Your partners in helping you make informed car care decisions, so you can confidently get back on the road.
Putting an end to Bad Service
Over the years in the auto repair business, there’s been some serious B.S. That is to say, Bad Service. And you don’t have to put up with it. You don’t have to put up with the talking down. You don’t have to put up with the selling up.
At Midas, we aren’t shying away from the industry problem–we’re changing that. And we started with asking people. Check out our findings about the auto repair industry in our survey results.
Half of people say they have experienced bad service in auto care
2/3 of people say they have been mistreated, pushed and pressured
90% of people believe they have been overcharged at least once
Women are 2x as likely to feel they are being taken advantage of
1/3 women have anxiety that they will be carsplained or spoken down to
Women are 2x as likely to be intimidated
Car care is full of B.S. We’re putting an end to it.
To make a better car care experience for all, we’re focused on creating a transparent, pressure-free environment, without the intimidation or upselling tactics found at other shops.
For us, this starts internally, where we’ve rolled out a new training program to teach our employees how to partner with customers to provide straightforward information and solve the problem with them. And most importantly, we’re always making sure we let customers know what needs fixing now and what can wait.
Beyond that, we’ve also implemented our Closer Look Vehicle Check in stores. This gives customers a digital report straight to their phone, which includes pictures and videos, along with explanations and advice on what’s wrong with their vehicle.
In 1956, Midas started as a simple auto repair shop, driven by a dedication to serve its local community. Over time, Midas earned a sterling reputation for its unwavering commitment to service, quality, and reliability, becoming a trusted name in neighborhoods near and far. With the support of Midas franchisees and employees, the brand has expanded while remaining true to its roots, maintaining a focus on neighborhood service.
Today, with over 65 years of history and 1200 locations across the United States and Canada, Midas continues to honor its origins as a small auto repair shop. We take pride in offering personalized experiences to every customer, fostering hassle-free environments, and sharing expert auto repair advice to empower our customers. Our dedication to excellence ensures that every vehicle serviced by Midas is built to withstand, utilizing durable parts and services. Plus, we provide saving opportunities, enabling customers to invest in their vehicles with confidence. This is the essence of Midas - where tradition meets innovation, and where customers become family.
At Midas, our team of auto systems experts® is trained to handle all vehicle makes and models, old and new. From diagnostics to repairs and maintenance, we ensure your car stays in top condition. Through continuous training and certifications, our technicians stay updated on the latest technology and services, providing honest advice and clear explanations to every customer. With Midas, you can trust that your vehicle is in capable hands, with guidance on immediate needs and future care decisions empowering you to make informed choices about your vehicle's care.
We also offer complete auto care services tailored to your needs. From routine maintenance to repairs, we handle everything from brakes to tires. With our Golden Guarantee, parts are backed by a Limited Lifetime** Guarantee, and our Tire Care Promise™ protects your investment. Trust us for reliable service and peace of mind with every visit.
Our commitment to our neighbors goes beyond fixing cars. Rooted in our origins, Midas actively engages with communities through initiatives like Project Spark. Our franchisees and teams participate in blood drives, food donations, car-seat safety events, and more, embodying our dedication to making a positive impact wherever we operate.
Ready to experience why Midas is the trusted choice for auto care in your neighborhood? Whether you need routine maintenance or repairs, request an appointment today and discover the Midas difference.
