedule the appointment? Even when asked about it I got denied, do they not know what specials are, or does Midas not communicate well with customers on the website?
The employees were very friendly and got the work done quickly. There was some trouble creating an appointment online and someone from the local store called me to follow up. I was very appreciative.
I have recently purchased a used vehicle and needed to have several repairs done. Of course, it's always a major expense to have multiple things repaired. I'm happy with the work that was done and I really like the staff at Midas!
Make sure the windows are up when you pull out the vehicle. It rained inside my car and everything wet. Also need a clean employee to move the car.
friendly staff and they rotated my tires
Always great communication and service.
The staff was extremely friendly. It was freezing cold outside and they assisted when we came in from over a hour away.
Morgan and her techs were very friendly and made me feel like a VIP. She helped me when the Frankfort store would not. All the employees were great and very professional. 5 star rating.
Fast , perfect , profesional , I came there after they were closed , they let me get my flat tire exchanged , and still made it to work the next day
Always satisfied with service. Desk people very accommodating and courteous.
Everything about my experience was very professional and easy. I would highly recommend this location to anyone looking to get their vehicle serviced.
Professional, great communication and excellent price.
Morgan was super helpful and understanding of the service I needed and was able to clearly explain the problem and solution for me. The service was quick and the stress that comes with car problems was quickly gone.
Was told that there was play in the gearbox as to why my steering wheel wasn’t centered. An experienced tech can center the wheel by adjusting both tie rods equally to compensate for the play. Truck is 51 years old but there isn’t much play in the gearbox. Also those can be adjusted by the tech.
Had to bring vehicle back to have something fixed due to loud clanging noise
They are very friendly at this location, and they always do a really good job on my oil changes. I've been coming here for 3 years and wouldn't go anywhere else! :)
Morgan and her staff were fantastic!! Stayed late to help us after we blew a tire on the interstate. Very friendly and knowledgeable!!
Everyone was very friendly and eager to help from the time I pulled into the parking lot. The mechanics we very thorough and communicated great throughout the entire visit. They went above and beyond protecting my vehicle from any scratches or messes. They even came to the parking lot to wipe a spot that he thought he saw from inside the shop as I was leaving. It’s rare to find people that respect my truck the way they did. It was my first visit there and I guarantee I’ll be back soon.
The staff was very friendly and knowledgeable. Comfortable waiting area. The mechanic explained everything he was going to do and suggested some other repairs.
Excellent customer service.
friendly staff who notified me on any delays in my repair like parts taking two days etc. I was notified when it was expected to be picked up.
They took care of my car!! They had it ready for me to go home!!
They changed my oil in a decent time and was very friendly and communicated about the type of oil I'm using and what I could use
Cost compared to competitors. Mike was very knowledgeable and helpful. Available of required parts and supplies. Ease of scheduling.
Listened to and vehicle serviced accordingly
The gentlemen who helped me check-in/diagnose/check-out was very friendly, he explained the issues very well to me and didn't make me feel dumb for asking so many questions. I really appreciated his help and the technician explaining the issues to me
so far everybody has been nice & friendly..
It is to give room for continuous improvement within midas.
Quick, easy, friendly, fixed the problem
Friendly and courteous staff. Thorough inspection. Last minute scheduling to complete work. Clear explanation of recommended services.
If you tell someone a price on phone charge that price when they show up now 3 times more. When someone tells you tells you to put conventional oil in don’t put full synthetic
Will most likely come after I get used to how you do things.
Thank you guys for making sure that I arrived home while services were done to my truck and picked up. I was also informed of order of priorities after the truck was inspected.
Fast service, competent professionals, and the price is right. I especially appreciate the coupons. Thank you!
When I booked my appoinment online 5 minutes later Mike call me to confirm and to make sure I was happy with the time . During my wait he kept me inform off the progress
All was great but nothing is perfect in my opinion!
I’m very pleased with how they treated me. I was thinking there was something else wrong. They did a thorough check and said what they recommended. Priced out stuff, but told me what was needed and what could wait. Price of tires was very comparable to competition.
Mechanic listened and diagnosed the issue before I even left the lot. Communication was up front about all prices.
Vehicle was scheduled for break replacement at 1pm on Friday. I was told it would be finished by the end of the day. So, we did not make any other plans.At 5pm I was told it was not going to be ready until morning, but not too late.The reason for the delay was something to do with rust.I had to make the first call at 11:30am on Saturday to check the status. I was told it wouldn't be much longer. Again, we did not make plans for the day based on this.At 2:30pm I called back to get an update. I was told it was almost finished. It was finally finished at 3:30pm.I also requested for a leak to be fixed in my tire. I was told they could not find the leak. I clearly found it the other day.
Prompt, courteous service staff. Timely handling of the service needs for my car. Pleasant lobby. Convenient location.
Friendly workers, good service at a great price , and our local location is clean and well taken care of
Ease of scheduling and confirmation of appointment.
Ease of scheduling online, communication, explanation of needed work
The worker at the desk was awesome he did his best to get a great price, explained stuff to me that i didnt know!!!! Was in contact with me the whole time told me the progress and how long he thinks it would take awesome!!!!!!!! He was very friendly and just a good petson i would want being in contact with the customers!!!!!!!!
"Jessica is very knowledgeable. She genuinely cares. The guys that tuned up our van with new brakes, and new tires were excellent. Everything runs smoothly now and we couldn?t be happier with the customer service and attention to detail. Thank you Midas in "
The folks at the Lebanon Midas are awesome. They serviced my vehicle quickly and the price was great. Thanks Midas!
Took my pick up in for alignment and they couldn't get it right. They dont use torque wrench. I told them just to get the toe in set right and charge me for that. Well he decided to mess with the camber more and charged me for that as well. When I left it
"I came in for an oil change for my 2012 touareg tdi Lux and they had the integrity to tell me they do not carry the oil necessary for my vehicle. I really respect that. Few places have core values. I will recommend this shop in Lebanon,IN to anyone who wi"
"Crew worked together on my truck, helping each other, had what I believed to be a stuck passenger side brake caliper, they checked everything all the way around, said everything met specks. Test drove it it was making a noise adjust back brake, until they "
Customer Service Was Exceptional & I Was In & Out Within An Hour...I Really Appreciate They Take The Time To Check The Vehicle As It Let's Me Know If Anything Needs Repaired....
Was over charged $32.* for oil change on May 27. Four phone calls to Midas. No calls back. Mgr. acknowledges the over charge. Had to fill out lengthy paperwork with bank. Bank froze the funds. Should have used a major credit card rather than bank card. C
Good guys but lack of knowledge causing extensive labor hours and redoing repair work
Unfortunately we were charged over $2500 and had to get everything redone because of poor service. This place would be my last choice. We tried to politely reason with the location and corporate. Both not willing to put the customer first.
"If you ever get stuck within distance of this shop do NOT hesitate to take your car to this location. I've never had such fast and friendly service at any other shop. My family had an emergency and Carlson, Brian and team were there to help get us back o"
You guys did a great job. Got us in and out quickly and had same day appointment availability.
You guys did a great job. Got us in and out quickly and had same day appointment availability.
"Although the $19.99 deal on the sign on the interstate is no longer valid, the gentleman did find another discount for me. They had no wait and checked the service engine light for me quickly. I was in, taken care of and done in less than 30 minutes. Very "
Needed to replace my muffler and the rear shocks on my pickup. Dropped it off and called me and informed me the the cross members were rusted out and the shocks were still good. Didn?t have spend money that I didn?t need to.
Great Service! 10 stars ??!!! He showed me everything that I needed to know about my car wear and tear and awesome advice on recommendations! Midas is now my home for vehicle services! Every time they blow me away with exceeding my expectations! Great team
The team at Midas is awesome. They helped me with my car for the second time. The first was an oil change and this time was my starter. Jon and Issioh were a big help to me this time around I will be back again.
The team at Midas is awesome. They helped me with my car for the second time. The first was an oil change and this time was my starter. Jon and Issioh were a big help to me this time around I will be back again.
"My first encounter with Midas, and John, was actually an emergency. I was on my way home and losing oil pressure while overheating simultaneously. I looked up the closest shop to me and went to Midas. Upon inspecting my vehicle they couldn't find any leak"
I just want to say that I want someone to get ahold of me asap because I'm ****** off at the people at the lebanon indiana store.....i want my money back for my brake job being done today because after I left there....the brakes and stuff were fine til lat
"I am totally thrilled with these guys...being 58 and a women...usually ""Dealerships"" can see us coming a mile away...not all dealerships...but the ones I have encountered....and they try to get you to do things that you don't need to....well these guys did"
"I am totally thrilled with these guys...being 58 and a women...usually ""Dealerships"" can see us coming a mile away...not all dealerships...but the ones I have encountered....and they try to get you to do things that you don't need to....well these guys did"
"Everything was great and I do appreciate you honoring the Groupon price. The only small detail that was left out was the sticker on the front windshield to remind me of my next oil change. Other than that, it was fine. Thanks!!"
Thank for the great service and friendly service.