Professionalism and honesty in assessing the issues and options
Had to wait all day for my car to be fixed. Had appointment at 9am didn’t get it back until 5:30 pm They had to wait for the part to be delivered.
Sean Shanahan-replained everthing to me and he did what I wanted done to my car and kepted me posted on progress that he had maid each day. He made me feel comfortable with all that had to be done,I felt that he could be trusted to take care of my car and me.
Service was fast, personal were friendly, knew what they were talking about. Everything was explained and clear. Overall, a very pleasant experience.
Pricing explained. Good quality of work. Got me in right away and worked quickly.
Sean Shanahan. People make a difference. Exceeded all our expectations.
Great customer service. friendly, knowable, and professional associates.Will visit again for my car needs.
Oil change and tire rotation happened in a timely matter, vehicle inspection with recommendations was done and the price was great
Good Employees, Fast service, Job well done, great time management, and they were very knowledgeable and helpful to deal with. Nice Job
The staff is exceptional. They exceeded all expectations
Owner is an honest and fair. Transparent on pricing and time to complete repair. P/S pump installed turned out to be defective and leaked. Owner stood by the shop's work and replaced it for no additional costs after cleaning off everything first time back to check it as the leak was not obvious on the first check-in post repair for leaks. Highly recommend the shop and its work.
My car was thoroughly inspected and serviced to my satisfaction.
I recommend the Midas North Reading location Highly. Sean Shanahan the Manager was Outstanding & Excellent , maybe the Best Manager/ Mechanic/Technician I have dealt with in a long time explained things very clear and in detail, I plan on using the North Reading Midas location in the future for the Trust & Judgement I have in Sean Shanahan
Friendly and honest staff
Staff very friendly and explained service and maintenance due items clearly
Mike B was a pleasure to speak with. Mike is an asset to this Midas location. He guided me for what I needed for my service. This was my second time at this location. My first time I did get to speak with Sean S manager Sean also very helpful and knowledgeable for what ever I needed. This will be my go to location. So happy I found them. Defff a five stars.
I have always received excellent service from Sean-Always explains, courteous, prompt and polite and knowledgeable.
My daughter had a wiper arm issue. It was loose or broken and I walked in looking for help. Mike the assistant manager who was super friendly and receptive to my walk in request to check it out.My daughter works next door at the Veterinary Clinic and we left the car and she came back at lunch to pick it up. I called back and had a few additional requests and Mike did it the old school way. Very thorough and super helpful. I was very impressed and now I have a place she can come for maintenance on her car! My daughter called me afterwards and said the car felt great and Mike was the nicest guy to her. We will be back! Keep up the good service and positive attitude! Thank you again, Janek Monkiewicz
There were major unforeseen issues with the car, they worked late and started early to try to fix it.
Service was great and the sales associate was very friendly and explained what was needed.
They listened to my concerns and even gave me advice on future purchases. Also... I have a Lincoln. The hood latches can be a little sticky and when I went to Valvoline they couldn't get it open and were extremely rude to me. They also would have charged me $120 for an oil change instead of $60.I'll be back in January for the tires that were recommended!
Great service staff and took pride in their work! Thank you very much!
Manager and technician were very forth coming
Seriously if I could give this shop a 100 star review I would. Great group of understanding, funny, hard working guys who clearly care. They went the extra mile for me to make sure my car was safe and I am forever grateful for that. Reasonably priced and willing to work with you. If you need work done on your car go here.....you won't regret it
The staff could not have been more helpful
Great job! Repeat customer who appreciates what you do and how well you do it! Thanks
I don’t recall their names but the man that checked me out at the desk and the man that did my oil change was extremely courteous, helpful and friendly. I like the fact that I can see what’s being done to my car I will definitely be back at this location for my next oil change. Thank you so much.
The customer service person named Shawn-listened to my explaining what had happened while I was driving and found the problem after doing some test on my Chevy Equinot 2015.I had to leave my car and as soon as the job was finised me called me for pick. He also explained what I needed to have done in the future. I will have that done some time this year.I feel good about going on vacation and won't have that problem any more.
I was able to schedule my appointment the same day as the service and it was quality work.
Sean explained clearly about the problem and also recommeneded the required repairs. Resonable pricing.
I have been satisfied with Midas’s service for years
North Reading Midas always fixes my car issues correctly the first time. I’ve never had to return because of an incomplete job. They also complete the job in a timely manner and at a great cost!
6/17/23 Service visitOutstanding work by Sean and team again. Knowledgable, trustworthy folks - once again they were fair and accommodating, explaining the work needed and why it was needed asap. Kept me updated on their work during the course of the day, refused to charge me for unexpected repairs which came up during their work, and charged as little as possible and reasonable for them. Today's service work included two TPMS sensors, transmission fluid service, synthetic engine oil change/service, and unexpectedly the alternator. They also found a mis-positioned air vent cover which they set correctly.
My 2006 Toyota 4 Runner has been serviced at this Midas location for the last 15 years and never had any issues. Always professional and fair.
Very friendly and very helpful! And the services were done very fast. I didn’t have to wait long.
Knowledgeable and friendly staff.
I’ve always had a good experience at Midas in North Reading. I’ve taken all my cars there with various issues and all were fixed to my satisfaction and the staff is always friendly and informative. I can’t say that about other places! And the pricing is always reasonable. I am always thoroughly satisfied with the work done here. Bravo!
great service and communication
Great Customer Service and the technicians explain everything in detail so that it was easy to understand.
great service/friendly/professional
Ability to track down special oil and service a fleet vehicle in a professional manner and timely. Great communication
I explained that I needed my work done in a timely manner due to my back pain and the Mang. Estevan made me very comfortable and had my job done as quickly as they could. I am very pleased with the new Manager and his crew. I will be comming back every 5000 miles for my oil change and what ever else I need done that is not covered bye my warrenty. I also bought my 4 Michlein tires here and when they need to be replaced It will be here.Thank youNancy M.
This location is not near my house but I drove there because they were able to get the tires I wanted in a reasonable time frame. Estafone was super helpful and explained pricing and availability accurately. The car was ready before the time promised, which NEVER happens.
Sean and his technicians were great. They were incredibly busy but still took the time to coordinate a time to fit me in, explained what was happening with my tires - my rims were old and a larger width than the tires, so it took more time than expected, but the team continued until the job was done and kept me updated every step of the way. Wonderful experience overall and I got a great deal on a new set of tires. Thank You for such excellent service!
Professional, knowledgeable, courteous and pricing. While prices have increased, the price of services are comparable. These guys are always great to work with.
Friendly and knowledgeable staff.
Great service at this location!
The staff was very understanding of my vehicles problem and they were able to get the needed part for my vehicle so that we could get home as soon as possible. Every one of the staff was super friendly and extremely helpful, polite, and explained what was needed, etc. Forever thankful to them for helping in my time of need
Easy process and a great price on tires.
Staff was friendly and they communicated what needs to be done with car maintenance and their suggestions on the necessity of repair and pricing which I appreciated
Better customer service, a better explanation as to what will be done. An explanation of what was done and cost. Not just a Thank you come again very impersonal.
Estavan and Sean are always helpful in explaining prices and services necessary for my car. They take my car for service almost immediately. I will be getting my "Differential" and other maintenance done at MIDAS
Satisfied the service i had.
Always prompt and attentive service
People are the key. Yours are exceptional
They listened to my needs and did their best to accommodate them.
It was an easy and positive experience without any problems.
Spoke w the manager, he was well informed , industry expert w years of experience. I will continue to go there. He was also friendly ! I Give stars !
Sean the manager is always attentive and cooperative-also makes the appointment process with ease.Thank you for the great service!
Sean was a pro ,extremely knowledgeable
The new store manager introduced himself to me as Estsvan Garcia and was very frendly and was glad that I am a steady customer here at Midas even with all the changes that have been made over the years. He made me feel very safe with the work that was going to be done and if I needed any help to just ask when I call.I am an 83 year old and it's nice to know they are honest and can be trusted to do the right repair and explain everything.Sometime us woman just don't understand things and need a responsible person to help. Great job and I will be as always a regular customer. Thanks Nancy Marshall
Easy to schedule online. Appointment available right away. I did not have to wait for my car to be taken in for service and the service was performed in a timely fashion. Employees were very nice.
Quality product and service at fair orice
Estevan asked me if I had any trouble with cold starts as the battery tested a bit low. I said no. He told me to be keep an eye it and at some point I'd need to replace it. He didn't pressure me to buy anything extra, like an air filter or fuel filter, etc...This was a great relief and I already started telling people about "Midas in North Reading!"
The people were a pleasure to communicate with
Knowledgeable and friendly staff.
Johnny and his big red truck
I have a very big truck and these guys were able to take care of it without issues , very friendly very helpful , only issue was scheduling, it took me almost 2 weeks befor I got a reply that an apt was scheduled
My free oil change club coupon was never honored.
My expectations were met. Nothing more.
Very easy to make an appointment. Great pricing! All new tires/alignment/ light replacement was all done in only a few hours! Everyone was very nice and helpful.
I feel comfortable with the knowledge of the mechanics. They discovered problems with my car that would have been unsafe if not fixed.
Service, cleanliness and customer service is outstanding at this location. I’ve been a customer at this location for 3 years, service always exceeds my expectations.
"Hi and thank you to Midas of North Reading. This may be my second ""Review"" sent but it doesn't hurt to put it through again. I think Midas staff are knowledgeable, fair, professional, and friendly. I'll keep coming back ! * Yours, Lorraine M. Snow"
"appointment on time , friendly service, did a good job and will be back for regular vehicle maintenance when needed."
"I've been going to Midas for years. I ask lots of questions before service. I get fact information from print outs, on site info, and chatting with the people who work there. My work is always waranteed and I haven't had to put that to use * Thank you"
Had a coolant flush. Great service. Friendly atmoshpere. Ready at time of appointment.
I booked a appointment they took my car on time They did a fantastic job the mechanic was excellent
The service was fine but there were 2 issues. 1. I attempted to request an appointment on line and never heard back. When I called to check they had nothing in the system to they took my info over the phone. When I called the day before the appointment to
"I have been coming to this shop for years, and in fact left a glowing review on Yelp a couple of years ago for the great service I had received. Apparently the shop is under new ownership and that has all changed. I had tires and brakes installed. Upon lea"
This shop tries to sell you things you dont need. They also lie and tell you that parts are bad on your vehicle that arent. They told me my tires were bad so I went to a professional tire shop and my tires pass inspection. They told me my back brakes had only 2mm of pad left. I felt the car was stopping fine but bought brakes and had my master mechanic brother install. The pads had some wear but had at least 7mm of pad thickness. Told me my front brake rotors were warped, they were not.
"I brought my car in to have a tire patched. They saw me right away, removed the nail from my tire, plugged up the tire, and calibrated all my tires. The customer service is amazing. "
"The staff here are friendly. Price is good. However they forgot to ***** back the oil cap... Driving home I was wondering why is my engine sound so loud, and strong gasoline smell kept coming in from the vents. When I got home and checked under the hood, e"
"They did not perform the two items I paid for: oil change and tire rotation. They did the oil, but not tires. They said this was because my tires and brakes were ""done"" and there was no point. I of course then went to the dealer for a second opinion and th"
"I had an oil change with Tom and he was great! He was very friendly, personable and was very honest. He gave me tons of information on my vehicle. Great facility! They do a great job!"
I was there right as this location opened and Tom and crew were ready to go and they did a thorough job. Tom was friendly and customer driven. I will refer others to this location based on my experience.
"From the phone call to make the appointment to when I was handed my keys, I was treated with the at most respect and this North Reading location by the manager Tom and his team. Tom was excellent in keeping me informed and educated with everything that ne"
I did a full synthetic oil change and tire rotation today from Groupon and I can?t wait to go back for service here Tom is the absolute man/best ! Total entertainment funny knowledgeable and great customer service I an I trust him with my car which is impo
Thanks Tom for getting my oil change done so quickly! Friendly place to go for service.
Awesome. Great services. Ill definitely back
"What can I say? Super fast oil change and tire rotation, professional service, great Wifi, and hot coffee. Takes all the pain out these tasks I would do myself. Thank you Midas, I'll be back"
Went in for an usually oil change today and was very pleased. I forgot my coupon for the discount but Scott the manager told me not to worry that he would take care of it for me. Service was quick and the guys were great. Thanks Scott for the great discuss
Great service great staff very friendly and helpful thank you so much
Needed my exhaust pipe and muffler replaced. Brought car in at 9:00. It was completed by 11:00. Customer service was very good. Overall it was a good experience.
Changing management I guess means jacking prices on equipment I?ve purchased in the past....It?s also insulting to hear ?well you didn?t pay for this today? on a newly installed warranted item...dumped. A good amount of money at this shop for years might b
My wife and I always bring our vehicles to this North Reading location going back to when Ivan & Christina were the owners. Yesterday and today both A.J. & Ryan displayed their usual kindness & professionalism to both my wife and me. Although the
The crew is great. Any issues I've had with my truck and keep they resolved and at very reasonable prices. Can't say enough about them
"2017 Jeep Grand Cherokee (24,000 miles) Had oil changed and air filter replaced on 7/02/2019. Though It is not on my invoice, I was told that thy rear tires were worn and need to be replaced. Had the tires checked at the inspection station and a tire deale"
All 3 gentleman who worked on my car worked incredibly hard to make sure that I left there happy. Louis, Ryan and Dan went the extra mile staying late to finish up my car when we realize that there was an issue with the part that was originally ordered to replace my Calipers due to a manufacturer change that i was not aware of. They took amazing care of me and made sure that they kept me updated and in the loop as to what was happening.
Customer service and mechanic did a great job
great service will go back again
everybody was friendly and explained the process in detail.
Great service and great work!
I have an older car with a finicky oil pan plug that can leak. Louis proactively addressed that situation and put up with all my questions with patience and care. Thanks again
"I love this Midas! Always pleasant, never a surprise and always keeps the customer informed before doing additional service work that is needed. Never pushy, very professional. "
I brought my car 2012 outback to this store because of overheating. They saw some water spill and thought the radiator was leaking. It was not it was just fluid coming out of the container. They replaced the radiator for more than $1200. The overheating ha
"As usual the crew up there took care of what my care needed, thanks N. Reading Midas!"
A few years ago I had a muffler installed here on my '01 Sequoia and this year it needed replacement. I brought it back and they honored the warranty and fixed it right up for me. I recently brought my SUV back for a complete front brake job. I was in a bi
Was niceThe take care so good
Nicest mechanics Ive ever met
"Friendly, honest, quality service. They work on your car as if it was their own. "
great service and quick, close to home will go again for my cars maintenance needs
Make sure to have them put prices in writing before starting work. Twice now bills have come back more then communicated. A frustrating experience we will never repeat.
Friendly people all around. Let you know what you need. They don't try to sell something unless it's needed.
"I was quoted $1,494.99 for a $387.00 part"
Work was done quickly and effectively. Tires were rotated but air was not checked or adjusted for the tires.
The issue was taken care of. Thanks for the follow-up.
Very disappointed with the service. I had a coupon of $49 for oil change. I went there leaving coupon at home and thought it was $58. After I got home I found the coupon and went back to ask Midas to honor the coupon. I was told once it was paid it cannot
Excellent customer service.
"Polite,easy to work with and only does what is asked of them. I love this team at Midas!"
Excellent, fast and affordable.
Dank memes cuz cobra lyfe be poppin
People pleasant. Issues with their part suppliers caused delays with the repair. Job overpriced for actual labor time spent.
never go anywhere else for my oil changes
"I went in for a 60,000 mile check and was surprised that the bill was less than I was quoted. The Technician didn't replace the engine filter because it looked ""new"" and assured me that the car was in fine shape. Thanks. "
"Very knowledgeable and friendly staff. Would not go anywhere else, I would highly recommend!"
It was 30K miles maintenance, in other words it was expensive. But for the cost, folks @ North Reading Midas did a good job! Peaceful!
This shop is fair and honest, as a guy who normally fixes his own vehicles, I was impressed with the true honesty of this shop and the manager
"Very knowledgeable staff. Helpful, fast, and to the point."
"Had to bring in my car for new brakes. Ivan was very helpful in explaining the issues and the cost. They offered to print out a coupon for me, were very friendly and service oriented and the Wi-Fi on site allowed me to work while I waited. Great service ex"