All of the people I dealt with were so friendly and explained every step and the store manager personally worked on my car!
It was very fast and good. Communication
As a woman i would expect to be treated as less especially in a shop but i was treated extremely well. The explained anything i didnt understand or wanted to know
I've never had any issues with Midas and this location is very convenient for me; friendly staff and waiting for my oil change was not long; keep up the excellent customer service and it keeps me coming back
Gary have been a trustworthy person to ask for help. He is very resourceful and because of him.. I come to get my services as Midas.
Easy to work with, friendly staff and quality work.
Knowledge of staff and pricing
The manager who initially helped me (Joey) was just unbelievably helpful and forthcoming about price and expectations. We are actually going back tomorrow to let him evaluate the cooling system and any repairs needed.
The work was completed within the stated timeframe.
I’ve been there several times and have enjoyed my experience with Jerry
The staff at the Illinois Road shop in Fort Wayne, Indiana were exceptional as was the service. Highly recommend.
Because everything went well
associates were very personable and welcoming. explained plan for repairs with me and made sure i understood. asked for my approval before proceeding with work. kept me updated. mechanic was very knowledgeable. prices were reasonable. plush chairs in waiting room were very comfortable. another customer shared with me that she had been coming to this midas location for years and had wonderful things to say about Gary. she said she had her car work done exclusively at this midas location.
Gary , the service manager.
Gary and his team are always professional, friendly and treat me like I would expect.
Gary the store manager went above and beyond and personally did the oil change and inspection on my 93 f350 centurion, not many managers would be okay doing an oil change, but Gary knew how much the truck means to me that he personally took care of it
The manager applied a coupon for me that dropped my complete synthetic oil change with tire rotation by almost $30
I found the prices affordable and prompt service
They were very thorough with the inspection and found exactly what was wrong and made sure it was corrected. They were not trying to upsell anything just made sure I was taken care of and made the car safe.
Gary and his crew have always given me excellent service!!
The main reason is professional customer service at the specific Midas location, withnin my cit.
This was my 5 or 6th time to Midas. Gary and Chris are awesome. I have never had any issues with service or information they have given me. This visit was a second opinion about tires I had bought and mounted at another place. (Big mistake) The saw the issue immediately, told me what was needed to be done, explained pricing, and did the work right away. As always I was highly impressed with their honesty, knowledge, and ability to fix my car the same day. I am done with other shops in the area. I will be returning for anything my hubby can't fix himself.
Easy appointment scheduling, friendly associate who clearly explained pricing and have me coupon
Just had a leak in a tire. I bought tires from this Midas and was satisfied with the service then. That’s what brought me back this time.
Provided the services I asked for in the time I expected. All steps of the inspection were communicated, agreed upon and completed. I knew exactly what to expect the entire time.
Just the the $24.99 oil change would be just that. It was $48. I'm satisfied with what was done and my tires were rotated, so that was convenient. The staff was very polite and professional A+
Great customer service. I am a regular, so they know me.
It was fixed fast and for a reasonable amount of money. I would definitely go back the next time something needs fixed.
Scheduling an appointment by phone was easy and painless. The advisor, Gary at the Fort Wayne Illinois Road location, is friendly,conversational and clearly showed the pricing and work that was performed on my vehicle.
Very quick to get my truck back to me and kept me updated on what all needed done to my truck. An done what was requested to my truck and now now my truck is running good again. So once I get more money I'm going to schedule to get it back in for the rest of the repairs.
My car was a mess when I picked it up. I an happy it is fixed...but things are not working right. Not major..I will still use your service.
Great communication and service. Very transparent about service options for future visits as well. Also- no attempt to upsell- did exactly what I wanted, explained vehicles current condition, and said what services would be needed next
Online quotes don’t include everything that will need to paid for, so when you walk into the store they add on a few extra hundred dollars that you didn’t know about. Didn’t receive any service from this company. Extremely misleading and shady.
I trust Zack and Gary there.The work is done right.Always reliable in my opinion. They try their best to help me.
I paid to have my best old tire to be put onto my spare. When I looked into the back, my blown out main was in the trunk still. They mounted my spare with a brand new tire. Left my main rim in the trunk. So now I have a spare rim for a main and no spare! No SPARE!!!!!!!! I am incredibly angry about this. I paid for the mount!!! They didn't mount it!!!! No no spare whatsoever!!! So I will have to buy a new spare!!! This is not acceptable!!! I am not happy at all. This will cost me another $200 I am furious!!!!!
Customer service is topnotch, as well as your mechanics' skills. I will definitely return for future needs. I own a small service business and own several service vehicles.
It got done which is good. Just wish I didn’t wait an hour and 15 minutes for an oil change and rotation when I saw the mechanic just take a seat and stop working on my car.
Very friendly. Honest. My son and I both take our vehicles here and Will continue to. Now we both have Midas credit cards and it comes with perks. Thanks Midas and especially Gary for doing things right.
Really appreciate you working with us on the price. Fantastic job on our car getting it done so quick. Thank y’all!
Between Illinois road and the coldwater road location those are the only two shops in town that I trust my cars at, Chris and Gary at Illinois road have always done right by me and Reggie and Dave at coldwater are the other two that I trust my vehicles with
I've been to this Midas Service Center before, and have been highly satisfied with their service. Also they are located close to the Lutheran Hospital campus where I work. Also Gary Siebert is so helpful and knowledgeable.
Stick to problem solving as asked during drop off. Then hold to the appointed time. Do NOT look for other problems and then pressure for additional work/sales.
Work was done and completed as promised.
Not a newsmax watching moron
Was quoted something and when I went back the next day, the manager doubled the quote. It was quite scummy of the manager (Indiana hillbillie) to do that but I guess what else could you do expect from a guy who seemed who seemed to be robbing poor folks.
"These guys are always on time, honest, and professional! Took my Highlander here after Meineke suggested I needed all new brakes, rotors, calipers and an alignment in the front. They inspected and determined that was not necessary at all! I chose to get rotors replaced as they were beginning to glaze, but nothing more. Their trusted 2nd opinion and honesty will always keep me coming back!"
"I love you all for being so close to me as for when i need service done on my vehicles. Keep up the good work guys, and gals! ????????"
Took my car into midas on jefferson for an oil change. A month later I go check my battery and notice Midas never put my cover over my engine back.
I Brought my car in and had the muffler looked at. Cheapest in town and it was actually less than what the quote was. GREAT customer service. I was out of there in less than an hour. Very professional staff. Thank you. I will bring all my cars here now.
"I've been a customer for many years with Midas. I've owned several cars that I've had repaired by Midas for various repairs. My latest repair was completed as the estimate had stated. Gary, the manager of the Illinois Rd. location, is very honest. profess"
I was very impressed starting with the lady name Kim she made such a nice impression and the service was great
"I had an appointment today to get my exaust fixed. The manager was very brash and unaccepting of my request for an oil change in addition to the repair. He was very unwelcoming and unathankful of my patronage, said they were very busy today and may take an"
"Very high prices. I baught my pads and rotors from O'reileys for 85.00. They said my sway bar needed replaced, actually it was stabilizer bar on left side. Total was 100.00 to repair all pieces. midas wanted over 600.00 to do the job. They checked off stuf"
The person at the counter was not wearing a mask!!!!!!!!!!!
Excellent great customer service as well
I'm thankful for the service.
It was good service. My only complaint is they left the info that the oil was at 100%; instead of putting back my regular info on the screen. Now I have to figure out how to do that.
Always friendly, thorough and fair. Chris is a great guy. Always helpful.
Got us in within a couple hours. Fast, friendly service and price wasn't to bad.
My passenger side rear turn signal bulb needed replaced. Thankfully, since Midas is an essential business during this time with the Covid-19, they were able to get me in quickly. My wait wasn't too long & they were very professional.
"Paid for lifters, upper and lower intake gaskets. Mechanic didn't install upper gaskets or grommets causing engine failure. Told me engine has cracked heads and wanted me to pay to have another engine installed. When I refused, mechanic installed the upper"
"the last time i was there i ask for a oil change and paid for it and no one didnt do it and i conplaint about it and noting was done. i liked the binss. there but i got once and not again,,"
always get great service and all my questions answered. great experience!!!
Was in a rush when i came in this morning for an oil change. The manager was the definition if professionalism and politeness. The manager (SHANE) explained to me in detail all that was going on with my vehicle and possible solutions. Because of the mana
Been going to Midas for yearsThey are great for oil changes
Great service on my daily driver. I really can't drop it off and the shop had me in and out in under an hour.
Great service and employees
GREAT JOB .LIKED THE SERVICE AND NO MESSING AROUND . THANK YOU
This is the 2nd time I've gotten my oil changed at Midas, and did not receive my tire rotation service. Both times there was additional work that needed to be done. The technicians were trying to get me to get those items taken care of for hundreds of dollars vs. taken care of the items included with the $20.00 oil change. Felt like I had to help them make commission. Thinking about not patronizing Midas anymore. Now i have to pay someone one to rotate my tires.
Friendly and quick services
Upfront, straightforward and sincere. Third generation management. I understand how they've been successful.
Good service at good price
I been bringing my vehicles here for years. Now Illinois rd Fort Wayne In is under new management. Service is horrible and very racist. I?m black and white customer came after me and got service before me. I didn?t get a sticker in the wint
"Less than a week after getting an oil change at Midas, my regular mechanic who was replacing rear shocks had to replace the filthy, oil-soaked oil filter and do another oil change. I am calling the Midas manager today about a refund for the shoddy work. De"
Repairs seem fine. The customer service i received was a tad Off. I had communicated with the manager i was fine with the vehicle not being finished before the day was over on Saturday. However I needed my car back and to let me know if it?s not finished s
"Over the year to date, I've been back at least 6 times, spent over $1000 dollars to fix a problem that should have only cost a little over half of that with still no guarantee. I will say they never gave up and they were courteous each time which is great "
Great people and great service.
Always fast and efficient
Went in for brakes and they came to me saying I needed 2700.00 dollars of repairs and I only took the breaks and Roters that they told me was 1100.00 to do I found out from another mechanic I just had breaks and Roters on the rear so the took advantage of
Been taking my cars there for years and they have always been good guys and explained what should be done and what can be skip.
Always take my cars there.
Excellent service and great staff. In and out in 30 minutes even without an appointment!!!
They let me know I didn't need tiresas Belle Tire told me I didSaved me hundred.
Midas on Illinois Rd.-Ft. Wayne, IN, was a life saver! On Friday night, 2/23/2018, my driver's side rear turn signal bulb blew out without warning. Saturdays are usually difficult to get a repair done with most auto repair shops, even a minor repair, without a prior scheduled appointment.I was so thankful that this Midas location could fit me in on Saturday afternoon. The repair technician was quick, efficient & m car was done in a matter of minutes!Many thanks again!
This was my first synthetic oil change and I was stunned to be charged $65 for it. I was told the additional quart of oil was $10...pretty sure I can buy it cheaper than that anywhere. Not at all happy.
"This Midas location is hard over on selling tires. Expensive tires. I currently am driving a vehicle with about 40,000 miles on the tires, and Midas declined to rotate them during my last oil change. They said they had recommended new tires 8-10 months "
I take my car there 3 times in one month spent 3 thousand dollars and my car sounds horrible I take it to Cadillac and they didn't put the right manifold on it they just did horrible work and made things up to get more money I wouldn't advise going there
They provided good service!
"The reason I am writing this comment is to forewarn and stop potential customers from losing their money. First, the service manager and mechanic lied about what caused my engine failure. Second, the engine failed because the incompetent mechanic went off "
Beware! Stay away from this store. They overcharged me and told me they were giving me a good deal. I got an estimate around $150 cheaper at another Midas for the same work. I did get a refund for the difference. Don't go to this store!
"I love Midas! Before going to Midas, two years ago, I'd used ""back-alley mechanics"" because they were the cheapest around but with someone being not certified and cheap, they messed up a lot and there was nothing I could do about it but pay a real professi"
