There seems to be a new manager who has zero interest in customer satisfaction. I had a coupon for oil change, which I presented at the time of payment. He will not honor it because he put an inferior conventional oil change instead of synthetic oil change. Not only he put inferior quality oil and he will not even honor the Midas coupon that I had, which was specifically provided to me.
Everyone was so kind and helpful. I don’t know much about cars and Scott was happy to communicate with both myself and father who does. It was so wonderful! The price they provided was fair and I am thrilled to give them my business again going forward.
Staff was super nice, friendly and communicative. They explained my options well and weren’t pushy about anything. My car sounds 1000% better now.
Great customer service, I was able to use a coupon for my oil change which was great! I had not expected that, they also replaced my windshield wipers for me with wipers I brought myself for a small fee. Very happy with their service and will definitely be returning to it for regular service.
Excellent service writer Charlie Giuffri. Recognized my immediate and long term service needs, and did his best to make my experience here satisfactory. Also appreciated the complimentary Lyft rides.
Good customer service, fast service
the attendant was very patient and attentive to me
Charlie was extremely helpful and made the process easy. they also did the job very quickly and included extra beyond the scheduled service
Everything was explained precisely, and in a professional matter
Due to the type of car I have, it was not a routine service for Mike and the team. They were able to quickly get all of the necessary parts, and did a great job turning the car around ASAP
Mike was OUTSTANDING in regards to communication & customer service!
The general manager, Michael E, went out of his way to make sure I had a seamless and efficient experience. His shop caught a problem that my local auto body missed, and saved me money throughout the process. I recommend this Midas with no reservations
I am a 40 year customer of Midas at this location. After a recent visit for an oil change a problem arose with a part that was reinstalled after the change. It was most probably an oversight by the mechanic. I went by and explained the "problem" to the manager, Mike. He listened to everything I said and told me Midas would order the part needed and made an appointment for installation. I came in on Saturday morning, the part was waiting and installed and I went on my way. The professional manner of both managers I came in contact with was exemplary. The complaint was handled to my satisfaction and I will continue to use Midas. The part was an undercarriage shield on a Kia Sorento.
Continued great service here. Mike and the team were great at communicating with me through the whole entire process and did a great job of keeping my car healthy.
Everything was easy, great, and follow-thru was exceptional.
Friendly service, clear explanations of service, parts needed and pricing.
Very good customer service, great promotion on the tires I needed/wanted and good communication throughout. They didn’t try to sell me on anything and just were very upfront
Easy process. Good people. Great prices
Mike was great explaining everything to me. Even though it was a bad situation (stolen catalytic converter) he made it less than traumatic for me. He was accurate and got the replacement quickly and was in communication with me throughout.
Mike and Charlie were great! Very friendly, knowledgeable and responsive. I will definitely be coming back for future service!
The staff explained everything every step of the way. They went out of the way to fix issues that were looming and showed me the issue so I could see the problem
I was not not satisfied. I was very satisfied and midas is my go-to for my car services.
Charlie and Mike were patient with me on the phone, very clear about drop off and pick up times and the service they anticipated my car would need.
Good people and good prices.
Been a customer at this Midas for over 25 years.
Mike the Manager was awesome. He was friendly, relaxed, communicative and very agreeable. I observed his interactions with other customers on the phone and in person, and he acted and treated everyone the same. He understood customer service as part of his job, not just servicing cars.
I was able to complete my purchase within an hour of calling the store.
Very courteous and clear on parts, service needed and price.
Went to full synthetic oil changes for my Honda CR-V car today. The customer specialist is great and very helpful and he gave me a discount automatically without even ask. They checked everything and did the tires rotation in 15 minutes. Excellent service
"My husband had good experience here a few months ago so we returned when our van needed muffler repairs. However, this experience was completely different. The new manager was the biggest difference in our experience this time around. He said the repair wo"
"Great services, great staff"
Priced good. Good service.
I had a Groupon for this service. I called to make the appointment, then called back later, to ask for an earlier time. This did not present any problem with the person with whom I spoke. The people there were both friendly & professional. When I got there, I asked for an approximate time for the service. They were true to their word & have gained a new customer!
Awesome Guys. I give it 5 stars.
"Called in morning, told to come by at 2, car was taken right in.Good service, out in two hours. In fact, service person took care to check original quote and saved me $50.Thank you"
Unfortunately, they agreed to do the work for the price estimated. Then, when I went to pick up the vehicle, the price was higher. I argued but they Manager said the weekend guy mis-spoke so I ended up paying the higher price.I will not go back there. And this Cargax review will not allow me to give only one star for poor customer service.
"Less than 2 years ago this shop completely replaced all four brakes/rotors on our base model Toyota to the tune of $1400. With the service we were told that we would have lifetime warranty on the brake pads and the rotors had a 1 year / 36,000 mile warran"
The guys got me in and out on a full break job in just a few short hours and the car runs like a charm. They told me they gave me the best price they could yet there were discounts online that had not been applied to my purchase.
Excellent services and staff
Great advise on my used car purchase
The night before I had replaced my air filter they tried charging me $30 to change a filter I just changed
Harry and another technician (I don't remember his name) was very friendly, honest and knowledgeable. They asked what I thought was wrong with my car, checked it for exhaust problems and ran a diagnostic test. They explained everything that was wrong with my car and didn't take advantage of my situation. Turned out that my transmission slips and it needed to be replaced. Since my car was under warranty, they told me to take it back to the dealer and to have it replaced.
The waiting area smells like cigarette smoke. It sure smells like someone smokes in there when customers are not in. The waiting area is filthy.
Very good quality car-service shop at a reasonable price. No problems.
"Harry and his team have provided reliable, competent, honest, and friendly service to my and my wife's cars for several years. They take the time to explain what needs to be done, show it to you, and let you know what your options are, keeping your financi"
customer service was good and the work done was great. so thanks guys for the great service and be back for the oil change.
Harry at Midas always treats his customers very well
Not Bad waited about 30 minutes. I waited in there living room setting.
"I went in to get my muffler fixed, I also needed new tires and brakes, Harry and his team did a great job getting my truck back in a few days, I will recommend Midas to all my friends and family."
"Awesome experience with Harry the manager and the technician Matthew! Even while dealing with multiple customers at once, their staff seems todo a great job addressing each individual?s issue in a timely manner. Fast and great service. See you soon guys! "
"Awesome experience with Harry the manager and the technician Matthew! Even while dealing with multiple customers at once, their staff seems todo a great job addressing each individual?s issue in a timely manner. Fast and great service. See you soon guys! "
Great experience with caring staff
"They were quick and efficient, had two flats they had my car in and out within 4hrs. "
"My husband took the car in for an oil change and they offered a tire rotation at the same time. Later that day, while driving with my TWO kids in the car, a man stopped me at the traffic lights, telling me to pull over as my driver rear wheel was loose and"
Amazing experience. Mathew went out of his way to prepare us on time to leave for a long car trip driving my son to college. Thank you so much! It was not an easy job and had to be done in such short time! Am I thanks. So grateful.
"Quincy, MA location has closed but I need to get this out there. I got my brakes replaced there Jan 2018. Charged over $800 and talked into getting the credit card. I had to go back 6 months later cus they were done incorrectly. I just had to get them full"
Great customer service The manger Harry treats his customers very well
They always do the best job andi have been going for close to a year snd i am ?? satisfied
"I brought my car to Midas for a tune up and routine oil change. The mechanic found that the back breaks needed to be replaced, which was fair. However, the service is extremely expensive for horrible service. We left with the wrong oil sticker, the check o"
"Just popped in to Midas for a quick oil change, and since they rotate tires @ the same time, I mentioned that there was ""something wrong "" with left front end. I was just playing it safe as I needed the car to make a trip to MV the next day. Of course it"
Synthetic oil is on the more expensive side. Service was great!
"Midas in Brookline, MA is by far the best auto repair shop I have ever taken my car to. Harry and his staff are very knowledgeable, professional and friendly. I have once had my car taken to 5 different shops, including one MB (the car's manufacturer) serv"
Took 2 hours for just oil change! Very slow service.
"It was a dazzling display of mechanical aptitude, customer service, and free diet coke. "
"Midas tech quickly diagnosed strange noise when turning left, found loose exhaust hangar and welded it back. Quick service"
"Overall, I was happy with my experience. They fixed my leaking tire and gave my car an oil change. However I did ask for an appointment early in the day and there was no one there at 7:30 when they are supposed to be open. "
The price I paid to repair my flat was very high. Maybe because it is a Boston based business that I had to pay for location.
The service here is great!
The manager Joe was amazing! I came in after being turned down by several tire shops and locations. His patience and attention to detail was everything to get my car tire fixed before the holiday. I will be back for all of my car needs!
Harry and his crew are always friendly and professional
"I went in for an oil change on a very busy Saturday. I had a reservation so was in and out in just over an hour. Without an appointment, I think I might have been asked to return at a less busy time. The staff was very friendly, knowledgeable (I heard c"
I understood that the tires would cost $80 each? Looks like I was charged $85.99.
Excellent service and outstanding management. Would highly recommend.
Very helpful the managers Joe and Harry are great you should give them a raise!
"We were 30 miles from home, at Fenway Park, when our exhaust pipe clamp gave, and the pipe started dragging. At 3:30 on a busy Saturday afternoon, we called Brookline Midas and were told to bring it right in. Not only did they replace both clamps, they che"
These guys always do the job at an elite level. Wish more shops could copy the way they do things here. Thanks again guys
These repairs ended up costing more than I had hoped, but everything has been great ever since I had the work done.
Good service and quicklyFriendly
The service here is excellent
Walked in worried about my car and i walked out with ease great team in brookline. Ill be bringing my mazda here from now on!
I've reviewed Midas before but I have a great experience every time. Joe at the front desk is always super helpful and the techs get my car fixed up quickly and efficiently.
Fast and everything was explained well
I moved here from out of state and was nervous to find a new mechanic as my last mechanic was a trusted friend. The guys at Midas have taken care of me the whole time I've been here. They look for ways to make it less expefor me but still went me to get th
Every visit we've had with this location has been an easy one. The staff are always curtious and welcoming. There are plenty of things to see in the area if you have to wait a long time.
"I went in for brakes. I was told 2-2.5 hours. I come in 2 hours later and parts had not even arrived yet and no one called to tell me. The parts finally arrived and they ordered the wrong ones! I saw great reviews about this shop, so I was very disappointe"
Been here several times now and will never go anyplace else for my repair needs
The service is fast and friendly.
Harry and Albert did a fantastic job fixing my brakes while working around my crazy schedule. Quality efficient work with smiles on their faces. I will definitely come back here.
Very fast, great service.
These guys are great. They communicate whats going on really well and follow up quickly. They ordered a new tire for me and changed it out quickly and matched the best price I could find online.
I am overall unsatisfied with the job. I reached out to the support team but haven't heard back from anybody.
"Had a great experience at Midas in Brookline. My emergency break was worn out, Harry the manager showed me the worn areas on my E brake and ordered all new parts, which was way less than the dealer quoted. While working on my vehicle he pointed out that i"
The staff at Midas were very transparent about what my car needed and took me out to my vehicle to educate me about the problems my vehicle were having. Harry helped me throughout the process. He even referred me to Enterprise for a discounted rental car w
It is good experience to Midas.
These guys at the Brookline Midas on Boylston Street are great. I always feel that they are genuinely interested in making sure that my car gets the best possible service, while being sensitive to my budget. These guys excel in customer service, and I would recommend that anyone go here if you want a superior service experience!
These guys took me before a big storm when no one else would. Thanks crew!
The staff at Midas took my car in quickly and fixed my flat for a reasonable price. They really saved the day and helped me get back on the road. Thanks!
"Midas in Brookline got snow tires for my car on short notice, despite clearly being busy in the face of an impending snow storm. I was also impressed with the care and courtesy shown to an elderly customer who was in the shop at the same time as me. "
Courteous and prompt service! I needed a few things fixed on my car before taking a road trip to Florida and they made sure my car was safe and ready for the trip! They went above and beyond!The manager Joe was very helpful with ******* me in to the sched
By far the best auto repair shop around. Staff was very friendly. The service writer Joesph was really knowledgeable and did a great job explaining the repair process and what needed done to our vehicle.
I took advantage of the buy 3 get 1 tire free deal and was happy with the pricing. Joe thoroughly explained what an alignment was and helped me understand why I needed one for to keep my tires from wearing unevenly.Thank you Joe!
Friendly and knowlegable staff. Dealerships can?t beat the prices. Especially happy with the lifetime brake pad warranty.
My car had a light on so I brought it to the closest place near me and it happened to be this Midas. I had brake issues and needed to figure out what the light meant and was very happy that I got courteous advice and service from a person named Joseph. Exp
"Went in to have a few things looked at and replaced in my car. The Midas looked busy, lots of customers and cars, usually at other shops it takes all day or even more than a day for the type of work I had done. Joseph Ho, the specialist that worked on my c"
"Recently, I brought my Toyota Prius in for a brake repair. Typically, brake repairs are a bothersome and irritating task. However, Harry's positive energy made my trip more enjoyable. I could tell that safety is his main priority. Thanks to him, my brakes "
"Very impressed with the quick and thorough service provided to me by Joe! Very clear and direct which was a welcome change from other shops I?ve been to in the area. Nice Job, Joe!"
Joe and Harry are totally in sync. Harry took my car in at the beginning of the day and explained that my vehicle would need to be left at the shop all day. Joe followed up later on and called me to let me know my vehicle was done earlier than expected.The
Harry is always enthusiastic about taking care of my vehicle. I appreciate that he is honest about telling me not only what my car needs but what needs fixing right away and what can wait.Thanks Harry!
"Only shop that makes you feel good about having your car fixed. Very professional, great service, and informative. Will keep coming back"
I used to dread bringing my car into the mechanic because I had been ripped off in the past but now that I have had multiple great experiences at Midas I will never stop coming back. Harry does a great job of letting me know what needs to be done ASAP and
Excellent service , great price and friendly staff
I came in to have a complete overhaul on my exhaust system for my beloved Eclipse. Harry and his team did a great job of communicating and making recommendations in order for me to make an informed decision on how to address the issue. I never in any way f
"I blew our a tire which needed to be special ordered, It was handled quickly and I was kept well informed. "
"I recently by name my 09 Mii Cooper, due to the fact that the engine was shaking. I was told by the mitis implying that they would have to run a diagnosis in order to indicate what the issue was, although I already informed them that too much oil was put "
"Although the manager was very accommodating when I was unhappy with the initial repair, which was to replace the catalytic converter, and he apparently replaced this with a better converter, the car still sounds rough when I drive and I'm not totally happy"
"They solved an important problem in my old european vehicol that many other were not able to solve. Honest, professional and kind."
"Awesome service, harry and his workers are amaZING! COULDNT NE HAPPIER, WILL BE RETURNING AND ALSO RECOMMENDING EVERY8NE I KNOW!"
These guys harry and the crew are the best. You can tell they are out to help and do a good job with every customer and car. Thank you so much!
"Had my ac repired on may 19th. Dropped the car in the morning. The manager called up after analyzing the issue and mentioned that the fixes can be done and I can pick up the vehicle in evening. When I came back in evening, they told me that the mechanic ha"
We bought 2 tires. We did not have to wait long for the purchase and service. We were well informed throughout this entire transaction.
Even though I had to spend an arm and leg on my repair the employees were absolutely wonderful. They took the extra time to work diligently on my vehicle. I appreciated how willingly helpful they were.
"Because of Harry, Midas is now the only place I trust with my car. My battery died last weekend and so I gave it a jump and drove it to Midas on a Sunday. Even though they weren't even open, I was able to keep my car there overnight and they popped in a fr"
Had a great experience with Midas location. The staff was very accommodating and was able to fit me in for an emergency repair to my car. The staff was friendly and communicative!
The front desk guy was extremely nice. the guys ended up saving me a ton of money on my exhaust leak. they will be my go to spot for future repairs.
The manager recognized my needs and got the part I needed to get back on the road the same day. He made sure that I got the best deal on the part and had it delivered within the hour. Best service yet for my vehicle since I've owned it. I live 40 miles away and they are worth every penny of gas I spend to have them maintain my vehicle.
i never know what bad news i will get when i go to have my car repaired. your shop made sure i was comfortable and know exactly what is going on. i will come back in the future
Best customer service in the area. Found the best price for me ordered the part and had it in hand within a half hour. Muffler assestment, finding and ordering the part, and replacement in one and a half hours. I strongly doubt anyone in Boston could best them in efficiency. Two thumbs up for Midas on Brookline.
Great customer service and very professional. More than just an oil change service center. Fully capable of performing all services and needs for your vehicle.
"the work was fine, the people were friendly, but there is one (BIG) bad thing, they don't live up to their promise. I was promised a $100 gift card on a full brake replacement (which was over $700) if I opened up a credit card with them which I did. Never "
Excellent service as always
