We were prepared to wait for four hours but the job was done in less than two. Staff was extremely friendly, it totally made our day!
Everyone very friendly and professional
Man, where to start. Brought in our Motorhome. There was no I can not fix it like the two other shops. I explained what was wrong on he said drop it off in the morning and said they would take a look. Received phone call told me was wrong. And the total cost was $130. What?
Called and had an appointment for the next day
I had a coupon for an oil change/tire rotation for $24.99 but the actual cost ended up being $65. I was not expecting that.
Midas has always taken great care of my vehicle and me!
Finished on time and great communication throughout the process.
When I checked in she was friendly and professional. The mechanic was very professional and friendly and did a great job. He let me know there was part missing on my car. I would recommend Midas to everyone.
it's a Shame they don't have better benefits and pay being skilled labor.. seen to many good Mechanic's leave..
They were very efficient with the oil change and informing me of other problems with my vehicle. They made sure I was comfortable and at ease.
I was highly satisfied overall because the knowledge of the technicians the cleanliness of their shop as well as the speediness of which they got the job done
Prompt service with inspection and follow-up with scheduling for repairs along withPricing for service work to be done.
I thought I needed brakes on my vehicle. The Tech explained to me the amount of pad I had left and it wasn't necessary at this point to replace them. I truly appreciated his honesty and he gave a quote for the brakes that was very reasonable if I wanted to go ahead and replace them. I will definitely return when the time comes.
Customer service wast great! The work done and the explanation received were put in a way that I could understand it.
The technician Jacob was great, very thorough & communicated everything with me.
Very nice, knowledgeable, and accommodating employees.
Excellent customer service
Midas was able to get me in much quicker than any other garages that I called. This was also a warranty service since I had my brakes fixed less than six months ago. This was no fault of Midas. The part was defective. The staff explained everything in great detail and got my car back on the road much faster than I anticipated.
Convenience, cost and service
The lady at the front desk was AWESOME! The man working on my car called to tell me the cost and call me again when he was done !
Midas was able to service my vehicle in a timely fashion and spoke with me about the problems they saw and the cost of necessary parts & repairs
My car had to be towed in the night before and they were quick to inspect and communicate with me regarding what was wrong with my vehicle and got it done in record time!
the price of the tires were affordable.
Been a customer for 20 years always great service and exceptional quality of work
I was very satisfied, but they didn't work on transmissions, but that's not yalls fault
price and service was great
The mechanic gave me several options as far as prioritizing what needed to be fixed most immediately, to try to save me from an extra large bill. I was grateful for that option.
Price and time taken to finish the job
I’m satisfied with the experience because I was able to get my car fixed relatively quick. The customer service at the location I went to was great at relaying to me about a part that was going to take a little bit of time to get to the store.
They replaced an oil seal and gave me a cotton that made up the difference in price. They are ALWAYS so honest and helpful.
The staff was very friendly and they got to the point and told me what needed to fixed on my van. They went through everything and it really helped me out!
I am a returning customer. Had other vehicles serviced at this location, so I knew the quality of service I would receive. Job was done very well and quickly. The price was very reasonable (I called around to compare), so I came back to my first choice. Thanks guys.
Workmanship, price and people.
Friendly, professional customer service. Excellent mechanics. They know what they're doing. Mechanic Calls and explains, including pricing, what needs fixing/done.
Staff is friendly, knowledgeable, and very helpful. They keep me informed if there are issues along the way.
I came in early in the day with no appointment but for being busy at the time I was asked to come back later that day. When I came back they took care of my problem plus noticing my headlight out asked if I would like it fixed and have me an estimated. I said yes and they took care of it.
Precise details ready to help friendly customer service.
Absolutely the best! Definitely this is going to be the place for my vehicles and telling all my family and friends
My local Midas shop was able to make me an appointment, diagnose & replace the parts needed on my van within 3 days, which was a quick, very satisfactory time. The price was reasonable for my area--appreciated the $25 discount and waiver(?) of the diagnostic charge.
I received courteous, quality service at a great price.
excellent service, great value
My vehicle has a vibration, they inspected it and didn't find anything mechanical so they checked the balance on the tires and found them to be off and fixed the problem. They could've easily said an expensive component needed replaced but they were honest and fair which I appreciate.
I called and they got me in the next day. I thought I had an issue with my muffler, fortunately for me it was not that. I also opted to have an oil change since I was in. Was satisfied they were able to manage that thought I did not mention it initially.
I had to have my car towed from Holland area and had it dropped off at Midas, because they have repaired my previous vehicle before. I called them before the tow truck arrived with my vehicle and they told me they might not get to it that day, but they did and were able to repair my car within 24 hours of the breakdown.They have always been kind and polite and honest with me.
Brian Fisher the manager was very professional with taking time to explain everything to me. He was extremely busy but it meant a lot to me that he was caring enough to make time for each customer. Top class service at this location.
Brian, Deb, Corey and the rest of the crew are always so nice and make sure to offer me any coupons that are available❤️
First time customer here. I appreciated the kindness and help I received! Everyone was very friendly, professional, and communicated well. The best part is just how fast my service was completed. I will definitely come back!
I had Corey at the Muskegon location on Henry work on my vehicle while I was there and he did an amazing job explaining everything to me! Would recommend 100% to anyone needing work done to there vehicle.
The service man in the woman up front, who took my appointment and explained my issues with my car after they analyze it were very knowledgeable and very great customer service got me in and out with an hour and 15 minutes they were extremely busy they did excellent job
They got me in same day and it only took a few hours
Everyone at the facility was friendly and customer focused
Went to the Muskegon Midas Location on 3-6-23. I thought I needed an alignment on my vehicle due to recent maintenance from the dealership. I ended up having loose bolts on my control arm and Jake (Employee at Muskegon Location) came to me and said I tightened all the bolts but I would contact the dealership because that could have been REALLy bad. I was not charged for that diagnosis from Midas, so that was very nice of them. My family could have been hurt due to the issues and Jake fixed it! I ended up coming back in and got Jake a $50 gift card and a card to say thank you. Will be going back for my new tires/ alignment when ready! Thank you very much and I appreciate everyone at the Muskegon location (off Henry St.). Please acknowledge the employees at this location, please!!
Fast, friendly service. Quality work. Reasonable price.
Deb and Brian are amazing! They’re the reason I’ll continue to come here. Customer service and care is always their top priority!
Brian is wonderful. You don't appreciate him nearly enough!
I dropped the car off yesterday, it was diagnosed by 9 am today, and the mechanic who called me was extremely intelligent and explained things clearly and in a friendly manner. He also took the time to check my transmission just to be sure that wasn’t an issue either.
I've gone there for years and like their service and the people who work there
The scheduler made making my appointment easy. She was very friendly and helpful! The techs explained the repairs that were needed and fixed my car in a very timely manner. Very happy with Midas!
Brian and his crew are always so nice and honest. I have been having my 2003 Durango serviced with Midas for years and it runs like a new car. Poor Jacob had to give me the bad news that they couldn’t service my vehicle because of rusted body mounts. He could have easily gave me an oil change and sent me on my way but he informed me that my vehicle was unsafe to drive….but he had to agree at how well my old vehicle ran☺️
My neighborhood local store
I made an appointment and was able to bring my vehicle 2 days prior and they got it in and completed. They did not keep my car hostage all day. If was returned to me without grease and dirt all over. They were very respectful of my property. Thank you MIDAS, 😊 That's your touch...
They worked on my vehicle before and did an excellent job and expected nothing less this time.
Honest complete communication.
Promptness and reliability
My brake light was on, dropped off car on Sunday night and left key in slot. Midas called me on Monday morning, explained brake problem and need of oil change, both communicated back to me with price. Another call same day when repairs completed and I picked up the vehicle on same Monday.
Great people doing great work. I have had other work done before and have always been very satisfied
1. Actually fix problems you say are wrong 2. Don’t get mad and make lug nuts so tight we can’t remove because we wanted to do our own brakes since you wouldn’t use our parts.
Brian and his crew are always great!
Extremely satisfied with the customer support and technical acumen from all of the associates at Midas. Every interaction has been overwhelming positive and informative.
Because their honest about what is going on with your car and the receptionist is very kind and friendly. Overall great customer service
The entire staff is simply amazing. They are friendly and professional, and the way they explain things is straightforward to follow and understand. A customer feels like it is family working on your vehicle. I would not take my car anywhere else. I do not know what you pay your workers, but I STRONGLY recommend you give them a raise. If they went somewhere else, I would follow them. I do not care about Midas; I care about and am loyal to people. I am not sure you can pay them what they are worth, but they are worth every penny plus more whatever increase they get. Thank you for hiring them. Dr. Abiade
The work took longer than expected and when i needed to go home someone offered to take me
I have been going to this location for many years and literally never go anywhere else. Brian and his team are the best!
I have been doing buisness with Brian for over 20 years at the Roosevelt Park location. They are honest and have always done a great job! I thank you all very much:)
Because every problem I have the mechanic has took care of it
Brian.is very good at his job and works very hard to get it all done in a timely manner. Also, Cody has been very helpful
The first thing that happened -- I was offered a cheaper price than the coupon I had called for. Pleasant woman at front counter. Clean and comfy waiting room.
"Service was great and very friendly. They are very honest, only had to change the front brakes, and had me in and out quickly! I will only use the Midas on Henry in Muskegon any for brake and service in the future!"
Always excellent service and in a timely manner.
"Review of Midas:Brian and his staff are simply fantastic. The quality of their certification is clearly evidenced in the work they do. I would not take my car to any other mechanic because of their knowledge of vehicles, quality of work, and care in their"
As always the most trusted place in townThanks again
"Dear World,One of the best mechanics I have ever known in my sixty-eight years on earth is Brian he is the manager of Midas on Henry Street in Muskegon, MI. Since I have known him, I have owned several cars, and he treats each car as his own. If you ever "
Midas had a sale that my usual tire dealer couldn't touch and wouldn't match. My HD truck looks great and drove smooth down the road from the moment it left the shop. Friendly people too. Would highly recommend.
"I have an 08 jeep that needed brakes. I called around and some places couldn?t even give me an estimate or return my calls. I called Midas, they got me in within a few days. I told them I needed brakes and rotors and that?s exactly what they did. They didn"
We appreciate Brian (manager) at this Midas. He and his team provide good input and good service.
"The team at my local Midas is wonderful. They are always friendly, knowledgeable, and happy to help. They are willing to take the time to answer any questions that I have (and there are usually a lot). They also provide service that is second to NONE at"
I make an appointment and drop the vehicle off. Two hours later they have not even looked at it. Why make an appointment if you are too busy to even get my vehicle in the garage at that time?
They kept me informed what was going on and had my car done in about an hour they did a great job very friendly
I was able to get my vehicle serviced the day after I called to schedule repairs. Very friendly crew and the repair was excellent. Will return.
"I was looking for professional, friendly, informative, honest, quality work at a fair price. It was my first time going to Midas, and I am satisfied with my new tires and front end work. My car is a quiet and smooth ride again. I would recommend this Midas"
Love them! Always go above and beyond
I was treated very well by the Midas staff, and thee service was performed very quickly.
"I have been having this Midas location work on my vehicles for the last 20* years and have 100% satisfaction. Brian Fisher, the store manager, does an excellent job in keeping commitments and standing behind the work performed at his store. I do recommend "
"Perfect job as always. Unfortunately, due to short staff, took longer than normal. "
Very good, quick and professional!
Brian and the guys did a wonderfull job putting a ball joint and alignment on my mini van...it was done in a reasonable amount of time..and not too expensive.. it drives and handles like a new van..I strongly recommend norton midas .
"As always, Brian and the boys take care of us well. Thanks guys!"
"Brian, Corey, and Angel are always GREAT! They take care of all our vehicles! Love this crew!"
Always seem to treat me right and communicate well with me. I appreciate that.
"We've been taking our vehicles to this Midas for many years, and are always very happy with the quality of their work. The staff is friendly, honest, and helpful, especially Jeff and Bryan. I have recommended them to many people, and we will continue to r"
"Whenever I call Midas, Jeff always gets me an appointment ASAP! Brian always welcomes us with a smile no matter how big or small our auto problem is...Corey & Angel are the best! Love this crew!"
Always do a great job and always friendly and courteous.
"Got right in and out on a friday morning....met my schedule, could not be happier! THANK YOU!"
Extremely over priced. Never going back.
" The front rotors on my car had lasted for nine years. I took it in and had them replaced by Midas Auto Service. Nine months later, the rotors were bad again. The explanation for the difference in lifetime length on the rotors (same driver in the same car"
Midas is the place for me I think everyone should take their vehicle there they are very accurate low price they will not try to beat you keep the good work up guys happy to be a midas customer
Great place had me in and out
"They got the job done without any real issues. The service gentleman was a little too relaxed for me. I expected more communication. Nice guy but just very relaxed. He waited until I spoke. It was my first time, all I expect is a firm ?hi how are you? it s"
I've been coming to Midas for years getting all of our cars serviced and Brian and his crew are always nice and friendly and get us in and out fast...You guys are great!
The staff there are always prompt and friendly.
I have taken all my vehicles ?? to Midas. Brian and his crew are friendly and knowledgable. I trust their recommendations for repairs. They always fit my car in knowing my time is valuable. Thanks Brian!!!
"Midas got me right in and fixed my exhaust, job was quick and well done. Used a coupon that saved me S's too!"
Friendly staff and job was done in a little over an hour.
Dropped my car before school and they had it done as soon as I got back. Even came in 10 less than I expected. Saved this poor student some cash!
"I have been trusting Brian Fisher for years with my auto service, he is the best."
"Went in for a estimate for a new muffler, was quoted a very high price from another dealer, got quoted and work done on the same day. Price was fair and everyone I dealt with was very professional. "
Brian can fix anything. He is so cool
Customer service outstanding
"Our car's air condioner stopped working. Brian diagnosed the cause and corrected it. My wife and I appreciated the fast, friendly, and competent service."
I can count on Brian and the others to do a great job.
"Our local Midas shop, in Norton Shores, MI, is a great place for repairs. They provide excellent service. We can always count on them."
"I have been taking my car to Midas for years. I have always had reliable, friendly, and competent service from the Midas professionals."
"The Old Zombie Killer needed some work to get ready for any apocalypse that might pop up. Dave, Brian and crew got her in and took care of business. Our little part of the world is safe again! On behalf of everyone in the West Michigan area, thanks for "
My alternator belt had been screaming. The mechanic gave me a $166 estimate to change my power steering belt. I drove to another garage to see if I could get it done cheaper. That mechanic just tightened my alternator belt. It solved the problem and it did
"Brian and the crew are AWESOME they always take very good care of us. Over the years we've built a great relationship everyone has been fantastic, THANK YOU!"
"One of the tires on my wife's car kept going soft. I called Brian and he fit me in, repaired the tire and got us on our way in a timely manner. Thank you Midas for your consistently friendly and professionally service."
Didn't have an appointment so I had to sit a couple hrs, but still for the price can't complain.
I can always depend on Brian and Dave to take car of my vehicle with a joke and a smile. Top notch service!
"THANKS SO MUCH GUYS, Brian and Patric did a great job on my car, they did not sell me anything i did not need and my car rides like new again. Thanks again and keep up the good work. Terry B."
"Great shop, Dave F and Brian F are great to work with. Quality work too."